世纪商务英语听说教程专业篇I(第五版) (12)

What does the buyer intend the supplier to do at first?
He first wanted a _re_p_l_a_c_e_m_e_n_t_ of the damaged one.
Are the blue vases available at the moment?
Part Ⅱ
Active Listening
Part Ⅲ
Fun Break
Part Ⅳ
Listening and Speaking
Part Ⅴ
Situation Performance
Warming Up
Task One
Brainstorm with a partner about what could go wrong in the business world. Then match the words in the left to the definitions in the right.
2. To deal with problems effectively and efficiently 3. To make complaints about products or services
Unit 12 Everything Can Go Wrong!
Contents
Part Ⅰ
Warming Up
address.
suggestion? _O_p_e_n_-_m_i_n_d_e_d_.
Active Listening
Section B
Task One
A buyer and a supplier are talking on the phone about the delivery. Listen to their conversation and complete the blanks by filling in proper words.
专业篇 I（第五版）
大连理工大学出版社
总主编 刘杰英 主 编 姜荷梅 陈振云 彭春萍 审 校 Chuck Thode
Unit 12 Everything Can Go Wrong!
Learning Objectives
1. To understand the main idea and select the specific information of describing problems
No, they are _o_u_t_o_f_s_to_c_k__.
How is the problem resolved The supplier will _s_e_n_d_a__p_u_r_p_le__va_s_e__o_f _th_e__s_a_m_e__d_e_s_ig_n__
Problems
Solutions
The journey The food was bad.
Mike asked for a(n) r_e_f_u_n_d_.
The printer has broken down again. Susan called a _te_c_h_n_i_c_ia_n_.Βιβλιοθήκη The daily work
Questions
Answers
How was vases?
the delivery of the
The supplier sent them rather p__ro_m__p_t_ly_.
What does the buyer complain for?
O__n_e_o_f_t_h_e__va_s_e_s_w__a_s_b_r_o_k_e_n_ when they were unpacked.
C 1. in conformity to D 2. carton A 3. punctual E 4. cargo B 5. distribution
A. 集装箱 B. (车、船、飞机等运输的)货物 C. 分配；分发；销售 D. 船；容器 E. 硬纸盒，纸板箱
Active Listening
A Lot of Problems
Susan ordered ___A_4___ paper but The supplier will send the right
received _A_3_p_a_p_e_r__.
goods _p_ro_b_a_b_l_y_t_h_is__a_ft_e_r_n_o_o_n_.
The goods
The goods were sent to the wrong Susan has no idea. What is your
( F ) 1. Susan has just come back from a journey. ( T ) 2. Mike really enjoyed the trip despite some bad things. ( T ) 3. The printer has broken down for the third time this month. ( T ) 4. Susan ordered 5 boxes of A4 paper but received 5 boxes of A3 paper. ( T ) 5. The goods were sent to the wrong address.
Active Listening
Section A
Task Two
Listen to the conversation again and decide whether the following statements are true (T) or false (F). Correct the statement if it is false.
Active Listening
Section A
Task One
Listen to the conversation between Susan and Mike and decide whether the following statements are true (T) or false (F).Correct the statement if it is false.