领队英语

Working Procedures for taking over the tour leader task from the OP 1. Receive the necessities of the outbound necessities tour group from the OP and Check number. 2. skim through and Check the above necessities necessities and comprehend key points with the help of the OP. 3. Receive the personal necessities of the necessities tour leader. 4. deal with Special Situations during receiving the task
B: Role play (second scene)
【Situation A】: A】 Sunny, a tour leader, is chatting about the itinerary with the OP.
【Situation B】: B】 You are going to explain all the inquiries of the tour leader as the OP .
To know the procedure of receiving the task. To know how to check the necessities of the necessities outbound tour group with the OP. To know how to use the above necessities. necessities. To know how to skim through the above necessities necessities and comprehend key point. To know how to deal with Special Situations during receiving the task .
3. Receive the personal necessities of the tour necessities leader
What should the tour leader receive form the OP as personal necessities?( T or F) a、personal passport and plane ticket ( ) b、Outbound Tour Leader card and pennant ( ) c、emergency phone number ( ) d、rooming list of the tourists ( ) e 、 airport tax ( ) f 、 traveling expenses ( ) g 、 baggage tag ( ) H 、 business card ( ) i 、 personal baggage ( ) j 、 arrival and departure cards ( )
C: Role play (third scene)
【Situation A】: A】 You are checking the function and usage of the roster with the OP as a tour leader. 【Situation B】: B】 You are the OP of a travel agency; you will talk about the roster with the tour leader .
English for Tour Leaders
领队英语
Hebei Tourism Vocational College
学习情境一: 学习情境一: 新马泰游领队服务 子情境1.1 子情境1.1
1.1 receiving the tour leader task
领取领队任务
Teaching Objectives
1. Receive the necessities of the necessities outbound tour group
Identify the necessities of the necessities outbound tour group (T or F)
1.the Roster of Outbound Tourist Groups of Chinese Citizens ( ) 2.itinerary ( ) 3.Shore pass ( ) 4.tourist visa( ) 5.the outbound tour leader card ( ) 6.travel documents ( ) 7.arrival and departure cards ( ) 8.Customs declaration card( ) 9.Traffic Tickets ( ) 10Frontier passage permit card( ) 11.Tel Number of the related person( )
Role play ----act out the following ----act dialogs
【Situation A】: You are a tour guide who is A】 meeting the operator of a travel agency to take over a outbound tour leader job in her/his office
C: the function and usage of the roster
The roster shall be in quadruplicate. One copy shall be for the exit frontier inspection, one for the entry frontier inspection, one for examination by the tourism administration department and the last shall be kept by the travel agency. The authorized travel agency shall, in accordance with the relevant provisions, submit the roster to the relevant departments for examination and record when the tourist group leaves or enters the Chinese territory and after such tourist group re-enters the Chinese territory. re-
D. checking the air tickets
D. Role play (fourth scene)
【Situation A】: A】 You are checking the air ticket of the clients with the OP as a tour leader. 【Situation B】: B】 You are the OP of a travel agency; you will answer what the tour leader asked .
Personal preparation of the tour leader
electrical equipment
转换插座 对讲机 以及各种 转换插座 接线板 对讲机 MP3 手机 相机 以及各种充 电器 内存卡等
Personal preparation of the tour leader
2. comprehend key points of the tour necessities necessities
D: To know the main information of the outbound tour group from the OP
Right order百度文库 D BAC
C: To know the method of checking visa, plane tickets and passport.
A: Role play (first scene) ----act ----act out the following dialogs
【Situation A】: You are the tour leader who is A】 listening to the OP about the outbound group in her/his office
B: Identify the six basic contents of the outbound tour itinerary (T or F)
the scenic spots( ) Transportation( ) Meal( ) Shopping( ) Amusement( ) Service standard( ) The detail of the cost( ) The number and tape of the hotel ( )
A: To know the regulation and the usage of the Roster of Outbound Tourist Groups of Chinese Citizens. B: To know the contents of the outbound tour itinerary.
Note down the key points while listening. Ask relevant questions while carefully listening .
【Situation B】: You are the OP of a travel agency . B】 Please give an introduction to the outbound group to the tour leader.
Working Procedures:
任务交接：1.领取团队出境资料 --> 2. 核对 任务交接：1.领取团队出境资料 --> -->3.浏览核对资料内容 浏览核对资料内容, 资料数目 -->3.浏览核对资料内容,掌握关键 -->4.领队出团前的行装必备物品 --> >4. 内容 -->4.领队出团前的行装必备物品 --> 5. 处理领队任务交接过程中的小事故
All kind of small gift
工作人员 给旅途中过生日的客人的礼物，还准备给地陪 司机 工作人员 给突 旅途中过生日的客人的礼物， 客人的礼物 然出现 礼品的人的礼物。 的人的礼物 然出现的该送礼品的人的礼物。
【Situation B】: You are the OP of a travel agency . B】 Please distribute a outbound tour leader job to a tour guide, explain and give the necessities of the necessities outbound tour group to the guide.
Receive the necessities of the outbound tour group necessities from the OP. Check the number of the above necessities of the necessities outbound tour group with the OP.