第六章 Organizational Culturesand Diversity组织文化与多样性 国际企业与跨文化管理课件
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• 组织文化：能够使得其成员明白其角色和组织规范的共享的价值和 信仰。
– Observed behavioral regularities, typified by common language, terminology, rituals
– 奉行的行为规则，典型的有共同的语言、术语与仪式 – Norms, reflected by things such as amount of work to do and degree
6-4
Interaction between National and Organizational Culture
民族文化和组织文化间的相互作用
• National cultural values of employees may significantly impact their organizational performance
chapter six
Organizational Cultures and Diversity组织文化与多样性
McGraw-Hill/Irwin
Copyright © 2009 by The McGraw-Hill Companies, Inc. All Rights Reserved.
Chapter Objectives
6-2
The Nature of Organizational Culture
• Organizational culture: shared values and beliefs enabling members to understand their roles and the norms of the organization, including:
P123
6-6
European Perceptions of CulturalDimensions of U.S. Operations (same MNC)
欧洲人对同一跨国公司的美国美国分公司和A和欧洲分公司B文化维度的感知
Acvitities行为 Job工作
Corporate公司的 Open开放的 Tight严格的
1. DEFINE what is meant by organizational culture; discuss interaction of national and MNC culture 准确定义组织文化的含义；讨论民族文化和跨国公司文化间的相 互作用。
2. IDENTIFY four most common categories of organizational culture and discuss characteristics of each 明确四种最常见的组织文化的类型，并讨论各个类型的特征。
6-3
Organizational Culture (continued)
• Other values and beliefs: • 其他价值观和信仰
– Philosophy set forth regarding how to treat employees and customers
– 所树立的如何对待员工和顾客的哲学。 – Rules dictating do’s and don’ts of employee behavior
pertaining to productivity intergroup cooperation… – 指导员工在诸如生产力、客户关系及内部团队合作领域该做什
么和不该做什么的规则。 – Organizational climate as reflected by way participants
interact with each other, treat customers, and feel about how treated by senior level management – 组织氛围是通过参与者互相影响的方式，对待顾客的方式及感 觉到的高层领导对待自己的方式来反映的。
Conventional保守的 Outputs结果 Person员工
Professional专业的 Closed封闭的 Loose松散的
Pragmatic灵活的
P123
6-7
European Management Characteristics欧洲的管理特征
P124
6பைடு நூலகம்8
Organizational Cultures in MNCs 跨国公司的组织文化
of cooperation between management and employees – 标准，通过要完成的工作量及管理层与员工间的合作程度来反应。 – Dominant values organization advocates and expected participants
to share (e.g., low absenteeism, high efficiency) – 组织宣扬并希望参与者分享主导价值观（例如，低缺席率及高效率）
3. PROVIDE overview of nature and degree of multi-culturalism and diversity in today’s MNCs. 总揽当今跨国公司文化多元性和多样性的本质及程度、
4. DISCUSS common guidelines and principles used in building team and organizational multicultural effectiveness. 讨论用于团队和组织层次建设有效多元文化的指导方针和原则。
• 员工的民族文化价值观对组织绩效有重要的影 响
• Cultural values employees bring to workplace are not easily changed by organization
• 员工带到工作场所的文化价值观不易为组织所 改变
6-5
Dimensions of Organizational Culture 公司文化的维度
– Observed behavioral regularities, typified by common language, terminology, rituals
– 奉行的行为规则，典型的有共同的语言、术语与仪式 – Norms, reflected by things such as amount of work to do and degree
6-4
Interaction between National and Organizational Culture
民族文化和组织文化间的相互作用
• National cultural values of employees may significantly impact their organizational performance
chapter six
Organizational Cultures and Diversity组织文化与多样性
McGraw-Hill/Irwin
Copyright © 2009 by The McGraw-Hill Companies, Inc. All Rights Reserved.
Chapter Objectives
6-2
The Nature of Organizational Culture
• Organizational culture: shared values and beliefs enabling members to understand their roles and the norms of the organization, including:
P123
6-6
European Perceptions of CulturalDimensions of U.S. Operations (same MNC)
欧洲人对同一跨国公司的美国美国分公司和A和欧洲分公司B文化维度的感知
Acvitities行为 Job工作
Corporate公司的 Open开放的 Tight严格的
1. DEFINE what is meant by organizational culture; discuss interaction of national and MNC culture 准确定义组织文化的含义；讨论民族文化和跨国公司文化间的相 互作用。
2. IDENTIFY four most common categories of organizational culture and discuss characteristics of each 明确四种最常见的组织文化的类型，并讨论各个类型的特征。
6-3
Organizational Culture (continued)
• Other values and beliefs: • 其他价值观和信仰
– Philosophy set forth regarding how to treat employees and customers
– 所树立的如何对待员工和顾客的哲学。 – Rules dictating do’s and don’ts of employee behavior
pertaining to productivity intergroup cooperation… – 指导员工在诸如生产力、客户关系及内部团队合作领域该做什
么和不该做什么的规则。 – Organizational climate as reflected by way participants
interact with each other, treat customers, and feel about how treated by senior level management – 组织氛围是通过参与者互相影响的方式，对待顾客的方式及感 觉到的高层领导对待自己的方式来反映的。
Conventional保守的 Outputs结果 Person员工
Professional专业的 Closed封闭的 Loose松散的
Pragmatic灵活的
P123
6-7
European Management Characteristics欧洲的管理特征
P124
6பைடு நூலகம்8
Organizational Cultures in MNCs 跨国公司的组织文化
of cooperation between management and employees – 标准，通过要完成的工作量及管理层与员工间的合作程度来反应。 – Dominant values organization advocates and expected participants
to share (e.g., low absenteeism, high efficiency) – 组织宣扬并希望参与者分享主导价值观（例如，低缺席率及高效率）
3. PROVIDE overview of nature and degree of multi-culturalism and diversity in today’s MNCs. 总揽当今跨国公司文化多元性和多样性的本质及程度、
4. DISCUSS common guidelines and principles used in building team and organizational multicultural effectiveness. 讨论用于团队和组织层次建设有效多元文化的指导方针和原则。
• 员工的民族文化价值观对组织绩效有重要的影 响
• Cultural values employees bring to workplace are not easily changed by organization
• 员工带到工作场所的文化价值观不易为组织所 改变
6-5
Dimensions of Organizational Culture 公司文化的维度