民航乘务英语会话基本句型

Part One : Self-introduction
Good morning, class! I am very happy to see all of you at the beginning of this term. From now on, I will be your oral English teacher. That is my great honor! Actually, I should say I don’t think my duty is to offer you large amount of information. I am just a guide to help you improve your listening and speaking.
Of course, first of all, I will give you a short introduction of myself. My name is written like this-余姜玮.Just like a boy’s name, right You can also call me sammi. You can see, I am still young lady, righ And we are all young people, I can communicate with you easily for there are not many generation gaps between us. Right Although I am young, I am not a green hand for teaching. I have several year teaching experience in different courses. My bachelor degree is about English education and my master’s degree is about Second language acquisition. To be your English teacher is my great honor. I hope we can get along well with each other, and make progress together.
Ok. who is monitor And who is in charge of this course
Well, during the 10-minute break, I will ask you for the name list and the ways of contact.
By the way, I ‘d like to divide the whole class into several groups according to your rooms, that means your roommates will be your group mates. Because there will be some group works during the activities. It needs you to study together and to learn how to cooperate with your group mates.
……
Now. You have your roommates. There is the first task of this term. I will give you 15 minutes for you to discuss about what you want in this class. And after 15 minutes, every group will choose one of your members to present your group ideas. Before presenting, you’d better first introduce yourself briefly. When presenting, you’d better list requirements on the blackboard to let all of us see more clearly.
What do you think of this book
What is your expectation of this course
Do you have any suggestions for this course or for me
In this way, I hope I can let you know you do be the hosts of the class, but not me, the teacher. Once again, I should mention that, as a teacher, I am just the guide to help you. You, everybody is the center.
……
Ok. Thank you so much for giving me so many requirements. I will arrange them and make my efforts to satisfy you.
Do you have any New Term Resolutions
(When you want to do sth or at the beginning of a term or a year, you should have a plan in your mind. That will remind you what you should do during the whole term or during the whole year.)
1.sleep and get up regularly everyday
2.learn to cook
3. read more good books
4.find a dream job
5.get the scholarship
6.travel sp./ have a trip once a year
民航乘务英语会话
Lecture 1 Introduction
I 接待客人的四种基本英语会话句型
May I ~ (我可以~ 吗)
Could you ~ (我可以~ 吗)
Would you ~ (您愿意 ~ 吗)
Shall I ~ (我可以 ~ 吗)
1.自己想做某事时，用 May I ~
May I have your name, please 请问贵姓
May I have your check-out time, please 请问您什么时候要结账退房
May I see your passport, please 请让我看看您的护照，好吗
May I know your nationality, please 请问您的国籍
2.有求于客人时，用Could you ~
Could you fill out the form, please请填写这张表格好吗
Could you write that down, please 请写下来好吗
Could you draft the telegram, please 请拟好电报的草稿好吗
Could you hold the line, please 请不要挂断电话好吗
3.询问客人的喜好或意愿时，用Would you ~
Would you like + N.
Would you like + to do sth.
Would you mind + doing sth.
Eg: Would you like tea or coffee 你要茶还是咖啡
Would you like to take a taxi 您要不要搭计程车
Would you mind filling out this form您介意填这张表吗
疑问词 + would you like to do sth.
疑问词 + would you do sth.
（用于询问客人的希望）
Eg: When would you like to have dinner您想何时用餐
Where would you like to have dinner您想在哪里用餐
Who would you like to contact 您想和谁联络
Why would you like to visit Wuhan 您为什么想游览武汉
Which kind of room would you prefer 您喜欢哪一种房间
How would you like to settle your bill 您想用什么方式付账
How long would you like to stay 您要停留多久
4.提供建议或者服务给客人的时候，用Shall I ~ / Would you like me to do ~ Shall I make the resercation for you要我替您订房间吗
Shall I open/ draw the curtains要我把窗帘打开/拉上吗
Shall I draw you a map要我画张地图给您吗
II 打招呼
Good morning, ~ . （早上好）
Good afternoon, ~ . （下午好，12时以后）
Good evening, ~ . （下午6时以后）
Eg: Good afternoon, sir. Welcome to Yangtze Hotel.
Good evening, madam. May I help you
Good morning, sir. Are you checking out先生，早安，您要结账吗
在电话的对答中，可以在后面直接加上公司名或部门名称，如：
Good morning, sir. This is Air China Booking Office. May I help you
III 回答
1.肯定的回答
在与客人对话的过程中，
有时候必须随声附和表示认同：I see, sir.
有时候必须确认客人所说的话：Certainly, sir.
2.要拒绝客人所求时，
在没有办法符合客人的要求，而想加以拒绝的时候，不可以直接说 No, 而应该用以下的说法，并在其后加上理由说明。

I am sorry, I am afaid ~ .
Excuse me, sir, ~ .
3.要客人等待时，
Just a moment , please! 请稍等！
Thank you for waiting, sir. 先生，让您久等了！
Could you wait a little longer, please 请稍候一下好吗
4.道歉的时候
I am sorry for sth.
I do apologize for sth.
It is wrong of me. 是我不对。

I didn’t mean it at all. 我真的是无意的。

Pardon/ Forgive me! 是我不对！
Eg: I am very sorry for the delay. 很抱歉耽误您的时间。

I am very sorry for the inconvenience.很抱歉给您带来的不便。

I am very sorry for the mistake. 很抱歉弄错了。

I am sorry to hear that! 并非因为自己的过失而道歉！（遗憾）
I would like to apologize for sth. 承认是自己的过失（道歉）
5.回复道歉
That is all righ!
It is ok!
It does not matter!
Just forget about it!
Never mind
6.表达感谢
Appreciate sth/ sb.
Express my thanks/gratitude to sb for sth.
Be grateful/ thankful / obliged to sb. for sth.
Thank sb for sth.
7.客人说 Thank you 时的回复
You are welcome! Not at all!
8.表示祝贺
Congratulations! Congratulate sb. on sth. Good for you!/ Well done! I feel happy for you!
9.给客人东西的时候，“请拿去”
Here it is! Here you are! Here is your tea!
10.客人离开时祝福
Have a nice day! 祝您一天愉快！
We hope to see you again soon!欢迎再度光临！
Thank you for staying with us！谢谢光临！
11.听不懂客人的英语的时候，
Just a moment, please~~~~( 求助于他人) Parden me Sorry I beg your pardon Could you repeat that, please Could you speak more slowly, please
Excuse me, sir. Do you mean ~
12.Yes, No 的使用方法
假设盒子是红色的（The box is red.），其回答如下：
Is the box red
The box is red, isn’t it
The box isn’t red, is it
Isn't the box red
The box is black, isn’t it
航空英语中，常用的 Yes，no回答如下，
Do you have continental breakfast你们有欧式早餐吗
- Yes, we do. 是的，有。

- No, we don’t. 不，没有了。

Don’t you have continental breakfast today
你们今天没有欧式早餐了吗
-Yes, we do. 不，还有。

-I am afraid we don’t. 恐怕没有了。

-
13.Would you mind if I show you the way您介意我为您带路吗
-Yes, I would. 不用麻烦了。

-No, not at all. 好的。

IV．数字的读法
1.数目太大时，每三位数归在一起。

从右起，第一册逗点读“thousand’; 第二个“million”, 第三个
“billion”
Eg: 1,234
4,567,890
5,678,120,000
2.时间的读法
(30分钟以内) past
Minute + + hour
(过了30分钟) to
15’ , 30’, 45’, 则用“quarter”, “hour”代替具体分数。

Eg: 3点钟 9：15 11：30 9：45
3.电话号码的读法
Eg：
4.楼层的读法
第21楼：第17楼：
5.百分比，折扣的读法：
20%
%
八折
九五折
6.分数的读法
1/3
2/3
1/2 3/4 2 1/2 20/91。