汽车商务英语(商务篇1)课件分析

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循序渐进
辽宁理工职业学院
诲人不倦
引领悟性
Automobile Business English
3. As a salesman，do you know what you shouldn’t do when you receive a customer? （）Smoke. （）Walk around with a cup of coffee. （）Stand against a car. （）Stare at him up and down.
自强不息
循序渐进
辽宁理工职业学院
诲人不倦
引领悟性
Automobile Business English
Part Three ：Situations Situation A： I also enjoy fishing Mr. Gray comes to a 4S store. Mr. Lu, a salesman, receives him.
辽宁理工职业学院
诲人不倦
引领悟性
Automobile Business English
Part Four ： Practice
Put the following sentences into English.
1. 欢迎光临本店。（Welcome to... ） 2. 明天很可能会出太阳.（Tomorrow will be... ） 3. 您想买什么车？（What type of car…?） 4. 你想要这辆运动型多功能车吗？（Do you… in mind） 5. 接待您这样的顾客真是我的幸运。（It’s lucky for me to do...） 6. 我很喜欢跑步。（I enjoy doing…
( )
( )
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辽宁理工职业学院
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Automobile Business English
Situation B: Where do you Work?
Mr. Black, a worker, comes to a 4S store and Mr. Lu receives him. L: Good afternoon, sir. Welcome to our 4S store. B: Good afternoon. L: I’m Lu Zhi, the salesman. I hope you’ll enjoy my service. May I know your name?
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辽宁理工职业学院
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Automobile Business English
Part Two：New Words and Useful Expressions
I. New words
showroom ；receive realistic prefer remote [rɪ'məʊt] control probably suit bet
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Automobile Business English
6. May I know your name？
7. Is this your first time to visit our showroom? 8. Be sure to call me if you need help. 9. Can I show you around? 10.I’m just looking around.
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Automobile Business English
As a salesman，you should：
1. Be polite. 2. Greet your customers. 3. Keep a smiling face. 4. Speak clearly.
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Make your choice according to situation B.
Questions 1. Where does Mr. Black ( ) work? 2. What work does Mr. ( ) Black do? 3. What is Mr. Black? ( )
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Automobile Business English
L： What type of car do you have in mind? G： I prefer a SUV. I’ve been to several stores already. L： Well, it’s lucky for you to come to our store. Look, doesn’t that SUV suit you? It has a remote control G： Really? I must have a close look. L： I bet you’ll definitely like it.
B: My name is Jim Black.
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Automobile Business English
L: Nice to meet you, Mr. Black. You must be a teacher, am I right? B: No，I’m not. In fact，I am a worker and I work in an iron and steel company. L: A worker! You’re kidding! You don’t look like a worker at all. B: But actually I am a worker.
自强不息 循序渐进
辽宁理工职业学院
诲人不倦
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Automobile Business English
Make your choice according to situation A.
Questions
( )
1. What is Lu Zhi?
2. How does Lu Zhi greet Mr. Gray? 3. How does Lu Zhi begin his talk? 4. What car does Mr. Gray prefer? 5. Is the weather important? Why?
辽宁理工职业学院
诲人不倦
引领悟性
Automobile Business English
Lesson 8：Customer Reception Learning Objectives
• Grasp the new words and useful expressions. • Learn how to greet customers and begin talks. • Learn how to meet customers’special needs.
4. Does Mr. Lu want to Visit ( ) Mr. Black? 5. How does Mr. Lu begin ( ) his talk?
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Answers A. A worker. B. Yes.
C. He asks Mr. Black if he is a teacher. D. Making steel. E. In an iron and steel company.
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Automobile Business English
L： Well, Mr. Gray. It’s going to be cloudy, isn’t it? I am thinking about having a weekend trip with my family, but it doesn’t seem realistic for it is probably going to rain at that time. So do you love a weekend trip, too? G： Yes, I do. I also enjoy fishing, and a car will help me a lot.
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Automobile Business English
2. As a salesman，what will you do when you receive a customer?
• • • • • （）Welcome him. （）Greet him and his friends. （）Hand a cup of tea or coffee. （）Observe what he or she cares about. （）Judge him from his appearance.
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Automobile Business English
• Learn how to receive customers.
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Automobile Business English Part One：Warming-up
Make your choice 1. As a customer, when you walk into a 4S store, you hope： （）The salesman will greet you. （）You will be served politely. （）The salesman won’t disturb your visit. （）The salesman will have detailed instructions of the car you are interested in
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Answers A. Good morning. Welcome to our motor shop. B. SUV
( )
( )
C. Yes, because it’s a common topic to start a talk.
D. He talks about the weather. E. He is a salesman of a 4S store.
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Automobile Business English
L: Could you tell me what you do every day? B: Making steel. L: It’s interesting! I’ve never seen how steel comes out. I’d like to visit your workshop some day if it’s convenient for you. Do you welcome me? B: Yes. Anytime. L: Thank you.
• L： Good morning. Welcome to our 4S store. • G： Morning. • L： I am Lu Zhi , the salesman of this store. May I know your name? • G： I’m Geoffory Gray. n. 杰弗里（男子名）格雷
definitely serve
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辽宁理工职业学院
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Automobile Business English
II. Useful expressions
• • • • • 1. Welcome to our motor shop. 2. What can I do for you? 3. Please come in. 4. Would you like a cup of tea? 5. Do you sell the red cars?