(情绪管理)情商测试题

情商测试题1
“We are being judged by a new yardstick: not just how smart we are, or by our
training and expertise, but also by how well we handle ourselves and each other.”
Daniel Goleman, Working with Emotional Intelligence, 1998
How Emotionally Intelligent Are You测试你的情商?
1. You are on an aeroplane that suddenly hits extremely bad turbulence and
begins rocking from side to side. What do you do? 你正在飞机上，突然飞
机遇上了强烈气流引起的剧烈颠簸并且开始左右摇晃，你怎么办？❍ Continue to read your book or magazine, or watch the movie, trying to pay
little attention to the turbulence.继续阅读你的书籍或杂志,或者看电影,试
图不去注意飞机的颠簸。

❍ Become vigilant for an emergency, carefully monitoring the stewardesses
and reading the emergency instructions card.开始警惕紧急情况的发生，
密切注意空中小姐并且阅读紧急情况指示卡。

❍ A little of both a and b. a 和b 都有一点。

❍ Not sure – never noticed.不能肯定－没有注意过。

2. You are in a meeting when a colleague takes credit for work that you have
done. What do you do?
你正在参加一个会议，会上一位同事把你做的工作归为自己的成绩，你怎
么办？
❍ Immediately and publicly confront the colleague over the ownership of
your work.马上并且公开与该同事就你的工作成绩的归属问题发生对
抗。

❍ After the meeting, take the colleague aside and tell her that you would
appreciate in the future that she credits you when speaking about your work.
在会后把该同事叫到一边并且告诉她如果将来她在谈到你的工作时归
功于你的话，你将会感激她。

❍ Nothing, it’s not a good ide a to embarrass colleagues in public.什么也不
做，在公开场合使同事难堪不是什么好主意。

❍ After the colleague speaks, publicly thank her for referencing your work
and give the group more specific detail about what you were trying to accomplish.在同事发言后，当众感谢她谈到你的工作并且告诉大家更
多你正在试图完成的工作的详细情况。

3. You are a customer service representative and have just gotten an
extremely angry client on the phone. What do you do? 你是一位客户服务
代表，你接到了一个极为愤怒的客户的电话，你怎么做？
情商测试题2
❍ Hang up. It doesn’t pay to take abuse from anyone.挂断电话，我们没有必
要接受任何人的辱骂。

❍ Listen to the client and rephrase what you gather he is feeling.倾
听客户意
见并且转述你从他的感觉中搜集的信息。

❍ Explain to the client that he is being unfair, that you are only trying to do
your job, and you would appreciate it if he wouldn’t get in the way of this.
向客户解释他这样对待你是不公平的，你只是在努力做你的工作，
如
果他能不妨碍你的工作的话，你将感激他。

❍ Tell the client you understand how frustrating this must be for him, and
offer a specific thing you can do to help him get his problem resolved.告诉
客户你理解对于他来讲这有多么令人沮丧，并且向客户提议一件你可
以做的事情来帮助他解决问题。

4. You are a college student who had hoped to get an A in a course that was
important for your future career aspirations. You have just found out you got
a C- on the midterm. What do you do?
你是一位大学生，你希望在一门课程中得到一个A，因为这将对你未来的
职业愿望非常重要。

你在期中考试时只得到了一个C-，你怎么做？❍ Sketch out a specific plan for ways to improve your grade and resolve to
follow through.就如何提高你的成绩拟定一个明确的计划并且遵照执
行。

❍ Decide you do not have what it takes to make it in that career.决
定你不具
备这个职业所需要的素质。

❍ Tell yourself it really doesn’t matter how much you do in the course,
concentrate instead on other classes where you grades are higher.告诉你自
己你在这门课程中成绩如何真的不那么重要，把精力集中那些你的成
绩较高的其他课程。

❍ Go see the professor and try to talk her into giving you a better grade.去见
教授并且试图说服教授让她给你一个好一点的成绩。

5. You are a manager in an organisation that is trying to encourage respect
for racial and ethnic diversity. You overhear someone telling a racist joke.
What do you do? 你是一个组织中的一名经理，你正试图在组织中鼓励对
于种族和道德多样化的尊重。

你无意中听到某人在讲一个种族主义的笑
话，你怎么做？
❍ Ignore it – the best way to deal with these things is not to react.不予理睬-
处理这些事情的最好办法就是不采取措施。

❍ Call the person into your office and explain that their behaviour is inappropriate and is grounds for disciplinary action if repeated.将那个人叫
情商测试题3
进你的办公室并且向他解释他的行为是不恰当的，如果他再这样做，
你将采取处罚措施。

❍ Speak up on the spot, saying that such jokes are inappropriate and will not
be tolerated in your organisation.当场大声告诉他们这样的笑话是不合适
的，在你们的组织中是不容许的。

❍ Suggest to the person telling the joke he go through a diversity training
program.建议讲笑话的人参加一个种族和道德多样化的培训课程。

6. You are an insurance salesman calling on prospective clients. You have left
the last 15 clients empty-handed. What do you do? 你是一名正在给预期客
户打电话的保险推销员。

你已经让前15 位客户空手而归了。

你怎
么做？
❍ Call it a day and go home early to miss rush-hour traffic. 今天到此为止，
早点回家，以便避开下班高峰的交通堵塞。

❍ Try something new in the next call, and keep plugging away. 在下一次给
客户打电话时尝试一些新的东西，并且坚持不懈。

❍ List your strengths and weaknesses to identify what may be undermining
your ability to sell. 列出你的强项和弱项以确定是什么削弱了你的销售
能力。

❍ Sharpen up your resume. 强化你的简历。

7. You are trying to calm down a colleague who has worked herself into a fury
because the driver of another car has cut dangerously close in front of her.
What do you do? 你在试图让一位同事冷静下来，她正在因为另一位司机
在她的车前近距离危险刹车而狂怒。

你怎么做？
❍ Tell her to forget about it –she’s OK now and it is no big deal. 告诉她忘记
这件事－她没事，而且这没什么大不了的。

❍ Put on one of her favourite tapes and try to distract her. 播放一盘她最喜欢
的磁带并且试着使她分散对这件事的注意力。

❍ Join her in criticising the other driver. 和她一起批评另一位司机。

❍ Tell her about a time something like this happened to you, and how angry
you felt, until you saw the other driver was on the way to the hospital. 告诉
有一次类似的事情也曾经发生在你的身上，当时你也很愤怒，直到你
发现原来那个人是急着赶往医院。

8. A discussion between you and your partner has escalated into a shouting
match. You are both upset and in the heat of the argument, start making
personal attacks which neither of you really mean. What is the best thing to
do? 你和你的伙伴之间的一次讨论已经升级为了一次争吵竞赛。

你很心烦
情商测试题4
并且正在争吵最激烈的时候，开始进行人身攻击，而这是你们都不
真正希
望的。

最好应该怎样做？
❍ Agree to take a 20-minute break before continuing the discussion. 同意在
继续讨论之前休息20 分钟。

❍ Go silent, regardless of what your partner says. 开始陷入沉默，不管你的
伙伴说什么。

❍ Say you are sorry, and ask your partner to apologise too. 说你很抱歉，并
且要求你的伙伴也道歉。

❍ Stop for a moment, collect your thoughts, then restate your side of the case
as precisely as possible. 停一会儿，整理你的思路，然后尽可能准确地
重述你的观点。

9. You have been given the task of managing a team that has been unable to
come up with a creative solution to a work problem. What is the first thing
that you do? 你接受了一个任务来管理一个不能为一个工作中的问题拿出
一个创造性解决方案的团队。

你应该做的第一件事是？
❍ Draw up an agenda, call a meeting and allot a specific period of time to
discuss each item. 草拟一个议程，召集一个会议并且安排一段专门的时
间来讨论每一条问题。

❍ Organise an off-site meeting aimed specifically at encouraging the team to
get to know each other better. 组织一次户外的会议，专门针对鼓励团队
成员加深相互了解。

❍ Begin by asking each person individually for ideas about how to solve the
problem. 从单独向每个人征询关于如何解决问题的观点开始着手。

❍ Start out with a brainstorming session, encouraging each person to say
whatever comes to mind, no matter how wild. 从召开一次头脑风暴
会议
开始，鼓励每个人说出想到的哪怕是多么疯狂的想法。

10.You have recently been assigned a young manager in your team, and have
noticed that he appears to be unable to make the simplest of
decisions
without seeking advice from you. What do you do? 你的团队中最近被安排
进了一个年轻的经理，你注意到他在寻求你的建议之前好像不能做出最简
单的决策。

你怎么做？
❍ Accept that he “doe s not have what it takes to succeed around here” and
find others in your team to take on his tasks. 承认他“不具备应有的能
力”并且从你的团队中找另外的人来接替他的任务。

情商测试题5
❍ Get an HR manager to talk to him about where he sees his future in the
organisation. 找一个人力资源经理与他就其在组织中的未来发展和他谈
话。

❍ Purposely give him lots of complex decisions to make so that he will
become more confident in the role. 有意让他做很多的复杂决策以便使他
对于自己的角色更有信心。

❍ Engineer an ongoing series of challenging but manageable
experiences for
him, and make yourself available to act as his mentor. 为他设计一系列有
挑战性的但是便于管理的经历，并且使你自己成为他的导师。

This questionnaire can be undertaken and scored on-line at http://207.239.11.233 -
HayGroup – Emotional Intelligence Services
For more information see "Emotional Intelligence" or "Working with Emotional
Intelligence" both by Daniel Goleman Or the above web site
情商测试题6
The Basics of Emotional Intelligence Include
• Knowing your feelings and using them to make life decisions you can live with.
• Being able to manage your emotional life without being hijacked by it – not
being paralysed by depression or worry, or swept away by anger. • Persisting in the face of setbacks and channelling your impulses in order to
pursue your goals.
• Empathy –reading other people’s emotions without their having to tell you
what they are feeling.
• Handling feelings in relationships with skill and harmony – being able to
articulate the unspoken pulse of a group, for example.
The Answers
1. Anything but D –that answer reflects a lack of awareness of your habitual
responses under stress. Actively acknowledging your stress and finding ways to
calm yourself (ie. Engage in a book or read the emergency card) are healthier
responses.
a. 10 points
b. 10 points
c. 10 points
d. 0 points
2. The most emotionally intelligent answer is D. By demonstrating an awareness
of work place dynamics, and an ability to control your emotional responses,
publicly recognising your own accomplishments in a
non-threatening manner,
will disarm your colleague as well as putting you in a better light with your
manager and peers. Public confrontations can be ineffective, are likely to cause
your colleague to become defensive, and may look like poor sportsmanship on
your part. Although less threatening, private confrontations are also less
effective in that they will not help your personal reputation.
a. 0 points
b. 5 points
c. 0 points
d. 10 points
3. The most emotionally intelligent answer is D. Empathising with the customer
will help calm him down and focusing back on a solution will ultimately help
the customer attain his needs. Confronting a customer or becoming defensive
tends to anger the customer even more.
a. 0 points
b. 5 points
c. 0 points
d. 10 points
4. The most emotionally intelligent answer is A. A key indicator of self-motivation,
also known as Achievement motivation, is your ability to form a plan for
overcoming obstacles to achieve long-term goals. While focusing efforts on
classes where you have a better opportunity may sometimes be productive, if the
goal was to learn the content of the course to help your long-term career
objectives, you are unlikely to achieve.
a. 10 points
b. 0 points
c. 5 points
d. 0 points
情商测试题7
5. The most emotionally intelligent answer is C. The most effective way to create
an atmosphere that welcomes diversity is to make clear in public that the social
norms of your organisation do not tolerate such expressions. Confronting the
behaviour privately lets the individual know the behaviour is unacceptable, but
does not communicate it to the team. Instead of trying to change prejudices (a
much harder task), keep people from acting on them.
a. 0 points
b. 5 points
c. 10 points
d. 5 points
6. The most emotionally intelligent answer is B. Optimism and taking the initiative,
both indactors of emotional intelligence, lead people to see setbacks as
challenges they can learn from, and to persist, trying out new approaches rather
than giving up, blaming themselves or getting demoralised. Although listing
your strengths and weaknesses can be a helpful exercise, without actively
plugging away, motivation to sell will tend to decrease.
a. 0 points
b. 10 points
c. 5 points
d. 0 points
7. The most emotionally intelligent answer is D. All research shows that anger and
rage seriously affect one’s ability to perform effectively. Daniel Goleman, in his
book WWEI, coined the phrase “amygdala hijacking” to describe the process of
losing one’s temper in this kind of situation. Your ability to avoid or control this
emotional reaction in yourself and others, is a key indicator of emotional
intelligence. In the road rage scenario, any attempt to calm down your colleague
by distracting him away from the effects of the amygdala hijack will have a
positive impact on the situation and his behaviour, particularly if you are able to
effectively empathise with him.
a. 0 points
b. 0 points
c. 5 points
d. 10 points
8. The most emotionally intelligent answer is A. In these circumstances, the most
appropriate behaviour is take a 20 minute break. As the argument has intensified,
so have the physiological responses in your nervous system, to the point at
which it will take at least 20 minutes to clear your body of these emotions of
anger and arousal. Any other course of action is likely merely to aggravate an
already tense and uncontrolled situation.
a. 10 points
b. 0 points
c. 0 points
d. 0 points
9. The most emotionally intelligent answer is B. As a leader of a group of
individuals charged with developing a creative solution, your success will
depend on the climate that you can create in your project team. Creativity is
likely to be stifled by structure and formality; instead, creative groups perform
at their peaks when rapport, harmony and comfort levels are most high. In these
circumstances, people are most likely to make the most positive contributions to
the success of the project.
a. 0 points
b. 10 points
c. 0 points
d. 5 points
情商测试题8
10.The most emotionally intelligent answer is D. Managing others requires high
levels of emotional intelligence, particularly if you are going to be successful in
maximising the performance of your team. Often, this means that you need to
tailor your approach to meet the specific needs of the individual, and provide
them with support and feedback to help them grow in confidence and capability.
a. 0 points
b. 5 points
c. 0 points
d. 10 points
What your score means (hypothetically)
100 Maximum score
75
50 Average score
25
0 Minimum score
How Emotionally Intelligent Are You?
This questionnaire is by no means an exhaustive measure of Emotional Intelligence,
both because of its length and the fact that it is self-scoring. For a more complete
and accurate picture of your Emotional Intelligence we have developed a validated
multi-rater assessment tool called the Emotional Competence Inventory (ECI).
From: HayGroup – Emotional Intelligence Services__。