1215_IBMs_own_On_Demand_Workplace

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Collaboration
Notes 450K Notes ID
TeamRooms 100K databases
eMeetings 175K Year 950K Instant Msg 3M+ Per Day • 1000 meetings a day, 5000 participants (11% external) • Yearly statistics: 175,000+ meetings, 950,000+ participants (2004)
– Employee Portal – Manager Portal
• By Geography
– Global Workplace On Demand – ANZ Intranet Home
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World Jam created a new collaborative medium to capture best practices
Engaging the workforce in shaping values 72 hours 22,007 participants 8,973 ideas More than 1 million page views
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Cost Savings
Business Innovation
Operational Effectiveness
Aligning IT Investments
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IBM’s Transformation
Reduce Costly Channels HR Apps Help Desk
• Desk Side = $80 • Agent Call = $15 • Self / Web = $3
Customers
Collaborative commerce Transactions e-meetings
Employee to External
Employee
Employee to Employee Employee to Company
Collaboration Instant messaging Expert location e-meetings/ webcasting
Shopping
Ro le 1 Ro le 2 Ro le 3
Finances Leisure Entertainment
Role-related Applications Measures Financials Customer information
Employee to Life
Employee to Work
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Innovation that Matters To CEOs
Top Innovation Priorities:
• Extend the ability to collaborate inside & outside • Innovate, distinct, differentiated business models & processes • Leverage information for business optimization
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IBM’s history circa 1992
“The IBM era is over ... what was once one of the world's more vaunted high-tech companies has been reduced to the role of a follower, frequently responding slowly and ineffectively to the major technological forces reshaping the industry.”
Business Transformation Lower Transactional Costs
• 164 – 16 Apps • HR 1:52- 1:120 1:52• Data Centers
Self Service
• Travel • Expenses • Procurement
Reduce Head Expenses • Staff - 82% Count & • Cost = $15 -$2 Redeploy • Receipts - 70%
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World Jam created a new collaborative medium to capture best practices
Accelerating the merger of PwC Consulting and IBM Business Innovation Services 96 hours 8,560 participants 2,960 ideas
IBM’s own On Demand Workplace
Making People More Productive
John Mullins Sales Leader NZ/Aust, IBM Portal and Workplace
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IBM demographics
Total number of employees worldwide # of countries in which IBM has employees % of employees who are mobile users Total number of IBM sites (unique street addresses) # of countries in which we do business Number of major IBM Data Centers 329,000 64 40% 2,041 170 7
• Provides “one place” with personalized access to IBM resources Integrates content, learning, expertise, collaboration and business applications Enables increased productivity through role-based delivery of resources Eliminates development & deployment costs through reuse
• Asset Management
– Procurement requests: BOND
• Personal Details
– HR – Lea Workplaces
• By Job Role
– E.g. Sales Workplace
• By Position
•
IM Costs = $5 per user per year
•
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World Jam created a new collaborative medium to capture best practices
72 hours 52,595 participants 6,000+ ideas 98,000+ World Jam homepage visits 268,000+ views of posted ideas
The New York Times December 16, 1992
Gerstner realized that the value IBM offered to customers was its ability to provide end-to-end solutions to their business problems. So we set a strategy to create a unified, integrated company.
eLearning
• $248 M savings Lower T&E • On Line trng Costs
Lower Transactional Costs and Cost Avoidance
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• 88% on Line • Mail paycheck • 4M Savings
HR on Line
Collaboration
• 11K Month em • 8 M Year travel • 5.5 M IMs
• Time – 53% • Costs – 48% • Regis – 17M • Teams – 85-5 85-
Web Arch
Unify IT Platform
The killer app: Blue Pages
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World Jam created a new collaborative medium to capture best practices
72 hours 140,000 people record 4.2 million page views 37,000 ideas More than 1 million page views 67 companies $100 million ideas budget 2006
87% OF CEOs believe fundamental change is required in the next two years to drive innovation.
- 2005 IBM Global CEO Survey
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Global Collaboration: w3 IBM On Demand Workplace
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On Demand Workplace (The Roles Model)