酒店行李员服务流程(英文对话)The service procedure of bellman

The service procedure of bellman

行李服务程序

1-1 Welcome the guest 迎接宾客

Scene: A car pulls up in front of YongJiang Hotel and a bellman (B)goes forward to meet the guest(G) ,opening the door of the car for him.

B: Good evening ,sir.Welcome to our hotel.

G: Thanks, Good evening .

B: (Opening the trunk ,taking out the baggage and looking at the name on the baggage tags.)

I’m the bellman ,Mr. Bellow. So you have got altogether four pieces of baggage?

G: Yes.

B: The Reception Desk is straight ahead.After you, please.

1-2 Show the guest to the room引客上房

(When the guest finished the check in , the bellman took the key tag from his hand .)

B: May I have your key , please? Let me open the door for you.

G: Here it is.

B: This way please, Mr.Bellow. I show your way .

G: Thank you very much.

B: Here is the lift. After you,please. Let me introduce our hotel to you. If you want to have Chinese food, you can go to Sunshine restaurant and Garden restaurant. If you want to have western food, please go to Lobby restaurant. Also available are a beauty salon, a barber shop, gym ,game room and Snooker room. You

only need to show your room card to the waiter,you can get free of charge for Gym.

B: Here is your room 1620, sir. (Knock the door three times, and open the door for the guest.)

You first, please. Please insert your key here to turn on power switch. May I put your luggage here ? Please check your luggage again. By the way , May I open the curtain for you? You room faces south and commands a good view of the Yong River.

G: Yes, how lovely it is.

1-3 Introduce the room to the guest 向客人介绍房间

B：Here is a bedside control panel. It controls light, air-conditioner, TV and so on,here is the mini bar, you can get some beverage from it, and the price list is here. Here are some coffee and tea. It is free of charge for the guest. You can enjoy it.

B: If you want to watch TV. Please press the TV’button, the TV remote control is here, you can choose the TV program. Our hotel Offer paid-movie service. If you would like to enjoy it, please press the movie’button and choose your favorite movies.

B: Let me tell you how to use the telephone, Sir/Madam. For room to room calls, please just dial the room number. If make local call, please press “9”first, and then the telephone number, if make DDD(Domestic direct dial)call, press “9”first, district code and the telephone number; if make IDD(International direct dial) call, press “9” first, state code, district code and the telephone number. B: Our hotel offers internet service for the guest. Here is a service directory of our hotel. I believe it is useful for you during your