商务礼仪 英文版讲课稿

Business card etiquette
The etiquette of exchanging business card:
1. Handing business card
Observing the will and seizing the
moment. Paying attention to the order.
Making Introductions
What are the rules for making introductions?
• A man is always introduced to a woman.
• A young person is always introduced to an older person.
The principles for shaking hands:
• Man and woman, woman offers hand first. • Young person and older person, older
person initiates a handshake. • Superior and subordinate, superior offers
Business Etiquette
Contents
1、Reception etiquette 2、Table manners
Making Introductions Shaking hands Exchanging business card Taking the elevator Riding
Being polite and standardizing the
posture.
Business card etiquette
The etiquette of exchanging business card:
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
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1
65
4
98
7
12 11
10
16 15 14 13
Table manners
Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
SeaTtainbglien manners
• A less important person is always introduced to a more important person.
• A single person is always introduced to a married person.
Handshake etiquette
• If round tables are used, the seat facing the entrance is the seat of honor. The seats on the left hand side of the seat of honor are second, fourth, sixth, etc in importance, while those on the right are third, fifth, seventh and so on in importance, until they join together.
Handshake etiquette
Don’t:
Stretch left hand
Handshake with another hand in the pocket
Handshake etiquette
Don’t:
Handshake with water or sweat
Handshake with Excessive force
Exit first enter behind.
Riding etiquette
Host
1
3 42
Driver
4
2 31
Riding etiquette
Host
1
6
5
3 42
Driver
6
5
4
2 31
Riding etiquette
Driver 1
3
2
Riding etiquette
Driver
hand first. • Teacher and student, teacher offers hand
first.
Handshake etiquette
Please remember:
1.Stretch right hand. 2.Stand at attention legs, upper body slightly forward. 3.Eye contact, face to have expression, showing a sincere smile. 4.Keeping about 3 seconds is appropriate for handshake.
Businesette
The etiquette of taking the elevator:
Hold the elevator, guest first.
If guests are more than one, we should enter the elevator, one hand holds "open“.
•ChTihneaseat of honor, reserved for the master
of the banquet or the guest with highest status, is the one in the center facing east or facing the entrance. Those of higher position sit closer to the master of the banquet. The guests of lowest position sit furthest from the seat of honor. When a family holds a banquet, the seat of honor is for the guest with the highest status and the head of the house takes the least prominent seat.