HND商务信息与通讯技术0001

Information ＆Communications Technology in Business :An Introduction(DE3K 35)NAME:SCN:CLASS:-r” 十扌f (PtT W^DT"" - "眷為初吋---------------- ------------- --- ---ContentsIntroduction (3)Section1 introduced for functions of management (3)Section2 Three types of information system (4)Section3: Two pieces of current legislation (5)Secti on4 Three data com muni cati on systems (7)Secti on5 Two ben efits for each of the three data com muni cati on systems (8)Section6 Three threats to security of networked information (9)Secti on7 Three ICT inno vati ons in term of their releva nee to the compa ny (10)Refere nee (11)iFFF-r-F-FFF F-=. FXF —…八扌彳-FFFFF-* - F.-F- - - = * XFXF* -"-春 為 初吋IntroductionThe body of this report con sists of seve n parts that in eludes differe nt man ageme nt needs different information, three types of information system, two pieces of current legislatio n, three data com muni cati on systems, two ben efits for three data com muni cati on, three threats to security of n etworked in formati on, three ICT inno vati on of compa ny.Section1 introduced for functions of managementcoordimti onFigure1 fun cti ons of man ageme ntStrategic man ager: Connor Webster is strategic man ager of Crow n Cateri ng Service Compa ny. Strategic man ager n eed some in formatio n to develop ing Cateri ng Services Company. The information includes an internal information staffing needs. The company should meet the needs of staff. So that staffs work harder. External— W^DT"" - ------—-' ------------------ --- -- --- -卷 為 初厂彳 ----- --- -------- ---- in formatio n in eludes market tren ds. Compa nies un dersta nds the market trends conducive to thedevelopment. Catering Services Company sStrategic Manager through the information toformulate Iong-term planning and setting objectives and policy. The Iong-term planning is 3-5 year target. Catering Services Company. Cateri ng Services Compa ny through object andCondensedReportspolicy to develop ing compa ny.Tactical Manager: Crown Catering Services Company has about 20 branches is tactical manager. The tactical manager needs information includes four kinds of internal information and one external information. Four kinds of internal information in cludes productivity, improve productivity can improve the efficie ncy of the work. Varia nee an alysis can show differe nee betwee n the pla nned and actual producti on.Tactical manager needs Cash Flows and Budget ' s information to do budgetary control and monitoring. External information includes current market data and opponent ' s policy related. The tactical manager through information to obtaining resources mon itori ng and develop ing operatio nal policies and objectives.Operational Manager: Crown Catering Services Company s sales manager is operati onal man ager. Operati onal man agers n eeds real-time and specific bus in ess in formatio n. Operati onal man agers to resp on sible for rout ine activity bus in ess information, monitoring of frontline staff, ensuring effective use of resources, rating to staff of differe nt levels, mon itor employee atte ndance hours worked and overtime. Low levels of responsibility affecting individuals.Section2 Three types of information systemDSSOperati onal man ager using decisi on support systems. Decisi on support systems are in teractive systems that rely on hardware and software to support man agers in the decisi on maki ng process and a highly flexible and in teractive IT system that is designed to support decision making when the problem is not structured. Connor Webster can use that to do market survey project. The ben efits of DSS for Crow n Catering Services Company includes optimization and forecasting work completed, simulate scenarios and for easy to Crown Catering Services development of contingency plans in advanee, understand work processes,iFFF-r-F-FFF F-=. FXF —…八扌彳-FFFFF-* - F.-F- - - = *XFXF* -"-春為初吋prevent the potential dan ger.ESExpert System aimed to duplicate what an expert or number of experts would do in a given situation. Expert system is suitable for tactical manager. ES system can help Crow n Cateri ng Services compa ny solve complex problems and make decisi ons. The ES s ben efits in cludes put together structured data, defi ned area and hands complex logic.EISEIS' s definition is any kind of information system which improves the functions of an en terprise bus in ess processes by in tegrati on. Strategic man age can use EIS to precise find information in many fields. Fields includes marketing, finance, manufacturing and others. The EIS' ben efits in cludes provide the efficie ncy of decisi on makers, timely decision, improve the tracking information for Crown Catering Services, provide timely in formati on.Section3: Two pieces of current legislationThe Date protection Act (1998):The Data Protectio n Act gover ns the process ing of in formatio n relat ing to in dividuals.The Act covers the obta ining, hold ing and use or disclosure of in formati on.This Act also concerns personal information held about individuals and relates to the扌彳-FFFFF-* - F.-F- - - = *------ XFXF* -"-iFFF-r-F-FFF----------------------------------------F-=. FXF —…八------------ --- -- --- - 卷為初吋 -------- ---- ------- ----followi ngData processed using an electro nic system.In formatio n recorded as part of a releva nt fili ng system.The Data Protectio n Prin ciples:1. Information shall be obtained and processedfairly and lawfully '.2. Information shall only be held for one or more specific and lawful purposes.3. Compa nies should not hold in formatio n that is excessive or is not releva nt to thepurposes the compa ny has registered un der the Act.4. Information held on individuals should be accurate and up-to-date.5. In formatio n should not be held for Ion ger tha n n ecessary.6. Individuals have the right to see the data held about them and have corrections made if need be.7. Companies must take adequate security measures to prevent unauthorized access.8. Data must not be transferred to countries outside the European Union (EU) that provides inadequate protect ion.Suggesti on for Crow n Cateri ng Services Compa nyCrown Catering Services Company should lawfully use the collect data. Crown Catering Services Company should protect the security of data. Crown Catering Services Company should be accurate and update of individuals. Crown Catering Services Compa ny should be not be held for Ion ger tha n n ecessary of data.Computer Misuse Act 1990This legislation protects information stored on computer from unauthorized access, alterati on and damage.Un authorized access, in clud ing hack ing or internal members of staff using some one else "password to access restricted information.-FFF-r-FFFFFF-hF-F —--. FXF …八彳-FFFFF---F・r-- - --FXF* -"-春為初吋Ulterior intent with the in ten ti on of committi ng a crime for pers onal gai n.Un authorized modificatio n to docume nts.Suggesti on for Crow n Cateri ng Services Compa nyCrown Catering Services Company often give computer virus. Crown Catering Services Compa ny should put the data in a safe place. The compa ny should prohibit employees from using the data for profit. The compa ny should defi ne who can access dataSection4 Three data communication systemsA local area network (LAN) is a computer network that interconnects computers with in a limited area. A local area n etwork is con trasted in prin ciple to a wide area network, which covers a larger geographic distanee and may invoIve leased telecom mun icatio n circuits, while the media for LANs are locally man aged. Limited area in cludes reside nee, school, laboratory, or office build ing. Ethernet over twisted pair cabli ng and Wi-Fi are the two most com mon tran smissi on tech no logies in use for local area n etworks. A local area n etwork coverage is very small.A wide area n etwork (WAN) is a telecom muni cati ons n etwork or computer n etwork that extends over a large geographical distanee. Wide area networks are often established with leased telecom mun icatio n circuits. Many tech no logies are available for wide area network links. Examples include circuit switched telephone lines, radio wave tran smissi on, and optic fiber. New developme nts in tech no logies have successively in creased tran smissi on rates. Therefore, the WAN com muni cati on requireme nts and complexity are high.The Internet is the global system of interconnected computer networks that use the In ternet protocol suite (TCP/IP) to link billi ons of devices worldwide. Com mon methods of Internet access by users in elude dial-up with a computer modem via teleph one circuits, broadba nd over coaxial cable, fiber optics or copper wires, Wi-Fi, satellite and cellular telepho ne tech no logy. The shortco ming of internet in cludes very vuln erable to inten ti onal attacks.iFFF-r-F-FFF F-=. FXF —…八扌彳-FFFFF-* - F.-F- - - = *XFXF* -"-春為初吋Section5 Two benefits for each of the three data communication systems Local area n etworkEn ables the shari ng of hardware on the n etwork. Crow n Cateri ng Services Compa ny can use local area n etwork to share prin ter that can improve work efficie ncy.Saves duplicati on of work within the orga ni zati on. Local area n etwork can help Crow n Cateri ng Services Compa ny to Saves duplicati on of work.In ternetThe use of email as a com muni cati on tool. Staff use the internet to send email that easy and save time.It en ables you to create links with customers and suppliers. Crow n Cateri ng Services Compa ny' staff can uses in ternet links with customers and suppliers to han dles bus in ess.Wide area n etworkIn creased security of data that is backed up on file service and restricted accessthrough the use of passwords. Crown Catering Services Company use Wide area n etwork to enhan ced data security.Networks also allow data to be excha nged with suppliers and on li ne payme nt facilities, making them much more efficient. Network can help Crown Catering Services Compa ny with suppliers to excha nged data and on li ne payme nt.Section6 Three threats to security of networked informationHackers"Hacker" means research outsmart computer security system staff. Use of public com muni cati ons n etworks, such as Internet and teleph one system, without permissi on, to load other systemSuggests:The Crown Catering Services Company should give data encryption in order to preve nt hacker attacks, theCrow n Cateri ng Services Compa ny to supervise every one access to data to rule out the hackers.Natural DisastersNatural disasters can destroy hardware store data, such as earthquakes and floods can destroy hardware s data.SuggestsCrown Catering Services Company can build a databasewithout a place of natural disasters. The compa ny regularly updates and backup of data.Computer VirusesComputer Viruses: Compilers is inserted in a computer program function or destruction of computer code data, can affect computer use, a set of computer in structi ons, or self-replicat ing code.SuggestsThe Crow n Cateri ng Services Compa ny save data to a computer in stall an ti-virus software upgrade to the latest version, and open real-time monitoring and give people complex passwords to access the data.Section7 Three ICT innovations in term of their relevance tothe companyF2b2CF2b2C is a new e-commerce bus in ess model. F2b2C is the Factory-to-busi ness-to-C on sumer. Con sumers through the In ternet and bus in ess com muni cati ons with compa ny. Compa ny give customers pers on alized products, the compa ny can provided produces directly to the customer. Crow n Cateri ng Services Compa ny can use F2b2C model to meet the n eeds of in dividual customers and directly to the hands of customers. So F2b2C can help Crown Catering Services Compa ny in crease work efficie ncy an dcustomer 'atisfactio n and cut costs.VoIPVoice over Internet Protocol is Allows you to send voice com muni cati on over the Intern et, avoid ing the Ion g-dista nee telepho ne charges,you would no rmally receive from your Ion g-dista nee carrier. Crow n Cateri ng Services Compa ny can use VoIP to con tact suppliers and customers talk about bus in ess,the compa ny use VoIP can cut costs. V D IP can Catch ing on quickly in the bus in ess world. But V oIP has limitatio ns, such as not every one has high-speed in-home Internet access.Physiological In teracti onPhysiological in terfaces will actually capture and use your real body characteristics. Crow n Cateri ng Services Compa ny can uses physiological in terfaces to make扌彳-FFFFF-* - F.-F- - - = *------ XFXF* -"-iFFF-r-F-FFF--------------------------------------- F-=. FXF —…八------------ --- -- --- 卷為初吋--------- --- -------- ---- password for produced importa nt data. Physiological in terfaces can produced data and preve nt hackers and virus attacks. Physiological in terfaces is ben efits for Crow n Cateri ng Services Compa ny to produced data.Con clusi onTech no logy is become importa nt for bus in ess. The report in troduce differe nt ways to develop ing Crow n Cateri ng Services Compa ny' s bus in esCrow n Cateri ng Services Compa ny can use tech no logy to provide better services for customers. Fin ally, I hope the Crow n Cateri ng Services Compa ny is gett ing better.ReferenceDavid Kroenke, Using Management Information Systems, Chapter 5, Prentice Hall, 2007David Kroenke, Using Management Information Systems, Chapter 11, Prentice Hall, 2007 Stephe n, Haag; Maeve, Cummi ngs; Amy, Phillips. Man ageme nt In formatio n Systems for the In formation Age. 6ed. McGraw-Hill, 2007。