初级会计职称考试教材《经济法基础.ppt
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• determine desired performance
• determine the competencies needed
• design training
Like I.T., Performance Technology
1) Looks for performance deficiencies (or opportunities.)
of business and industry.
However, If performance depends upon knowledge
Then… What are the alternatives to training?
Performance Technology
Performance technology is ... a set of methods and processes for solving problems and/or recognizing opportunities...
forms, macros
Performance Support Tools
Expert Systems Info-bases Job Aids
Job Aids
For performers, vs. users, to enhance their productivity: Memory Aids References (on or off line) Context Sensitive Help Interactive Help (walk through)
Levels of EPSTs
Level 1 - Automates a paper task Level 2 - Reconfigures data Level 3 - Includes intelligence Level 4 - Integrates multiple system
components Level 5 - Knowledge capture
• Information base - references • Learning systems for OJT - CBT • Embedded coaching - agents/
wizards • Expert advisor - Expert systems • Customized tools - templates,
Work-places are becoming more complex
Traditionally the solution to improved performance was training.
But today ....
1. Training is too slow 2. Training is too expensive 3. Training isn't meeting the needs
applied to Individuals or organizations...
involving a broad range of solutions:
• changing the worker
• changing the job
• changing the work-place
Changing the worker through training involves instructional design:
销售信 http://www.bilantian.com
Electronic Performance Support Tools Design
by
Walter Wager
You Know That
• Work-places are becoming more complex
You Know That
2) Analyzes a broad set of solutions (organizational development, training, task restructuring, job aids).
3) Implements, evaluates and revises
Electronic performance support systems
Info-bases The fund of information the employee will inquire against, access or have presented to him or her to do the job: • respond to user questions • granular • layered • multi-media
•Information is growing exponentially Work-places are becoming more complex
You Know That
•Quality depends upon effective performance
Information is growing exponentially
Fra Baidu bibliotek
Expert systems
For problem structuring, decision support, or diagnosis: • trouble shooting software • interactive productivity software • proprietary applications • interactive help and training systems • assessment systems - pre/post
Examples
Level 1 - Deck Planner ECPT
Level 2 - Spreadsheets Graph Maker
Level 3 - OCR software Debugging software
Level 4 - Publix / MacDonalds POS Level 5 - Collaborative work environments
• determine the competencies needed
• design training
Like I.T., Performance Technology
1) Looks for performance deficiencies (or opportunities.)
of business and industry.
However, If performance depends upon knowledge
Then… What are the alternatives to training?
Performance Technology
Performance technology is ... a set of methods and processes for solving problems and/or recognizing opportunities...
forms, macros
Performance Support Tools
Expert Systems Info-bases Job Aids
Job Aids
For performers, vs. users, to enhance their productivity: Memory Aids References (on or off line) Context Sensitive Help Interactive Help (walk through)
Levels of EPSTs
Level 1 - Automates a paper task Level 2 - Reconfigures data Level 3 - Includes intelligence Level 4 - Integrates multiple system
components Level 5 - Knowledge capture
• Information base - references • Learning systems for OJT - CBT • Embedded coaching - agents/
wizards • Expert advisor - Expert systems • Customized tools - templates,
Work-places are becoming more complex
Traditionally the solution to improved performance was training.
But today ....
1. Training is too slow 2. Training is too expensive 3. Training isn't meeting the needs
applied to Individuals or organizations...
involving a broad range of solutions:
• changing the worker
• changing the job
• changing the work-place
Changing the worker through training involves instructional design:
销售信 http://www.bilantian.com
Electronic Performance Support Tools Design
by
Walter Wager
You Know That
• Work-places are becoming more complex
You Know That
2) Analyzes a broad set of solutions (organizational development, training, task restructuring, job aids).
3) Implements, evaluates and revises
Electronic performance support systems
Info-bases The fund of information the employee will inquire against, access or have presented to him or her to do the job: • respond to user questions • granular • layered • multi-media
•Information is growing exponentially Work-places are becoming more complex
You Know That
•Quality depends upon effective performance
Information is growing exponentially
Fra Baidu bibliotek
Expert systems
For problem structuring, decision support, or diagnosis: • trouble shooting software • interactive productivity software • proprietary applications • interactive help and training systems • assessment systems - pre/post
Examples
Level 1 - Deck Planner ECPT
Level 2 - Spreadsheets Graph Maker
Level 3 - OCR software Debugging software
Level 4 - Publix / MacDonalds POS Level 5 - Collaborative work environments