跨文化商务英语

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2. Kinesics
2.1 Facial Expressions At one time or another, most of us have been intrigued by how the looks on other people’s faces have influenced our reactions to them. 2.2 Gestures Actually, different gestures express different messages and some gestures seem to be known by all.
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1.3 Functions of Nonverbal communication
1. Accenting Nonverbal behavior can punctuate the verbal message. The accompanying nonverbal behavior can add force to the verbal message.
The sending and receipt of nonverbal messages take place on a subliminal level. Easy to misinterpret a message.
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1.2 Significance of nonverbal communication
1. NCaccounts for much of the meaning we derive from conversations.
2. NC is significant because it spontaneously reflects the subconscious. 3. Even if we are silent, the nonverbal dimension of our C is always present
Language can be used to perform many tasks.
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1.3 Functions of Nonverbal communication
4. Regulating It means that nonverbal behavior can control the pace or flow of communication. Our nonverbal behavior helps us control the situation.
2.3 Posture It refers to our body positions as a whole. Some people pay little attention to their postures.
1.4 Eye Contact A simple eye gesture might be interpreted a diversity of meaning across cultures.
Language can be used to perform many tasks.
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1.3 Functions of Nonverbal communication
5. Repeating Nonverbal behavior can be used alone to send the same meaning as the verbal message.
1.3 Functions of nonverbal communication
Accenting; complementing, contradicting, regulating, repeating, and substituting.
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1.1 Defining nonverbal communication
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The seven emotions universally expression on the face: Sadness Anger Surprise Fear Enjoyment Disgust Contempt
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The Chinese point to the tip of their nose, and ask ―Me‖? But the westerners point to their chest. Me?
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Kinesics is an important part of non-verbal communication behavior. The movement of the body or parts therefore, conveys many specific meanings, and many interpretations are culture bound.
Language can be used to perform many tasks.
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1.3 Functions of Nonverbal communication
6. Substituting It means a nonverbal cue can replace a verbal message. In such a case, nonverbal communication is more effective.
Intercultural Communication in Buห้องสมุดไป่ตู้iness
Chapter 3
Communication between cultures: nonverbal communication
Contents
1. Nonverbal Communication 2. Kinesics
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1.Verbal communication
1.1 Defining nonverbal communication
The process by which nonverbal behaviors are used, either singly or in combination with verbal behaviors.
Language can be used to perform many tasks.
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1.3 Functions of Nonverbal communication
3. Contradicting Nonverbal behavior can convey a meaning opposite to that of the verbal message. Our nonverbal behavior could tell that we did not tell the truth.
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Kinesic communication is probably one of the most talked about, and most obvious non-verbal communication form.
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Unfortunately, it is also one of the most confusing areas of nonverbal communication behavior as the various meanings communicated through body movements seem endless across cultures.
Company L/O/G/O
3. Use of time
4.Space and distance
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1. Nonverbal Communication
1.1 Defining nonverbal communication 1.2 Importance of nonverbal communication 1.3 Functions of nonverbal communication
Language can be used to perform many tasks.
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2. Kinesics
Kinesics is the nonverbal behavior related to movement, either of any part of the body, or the body as a whole. In short all communicative body movements are generally classified as kinesics.
1.2 Importance of nonverbal communication
Accounts for much of the meaning conversations; reflects the subconscious spontaneously; the nonverbal dimension of communication is always present.
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Often, body movements that are clearly understandable in one culture make no sense in another.
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Yet often enough, frequently used kinesic movements in one culture may be highly offensive in another culture.
Be quiet, please!
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With one hand under one’s chin, the hand on the table and eyes looking steadily ahead, he is lost in thought for something special. Both the westerners and Chinese share such a facial expressions.
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The index finger pressed against the lips is a silent suggestion to stop talking, for someone may overhear us. Most often used by people to warn the others who are speaking loudly in class or at theater. Sometimes it means a sign to tell others that a special man is coming or entering.
Language can be used to perform many tasks.
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1.3 Functions of Nonverbal communication
2. Complementing Nonverbal behavior can support, but could not replace the verbal message. With the help of nonverbal communication, our verbal communication works better.
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2.1 Facial expressions
At one time or another, most of us have been intrigued by how the looks on other people’s faces have influenced our reactions to them.
The interaction carried out by our bodies, gestures, and tones of voice, everything except the actual words we apply in communication.
Two Categories: Body behaviors by the speakers and uses of spatial or temporal setting by speakers.