英语对话

场景一中为第一、二个人。

场景二和场景三中的酒店接线者为第三个人
场景二中的酒店经理为第四个人
场景三中公司经理为第五个人
场景三中的公司秘书为第六个人
场景一：公司的秘书通过电话与酒店交涉。

人物：公司秘书（C），酒店接线员（R）
Reservationist(R): Good afternoon. This is UESTC hotel.What can I do for you? 下午好，我能帮您什么吗？
Client (C) : Good afternoon. I’m calling from xxxxx Company. Is it possible for me to have a reservation?
下午好，这里是北京外贸公司，我想订房，有吗？
R: Certainly, can you give me your name please, sir?
有的，先生，可以告诉我您的名字吗？
C: West, W-E-S-T.
R: Thank you, Mr. West. But by the way, when will you check in?
C: In November 30th.
R: OK,please wait for a minute,and I will check the computer.
R: Yes,we do have rooms available.What kind of room do you want? We provide standard single room and double room, accordingly,we also have special treatment for VIP
C: We have three people.So,one single room and one double room.
R: That’s ok. How long well you stay here?
C: We’ll stay here for a week.。

R: A week? Oh, I’m sorry, the double room is not available. We just have rooms for 5days .How about three single rooms, the phone reservation for single rooms can be given a discount.
C: OK, three single rooms for a week is fine. So tell me about the room.
R: Your suite is 320 yuan (RMB) per day. Because it is the phone reservation, we can make a discount for 20%.So it is 256 per day.
C: Does that include attendance?
R:256 per day, service included.
C: Meals included?
R: Meals are extra, not included. But we have other services come with that.
C:How about that?
R: For tow hundred and fifty six a day, you will have one bedroom with air-conditioning, Wi-Fi for free, a sitting room, a bathroom, a colour TV set, a telephone and a major international newspaper delivered to your room every day.
C: That sounds good. Do I have to pay in advance?
R: Yes, you may pay half of it. The account will be settled later. Would you mind give me your phone number? I can send the account number to you in a minute.
C:No problem. My phone number is 1234567.
R: All right. Mr. West,phont number is 1234567.Your reservation is settled. Do you have other requests?
C:Oh,if you have double room available, remember to call me please. That’s all. Thank you.
R:I have taken it down. I will talk with my manager about the double room. If the double room is available ,I’ll call you at once. And you can call this number at any time if you have any doubts. Thanks for your reservation, Sir.
C: Fine, thank you. Good-bye.
场景二：酒店接线员与酒店经理汇报
人物：酒店接线员（R），酒店经理（M）
R：Hello Sir, I’m Jhon. Would you mind spare some time for me? I have a reservation to report.
M: Take it brief.
R: Do we still have double room from 11.30to12.7? The xxxx Company make a phone reservation just now, but there are no double rooms available in my computer.
M:The xxxx Company ? Didn’t he tell you he is the VIP of our hotel?
R:Oh,maybe he forget it.
M:Doesn’t matter. Remember to call back after a while. And for the rooms, actually, we do have rooms reserved for VIP. Let me have a look. Uh, yeah,11.30to12.7, there are double rooms for VIP. Call back to the company. I’ll send the items to your computer.
R:Sure, Sir. And, what else should I do?
M:Uh, you must have known the privileges for VIP,I mean, in your train courses. Special treatments, special discount and other things. So, do after the rules.
R:No problem. I will try my best. Thank you Sir, I call back now.
M:Wait!
R:Sir,are there any problems?
M:What a bad memory, I merely forget that. If he asks to have a look of the room after the reservation, make the reception perfect. I will send you some data to you about this VIP, it may help you a lot. I remember that last time the company asked for a extra office desk. All in all, don’t make any mistakes.
R:I promise to make it perfect. Trust me, Sir.
M:Good luck.
场景三：公司秘书向公司经理汇报
人物：公司秘书（C），公司经理（D）,酒店接线员（B）
C：Manager, may I come in?
D:Get in. What’s the matter?
C:I have booked the rooms just now. Everything is ok, but there are no double rooms for that time. So I booked three single rooms, and if the double room is available, the hotel will call back.
D:It’s ok. How about the room?
C: One bedroom with air-conditioning, Wi-Fi for free, a sitting room, a bathroom, a colour TV set, a telephone and a major international newspaper delivered to your room every day.
The hotel give us a 20% discount, so it is 256 per day.
D:Just 20%? Oh, have I told you that our company is the VIP of the hotel?
C:I’m sorry sir, you must forget it.
D:God, I think I am out of condition today. Our company is the VIP of the UESTC hotel. We have booked so many times in this hotel. You are new here, it is not your fault.
C:I’ll call the hotel soon ,sir.
D:No hurry. There are other things you have to confirm. We need a extra office desk with a lamp for each room. And ask the hotel to reserve three seats for lunch in the hotel. You know that our managers will approach there at noon, I don’t want them stay hungry.
C:All right, I have write it down. Anything else?
D:Yeah, ask the hotel to rent a car in advance. Chengdu is a big city, it isn’t a bad thing to have a car. Oh, there are still one thing. Our Human Resources Manager, Mr. Jack, has a special habit, he likes to eat the mapor tofo very much, so, you know what to do.
C:Oh, our manager likes to eat that? It sounds very interesting. I’ll do it well. So, if everything is ok, I’ll go back to make the phone call.
R:The last thing. Tell the hotel that we will send a clerk to the hotel to check the room and confirm other details.
C:OK,and………… I’m sorry sir, I forget to turn the phone’s voice down. Oh, the call is from the hotel. Would you mind me……
R：Take it here.
C: Hello？
B：Hi, this is UESTC hotel. I’m so sorry that I didn’t realize that your company is the VIP of our hotel. I have talked with my manager, and actually we have double rooms reserved only for VIP. And we will give you an extra 10% discount, the breakfast is free, too. So, one single room, one double room, both for a week. Considered the discounts, 600 per day. Is that ok?
C:Great. And ,there are some other requests.
B:Go on, I’ll take them down.
C:First,please rent a car for us. Second, please reserve three seats for the lunch. Our managers will in there at noon.
B:OK, anything else?
C:Yes. Third, prepare a office desk with a lamp for each room. And there are still a small request, one of our manager likes to eat 麻婆豆腐， so can you make a piece of it in advance?
B:No, problem. I’ll tell the cook.
C:The last thing, our company will send a clerk to your hotel to check the room and confirm other details with you, is that ok?
B:It’s fine. Do you need any other help?
C:That’s all, thank you. Bye.
B:Bye.
D:Well done!
套房在几楼呢？
R: We have reserved two suites for you to choose. One is on the first floor, the other on the thirteenth floor. Both of them have a bathroom and face to the south. 我们提供两个套房供您选择。

一个是在一楼，另一个是在十三楼。

两个套房都带浴室并且都是朝南的。

C: What’s the difference between them？
它们之间有什么不同呢？
R: The conditions and the prices are the same. No difference.。

条件和价格都是一样的，没什么不同。

C: Which is quiet? I want a quiet one. I hate noise at night.
哪一间更安静？
R: The one on the thirteenth floor is very quiet. The room number is 1316.
三楼的那一间是非常安静的。

房间号是1316。

C: I think I’ll take the one on the thirteenth floor.。

我想我还是订三楼的那一间吧。