No.2-03 Chapter 2 国际商务沟通环境 商务英语 教学课件

Table manners in China
Seating: wait to be seated. Generally the seat in the middle of the table facing the door is reserved for the host, and the most senior guest of honor sits directly to the left. Everyone else is seated in descending order of status.
Business card exchange
What is included in a business card?
Business card exchange
Culture U.S.
Japan
Southeast Asia, Africa and the Middle East
China
Presentation of business card
Etiquette
Introduction Business card exchange Position and status Dining practice and table manners Tipping Gift-giving
Remember
1. Determine the order of precedence.
Position and status
Culture
Factors identifying status
U.S.
Money, style, taste, awareness, educational opportunities, and occupation or profession (class distinction are subtle)
Rule #1: always introduce people of lesser rank to people of greater rank.
Rule #2 is to say the name of the most important person first.
Rule #3 Mr./Mrs. **, I would like to introduce so and so to you.
Introduction
Introduction include Mr., Ms., Mrs. and the full name. first names are used if appropriate.
Titles are important. Do your best to address people by their full, correct title.
Present and receive cards with both hands to show respect to others.
Business card exchange
Here are a few simple rules to keep in mind: Your business cards should be clean and
Remember
3. Choose appropriate introductions, for example: Formal - "Rev. Jones, may I present...Mr. Smith", Business or social - "Ms. Green, may I introduce...Mr. White"; or "Mr. Client, I would like to introduce...Mr. Co-Worker"; Casual - "Susan Smith,this is...Bob Jones", may appear unsophisticated, especially in a business setting.
your card or a third party has introduced you
Role-play
Make a three-party introduction with card exchange and verbal introductions.
Position and status
Biblioteka Baidu
fellow associates, regardless of rank.
2. Say the most distinguished person's first and last name or title and last name, first, while looking at him or her. Use appropriate names and titles.
Dining practice and table manners
Table manners refers to the etiquette used while eating, which may also include the appropriate use of utensils. Different cultures observe different rules for table manners.
Do not always exchange them unless there is a reason to contact the person later. Glance at the business card and promptly put it in the pocket. Always exchange them. Examine the business card carefully and make some comments while accepting it. During meeting place them on the conference table to properly address others. Use both hands when presenting their own business cards and position the cards so that the person can read it. Avoid presenting the card with left hand as the left hand is reserved for taking care of bodily functions.
In introductions use the person’s last name plus the word “san”.
Use formal titles. The surname comes first and the given name last.
Introduction
Listen to a conversation and take down the rules of introduction.
3.
Senior executives have precedence over Junior
executives. If there are two of the same rank, defer
to the one with seniority.
4.
Clients and customers have precedence over
Culture Factors identifying status
India
Heritage (a very rigid class system exists)
Arabian Age and rank countries
China
Age, hierarchy and rank. Status is also shown by who goes first when entering a room or elevator. Those of lower rank wait for those of higher rank to precede them. And they usually sit in rank order from highest to lowest at meetings.
2.
In both formal and informal social settings,
women have precedence over men; older people over
younger (as long as they are the same gender);
smaller groups usually over larger groups.
Dining practice and table manners
Can you tell the dining practice and manners in China?
Table manners in China
Tableware: chopsticks; three glasses on the table—one for toast, a short glass for liquor and a wine glass.
Social status is the honor or prestige attached to one's position in society (one's social position).
What are thought of as the main determinants of social status?
Meals: Business breakfast is not part of Chinese business culture. As many as 2030 courses can be served during a meal. The best policy is to lightly sample each dish. Tea drinking before a meeting or during meals is one important part of business entertaining. The meal has reached a definite conclusion when the fruit is served.
Germany, Italy Education
and Mexico
Britain
Heritage and profession (special protocol exists for addressing royalty, peers, clergy and others)
Position and status
Background of International Business Communication
Chapter 2: 国际商务沟通环境
Contents
▪ Objective
▪ Culture System
▪ Exercise
Culture context Social customs
Etiquettes
up-to-date Do not force your card on those who have
not asked for it Treat cards with respect when receiving
them Wait until someone of higher rank asks for
4. Always stand for introductions and make eye contact.
5. Always introduce people by their preferential name.
Introduction
Culture U.S. Germany Japan China