西餐英语口试

甘肃省中职技能大赛西餐服务项目英语口语试题
情景对话
1.Q:After the guest pays the bill, and you want to express your good wishes, what would you say?
A:Thank you for your having chosen our restaurant and have a good time staying in our hotel.
2.Q:If the guest wants to know the business hours for breakfast, what would you say?
A:The breakfast is served from 6:00 am to 10:00 am .
3.Q:If you learned that the guest would leave the hotel very early next morning. What suggestion would you give him?
A:I would suggest him to have his bills paid in the night in case there is hurry in the morning.
4.Q:What would you say to someone who walks into your restaurant for a meal?
A:Welcome to our restaurant. Do you have a reservation?
5.Q:When the guest orders the beefsteak, what do you have to pay attention to?
A:How would the guest like it done: well done or rare.
6.Q:If you find that the guest leaves the restaurant without paying his bill, what would you do?
A:I would go and politely tell him that he has forgotten to pay his bill.
7.Q:If the guest comes to the Western Restaurant for Chinese food, what would you do?
A:I would say sorry to him and tell him where to go to have Chinese food.
8. Q:If the restaurant is full when the guest comes, what would you say to the guest?
A:I would say “we are very sorry, but there is no seat available at the moment. Could you please just wait for a moment?”
9.Q:If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do?
A:I would go to him and politely tell him that this is a non-smoking area and ask him to smoke in the smoking area.
10.Q: While you are on duty. What would you say if the guest invites you to a drink?
A:I would tell him that I am working. So I’m not supposed to accep t the guest’s invitation. But I would thank him all the same. 11.Q：What will you do when the guest tells you that there’s something wrong with the bill?
A：I will check it with the guest carefully. If there is a mistake , I must make an apology to the guest，and then bring the bill to the cashier’s desk to correct it.
12.Q:What would you like to say when the guest orders a cup of coffee?
A：Would you like black coffee or white coffee? / Would you like your coffee with cream or milk?
13.Q:If the guest wants to reserve a table, what information do you have to know?
A:I have to know the time for guest get restaurant, the number of guests, the name of the guest, his telephone number and so on..
14.Q:If you are a hostess, what’s the first thing you have to find out when the guest comes?
A:I have to find out whether the guest has a reservation or not. 15.Q:What would you like to say if the guest wants a table that has been reserved?
A:I’m sorry, sir. That table has been reserved, but would you like to have the table over there?
16.Q:What would you like to say if the guest wants to know the business hours in your restaurant?
A:We’re open from 6:30 p.m. to 10:00 p.m..
17.Q:Before taking orders for the guest, what should you usually offer?
A:I should offer the menu and the wine list.
18. Q:How would you introduce your restaurant to the guest?
A:I would tell the guest the business hours, the specialty , the popular dishes and so on .
19. Q:What would you like to say when you want to take order for the guest?
A:May I take order for you now?
20.Q:What would you like to say when you want to recommend something to the guest?
A:May I recommend…? / How about…? / Why not try our…? Would you like to try?
21.Q:What do you need to do after the guest has finished his orders？
A:I need to repeat all his orders to confirm the orders with the guest.
22.Q:After you have finished confirming the orders, what would you like to say?
A:Please wait a minute, we’ll bring them immediately..
23.Q:What would you like to say to the guest when all the dishes have been served?
A:That is all for your order. Please enjoy your meal.
24.Q：If some guests complain that there is a guest smoking in the non-smoking restaurant, what should you do?
A：I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he should go to the smoking area of the hotel.
25.Q:What would you like to say if the guest asks for the dish that has been sold out?
A:I am sorry it has been sold out, but would you like to try……?
26.Q:What would you like to say to the guest if you recommend your house specialty？
A:Would you like to try our house specialty? It’s very popular among our guests.
27.Q:Ｗhat would you like to say when the guest has been waiting for a long time?
A:I’m sorry to have kept you waiting.
28.Q:Ｗhat would you like to say when you want to know whether the guest is happy with his meal?
A:Is everything to your satisfaction?
29.Q:What would you like to say when you recommend special drinks to the guest?
A:Would you like to try our special drinks?
30.Q:Ｗhat would you like to say when the guest asks “Where can I have cocktail?”
A:You can have cocktail at the lobby bar.
31.Q:What will you say to the guest when he is leaving the restaurant?
A:Thank you for your coming. / We are looking forward to serving you again.
32.Q:You are the waiter/waitress, and you want the guest to sign the bill, what should you say?
A:Would you please sign the bill, sir/madam?
33.Q:What would you say to the guest if you want to confirm his/her reservation?
A:May I confirm your reservation, sir/madam?
34.Q:What would you say to confirm the guest’s order?
A:May I repeat your order now?
35.Q:If the guest made a complaint about the dish, how would you do?
A:I would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.
36.Q:When the guest finishes his dinner, and you want to know his suggestion, what would you say?
A:I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.
37.Q:If the guest wants to have something which your restaurant doesn’t have, what would you say to him?
A:Sorry sir. This is not available in our restaurant. But can I suggest some ...?
38. Q: When the guest tells you they need more time to think before
ordering, how do you respond?
A: Please take your time. I will be back with you in a moment.
39.Q: How do you check the guest’s name of the reservation on arrival?
A: May I know the name in which the reservation was made, please?
40.Q: What do you say while you’re presenting the menu to the guests?
A: Here is the menu. I will be with you in a moment to take your order.
41.Q: How do you ask the guest to check his bill?
A: Here’s your bill. Please check it.
42.Q: What will you say when the guest is taking an order for salad? A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad and Fresh Vegetable Salad.
43.Q: How do you ask the guest his choice of the main course?
A: What would you like for your main course, please?
44. Q: How do you ask the guest’s choice of wine?
A: Would you like a bottle of red wine to go with your Sirloin Steak?
45.Q: What do you say when serving the guests their dessert?
A: Here is your dessert. Please enjoy.
46.Q: What will you say if a guest wants to reserve a private room for Friday evening but all the private rooms have been reserved for that time?
A: I’m sorry, but there is no private room available for Friday evening. Would you mind changing it to a window table?
47.Q: How do you respond to a guest’s compliments to your
service?
A: Thank you for your compliments. It’s our pleasure to be of service.
48. Q: What will you say to explain the service charge to the guest? A: As you may have noticed, a 10% service charge has been added to the total bill.
49. Q: What kind of wine will you recommend to the guest who has ordered Green Lip Mussel?
A: I will recommend white wine to go with Green Lip Mussel and other kinds of seafood.
50.Q: What do you say to check if the guests are enjoying their dinner?
A：Are you enjoying your dinner? Is there anything else I can do for you?
51.Q: What will you say to the guests if they ask you a question you don’t know?
A: I will apologize and ask my manager for assistance.
52.Q: If the guests tell you that they are full and want to leave, but there is still one more dish which hasn’t been served to the table, what will you do?
A: I will check with the chef to see whether the dish has been cooked or not. If it has been cooked, I will ask the guests if they would like to have it packed and taken away with them; if it has not been cooked yet, I will cancel the dish.
53.Q: What do you need to do if the guest would like to charge his bill to his room?
A: I need to identify the guest by asking him to show his room card. Then I will take down his name, room number and finally make sure he signs the bill.
54.Q: What will you say to ask the guest the way of payment?
A: How would you like to pay? In cash, by credit card or room charge?
55.Q: What will you say to confirm the number of people who are dining?
A：How many people are there in your party?
56.Q: What will you say to the guest if he or she wants a pre-dinner drink?
A: Would you like an aperitif before you order?
57.Q: If the guest complains that the soup is cold, what should you do?
A: I will apologize to the guest and get another bowl of hot soup immediately.
58.Q: What are the five main kinds of restaurant services?
A: They are gueridon service, silver service, plate service, buffet service and takeaway service.
59.Q: Tell the guests about the choices they have for main course. A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.
60.Q: How do you ask the guests who is paying for the dinner?
A: May I know who is paying, please?。