高考英语投诉信优秀课件PPT
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2019高考英语一轮复习精品课件：投诉信(共29张PPT)
主备人：范清 备课日期：1月8日 上课日期：1月xx日
Step2 问题导学 1. What are the structure of a letter of complaint and useful expressions about its writing?
2.What needs attention to express complaint properly? 3.How to write a letter of complaint?
Step1 学习目标
Writing--A
Learning goals:
letter of complaint
1. To master the structure of a letter of complaint and useful expressions about its writing;
2. To be able to express complaint properly about sth.; 3. To know how to write a letter of complaint.
ቤተ መጻሕፍቲ ባይዱ
信的内容大体分为三部分： 1. 提出要反映的问题 2. 抱怨出现的问题，提出要求 3. 希望 内容要点： ①说明投诉事由②问题一：· · · · · · ③问题二： · · · · · ·④问题三：· · · · · ·⑤要求
一、投诉信的结构
（1）开头：自我介绍，交代投诉内容， 表明本信的目的和要求。 （2）正文：说明情况，讲清利害，分析 利弊。告诉对方你因此受到的伤害或不便，提 出解决问题的建议，表明希望如何处理。 （3）结尾：表达希望问题得到迅速恰当 解决的强烈愿望，希望尽快得到满意的答复。
高中英语作文--- letter of complaint 投诉信课件
可否换一个更加委婉的表达？ would like sb. to do sth.
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
高中英语投诉信PPT课件
?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
高考应用文一轮复习—— complaint letter 投诉信 共19张PPT
w_h__e_n_I_o_p__e_n_e_d_t_h_e__p_a_rc_e_l_, _I_f_o_u_n_d__se_v_e_r_a_l_p_a_g_e_s__o_f_t_h_e_b_o__ok _m_i_s_si_n_g__a_n_d_t_h_e__c_o_v_e_r_w_a_s__d_a_m__a_g_e_d_.
Dear
,
I am
(自我介绍). I feel bad to trouble
you but I am afraid that I have to make a complaint
about
(抱怨的事情).
The reason for my dissatisfaction is
(总体介绍). In the first place,
(开头) 1. I am writing to you to complain about... 我写此信是想投诉…… 2. I am writing to express my dissatisfaction with... 我写此信以表达我对……的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。
课后练习
假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。
Dear
,
I am
(自我介绍). I feel bad to trouble
you but I am afraid that I have to make a complaint
about
(抱怨的事情).
The reason for my dissatisfaction is
(总体介绍). In the first place,
(开头) 1. I am writing to you to complain about... 我写此信是想投诉…… 2. I am writing to express my dissatisfaction with... 我写此信以表达我对……的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。
课后练习
假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。
2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
高考英语作文书信类模板ppt课件
Thank you for considering my application, and I am looking forward to meeting you.
Yours sincerely Li Ming
8
英语书信的常见写作模板： 开头部分：
1. How nice to hear from you again. 2. Let me tell you something about the activity. 3. I’m glad to have received your letter of Apr.
about___________.(要询问的内容)
First of all, what are ______________?(第一个问
题) Secondly, when will__________________?(第二个
问题) Thirdly, is _________________?(第三个问题)
to this letter will be highly appreciated.
Yours sincerely
3
Li Ming
4：请求信Leabharlann Dear___________, I am writing to formally request to___(请求的内容) The reason for __________is that__________(给 出原因).I________, so I ________________(给出细节) I would also like to request _____________(提出 进一步的要求). I am sorry for any inconvenience I
Yours sincerely Li Ming
8
英语书信的常见写作模板： 开头部分：
1. How nice to hear from you again. 2. Let me tell you something about the activity. 3. I’m glad to have received your letter of Apr.
about___________.(要询问的内容)
First of all, what are ______________?(第一个问
题) Secondly, when will__________________?(第二个
问题) Thirdly, is _________________?(第三个问题)
to this letter will be highly appreciated.
Yours sincerely
3
Li Ming
4：请求信Leabharlann Dear___________, I am writing to formally request to___(请求的内容) The reason for __________is that__________(给 出原因).I________, so I ________________(给出细节) I would also like to request _____________(提出 进一步的要求). I am sorry for any inconvenience I
高考英语写作之投诉信 (3).ppt
高中写作----投诉信
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
2023届高三英语二轮复习：【应用文】投诉信课件
was impossible because the hotel was full.
Taking all things above into consideration, I request that your company 9._(_s_h_o_u_l_d_)_in__v_es_t_ig_a_t_e(invetigate) the matter seriously, and I would like to
3.具体要求 （解决方案
或希望）
Dear ________, / To whom it may conerned,
模板
I am __________(自我介绍). I feel bad to trouble you but I am afraid
that I have to express my dissatisfaction about _________ (抱怨的事情).
Dear Sir/ Madam,
语篇填空
I am writing to complain 1.about your hotel. I had a terrible stay in the
Room 5012 of your hotel from the 24th to the 26th of May, 2. when I came
happened in your shop and your assistant didn’t seriously think
of the interests of customers.
I do hope that you can look into this matter and give me a reasonable explanation by either giving me a full refund or sending me a new TV set. Thank you for your consideration and I am expecting an early reply.
高三英语一轮复习应用文投诉信写作课件
satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
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Worse still, there was a ten-day delay in delivering my
shoes, which should have been received on April 10. For
the above reasons, I demand either a new pair of black
I would like to have this matter settled with satisfaction.
Looking forward to your reply.
Yours sincerely,
投诉信 :
如何在形式上胜人一筹
I Beginning开头句：
1. I’m one of your customers. I’m writing to complain
problem immediately. Looking forward to your reply.
Yours sincerely,
Dear Sir,
Passage 2
I’m one of your customers. I am writing to express my
dissatisfaction about the service of the clerk called Jack of
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
I did make reservations for a table but he forgot about it,
causing us to wait for half of hour. Besides, I was not told
a pair of shoes of size nine
5 寄回 _se_n__d_/_p_o_s_t_._.._back 6 付邮资_p__a_y_f_o_r__the postage
7 给某人退款/某人获得退款
__g_iv_e__s_b_. _a_r_e_f_u_n_d__/g_e_t_o_n__e_’s_r_e_fund
about …
2.I’m one of your customers. I am writing to express my
dissatisfaction /disappointment/concern on/about…
3. I’m writing to make a complaint about …
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
投诉信 A letter of complaint
Learning goals: I Students can master and apply some useful and relevant expressions about complaint in a letter of complaint.
II Body正文: ...
III Ending 结尾句:
that the prices of some of the dishes had increased until I
finished my meal. What’s worse, he answered my
questions without patience when I ordered the meal aake over my bill because of his
carelessness. I demanded that he should realize his
mistakes and get punishment to become more professional.
II Students can improve the accuracy（准确性）, coherence （连贯性）and appropriateness（得 体性） in their writing ,especially about how to state their dissatisfaction and solutions in a letter of complaint.
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
will your company pay for the postage?
I would appreciate it very much if you could solve the
8 (申购情况和实际情况的对比)我订购的是……,
但我收到的是……
____W__h_a_t_I_o_r_d__e_re_d__w__a_s_.._. _b_u_t I received...
To whom it may concern，
Passage 1
I’m one of your customers. I’m writing to complain
about a pair of sneakers I recently purchased from your
website.
What I ordered was a pair of black size-nine shoes
but I received a pair of white, size-8.5 shoes instead.