Unit-7-Improving-Intercultural-communication-Competence
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11
Sensitivity
Communication competence requires that the participants to an interaction be sensitive to one another and to the cultures represented in an interaction.
Sensitivity, involves being flexible, patient, empathic, curious about other cultures, open to diversity, and comfortable with others.
12
Character
The idea behind including character is simple: if you are not perceived by your communication partner as a person of good character, your chances for success will be diminished.
You should not find it surprising that dealing with a new culture can produce mental stress and subsequent coping difficulties.
16
Stereotyping
It is a means of organizing our images into fixed and simple categories that we use to represent an entire collection of people. The reason for the pervasive nature of stereotypes is that human beings have a psychological need to categorize and classify.
7
I.Intercultural Communication Competence
(1) motivation to communicate, (2) cultural knowledge, (3) communication skills, (4) sensitivity, (5) character.
women
homemakers
20
Stereotyping
Where do we acquire
stereotypes?
21
Stereotyping
1. People learn stereotypes from their parents, relatives, and friends. 2. Stereotypes develop through limited personal contact. 3.Many stereotypes are provided by the mass media.
13
II.Potential problems in intercultural communication
Four types of problems
14
II.Potential problems in intercultural communication Stereotyping Ethnocentrism Culture shock
1. Definition It means being able to communicate efficiently and effectively with people from other countries, to achieve mutual understanding and to gain better cooperation.
successful, you must be motivated to
go beyond personal boundaries and
attempt to learn about the
experiences of people who are not
part of your daily life.
17
Stereotyping
Stereotypes hamper
intercultural communication for a number of
reasons
18
Stereotyping
1. Stereotypes fail to specify individual characteristics. They assume that all members of a group have exactly the same traits.
Communication which speakers of the target culture follow, how they treat time and space, and why they think and behave the way they do.
5
I.Intercultural Communication Competence
Perhaps the single most important trait associated with people of character is their trustworthiness. Traits often associated with the trustworthy person are honesty, respect, fairness, and the ability to make good choices,19 as well as honor, altruism, sincerity, and goodwill.
Unit 7
Improving Intercultural Competence
1
Learning objectives :
2
Importance
Social Customs
All of us live on the same planet, so we have to work together to ensure a better environment where peace and development bring us a better life.
8
I.Intercultural Communication Competence
Motivation means that you possess a
personal desire to improve your
communication
abilities.
For
intercultural communication to be
2. Stereotypes also keep us from being successful as communicators because they are over-simplified, over-generalized, and /or exaggerated. They are based on half-truths, distortions, and often untrue premises. They create inaccurate pictures of the people with whom we are interacting.
9
Knowledge
The knowledge component of
intercultural
communication
competence means that you are self-
aware and understand the rules,
norms, and expectations associated
• Stereotyping due to generalizing maybe inevitable among those who lack frequent contact with another culture.
24
Stereotyping
• All cultures have internal variations.
with the culture of the people with
whom you are interacting.
10
Skills
As a competent intercultural communicator you must be able to listen, observe, analyze, and interpret and apply these specific behaviors in a manner that enables you to achieve your goals.
4
I.Intercultural Communication Competence
. Successful intercultural communication demands
Cultural fluency as well as linguistic fluency.
We should be aware of and sensitive to the culturally determined patterns of verbal and nonverbal
15
II.Potential problems in intercultural communication
Thomas Jefferson once wrote, “Traveling makes a man wiser, but less happy.” This adage underscores how everyone likes the familiar.
3
Contents
I .Intercultural Communication Competence II.Potential problems in Intercultural Communication 1.Stereotyping 2.Ethnocentrism 3.Culture shock III.Efforts we should make
6
I.Intercultural Communication Competence 2. Components of Intercultural
Communication Competence There are five components of
competence that influence one’s ability to interact effectively and appropriately in another culture.
22
Stereotyping
Principles may help us avoid Stereotypes
23
Stereotyping
• Generalizations are inevitable in the study of cultures, but exceptions are also inevitable. Overgeneralizations are dangerous because they lead to stereotyping and prejudice.
19
Stereotyping
3. Stereotypes tend to impede intercultural communication in that they repeat and reinforce beliefs until they often become taken for “truth”.
Sensitivity
Communication competence requires that the participants to an interaction be sensitive to one another and to the cultures represented in an interaction.
Sensitivity, involves being flexible, patient, empathic, curious about other cultures, open to diversity, and comfortable with others.
12
Character
The idea behind including character is simple: if you are not perceived by your communication partner as a person of good character, your chances for success will be diminished.
You should not find it surprising that dealing with a new culture can produce mental stress and subsequent coping difficulties.
16
Stereotyping
It is a means of organizing our images into fixed and simple categories that we use to represent an entire collection of people. The reason for the pervasive nature of stereotypes is that human beings have a psychological need to categorize and classify.
7
I.Intercultural Communication Competence
(1) motivation to communicate, (2) cultural knowledge, (3) communication skills, (4) sensitivity, (5) character.
women
homemakers
20
Stereotyping
Where do we acquire
stereotypes?
21
Stereotyping
1. People learn stereotypes from their parents, relatives, and friends. 2. Stereotypes develop through limited personal contact. 3.Many stereotypes are provided by the mass media.
13
II.Potential problems in intercultural communication
Four types of problems
14
II.Potential problems in intercultural communication Stereotyping Ethnocentrism Culture shock
1. Definition It means being able to communicate efficiently and effectively with people from other countries, to achieve mutual understanding and to gain better cooperation.
successful, you must be motivated to
go beyond personal boundaries and
attempt to learn about the
experiences of people who are not
part of your daily life.
17
Stereotyping
Stereotypes hamper
intercultural communication for a number of
reasons
18
Stereotyping
1. Stereotypes fail to specify individual characteristics. They assume that all members of a group have exactly the same traits.
Communication which speakers of the target culture follow, how they treat time and space, and why they think and behave the way they do.
5
I.Intercultural Communication Competence
Perhaps the single most important trait associated with people of character is their trustworthiness. Traits often associated with the trustworthy person are honesty, respect, fairness, and the ability to make good choices,19 as well as honor, altruism, sincerity, and goodwill.
Unit 7
Improving Intercultural Competence
1
Learning objectives :
2
Importance
Social Customs
All of us live on the same planet, so we have to work together to ensure a better environment where peace and development bring us a better life.
8
I.Intercultural Communication Competence
Motivation means that you possess a
personal desire to improve your
communication
abilities.
For
intercultural communication to be
2. Stereotypes also keep us from being successful as communicators because they are over-simplified, over-generalized, and /or exaggerated. They are based on half-truths, distortions, and often untrue premises. They create inaccurate pictures of the people with whom we are interacting.
9
Knowledge
The knowledge component of
intercultural
communication
competence means that you are self-
aware and understand the rules,
norms, and expectations associated
• Stereotyping due to generalizing maybe inevitable among those who lack frequent contact with another culture.
24
Stereotyping
• All cultures have internal variations.
with the culture of the people with
whom you are interacting.
10
Skills
As a competent intercultural communicator you must be able to listen, observe, analyze, and interpret and apply these specific behaviors in a manner that enables you to achieve your goals.
4
I.Intercultural Communication Competence
. Successful intercultural communication demands
Cultural fluency as well as linguistic fluency.
We should be aware of and sensitive to the culturally determined patterns of verbal and nonverbal
15
II.Potential problems in intercultural communication
Thomas Jefferson once wrote, “Traveling makes a man wiser, but less happy.” This adage underscores how everyone likes the familiar.
3
Contents
I .Intercultural Communication Competence II.Potential problems in Intercultural Communication 1.Stereotyping 2.Ethnocentrism 3.Culture shock III.Efforts we should make
6
I.Intercultural Communication Competence 2. Components of Intercultural
Communication Competence There are five components of
competence that influence one’s ability to interact effectively and appropriately in another culture.
22
Stereotyping
Principles may help us avoid Stereotypes
23
Stereotyping
• Generalizations are inevitable in the study of cultures, but exceptions are also inevitable. Overgeneralizations are dangerous because they lead to stereotyping and prejudice.
19
Stereotyping
3. Stereotypes tend to impede intercultural communication in that they repeat and reinforce beliefs until they often become taken for “truth”.