透明车间系统简介 Transparent Workshop
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9
Technician Timer and Service bay Control
The technician can control the work time through a touch screen on the work bay rather than bar code scan. Each technician has a default work bay number, however he can still choose other numbers if he needs to work in other work-bays. It is an Autoline enhancement functions without data double key-in or synchronization. It helps improve the labor efficiency greatly.
4
Booking Screen for customers
The welcome information will be displayed if the customer has reserved service in Autoline. It is an Autoline enhancement function. Therefore, data synchronization is not needed. This is an effective way of attracting potential customers to use booking service by showing them the Booking Screen directly. It will be improve the consciousness of booking. The bottom section shows some campaign information.
Caption Voice SMS
Automatic Caption and Voice Prompt on TV screen: Dear customer of Plate Number XXXXX, your car service is finished, please contact XXX to get back your car, thanks
Lounge computer room
Workshop
7
Live Video Check for Customers
The video of service bay will be live displayed in the lounge room for customers. Each screen will be displayed by round robin. Customer can select the video that he wants to watch with a remote controller. Once the customer selected his car’s plate number, the corresponding video will be popped up and magnified.
One Stop Operation Support with Autoline
― Universal telephone service number with Autoline ― Same support team for on-site and on-going support ― One interface for all business discussion
Total Solution with All Hardware
― Customer has option to choose ADP for hardware integration ― Life time warranty for all equipment ― Qualified hardware third party
3
2
Progress Terminal Service Booking Screen
Value Proposition
Benefits
Advanced Workshop Management
― Powerful technician management ― Touch screen for working hour management ― detail working status show out ― technician KPI analysis
Pop-up tips on TV screen
Customer Terminal
5
w or ks ho p
Lo un ge
Clock On/Off
பைடு நூலகம்
1
License-Plate Identification Identification
License-Plate
R
En try
n tio ep ec
sk de
6
Workshop Video Capturing System Architecture
The Network Digital Cameras are installed on the service bays of workshop. The live video records can be kept for around 7 days. Efficiency, stability , simplicity and easy to maintain are fully considered for the System Integration.
License-Plate Identification and Welcome Board
The welcome information will be displayed when the customer is close to the entrance of the dealership. The vehicle plate number will be identified automatically and displayed on the screen. The welcome information could be customized by dealers. If the customer has booked the service in advance, a notification will be prompted on the screen of SA who is assigned to serve this customer as soon as the camera captures the Vehicle's plate. The SA will also get a text message on the cell phone.
Integrated with Autoline
― CRM module for service history search at any time ― POS for Service booking and technician resource allocation ― Integrate with parts and finance system for each of service step ― All-in-one ERP system and avoid double key-in and information missing
License-Plate automatic identification system uses a special camera
Update the WIP status to the Transparent Workshop system as well as the live video
3
1
Key Modules
2
Technology Overview
An overview of the Transparent Workshop
The service progress, booking and welcome screen The live video is captured by video cameras
8
Notification Delivery
Once the maintenance is finished, the customers will be informed immediately by broadcast and rolling captions on TV screen as well as text message on cell phone. Maximize the efficiency and improve customer satisfaction. Reduce Service Advisor’ work load and save customers time.
车牌识别摄像 头
交换机 LED 欢迎看板
屏幕弹出消息 Pop up on screen
中央控制系统
手机短信提示服务顾问 SMS
A High-Definition Digital Camera will be used to insure the recognition rate. This camera supports more than 30000+ hours uninterrupted operation.
Transparent Workshop
Architectural Overview
8 7 6
Live Video
Functions: A service screen in waiting room to display the service status of the vehicles, and the customer can check the live video shows of the vehicles being serviced. A GUI interface on SA’s PC for monitoring more detailed service status as well as the time information A welcome screen at the entrance of the dealer shop to show s booking and welcome information.
4
Camera
ow S h om ro
With these functions, dealer could Greet customers in advance Have more friendly interface for SA to monitor service process Have more accurate time information for customers to understand vehicle service Notification of task completion to customers by multiple ways A place to advertise campaign information to help sales
5
Progress Screen for customers
The service screen that is put in the lounge room shows the progress status to customers. The style of this screen applies to the style of the information board in airport. Therefore, the customers should feel used to it and be able to find their vehicles with great ease. It will be improve the communication and customer satisfaction.
Technician Timer and Service bay Control
The technician can control the work time through a touch screen on the work bay rather than bar code scan. Each technician has a default work bay number, however he can still choose other numbers if he needs to work in other work-bays. It is an Autoline enhancement functions without data double key-in or synchronization. It helps improve the labor efficiency greatly.
4
Booking Screen for customers
The welcome information will be displayed if the customer has reserved service in Autoline. It is an Autoline enhancement function. Therefore, data synchronization is not needed. This is an effective way of attracting potential customers to use booking service by showing them the Booking Screen directly. It will be improve the consciousness of booking. The bottom section shows some campaign information.
Caption Voice SMS
Automatic Caption and Voice Prompt on TV screen: Dear customer of Plate Number XXXXX, your car service is finished, please contact XXX to get back your car, thanks
Lounge computer room
Workshop
7
Live Video Check for Customers
The video of service bay will be live displayed in the lounge room for customers. Each screen will be displayed by round robin. Customer can select the video that he wants to watch with a remote controller. Once the customer selected his car’s plate number, the corresponding video will be popped up and magnified.
One Stop Operation Support with Autoline
― Universal telephone service number with Autoline ― Same support team for on-site and on-going support ― One interface for all business discussion
Total Solution with All Hardware
― Customer has option to choose ADP for hardware integration ― Life time warranty for all equipment ― Qualified hardware third party
3
2
Progress Terminal Service Booking Screen
Value Proposition
Benefits
Advanced Workshop Management
― Powerful technician management ― Touch screen for working hour management ― detail working status show out ― technician KPI analysis
Pop-up tips on TV screen
Customer Terminal
5
w or ks ho p
Lo un ge
Clock On/Off
பைடு நூலகம்
1
License-Plate Identification Identification
License-Plate
R
En try
n tio ep ec
sk de
6
Workshop Video Capturing System Architecture
The Network Digital Cameras are installed on the service bays of workshop. The live video records can be kept for around 7 days. Efficiency, stability , simplicity and easy to maintain are fully considered for the System Integration.
License-Plate Identification and Welcome Board
The welcome information will be displayed when the customer is close to the entrance of the dealership. The vehicle plate number will be identified automatically and displayed on the screen. The welcome information could be customized by dealers. If the customer has booked the service in advance, a notification will be prompted on the screen of SA who is assigned to serve this customer as soon as the camera captures the Vehicle's plate. The SA will also get a text message on the cell phone.
Integrated with Autoline
― CRM module for service history search at any time ― POS for Service booking and technician resource allocation ― Integrate with parts and finance system for each of service step ― All-in-one ERP system and avoid double key-in and information missing
License-Plate automatic identification system uses a special camera
Update the WIP status to the Transparent Workshop system as well as the live video
3
1
Key Modules
2
Technology Overview
An overview of the Transparent Workshop
The service progress, booking and welcome screen The live video is captured by video cameras
8
Notification Delivery
Once the maintenance is finished, the customers will be informed immediately by broadcast and rolling captions on TV screen as well as text message on cell phone. Maximize the efficiency and improve customer satisfaction. Reduce Service Advisor’ work load and save customers time.
车牌识别摄像 头
交换机 LED 欢迎看板
屏幕弹出消息 Pop up on screen
中央控制系统
手机短信提示服务顾问 SMS
A High-Definition Digital Camera will be used to insure the recognition rate. This camera supports more than 30000+ hours uninterrupted operation.
Transparent Workshop
Architectural Overview
8 7 6
Live Video
Functions: A service screen in waiting room to display the service status of the vehicles, and the customer can check the live video shows of the vehicles being serviced. A GUI interface on SA’s PC for monitoring more detailed service status as well as the time information A welcome screen at the entrance of the dealer shop to show s booking and welcome information.
4
Camera
ow S h om ro
With these functions, dealer could Greet customers in advance Have more friendly interface for SA to monitor service process Have more accurate time information for customers to understand vehicle service Notification of task completion to customers by multiple ways A place to advertise campaign information to help sales
5
Progress Screen for customers
The service screen that is put in the lounge room shows the progress status to customers. The style of this screen applies to the style of the information board in airport. Therefore, the customers should feel used to it and be able to find their vehicles with great ease. It will be improve the communication and customer satisfaction.