自动售价票全部故障处理流程

自动售价票全部故障处理流程英文回答：
Automatic Ticket Vending Machine (ATVM) Troubleshooting Process.
1. Preliminary Checks:
Ensure the ATVMs are powered on and connected to the network.
Check the paper level and refill if necessary.
Inspect the cash acceptor and card reader for any foreign objects or damage.
2. Diagnostic Tools:
Remote Monitoring: Utilize the remote monitoring system to check the status and error codes of the ATVMs.
Self-Diagnostic Tests: Run self-diagnostic tests on
the ATVMs to identify potential hardware or software issues.
3. Common Errors and Troubleshooting:
a. Paper Jam:
Open the paper compartment and remove any jammed or
torn paper.
Ensure the paper is correctly loaded and the paper
path is clear.
b. Cash Acceptor Malfunction:
Check if the cash acceptor is accepting notes.
Clean the sensors and bill path using a soft brush or compressed air.
Contact the manufacturer or service provider if the
malfunction persists.
c. Card Reader Failure:
Check if the card reader is accepting cards.
Ensure the card reader is properly connected and the magnetic strip is clean.
Contact the manufacturer or service provider if the malfunction persists.
d. Software Issues:
Check for software updates or patches from the manufacturer.
Reset the ATVMs by turning them off and on.
Contact the manufacturer or service provider if the issues persist.
4. Advanced Troubleshooting:
Electrical Connections: Ensure all electrical connections are secure and there is no loose wiring.
Motherboard and Components: Inspect the motherboard
and internal components for any visible damage or loose connections.
Network Connectivity: Check the network connectivity and ensure the ATVMs have proper access to the central server.
5. Troubleshooting Tools:
Soft brush or compressed air for cleaning.
Screwdriver or wrench for opening compartments.
Manufacturer's documentation for specific instructions.
Technical support from the manufacturer or service
provider.
中文回答：
自动售价票故障处理流程。

1. 初步检查：
确保自动售价票已通电并连接到网络。

检查纸张余量，必要时补充。

检查现金接收器和卡读器是否有异物或损坏。

2. 诊断工具：
远程监控，利用远程监控系统检查自动售价票的状态和错误代码。

自诊断测试，在自动售价票上运行自诊断测试，以识别潜在的硬件或软件问题。

3. 常见错误和故障排除：
a. 卡纸：
打开纸盒并取出任何卡纸或撕裂的纸。

确保纸张正确装入且纸张路径畅通。

b. 现金接收器故障：
检查现金接收器是否接受钞票。

使用软刷或压缩空气清洁传感器和钞票路径。

如果故障持续，请联系制造商或服务提供商。

c. 卡读器故障：
检查卡读器是否接受卡。

确保卡读器连接正确且磁条干净。

如果故障持续，请联系制造商或服务提供商。

d. 软件问题：
检查制造商提供的软件更新或补丁。

通过关闭和打开自动售价票来重置它们。

如果问题仍然存在，请联系制造商或服务提供商。

4. 高级故障排除：
电气连接，确保所有电气连接牢固且没有松动的电线。

主板和组件，检查主板和内部组件，是否有任何可见损坏或松动连接。

网络连接，检查网络连接，确保自动售价票可以正常访问中央服务器。

5. 故障排除工具：
用于清洁的软刷或压缩空气。

用于打开隔层的螺丝刀或扳手。

制造商的文档以获取具体说明。

制造商或服务提供商的技术支持。