高效能人士7个习惯 BEA版 7 Habits of Highly Effective People

Production (P):
The desired results.
Agenda
The Seven Habits – An Overview Private Victory
Habit 1 : Be Proactive Habit 2 : Begin with the End in Mind Habit 3 : Put First Things First
Example from the Support World :
DRE John Gossips about the inefficiency of the support processes and management Complains that he is stuck in this job profile. Feels he is in the job due to circumstances DRE Bill Realizes the situation is of concern just like John. Focuses on his job function where he can make a difference Suggests his manager improvements that need to be made as part of his work and provides constructive feedback Improvements are propagated to Worldwide team
choose my response based on principles and desired results.
My freedom to choose expands as I wisely use the
space between stimulus and response
Habit 1 – Be Proactwk.baidu.comve
Habit 1 – Be Proactive
Behavior
Focus on circle of influence.
Circle of Concern
Things out of my control
Circle of Influence Things I can directly change
Habit 1 – Be Proactive
Production Capability (PC):
Maintaining, preserving, and enhancing the resources that produce the desired results. (Resources for one’s job can be: physical, financial, human, and technological)
Fundamental Structure of the habits
Our results are affected by our paradigms and behaviors. As we work on them in light of principles, we can establish new habits and thereby change the results we achieve. Each of the 7 Habits are based on: A Principle of effectiveness An effective Paradigm (see) that is aligned with the principle Behavior (do) that produces an effective result (get)
Principle
I am free to choose and am responsible for my choices
Behavior
Pause and respond based on principles Use proactive language
Get
Do
Expand your Circle of Influence Become a transition person
Gains confidence
Bill becomes a
Transition Person
He breaks the unhealthy, harmful, abusive, or unfortunate learned behaviors and replaces them with proactive, helpful, effective behaviors Inspires others in positive ways
Superficial Focuses on “How the world sees me?” as compared to “Who I really am”?
Maturity Continuum
Paradigms and Principles
Paradigms
The way we see, understand, and interpret the world Implicit assumptions of our life. More important than attitude or behavior Example: Become a support manager – View of the world changes
Fundamental Structure of the habits
Paradigm
Result
See Behavior Principle Get Do
What is Effectiveness?
Effectiveness is getting superb results today (production) in a way that allows us to get those results over and over again (production capacity). It is P/PC Balance.
Public Victory
Habit 4: Think Win/Win Habit 5 : Seek First to Understand, Then to Be Understood Habit 6 : Synergize
Renewal
Habit 7: Sharpen the Saw
Overview
The Habit of Choice
See
Paradigm
Ineffective: I am a product of my circumstances Effective: I am a product of my choices
Result
Increased influence More selfawareness Greater initiative Becoming the creative force of your life
Habit 1 – Be Proactive
Example from the Support World :
Result: Bill’s “Circle of Influence” increases
He impacts the Worldwide Support community
He becomes the creative force of his own life
Not a quick fix program A Process of personal and interpersonal growth and development
Requires continual best efforts and patience
Results
Increased capacity to achieve your personal and career goals Deep long lasting, healthy relationships
Public Victory
Habit 4: Think Win/Win Habit 5 : Seek First to Understand, Then to Be Understood Habit 6 : Synergize
Renewal
Sharpen the Saw
Habit 1- Be Proactive
Character Ethic
Develop from Inside out Based on principles such as integrity, humility, courage, justice.. Resulting in strong roots in a person
Personality Ethic
7 Habits of Highly Effective People
Agenda
The Seven Habits – An Overview Private Victory
Habit 1 : Be Proactive Habit 2 : Begin with the End in Mind Habit 3 : Put First Things First
Habit 1 – Be Proactive
“You are the programmer” Behavior Pause and Respond Based on Principles:
Reactive Behavior: Allow outside influences (moods, feelings, circumstances) to control my response. Proactive Behavior: Use my freedom to
What is a habit?
Intersection of Knowledge – What to do and how to do it? Skill – The ability to do it Desire – Motivation side. The Want to Do it
Character Ethic vs. Personality Ethic
“He makes me so mad.” “They won’t allow that.” “I have to do that.” “I can’t” “I must”
“I can control my own feelings.” “I can create an effective presentation.” “I will choose an appropriate response.” “I choose” “I prefer”
Principles
Self evident Eternal Natural Laws Principles of Effectiveness - Integrity, humility, courage, justice, patience, simplicity, forgiveness, tolerance.. Superb Results : Align our paradigms with principles of effectiveness. When we understand these principles, they empower and enable us. Eg: As a DRE, you exercise courage, patience, integrity in dealing with the customer, then you have control over the case
Behavior Use Proactive Language
Reactive Language
“There’s nothing we can do.” “That’s just the way I am.”
Proactive Language
“Let’s look at our alternatives.” “I can choose a different approach”