酒店英语情景对话

日常用语（句子）：

酒店常用英语

Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店

Boutique hotel 精品酒店Resort 度假村

King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房

Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾

Receptionist 前台接待

Reception/Front desk 前台Coach 旅游大巴

Reservation 预订（不是预定）Doorman 门房门童

Housekeeping staff 客房清洁人员

Room service 客房服务，有时特指客房送餐服务Ground 花园

Tip 小费

Service charge 服务费

Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车

Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂

Owner response: 业主回复

基本信息

23．May I have your name, please

请问您贵姓

10．Which dates would you like to book When will you check in and check out

请问您需要订哪一天什么时候入住及退房

59．What time do you expect to arrive, Sir

请问大概什么时候到酒店，先生

46．What time will the guest be arriving

客人大概什么到达酒店

11．How long will you stay in our hotel

请问您打算逗留多长时间

36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。

37．Just a minute, please I’ll check our booking situation.

麻烦请您稍等，我需要查询我们的房态。

73．Just a moment, please. I’ll check the availability for you.

麻烦请您稍等，我查询能否可以提供给您。

41．Could you ho ld on for a moment please I’ll check our reservation record.

麻烦请您稍等，让我查询我们的预订纪录。

72．How many people are there in your party

与您同行有多少人

50．I’ll arrive one day early. Is that OK

我那天早点到，可以吗

56．We’ll send a confirmation to you soon.

我们稍后传确认书给您。

57．Should you have any questions, please do not hesitate to contact us.

如有任何疑问请随时与我们联系。

58．Please feel free to contact us if we can be of further assistance.

如需进一步了解，请随时与我们联系。

其他服务类

42．Does it include breakfast

包括早餐吗

43．The tax and breakfast are also included.

税及早餐也包括在内。

12．Does your hotel have pick-up service

请问贵酒店有接车服务吗

13．Yes, please contact the concierge for details.

有的，详细内容请联系礼宾台。

16．What is your hotel’s website and email address

请问贵酒店的网址及邮址

17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a ro om or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。

4．How about your hotel’s location

请问贵酒店位于哪里

5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.

我们酒店位于深圳市盐田区。本酒店离深圳火车站40分钟车程，到深圳机场85分钟.

6．What’s the level of your hotel

请问贵酒店是几星级的

7．Our hotel is a five-star hotel.

本酒店是五星级的酒店。

8．How about your hotel’s facilities

请问贵酒店有什么设施

9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and （KTV equipment）。.

本酒店有四种类型餐馆，大堂吧，会议室,健身会所 ,商场及（KTV设施）。

44．We have a special family package plan

我们现在开始新推出一个优惠套餐。

45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.

如需加床，我们将会收取人民币300元,婴儿床是免费的

房型资讯类