《点餐英语口语》课件

03
Farewell language: When ending a call or communication, polite farewell words such as "goodbye", "good luck", etc. should be used to maintain a professional image and leave a good impression on customers.
04
Common vocabulary and expressions in restaurants
Restaurant facilities and services
Menu
A list of food and drinks offered by the restaurant, including accessories, main courses, and dessers
restaurants • Common problems and counter
measures in ordering meals
01
Basic language for ordering meals
Start ordering
Summary: Master the basic sentence patterns for starting a meal
Recommendations
Positive feedback from a customer about a specific dish, service, or restaurant
Special cases and holiday ordering language
Valentine's Day
Macaroni: A short, tuberous noise that is often used in casseroles or as a component of Macaroni and cheese dishes
Noodles: A general term for various types of thin, long noises made from flow and water They can be preserved in soups or as a main dish with sauce
04
Record communication content: In order to facilitate follow-up and summary, important content of communication with customers should be recorded, including customer needs, issues, etc., for internal sharing and discussion within the team.
Thank you and Goodbye
01
Express gratitude: At the end of the communication with the customer, express gratitude to the customer for their purchase and support, and improve customer satisfaction.
Language and phrases related to the holiday honing fathers
Bagels: A ring shaped bread with a chewy texture
and slightly sweet flavor
Dishes
Pasta
Spaghetti: A long, thin noise made from flow and water It is stylishly preserved with tomato sauce or meat sauce
Detailed description
Summary: Understand the basic information of dishes
01
02
03
"What is the main ingredient of this dish?"
"How is this dish cooked?"
04
05
Waiter/Waitress
The employee responsible for taking orders, serving food and drinks, and providing service to customers
Bill
The total amount of money owned by the customer, including the cost of food, drinks, and any additional services
Security guarantee: During the checkout process, it is necessary to ensure the security of customer information, such as using encryption technology to protect customer information and avoid information leakage and theft.
01 03
Detailed description
02
"I have a binary restriction, is it possible to adapt the menu?"
02
Common dish names and expgory
01
Desserts and covers
01
Cakes and pieces
02
Chocolate cake: A rich, chocolate cake that is often preserved with chocolate frosting or ganache
03
Apple piece: A classic American dessert made with a filling of cooked apples and a top rust It is often served warm with a scope of vanilla ice cream
"Could you tell me what the specialties are today?"
"Do you have a menu in English?"
Detailed description "I'd like to order, please."
Inquiry about diss
04
Cheesecake: A cream, rich cake made with soft cheese and a Graham cracker rust It can be served plain or with fruit toppings
03
Checkout and Thank You
02
03
04
Bread and rolls
White bread: A soft, fluffy bread that is the base for
many sandwiches
Brown bread: A heart, whole grain bread that is rich in fiber and nutrients
and food received
Complaints
Any issues or problems accounted for by the customer during their dining experience
Suggestions
Ideas or opinions provided by the customer to improve the service or menu offers
PPT courseware for ordering English speaking
目录 CONTENTS
• Basic language for ordering meals • Common dish names and expressions • Checkout and Thank You • Common vocabulary and expressions in
Expressions and language specific to the romantic holiday in February
Mother's Day
Language and phrases related to the holiday honing mothers
Father's Day
Checkout
Clear steps: During the checkout process, the process for each step should be clearly listed, including selecting payment methods, filling in delivery information, verifying order information, etc., so that customers can smoothly complete their purchases.
"Is there any vegetation option?"
Inquiry about special requirements
Summary: Meeting individual special needs
04
"Can you recommend a dish that is not too spicy?"
Order confirmation: After the customer completes the payment, the order confirmation information should be sent to the customer through email or SMS, including order number, product information, delivery information, etc.
Various payment methods: In order to meet the needs of different customers, a variety of payment methods should be provided for customers to choose, such as Alipay, WeChat payment, credit card, etc.
Tip
A gravity left by the customer to show admission for good service, typically as a percentage of the total bill
Evaluation and feedback
Satisfaction
The level of customer satisfaction with the service
02
Provide after-sales service: You can introduce relevant after-sales service policies to customers, such as return and exchange policies, customer service contact information, etc., so that customers can receive timely help and support when needed.