2021版高考英语北师大版限时规范练21(必修4 Unit 11A)

限时规范练21(必修4Unit 11A)核心素养关键词:培养学生人与社会、关注英语语言幽默的素养能力意识一、阅读理解AForget calling the front desk.If you’re a guest at an Affinia hotel,the staff will try to find out what you need just by looking at you.The Affinia Hotel Collection is improving service in its five hotels in New York City and one each in Chicago and Washington,D.C.Everyone from housekeeping to management will communicate with guests based on body language.A body language expert trained employees on what cues (信号) to look for.A guest who makes eye contact while walking down the hall,for example,may be open to conversation.A businessman frequently touching an ear is probably nervous and may be interested in a therapeutic pillow (理疗枕头).“So many companies,when they talk about service,they program it to how many rings till you answer the phone,” says John Moser,marketing officer for Affinia.“That doesn’t sound very reasonable.Let’s give employees some tools they can use to find out what’s the right way to talk with somebody at a particular time.”Patti Wood,a body language expert who carried out the Affinia training,says she has never seen such training given to all hotel employees.“All of the training is to make sure every single guest is treated as special,” she says.Staff questions about a guest’s day won’t disappear,Moser says.But,he says,small talk isn’t always enough to get a reading of a guest’s needs.“You can’t always tell from the first sentence whether someone is happy or unhappy,” he says.“Measuring some of the things they’re showing,with the way they’re talking to you,can help our employees provide a service that’s more personal for them.”【篇章导读】本文是说明文。

为了提供更好的服务,Affinia连锁酒店培训员工识别客人的肢体语言。

11.What are Affinia hotels doing?A.Understanding their employees better.B.Setting up new hotels in different cities.C.Improving their employees’ body language.D.Training employees to understand guests’ needs better.“Everyone from housekeeping to management will communicate with guests based on body language.”及第三段开头的“A body language expert trained employees on what cues to look for.”可知,Affinia连锁酒店培训其员工识别客人的肢体语言,以便更好地与其交流。

2.What should a hotel employee do if a guest looks into his or her eye?A.Offer a pillow.B.Make small talk.C.Avoid speaking to the guest.D.Be open to the guest’s suggestions.“A guest who makes eye contact while walking down the hall,for example,may be open to conversation.”可知,如果一名客人与酒店服务人员进行眼神接触,说明该客人有交流的意愿。

3.What does the underlined word “it” in Paragraph 4 refer to?A.The hotel.B.The phone.C.The service.D.The company.2:有些公司根据电话铃响几次之后员工才接起电话来设定服务的水准。

it指代的是服务。

BHalloween has always been my favorite holiday.As a child,I looked forward all year to dressing up and going trick-or-treating.I still love putting on costumes and cutting pumpkins.However,with childhood obesity on the rise,many parents nowadays want to limit added sugars in their children’s diets.I spoke to dozens of parents about how they deal with Halloween candy.Some parents avoid taking their kids trick-or-treating and take them swimming or doing other sports instead.Their kids haven’t complained.And then there are parents who take their kids trick-or-treating and maybe let them have a couple of pieces of candy that evening.Once the kids are in bed,the parents change the candy for a toy.A Pennsylvania State University study shows,however,that girls who have treats on a regular basis eat less of these foods when they are offered them and are likely to have a better body shape.Another study from the Netherlands compared the eating behaviors of children who were told they couldn’t have sweets or were allowed to eat what they wanted.The restricted (受限制的) groups wanted more of the foods they weren’t allowed to have and ate more on the whole.As a food expert,I tell parents to see Halloween as a learning opportunity.Sweets and other treats are part of life,and keeping kids from less healthy foods doesn’t teach them how to manage them and control their eating as adults.It’s fine for kids to have a few pieces of candy a day,for example,as dessert after a meal.One way to do this is to have a piece of candy with lunch.This encourages mindful eating rather than distracted (注意力分散的) eating in front of the TV.Eating small amounts of treats should help kids learn to enjoy them more so they’re satisfied.【篇章导读】本文是议论文。

随着儿童肥胖症案例的不断增多,还应该让孩子们尽情吃万圣节糖果吗?4.How did the author experience Halloween differently from today’s kids?A.She missed some activities because of obesity.34B.She was forced to do some sports.C.She enjoyed herself heartily.D.She preferred toys to candy.“Halloween has always been my favorite...love putting on costumes and cutting pumpkins .”可知,不同于今天的孩子们,儿时的作者可以尽情享受万圣节带来的欢愉。