旅游英语口语——住宿篇ppt课件
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旅游英语——旅馆住宿篇
▪ Clerk:h_o_w__w_i_ll_y_o_u__p_a_y_y_o_u_r__b_il_l___?
▪ Tom: In cash.
▪ Clerk: This is your key to room 1010. we hope you’ll enjoy your stay with us.
▪ Could you offer a discount if I stay for three nights? ▪ 5.我想将预订延长3晚．
▪ I’d like to extend my reservation for three more nights.
Checking – in 登记入住
▪ Vocabulary ▪ 入住登记
▪ executive suite
▪ with / without bath ▪ 带 / 不带浴室的 ▪ with shower ▪ 带淋浴的 ▪ 宽敞的
▪ client ▪ 空房间 ▪ vacancy ▪ vacant room ▪ 大批订房 ▪ block booking
▪ spacious ▪ 旺季 ▪ peak season ▪ 价格，费用 ▪ rate ▪ 折扣 ▪ discount
▪ What’s my room number?
▪ I’ll have someone bring your
luggage up.
▪ The bellboy will help with
your luggage.
▪ 希望您在我们这里住得愉快。
▪ I wish you a pleasant stay with us.
▪ Hotel’s receptionist: ▪ Customer:
• 您准备住多久？
▪ Tom: In cash.
▪ Clerk: This is your key to room 1010. we hope you’ll enjoy your stay with us.
▪ Could you offer a discount if I stay for three nights? ▪ 5.我想将预订延长3晚．
▪ I’d like to extend my reservation for three more nights.
Checking – in 登记入住
▪ Vocabulary ▪ 入住登记
▪ executive suite
▪ with / without bath ▪ 带 / 不带浴室的 ▪ with shower ▪ 带淋浴的 ▪ 宽敞的
▪ client ▪ 空房间 ▪ vacancy ▪ vacant room ▪ 大批订房 ▪ block booking
▪ spacious ▪ 旺季 ▪ peak season ▪ 价格，费用 ▪ rate ▪ 折扣 ▪ discount
▪ What’s my room number?
▪ I’ll have someone bring your
luggage up.
▪ The bellboy will help with
your luggage.
▪ 希望您在我们这里住得愉快。
▪ I wish you a pleasant stay with us.
▪ Hotel’s receptionist: ▪ Customer:
• 您准备住多久？
新职业英语《旅游英语1》Unit-3PPT优秀课件
Circulate in the classroom to offer help if necessary and write useful words on the board. ▲
Do a whole-class feedback, and get one or two Ss to give a brief report.
❖ The hotel is developed from the shell of an old post office. The owners aim to operate it as an innovative, stylish hotel, combining locally sourced and recycled materials with modern design. The materials used are part of the local environment—hardwoods and bricks from old Shanghai houses.
旅游 Unit 3 Check-in at the hotel 英语
Key
Reading A
Items Details
Items Details
Location Located in 1. the city center, close to Location Located in 1. the city center, close to
Reading A
Background Information
Sustainable travel is now in the first stages of yet another revolution—moving from eco-friendly greenhotels to completely carbon-neutral hotels. Hotels have long been cashing in ecofriendliness, touring things from energy-efficient light bulbs to dualflush toilets. Some of them really do care, and go out of their way to get LEED certification. But that still leaves at least some impact on the environment every time you stay at a hotel. The time has now come for every hotel to start offering a completely carbon neutral experience.
Do a whole-class feedback, and get one or two Ss to give a brief report.
❖ The hotel is developed from the shell of an old post office. The owners aim to operate it as an innovative, stylish hotel, combining locally sourced and recycled materials with modern design. The materials used are part of the local environment—hardwoods and bricks from old Shanghai houses.
旅游 Unit 3 Check-in at the hotel 英语
Key
Reading A
Items Details
Items Details
Location Located in 1. the city center, close to Location Located in 1. the city center, close to
Reading A
Background Information
Sustainable travel is now in the first stages of yet another revolution—moving from eco-friendly greenhotels to completely carbon-neutral hotels. Hotels have long been cashing in ecofriendliness, touring things from energy-efficient light bulbs to dualflush toilets. Some of them really do care, and go out of their way to get LEED certification. But that still leaves at least some impact on the environment every time you stay at a hotel. The time has now come for every hotel to start offering a completely carbon neutral experience.
《旅游与酒店专业实用英语》PPT Unit 4
Bellman ➢你迎接客人，为客人提 行李； ➢等客人办完入住登记后 ，你向客人介绍酒店就有 医务室，如果客人感冒不 严重，可以到酒店外的药 店买药，并告诉客人药店 的位置； ➢进入房间后你介绍客房 有免费的上网服务。
Task 1 Please write the Chinese names for the following scenic spots.
√ Liulichang
Wangfujing Street
Role-plays
Task 1 A guest is asking the concierge about directions to the business center and the spa center in the hotel. Complete the following conversation with the information given in the map.
Task 1 Mrs. Anderson is asking the Chief Concierge about how to
Task 3 Do the role-play with your partner according to the situation below.
Guest ➢你刚到饭店，让行李员 帮忙拿行李； ➢你感冒了，问行李员哪 里可以买到感冒药； ➢到了房间后你问行李员 客房内是否有互联网接口 ，因为你需要每天上网查 看电子邮件。
4. relaxed
5. arrangements
Task 4 Translate the following paragraph into Chinese.
Suggested answer
我来简要介绍一下香格里拉酒店。我们酒店有 中式和西式餐厅，餐厅的大厨可以根据您的特 殊要求为您烹制佳肴。我们新开了一个健身俱 乐部，那里有一个很大的温水游泳池，并配有 有顶层花园，从顶层花园可以欣赏京西的美景。 我特别要为大家介绍的是我们的“气”水疗， 它被评为北京最具人气的水疗方式，您可以在 私人水疗馆里享受全身心的放松。我相信您在 我们酒店会有与众不同的感受。
第商务入住服务 旅游英语(本)教学辅导课件
She recommends the room service, Western meals and some traditional Cantonese and Sichuan food in the hotel.
Reflection
对不起，您得在休息厅稍候，因为您的房 间还没准备好。
I’m sorry, you have to wait in the lounge for a while, for your room isn’t ready yet.
By the way, do I have Internet access (上网)
in the room?
Yes. The wireless is free.
No, thank you.
Do you have any other questions, Mr Ralf?
Thank you very much.
Ok. And please remember to tell the waiting staff your room number when entering the cafeteria.
Great. Thank you.
By the way, we offer room service.
We also offer luxurious (豪华的) Western meals in
reflection对不起您得在休息厅稍候因为您的房间还没准备好
第商务入住服务 旅游英语（本）教学辅导课件
Confirm the reservation Deal with some problem Recommend some services
Situation 2: Jim Ralf is checking in at Ramada
Reflection
对不起，您得在休息厅稍候，因为您的房 间还没准备好。
I’m sorry, you have to wait in the lounge for a while, for your room isn’t ready yet.
By the way, do I have Internet access (上网)
in the room?
Yes. The wireless is free.
No, thank you.
Do you have any other questions, Mr Ralf?
Thank you very much.
Ok. And please remember to tell the waiting staff your room number when entering the cafeteria.
Great. Thank you.
By the way, we offer room service.
We also offer luxurious (豪华的) Western meals in
reflection对不起您得在休息厅稍候因为您的房间还没准备好
第商务入住服务 旅游英语（本）教学辅导课件
Confirm the reservation Deal with some problem Recommend some services
Situation 2: Jim Ralf is checking in at Ramada
旅游英语口语---住宿篇
Clerk: Reservation, may I help you?柜台服务员：预订处。
请问我能帮你忙吗?Guest: Yes, I would like to make a reservation for May 3rd.客户：是的，我想订一间5月3号的房间。
Clerk: For how many people?柜台服务员：几个人呢？Guest: Only one.客户：只有一个人。
Clerk: May I have your name, please?柜台服务员：能告诉我你的名字吗？Guest: John.客户：约翰。
英语单词笔记：reservation n. 预订2. 询问是否还有空余房间Guest: Excuse me, do you have a vacancy?客户：打扰一下，请问你们还有空余房间吗？Clerk: Let me see. Yes, we still have four left.柜台服务员：让我看看。
是的，我们还有房间。
Guest: Well, I would like to book a single room.客户：我想订个单人间。
Clerk: How long would you stay for?柜台服务员：你要住多久？Guest: 5 days. From Feb. 13 to 18.客户：5天，从2月13号到18号。
英语单词笔记：vacancy n. 空白，空缺single room 单人间3. 没有空客房Guest: I would like to make a reservation for tomorrow.客户：我想订一间明天的房间。
Clerk: I'm sorry but we are fully booked.柜台服务员：很抱歉，我们的房间已经订满了。
Guest: Well, how about 4th ?客户：那有4号的吗？Clerk: That's fine, but we have only a single room, is that OK?柜台服务员：有，但只有一个单人间了，你要住吗？Guest: Yes. Please help me reserve it.客户：是的，请帮我预定一下。
旅游英语电子课件Unit 5Accommodation
driver concierge clerk
front office manager bellman
reservation clerk reception clerk
front office manager
reservation clerk reception clerk
concierge clerk
Look and Learn Dialogue Reading Learn More New Words and Phrases
Unit 5
Lesson 5411
李峰是酒店的前厅接待员，他正在为导游Peter Black所带的 旅游团办理酒店入住手续。 Li Feng: All right, let me have a check. Yes, all are non-smoking rooms. Arrival date is December 1st, 2015 and departure date December 4th, 2015. Can I see your passports, please?
Look and Learn Dialogue Reading Learn More New Words and Phrases
Unit 5
Lesson 5411
李峰是酒店的前厅接待员，他正在为导游Peter Black所带的 旅游团办理酒店入住手续。 Li Feng: Of course. Your rooms are on the 15th floor. The bellman will take you to your rooms.
Look and Learn Dialogue Reading Learn More New Words and Phrases
Unit 3《旅游英语》配套的课件
Dialogue 1
• b. Listen to the dialogue and answer these questions.
• • • • • • • • • • 1. What’s the man’s occupation ? A Housekeeping Department waiter . 2. What does the guest ask the man to do for him ? To get him a flask of hot water . 3. What does the guest need some water to do? To wash down medicine . 4. Is there any hot water in the flask? No , there isn’t any . 5. What will the man do the n? He’ll go and get another flask .
Dialogue 2
• b. Listen to the dialogue and answer these questions.
• • • • • • • • • • 1. what does the girl want to do for the guests ? She wants to do the turn down service for them. 2. What are the guests going to have in the room ? To have a small party. 3.Why is the bathroom in disorder now ? Because the guest has just taken a bath. 4. Who will turn on the lights for the guests? The girl will turn on the lights for them. 5.Do you think the guests will have a good time that evening? Yes , I do.
旅游与 酒店专业实用英语 课件 PPT Unit 6 food and berverage service (I)
Situational Conversations
Conversation 2 At the cafeteria Task 1 Listen to the conversation and check the foods the waiter introduces.
√ rice porridge √ bean milk
Hot chocolate
√
English Breakfast tea
Jasmine tea
Served with full cream milk
√
skim milk
lemon
Received by Andrew Wang All orders will be served within the time frame specified.
Warming-up
Task 2 The follooom service waiter
does for the breakfast room service. Arrange them in the correct order.
Key:
5
Role-plays
6
Exercises
7
Reading Comprehension
8
LLisitsetennininggSSccrirpipt t
Learning Objectives
After learning this unit, you should be able to: offer room service perform buffet service explain dishes to guests serve guests at the table
旅游英语课件4
SEC 5
Part Two Situational Dialogue
SEC 1
Dialogue One A: a receptionist B: a tour guide C: a tourist D: a tour leader A: Good afternoon! Welcome to our hotel. B: Good afternoon! I’d like to have two suites and ten single rooms1, please. A: Have you made a reservation? B: Yes. We have booked them for our tour group from the United States. I' m Wang Hai. I' m from China International Travel Service. A: Oh, I, m sorry. There is no reservation from your service. B: I' m sure we have made a reservation. Could you check again a reservation for Friday for the tour group from the United States? A: All right. Let me check again. Ah, yes, two suites and ten single rooms from China International Travel Service.
chapterfourenglishatthehotelcontentscheckinandcheckouthousekeepingservicefoodandbeveragenextchapterexchangeofforeigncurrencyconventionandexhibitionservice?section1?section2?section3?section4?section5section1学会用英语与客人有效沟通证实客人身份及询问有关旅途事宜熟练掌握与本话题相关的专业英语词汇及常用句型表达练习用英语迎接客人学会英文欢迎词的规范写作学会英语众欢迎客人的礼仪studyobjectivessection1?parttwosituationaldialogue?partthreewritingskill?partfourexercises?partfivesocialetiquette?partonebackgroundmaterialpartonebackgroundmaterialquestion
Unit 2《旅游英语》配套的课件.ppt
point. 4. The _trend_ at present is towards an ecological tourism. 5. The meeting will be held in the _multimedia_ room of the hotel. 6. The old bank-notes are being taken out of _circulation_ 7. In some areas, the tourism resources are _declining______. 8. The country has been in a very poor economic state ever since the
2. Does all the rooms in this hotel have private bathroom? Yes.
3. What’s the difference between a king-size bed and a queen-size bed? They are all larger than ordinary double bed, a king-size bed is even larger than a queen-size bed.
queen-size bed.
• 5. F The rate doesn’t include the breakfast.
Dialogue 2
• b. Listen to the dialogue and answer these questions.
1. How many persons are in his party? Two, his wife and him.
_minibar_.
2. Does all the rooms in this hotel have private bathroom? Yes.
3. What’s the difference between a king-size bed and a queen-size bed? They are all larger than ordinary double bed, a king-size bed is even larger than a queen-size bed.
queen-size bed.
• 5. F The rate doesn’t include the breakfast.
Dialogue 2
• b. Listen to the dialogue and answer these questions.
1. How many persons are in his party? Two, his wife and him.
_minibar_.
《旅游与酒店专业实用英语》PPT Unit 12
sunscreen eye drops
Band-Aid
medicine
insect repellent
wipesAnswer来自1. sunscreen
2. insect repellent
3. medicine 4. wipes 5. Eye drops
6. Band-Aid
Warming-up
Task 2 Below are some cases of emergency that may occur during the trip. Match each expression with its corresponding Chinese.
旅行途中难免会遇到麻烦，如钱包被偷，护照或签证丢失， 生病。以下几条建议仅供参考。 1. 向你的同伴寻求帮助，不要害羞。 2. 做出迅速反应。 3. 记住所在国家一些重要的急救号码。 4. 如果有导游陪同，他会提供最大的帮助。 5. 警惕可能会出现的危险。 6. 不要独自外出。 7. 能够用当地语言说：“我需要帮助。请报警。”
Situational Conversations
Conversation 2 Handling lost articles Task: Read the conversation and answer the questions.
1. What does the guide do as soon as he hears Mrs. Jackson’s account of her lost necklace? He calls the assistant manager of the hotel, asking him to help to find the necklace.
旅游英语口语——住宿篇ppt课件
酒店用语——Changing Reservation Date
-OK. I’ll change that for you. Please hold the line. -Ok. -OK. So I have changed your reservation to a double, non-smoking room for 4 nights on September 13th. Is there anything else I can help you with? -Yes, what kind of view will my room have? 请问我房间的视野如何？ -It will have a city view. -Oh, dear, I don’t like looking at buildings. What else do you have? 哦，天啊，我不喜欢看建筑群。还有别的房间吗？ -I can put you in a west facing room and you can have a sea view but it will be more expensive. -That’s OK. 没关系。 -OK. You will be in room 412 and that room has a sea view. -Great! Thank you! 太好了。谢谢你。 -It’s a pleasure. Hope to see you soon.
基本对话
我想住在火车站附近的酒店。 I’d like to stay at a hotel near the station. 我想要一间有浴室的房间。 I’d like a room with bath. 这间房间收费多少？ How much is the room charge? 带浴室的单人间收费多少？ How much is a single room with a bath? 我想要一个可以冲凉的房间。 I’d like a room with a shower. 我想要一个双人间 I’d like a twin room 我想要那间房 I’ll take that room
旅游与 酒店专业实用英语 课件 PPT Unit 1 Booking a Tour
Tour type: Private tour
< Back
Next >
Home
Warming-up
Task 2 Read the tour descriptions, and tell their tour types.
4. Silk Road expedition tour provides you with a journey from China's wild west to the Pacific coast. You will explore this legendary land that nurtured ancient civilizations.
Tour type: Tour guide plus car package
< Back
Next >
Home
Warming-up
Task 2 Read the tour descriptions, and tell their tour types.
3. Here are tours tailored especially for you and your family. Enjoy the flexible and leisurely tours to top destinations in China.
Next >
Home
Role-plays
Task 3 Do the role-play with your partner according to the situation below.
Travel Agent: 询问客人想预订长线旅游产品(longdistance tour)还是短线旅游产品(shortterm tour) 推荐漓江阳朔精华一日游(Li River Oneday Essence Tour)，行程包括乘坐游船游 览(cruise along)漓江，约4小时，船上提供 自助午餐；抵达阳朔下船后租自行车游览 阳朔；晚上5点半乘大巴返回桂林市 价格：$149／成人，$80/儿童(2-11岁) 旺季，折扣最多可以打九折 请客人填写旅游预订表
《旅游与酒店专业实用英语》PPT Unit 14
√
5. Passengers who have lost the things they've declared upon entering China have to pay import duty on departure.
False
√ √
√
Listening Script
Listening Practice
Statements
True
1. The limitation of RMB one can carry out of China is 20,000 yuan.
2. You have to declare to the customs if you carry more than 2, 000 US
Warming-up
Task 1 Put the correct English expression in the box under its
corresponding picture.
cash in Chinese currency cash in foreign currency
cultural relics
Picture 1 boarding gate
Picture 2 airport check-in counter
Picture 3 boarding pass
Picture 4 checked baggage
Picture 5 carry-on (baggage)
Listening Practice
5
Role-plays
6
Exercises
7
Reading Comprehension
8
旅游英语口语第四课：CheckIn入住酒店
旅游英语口语第四课：CheckIn入住酒店Dialogue1:A: Hi, I have a reservation for tonight.你好，我今晚需要订一间房。
B: May I have your name please?请您告诉我的名字。
A: It’s Mark Nelson.马克尼尔森。
B: Okay. Mr Nelson? According to our records, a room for two guests was bookedunder your name.好的。
尼尔森先生。
根据我们的订单记录显示，您预定了一间双人间。
A: No, hold on. There must be some mistake. I have booked room for one person only.不，等等。
这一定弄错了。
我预订的是单人间。
B: Okay, let me check again. Here we are. Your booking is for the 19th, right?好的，让我再看看。
您预定的是19号入住的，对吗？A: Yes, exactly.是的。
B: I’m sorry. There must have been some confusion. Luckily, we have a singleroom available. You can use the room309.很抱歉，出了点差错。
幸运的是我们还有一间单人间。
您可以入住309。
A: Thank you.谢谢。
Dialogue2:A: Welcome to the Resident Hotel. How can I help you?欢迎来到The Resident酒店。
有什么能帮您的？B: I have a booking here for a single room.我在这里预订了一间单人间。
酒店英语口语PPT课件
Here it is. 这是您的东西。
五、对话常用语——回答
7．当客人准备离开时，可以说： Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。 8．当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说 “Just a moment, please.”, 然后请求他人协助。 Pardon? 对不起？ Pardon me? 对不起？ I beg your pardon? 对不起请再说一遍好吗？ Could you repeat that, please? 请您重复一遍好吗？
请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you?
请问要我为您安排预约吗？
五、对话常用语——招呼语
Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后)
enjoy 喜欢
trip 旅游
pleased 高兴
weekend 周末
sure 当然
again 再 satisfaction 满意
look forward to 盼望
PHRASES ON THE JOB 工 作 短 语
Good morning Good afternoon Good evening Welcome back 早上好 下午好 晚上好 欢迎回来 Hello How do you do? How are you? Fine, thank you, and you? 你好 你好 你好吗？ 很好，谢谢，你呢？ Fine, thanks, and you? Good-bye Good night Good-bye for now 很好，谢谢，你呢？ 再见 晚安 再见 It was nice to see you again. Have a good evening See you later. 很高兴又见到你。 晚上愉快。 回头见。 It was nice seeing you. 很高兴见到你。 Have a good weekend Have a safe trip 周末愉快。 一路平安。 Have a good day Hope to see you again 祝您愉快。 希望再见到您。 Thank you for coming (Thanks for coming) Look forward to seeing you again 感谢光临。 盼望再见到您。
2015旅游与酒店专业实用英语(劳动版)课件：Unit 11 Hotel Recreation
Role-plays
Task 2 Suppose you are a receptionist of the hotel's Beauty Salon. A hotel guest wants to have a facial there. You suggest a treatment and explain its procedure to her. Role-play the situation with the information on the card. 美容中心 •客人要求：做一个面部护理项目。 •推荐项目：滋养面部护理 (Nourishing Facial) •护理过程: 面部深层清洁(deep cleansing); 面部按摩+珍珠精华面膜(pearl essence mask)； 附加项目：修眉(eye-brow shaping)。 •护理时间/费用：2小时/RMB780元。 •付款方式：刷信用卡或签单。
旅游与酒店专业实用英语
Practical English for Tourism and Hotel Services
Unit 11 Hotel Recreation
中国劳动社会保障出版社
1
Leaning Objectives Warming up Listening Practice
5 6 7 8
Picture 8 rowing machine
Listening Practice
Task 1 A couple staying at the hotel ask the receptionist of the Recreation Center where they can enjoy the night life in the hotel. Listen to their conversation and then fill out the card with the information you hear. Recreation Center Services stage Karaoke bar: singing on a ___________(1) a private room (2) Karaoke boxes: singing in ______________ nightclub: jazz music (3) played by a band; ___________ cocktails (4) offered by professional bartenders; ___________ three dance: anytime till __________ (5) o'clock in the morning; ___________ floor shows (6): every night.
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基本对话
我想住在火车站附近的酒店。 I’d like to stay at a hotel near the station. 我想要一间有浴室的房间。 I’d like a room with bath. 这间房间收费多少？ How much is the room charge? 带浴室的单人间收费多少？ How much is a single room with a bath? 我想要一个可以冲凉的房间。 I’d like a room with a shower. 我想要一个双人间 I’d like a twin room 我想要那间房 I’ll take that room
旅游英语口语——住宿篇
我能预订一个房间吗？ Can I reserve a hotel room here? 我想今天晚上预订一个房间。 I’d like to reserve a hotel room for tonight. 你有酒店指南吗？ Do you have a hotel guide? 你能推荐一个经济点的酒店吗？ Can you recommend a hotel which is not too expensive? 这有一个低于每晚50圆的酒店吗？ Is there a hotel which costs under 50 dollars a night？ 能推荐一个在市中心的酒店吗？ Could you recommend a hotel in the cityn I get there? 步行需要多长时间？ How long does it take on foot? 我想要今天晚上的房间 Can I get a room for tonight? 能给我钥匙吗？ May I have the key, please? 你们收到我的行李了吗？ Would you have my baggage sent up? 最近的地铁站在哪里？ Where is the nearest subway station? 从这里乘出租车到飞机场需要多长时间？ How long does it take to go to the airport by taxi?
我要订这间房间。 I'll take this room. 随时都有热水供应吗? Is hot water available any time? 餐厅在哪儿？ Where is the dining room? 餐厅几点开始营业? What time does the dining room open? 早餐几点开始供应? What time can I have breakfast? 是否可代为保管贵重物品? Could you keep my valuables? 旅馆内有美容院(理发院)吗? Is there a beauty salon(barber shop)?
基本对话
这包括税和服务费吗? Does it include tax and service charge? 包括早餐吗？ Is breakfast included? 需要押金吗？ Do you need a deposit? 多住几天有折扣吗？ Is there a discount for staying several days? 你能推荐另一间酒店吗？ Can you recommend another hotel? 你知道有便宜点的酒店吗？ Do you know any cheaper hotels? 这个酒店在哪里？ Where is the hotel?
基本对话
这是316房，请给我一张毛毯/加张床。 This is room 316. I’d like a blanket/extra bed, please 请给我一个起床提醒 -I’d like a wake-up call, please. 几点？ -What time? 明早7点 -7 o’clock tomorrow morning 你的房间号码 -Your room number, please 你有房间服务吗？ Do you have room service? 我想要壶开水。 I’d like a pot of boiled water 请给我一些冰块和水 Please bring me some ice cubes and water 需要多长时间？ How long does it take? 越快越好 As soon as possible, please. 我想要洗发液（护发素/吹风机/浴巾/火柴） I’d like shampoo (hair conditioner/a drier/a bath towel/a match)
基本对话
基本对话
● 我在科隆已预订房间。 I made a reservation in Cologue. ● 我会晚一点到达，请保留所预订的房间。 I'll arrive late, but please keep my reservation. ● 我可以看一看房间吗? May I see the room? ● 是否可给我一张有旅馆地址的名片? Can I have a card with the hotel's address? ● 是否可在此购买观光巴士券? Can I get a ticket for the sight-seeing bus here?
基本对话
这里可使用信用卡(旅行支票)吗? Do you accept credit crads(traveler's checks)? 是否还有更大的(更好的/更便宜的)房间? Do you have anything bigger (better/cheaper)? 我想要一间视野好(有阳台)的房间。 I'd like a room with a nice view (a balcony). 我想要楼上的房间。 I'd like a room on the upper level. 我想要一间安静一点的房间。 I'd like a quiet room.