客户不回复邮件如何跟进

思路：

发完报价后1-2天没有回复-----跟进邮件1（确认是否收到），有条件的最好发完邮件后直接电话询问

如果仍旧没有回复----一周后跟进邮件2或者电话询问原因

仍旧无回复，十天，半个月去邮件联系---跟进邮件3

跟踪客户没必要非得要求形式，重要的是内容和跟进的点找准。

并非一定要死缠烂打，前提是让客户记住你，还能对你不厌烦；否则你就成了推销保险的了。

跟进邮件1

模板A

Dear ***,

Wish you have a nice day!

May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.

I am waiting for your reply ASAP.

Best regards

Winnie．

模板B

Hope you are fine, my friend.

I haven't received any information from your side. My last quotation email is attached to avoid you missing it. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!

If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.

如果客人还没有回信,一周后再问客人不回信的原因. 不同的情况做不同的回复。有客户电话号码的，最好能电话询问。有很多情况是客户出差或者休假，也要看下当地近期有没有什么节日。跟进邮件2

模板A

Glad to contact you again!

Have you kindly checked my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. Your any comment about our offer will be appreciated, including price, quality, service. No matter if it is positive answer, It will be great help for us to meet your requirement.

Waiting for your reply soon!

模板B

Wish everything well with you and your company ! We are in receipt of your letter dated Aug 10 , and as requested to expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you to make selection. We send the quotation to you on Aug 11, any questions for our quotation. Hope to get your reply asap.

Wish we will promote business as well as friendship!

Best wishes !

Kevin

如果客户仍旧没有回复，并且电话也无法联系，有可能这个客户休长假，也很有可能客户找到了其他合适的供应商，或者是客户自己的订单没有谈妥。

在之后的日子里, 不建议一直纠结原先的报价来问客户。可以把该客户作为潜在客户做维护，一个月或者两个月联系一次。可以就新设计问问客户的建议, 或者是发一些行业知识。重点是让客户记住你，知道你们公司是做什么产品的。同时又不会把你的邮件拉到垃圾箱去。如果客户之后有回复，也可以问问之前报价的情况。

跟进邮件3

Dear Sir,

Good morning! Hope you have got a wonderful weekend! For several days no news from you.

These days our new design of ceramic mug D-123 produced much favourable comment from European market. What do you think about it for your market? We will do much better if you could give any advices. The new design is as attached.

Look forward to cooperating with you.