高中英语书面表达之投诉信
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2.可适当增加细节，以使行文连贯。 3.开头和结尾已给出。
08:00
Dear Sir or Madam,
Yours faithfully, Li Hua
08:00
写作范文
情境一
假设你是李华，你在5月2日去一家商店买衣服。当 你请一个王姓服务员帮你找适合你的型号的衣服时， 她以忙为借口让你自己找，你说你找不到才来让她 帮忙，她说你找不到就说明没有。你对这位服务员 的服务态度十分不满，并写信向该商店的销售经理 投诉该服务员。
08:00
第一段：表明来信所要投诉的问题，尽可能做到客观礼 貌，给读信人留下好印象。应该记住读信人不一定就是错 误的责任人，他的合作对事情的最终圆满解决有着非常重 要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。 可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。这段应体现书信的 礼貌原则，可以用类似“如果你能……，我将十分感激” 这样的表达方式。还要注意做到公平、公正。
08:00
◇ 词句模板 ◇ 1．段首常用语： (1)I am writing to make a complaint about… (2)I am most reluctant to complain，but… (3)One annoying aspect of your service is… (4)I have been pleased with your services for years，but now I feel very disappointed. (5)I would like to draw your attention to the problem/fault… (6)I am writing to inform you that I find…unsatisfactory. (7)I wish to express my dissatisfaction/disappointment about…
08:00
2．段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could…
The reason for my dissatisfaction is ________ (总体介绍 ). In the first place, ________ (抱怨的第一个方面). In addition, ________ (抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)to ________ (抱怨 的方面带来的后果)．
注意：1、词数120左右；2、信的开头和结尾已 为你写好，但不计入总词数；3、可适当增加细节， 以使行文连贯。
08:00
May 5, 2006 Dear Sales Manager, This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m.., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else. I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
08:00
I appreciate it very much if you could ________ (提出建
议和请求), preferably ________ (进一步的要求), and I would like to have this matter settled by ________ (设定解 决事情最后期限)．
安徽省利辛第一中学
张福雷
0Байду номын сангаас:00
◇ 写作点拨 ◇ 在生活中，人们经常会遇到一些令人伤脑筋的事情，比 如消费利益受损、正常生活和工作受到干扰等，此时写封 投诉信不失为一个解决问题的办法。 投诉信通常包括以下几个方面的内容：说明投诉的原因并 表示遗憾；实事求是地阐述问题发生的经过，切记不要夸 大其词；指出问题引起的后果；提出批评及处理的意见或 敦促对方采取措施，或者提出所希望的赔偿以及补救方式。 组织提纲时要遵循“三步走”的写作规律：
Thank you for your consideration and I will be looking
forward to your reply.
Yours sincerely，
Li Ming
08:00
活学活用
假如你是李华，上周在某国外图书网站购买了 一本英文字典。请你根据以下内容，给该网站 的负责人写一封投诉信。要点如下： 1.字典却也，个别字迹不清晰，封面有破损； 2.要求尽快调环或退钱； 3.希望问题得到妥善解决。 注意：1.词数100左右；
08:00
3．投诉信格式模板： Dear ________，
I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ ( 抱怨的事情)．
08:00
Dear Sir or Madam,
Yours faithfully, Li Hua
08:00
写作范文
情境一
假设你是李华，你在5月2日去一家商店买衣服。当 你请一个王姓服务员帮你找适合你的型号的衣服时， 她以忙为借口让你自己找，你说你找不到才来让她 帮忙，她说你找不到就说明没有。你对这位服务员 的服务态度十分不满，并写信向该商店的销售经理 投诉该服务员。
08:00
第一段：表明来信所要投诉的问题，尽可能做到客观礼 貌，给读信人留下好印象。应该记住读信人不一定就是错 误的责任人，他的合作对事情的最终圆满解决有着非常重 要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。 可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。这段应体现书信的 礼貌原则，可以用类似“如果你能……，我将十分感激” 这样的表达方式。还要注意做到公平、公正。
08:00
◇ 词句模板 ◇ 1．段首常用语： (1)I am writing to make a complaint about… (2)I am most reluctant to complain，but… (3)One annoying aspect of your service is… (4)I have been pleased with your services for years，but now I feel very disappointed. (5)I would like to draw your attention to the problem/fault… (6)I am writing to inform you that I find…unsatisfactory. (7)I wish to express my dissatisfaction/disappointment about…
08:00
2．段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could…
The reason for my dissatisfaction is ________ (总体介绍 ). In the first place, ________ (抱怨的第一个方面). In addition, ________ (抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)to ________ (抱怨 的方面带来的后果)．
注意：1、词数120左右；2、信的开头和结尾已 为你写好，但不计入总词数；3、可适当增加细节， 以使行文连贯。
08:00
May 5, 2006 Dear Sales Manager, This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m.., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else. I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
08:00
I appreciate it very much if you could ________ (提出建
议和请求), preferably ________ (进一步的要求), and I would like to have this matter settled by ________ (设定解 决事情最后期限)．
安徽省利辛第一中学
张福雷
0Байду номын сангаас:00
◇ 写作点拨 ◇ 在生活中，人们经常会遇到一些令人伤脑筋的事情，比 如消费利益受损、正常生活和工作受到干扰等，此时写封 投诉信不失为一个解决问题的办法。 投诉信通常包括以下几个方面的内容：说明投诉的原因并 表示遗憾；实事求是地阐述问题发生的经过，切记不要夸 大其词；指出问题引起的后果；提出批评及处理的意见或 敦促对方采取措施，或者提出所希望的赔偿以及补救方式。 组织提纲时要遵循“三步走”的写作规律：
Thank you for your consideration and I will be looking
forward to your reply.
Yours sincerely，
Li Ming
08:00
活学活用
假如你是李华，上周在某国外图书网站购买了 一本英文字典。请你根据以下内容，给该网站 的负责人写一封投诉信。要点如下： 1.字典却也，个别字迹不清晰，封面有破损； 2.要求尽快调环或退钱； 3.希望问题得到妥善解决。 注意：1.词数100左右；
08:00
3．投诉信格式模板： Dear ________，
I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ ( 抱怨的事情)．