外贸函电重点整理

Unit 1 Business Letter Writing 商业书信撰写
1.The Salutation 称呼
这是写信人对收信人的一种称呼，其位置是在封内地址的下面空两行，目前外贸书信中一般通用的称呼语有：Dear sir , Dear Madam, Dear Sirs,Dear Mesdames, Gentlemen(不能用单数),Dear Mr.xxx
plimentary Close 结束客套语
结束语是一种客套用语它应与前面的称呼相呼应，后面加逗号。

如：
Dear Sir(s): Yours faithfully,or Faithfully yours,
Gentlemen: Truly yours,or Yours truly,
Dear Mr.xx, Yours sincerely or Sincerely yours,
3.Enclosure 附件
如信中有附件时，应在签名下注明Encl.或Enc.如附件不止一件应注明2 Encls or 3 Encls,或详细列明如下：
Encls: 2 Invoices
Enc: 1 Photo
1 Certificate
Unit 2 Establishing Business Relations 建立业务关系
1．说明信息来源（The source of information）
Your company has been kindly introduced to us by…
we learn from… that…
简单介绍自己公司（brief introduction to your own company ）
We wish to introduce ourselves to you as…
Our lines are mainly …
写信目的（The intention of writing the letter）
We are willing to enter into business relations with you.
we are now writing to you for the …
表达合作愿望（Expressing the intention of cooperation and getting early reply） We look forward to receiving …
Your early reply is appreciated.
2.短语
be introduced to 被介绍给……
fall within the business scope of 属于……的经营范围
enter into (establish, build，open up) business relations with 与……建立业务关系
at an early date 尽早
a general idea/a rough idea 一般的了解，大致概况
Upon /on receipt of 一收到……
Look forward to+n./v-ing 盼望，期待
the Commercial Counsellor’s Office 商务参赞处
avail oneself of 利用
In a position to do sth 能够……
State-owned/State-operated/State-run 国营的，国有的
Specialize in 专业经营，专营
engaged in 从事
Under/By separate cover/post 另寄，另外邮寄
with a view to 为了
3.句子
1)Your letter of the 2nd March expressing the hope of establishing business
connections with us has been received with thanks.
你3月2日希望同我们建立业务关系的信已经收到，谢谢。

2)在收到你方具体询价时，我将立即寄上报价单及样品。

We will send you our quotations and samples immediately on/upon receipt of your specific（concrete）enquiry.
4.信例
Write a reply to ABC co. with the following particulars.
1.Acknowledge the receipt of their letter of June 27;
2.Agree to their proposal of establishing trade relations with you
modity inspection will be handled by the bureau concerned in Shanghai. Dear sirs,
With reference to（关于）your letter of June 27,we are glad to learn that you wish to enter into trade relations with us, which also meets our interest. To give you a general idea（大概情况） of our products , we are sending you by air a catalog showing various products being handled by this corporation with detailed specification and means of packing. Quotations and sample will be sent upon receipt of （一收到…就）your specific enquiries.
As we have not had the pleasure of doing business with you in the past, we would like to inform you that our goods for export are to be inspected by the Shanghai Commodity Inspection Bureau before shipment, and necessary certificates in regard to（关于） the quality and quantity of the shipment will be provided. We are looking forward to your early reply.
Yours faithfully
Unit 3 Statuis Enquiry 咨询
1.短语
on the point of 正要……的时候
be obliged to sb 感激
be obliged to do sth 被迫，不得不
Meet One's Obligation 偿清债务
inform sb. of sth. 告知某人某事
pleased be informed that…兹通知
In confidence 私下，秘密地
It goes without saying…不言而喻，不用说
On your part 你方
Up to 直到
Line/business scope 业务（范围）
in line with 符合，与……一致
be in sth./ be dealing in sth. 经营
have placed an order with 向……下订单
comply with 遵从
Turnover 营业额
proceed with 继续进行
2.句子
1)The firm, Anderson & Co., is dealing in pharmaceutical chemicals. They have
wide connections with an annual turnover of US $100,000. We usually grant them credit up to US $30,000 without security and they have never failed to meet their engagement.
安特森公司经营西药化工原料。

他们具有广泛的业务关系，年营业额约10万美元。

我们通常给予他们3万美元的信贷，而不需任何抵押物品，他们从来没有不履行承诺。

2)Messrs.William Little & Co. have placed an order with us in an amount of US
$50,000. Since they ask for payment to be made by D/P, instead of L/C at sight as usually accepted by us, we should be glad to know if they have any record of default and if it is safe for us to comply with their request. It is understood that any information you may supply us with will be considered as confidential and without any responsibility on your part.
威廉立德尔公司向我们定购5万美元货物。

由于他们要求用D/P付款，而不是用我们通常接受的即期L/C付款，因此我们将乐于知道该公司是否有任何违约记录，我们答应他们的要求是否安全。

勿庸说明，你提供给我们的任何信息将被认为是机密的，你方对此不负任何责任。

Unit 4 Enquiries and Replies 询盘及答复
1.写作方式
1)介绍信息来源或提上一封信等。

We know your company through the courtesy of …
We are a company dealing in…
We write to inform you that we are interested in …
We have pleasure in informing you that we…
2)具体的询价（比如要求对方提供什么信息和服务等，这一部分要写得具体、清楚） If you can quote us a firm offer（实盘） for…we shall appreciate it.
We will be pleased to have your offer …
Your quotations for the following will be highly appreciated.
3)表达合作愿望
We would like very much to cooperate with you.
Should your price be competitive, we intend to place a large order with you. We appreciate your cooperation.
2.短语
be keenly interested in 很感兴趣
for our reference 供我们参考
in demand for sth. 需要……
Meet 满足，应付
meet with 遭遇，受到
enquire for sth 询问
enquire of sb. about sth. 询问某人某事
enquire into 调查，探究
Regarding/concerning/about/ with regard to/ in regard to/as regards 关于
in response to/ in reply to /in answer to 回复，回答
to the best of one’s ability 尽力
In need of需要
assure sb of sth 使确信,保证
fall due （汇票）到期
Expire (信用证）到期
engage in从事,忙于
Engagement 约定,契约
fulfil l one’s engagement 履行契约
break one’s engagement 毁约
keep one’s engagement 遵守约定
enter into new engagement 达成新契约
meet one’s engagement 履行契约
place regular orders 定期订购
on behalf of 代表，为了…的利益
enclosed please find 附上…请查收
profit margin 盈余，利润幅度
by separate post 另邮寄
financial standing, business capacity and character 资金情况，业务能力和信誉selling season 旺季
supply from stock 现货供应
quote CIF London 报CIF伦敦价
confirmed ,irrevocable L/C 保兑的，不可撤销的信用证
3.句子
1)We are pleased to inform you that there is a good sale for your drilling machine
model Z-33 and would ask you to send us your best offer. If your price is found competitive, we are confident there are good prospects for business.
我们乐于告诉你们，你们的z－33型钻床销路很好。

请寄给我们最低的报盘。

如果你们的价格有竞争力，我们确信有良好的业务前景。

2)we have much pleasure in enclosing an enquiry sheet for great wall brand canned
meat, each can containing 250 grams. This enquiry is from a very famous supermarket with branches all over the country. You will notice from the enquiry that their requirement is in large quantity and therefore price is of utmost importance in concluding the transaction.
我们乐于附寄长城牌罐头肉询价单一份，每听重量为250克。

这份询价是从一很有名的超市来的，这个超级市场在全国有分支机构，你们会从询价单上注意到他们的需求量很大，因此价格是达成交易最重要的因素。

3)If you are in a position to supply the goods as per（根据） the attached enquiry
at very competitive prices, we trust large orders will be obtained.
如果你们能够按有竞争性的价格提供所附询价单上的货物，我们相信将获得大的订单。

4)We have received an order from James Sharp & Co.for the supply of 100 metric
tons of Newsprints. This company is a very big publisher here and is in
constant need of all sorts of printing paper. We are sending you this order and understand that a 5% commission will be allowed as usual.
我们从杰姆夏普公司得到一张定购100公吨新闻纸的订单。

这家公司是本地一家大出版商，经常需要各种印刷纸张。

我们寄上该订单，并理解你们将如通常那样给予5％的佣金。

5)据悉你公司能出口最新型的照相机RX－31型，故与你们联系，希望能寄我该相机目
录一份。

同时并请告知其最低价，以便我与客户联系。

We have learned that you are in a position to export Cameras of the latest model RX-31.We are therefore writing to you and hope that you will send us a catalogue. In the meantime, please let us know the lowest price so that we can approach our clients.
Unit 5 Offers and Counter-offers 发盘和还盘
1.完整的发盘应包括下列几点：
✓对询价表示感谢
✓表明价格，折扣及付款条件的细节
✓详细说明价格包含的内容(如运费，保费等）
✓对交货期或装运期的承诺
✓报价的有效期
✓表达合作希望
2.实盘(firm offer)有效期的表示：
✓Subject to your reply reaching us by (before)…以…..前复到有效
✓Subject to your reply (acceptance ) here within …days 以在……天内复到有效
✓This offer is firm (open, valid,good) for … days. 此报盘在……天内有效
3.虚盘(non-firm offer)的表示：
✓Without engagement (obligation) 不受约束
✓Subject to prior sale 以先买为准
✓Subject to our final confirmation以我方最后确认为准
4.拒绝接受发盘的信应包括以下几点
✓对发盘表示感谢
✓对不能接受表示遗憾
✓如适当可还盘
✓提示一起做生意的其他机会
5.短语
enquire for 询价，询问
Stock n. 存货；v. 储存，存货
in stock 有存货
out of stock 缺货
ex stock 有存货,可供现货
Quote v.报价
quote sb. for sth 报给某人某物的价格
make (submit) a quotation for sth. 对某物报价
On…basis eg:on CIF Karachi basis net CIF卡拉奇净价
quote a price on CIF basis 报CIF价
Commission 佣金
discount 折扣
Subject to 以……为准，以……为条件
win popularity 受欢迎
against 按照，依据
take sth into consideration 考虑到……，把……考虑进去
take into consideration sth 当接的宾语很长时
Make shipment in three equal monthly 分三个月每月平均装运
Supply with 提供...
in duplicate 一式两份
in triplicate 一式三份
6.句子
1)May we refer you to S/C No.89 SP-7542 against which we booked with you 1,000
Bicycles of the same brand at the prices about 10% lower than you now quote us.
请贵方参阅89SP-7542号销售确认书，我们曾据此向贵方定购过相同牌号的自行车1000辆，当时的价格要比现在你们的报价低10％左右。

2)Please take into consideration our sincere desire to conclude this first
transaction with you.
我们是真诚希望达成与你方的第一次交易，请考虑到这点。

3)We regret to say that your offer is not in the least encouraging. There is
a big difference between your prices and those of your competitors. We have
been doing business with you for many years and hope that you will quote us your rock-bottom price against our future enquiries; otherwise we can have no alternative but to place our orders elsewhere.
我们抱歉地告知，你方的报盘一点也没有鼓舞性。

你的价格与你竞争者的价格有很大的差距。

我们同你们公司已进行了多年交易，希望你们对我方今后的询价能报最低的价格；否则，我们别无选择只能向其他地方订货。

4)In compliance with your request, we are now offering you 2,000 dozen Men’s
shirts at US$60 per dozen CIF San Francisco, September shipment. This offer is subject to our final confirmation.
按照你方要求，我们现报上2000打男式衬衫，每打CIF旧金山60美元，9月份装运，该报盘以我方最后确认为准。

5)Referring to your enquiry of the 3rd March for Tiger Brand combination pliers
6’’, we are enclosing our quotation No. 456 in duplicate. As requested, we are also sending you separately a sample of the same for your use in pushing the sales among your customers.
关于你方6英寸虎牌鳃钳的3月3日询价，我们现附上第456号报价单一式两份。

按照你方要求，我们另寄样品一把，供你方在同客户推销时使用。

6)We have received your letter of 2nd March and wish to quote for Elephant Brand
Adjustable Wrenches as follows:
5” at US $6- per doz.
6” at US $7- per doz.
7” at US $8- per doz.
The above prices are on CIF Karachi basis, subject to our final confirmation.
你公司3月2日来信收悉。

关于象牌活络扳手今报价如下：
5”每打 US$ 6
6”每打 US$ 7
7”每打 US$ 8
以上价格是成本加保险费加运费到卡拉奇价，并以我方最后确认为准。

7)我们很遗憾不能接受你方的还价。

自从我们报价给你们后，我们已按原报价与其他许
多客户成交，故如你方仍有需要，请立即定购。

We regret being unable to accept your counter-offer. Since we quoted you we have concluded business with many clients at the price originally quoted. Therefore, if you are still in need of this item please place your order without delay.
8)你公司4月18 日来函收悉.今报上11/2英寸铁钉20公吨,每公吨500美元成本加保
险费加运费到长崎价.可供现货.其他条款同前.上述报价以你方在5月10前复到有效.
We have received your letter of the 18th April and now wish to offer you 20 metric tons of Iron Nails, 11/2’’at US $500 per metric ton CIF Nagasaki ex stock, other terms being same as before. The above offer is valid subject to your reply reaching here before the 10th May.
7.信例
Write a letter for a curtain material manufacturer, with a quotation enclosed therein, giving favorable comments on the goods offered and recommending their client’s acceptance.
Dear sirs,
We thank you for your enquiry of 30th November and enclose our quotation for curtain materials.
We have made a good selection of patterns and sent them to you today by post. Their fine quality, attractive designs and the reasonable prices at which we offer them will convince you that these materials are really of good value. There is a heavy demand for our goods from house furnishes in various districts and regions, which we are finding it difficult to meet , but provided that we receive your order within the next ten days, we will give priority to it for prompt delivery. Your early reply will be appreciated.
Yours faithfully
Unit 6 Sales Promotion 促销
1.写作要点
✓信要短。

✓在开头一段就得抓住读者的兴趣。

✓说明产品或服务的益处，并以事实或数据使读者相信。

✓激发欲望，适当再发”追询信”（follow-up letters）。

2.短语
Outlet 销路，销售途径
compete against / compete with 与...竞争
1975 sales 1975年的销售(金)额
in excess of 超过
3.句子
1)我们的手提式打字机系用轻质硬合金钢制造，故携带方便，经久耐用。

Our portable typewriter is made of light hard alloy, being convenient in carrying and durable in use.
Unit 7 Orders and Their Fulfilment 订单及其执行
1.短语
S/C sales confirmation 销售确认书
open(establish) L/C 开立信用证
Consignment n.货物，委托物，寄售
Consignment note 发货通知书
On consignment 以委托方式（待货物售出后付款给货主）；以寄售方式
Consigner / consignor 寄件人，发货人
consignee 收件人，受托付者
Due 票据到期的,期满的
Be due 预定应到的, 预期的
due for sth. 适当的,合适的
due to / because of 因为，由于
due to 欠的,应支付的
force majeure 不可抗力
Under 在……项下
in rotation 按先后顺序
M.V. = motor vessel 船，轮
per M.V. Ben Nevis 由Ben Nevis轮
Accordingly 相应地，对应地
Effect v. = to make sth. happen 实现；n. 效果，影响，效应
Effect shipment 装船
Effect payment 付款
Effect insurance 投保
take effect / come into effect 开始生效
be in effect 有效
effective adj. 有效的
In this connection 借此（机会）
Enable us to do sth. 使我们能够…
2.句子
1)Please note that the goods are required to reach us regularly, in monthly
lots of 500 pieces, commencing next month.
请注意货物必须定期地到达我处，每月500件,从下月开始.
2)你们也许知道,我市场急需该货.我们认为有必要强调必须按时装运.你方任何延迟装
运将有损我们今后的业务.
You probably know that there is in urgent demand for the goods on our market. We consider (think) it necessary to stress that the goods should be shipped on time. Any delay in shipment on your part will be detrimental to the future business between us.
3)你公司8月10号来函收悉,内附有关第100号订单定购500台缝纫机(sewing machine)
的销售确认书第90SP-5861号一式两份.今签退一份请查收.
We have received your letter of the 10th August, enclosing S/C No.90SP-5861 in duplicate against our order No.100 for 500 sets of sewing machines. Enclosed please find a copy of the said Sales Conformation, duly countersigned .
4)你公司2000年9月20日来函内附一千台缝纫机订单一纸已收到。

兹附寄第346号销
售确认书一式二份，请签回一份以便存档。

We have received your letter of September 20, 2000, together with/enclosing an order for 1,000 Sewing Machines. Enclosed is our Sales Confirmation No.346 in duplicate, one copy of which please sign and return to us for our file.
5)我已接受你方85号订单订购货号1002号印花布十万码。

请告颜色搭配并按合同规
定的条款开立以我方为抬头的有关信用证。

Your Order No. 85 for 100,000 yards of Cotton Prints Art. No. 1002 has been booked. Please let us know the color assortment at once and open the covering L/C in our favor according to the terms contracted.
3.信例
Write a letter to your customer , acknowledging receipt of his order, but regret being unable to accept it at the prices quoted previously . Quote your current prices and ask for your customer’s opinion.
Dear sirs,
We thank you for your order No. 6235 for delivery in February/March.
We regret, however, that we cannot accept the order at the prices we quoted six weeks ago. As you know , freight and the cost of materials have risen substantially in the meantime, and we were compelled to adjust our prices in order to cover at least part of this increase.
The lowest prices we can quote today are as follows:
“Jasmine” Shampoo at USD… per dozen.
“Jasmine” Toilet Soap at USD… per dozen.
The above prices are understood on CIF Singapore basis. Please inform us by return whether we may book/accept your order at these revised prices; we shall then be able to give you delivery in February/March as required.
Yours faithfully Unit 8 Terms of Payment 付款条件
1.付款方式
✓汇付（Remit)：信汇: M/T (Mail Transfer )；电汇: T/T (Telegraphic Transfer )；
票汇: D/D (Demand Draft )
✓托收（Collection）：光票托收（Clean Collection）；跟单托收（Documentary Collection): a.付款交单：D/P (Documents against Payment );即期付款交单： D/P at sight, sight D/P;远期付款交单：D/P after sight; b.承兑交单：D/A (Documents against Acceptance)
✓信用证（L/C)
2.短语
terms of payment 支付条款
confirmed, irrevocable L/C 保兑的、不可撤消的信用证
in our favor 以我方为受益人
in favor of our company 以我公司为受益人
partial shipments 分批装运
inst. / instant 本月
Call for 要求
Down payment （分期付款）的首次款，定金
Advice n. 劝告，忠告，建议；(商）消息，行情
Advice note / letter of advice 正式通知（关于货物寄运，业务洽谈等）
Enjoy high prestige 享有很高的声誉
Draw a draft/bill on sb. 开立以某人为付款人的汇票
Draw on sb for … for 后接开出的款数
in view of 鉴于
3.句子
1)Our usual terms of payment are by an irrevocable L/C to be established in
the seller’s favor through the bank of China, payable against the
presentation of shipping documents in Shanghai.
我们付款的惯例是通过中国银行开立的、以卖方为受益人的不可撤消的信用证，在上海凭提示装运单据付款。

2)Through your repeated requests and in view of the small amount of this trial
order, we would grant you such favorable terms of payment as D/A 45 days after sight.
通过你们反复要求，并鉴于这笔试购订单金额较小，我们愿给你D/A45天的有利条款。

3)We regret to have to decline your request for D/P terms. Payment by L/C is
our usual method of financing trade in these traditional goods.
我们抱歉不得不谢绝你方要求D/P条款。

对这些传统货物，我们一般的贸易支付方法是用信用证付款。

4)Since it takes time to open the L/C while the goods under this order are
urgently required to meet the season, may we suggest that you draw on us at sight through your bank and we will honor it on presentation.
因为开立信用证花费时间，而该订单项下的货物急需应付销售季节，我们建议你方通过你方银行对我方开出即期汇票，我们在汇票提示时当即承兑付款。

5)对这次交易,我们例外同意用信用证方式付款,但对以后的交易,我们要求更有利的
付款条件,也就是付款交单.
For this transaction, we exceptionally agree to make payment by L/C. But for future transactions, we would ask for more favorable payment terms, i.e., D/P.
6)虽然我们对你方定购50令(ream)砂纸(glass paper)表示感谢,但歉难同意以承兑交
单方式付款,因为我们一般惯例都只接受以信用证付款的方式,你方自不能例外.
While thanking you for your order for 50 reams of glass paper, we regret being unable to agree to payment by D/A as it is our usual practice to accept payment by L/C only and you cannot be regarded as an exception.
7)我们要求货款以保兑的,不可撤销的,以我方为受益人的即期信用证支付.该信用证需
在合同规定的装运期前一个月抵达我方,在中国议付,有效期至装运期后15天,并允许转船和分批装运.
We ask for payment by confirmed, irrevocable letter of credit in our favor, available by draft at sight, reaching us one month ahead of the stipulated time
of shipment, remaining valid for negotiation in China until the 15th day after the time of shipment, and allowing transshipment and partial shipments.
4. 信例
Write a reply to the letter 5 in Unit 8, tell the exporter that due to the complicated formalities of applying for license and the validity of it, you cannot extend the relevant L/C.
Dear sirs,
L/C NSW6180
We have received your letter of June 30th requesting us to extend the above L/C to the 31st of August and the 15th of September for shipment and negotiation respectively.
We are quite aware of the conditions set forth in S/C 89STX-5491 that the goods ordered could be shipped in July if the covering L/C reached you on the 15th of June at the latest, However, as we had to go through the necessary formalities of applying for the relevant import license , we could not open the L/C earlier. The import license was granted on June 17 and is valid only up to the 31st of July.
We are willing to do whatever we can to cooperate with you, but as the present import regulations do not allow any extension of license, we regret having to say that is beyond our ability to meet your request to extend the above L/C. Please do your best to ship the goods in time and we thank you for your cooperation.
Yours faithfully Unit 9 L/C Amendment & Extension 信用证的修改和展期
1.写作方法
1)对买方开立的信用证表示感谢/收到，同时指出不妥之处
We have received your L/C …
Thank you for your L/C…
Your L/C No… has arrived.
We are in receipt of your L/C No…
With regard to your L/C…
2)解释需要修改的原因
As there is no direct steamer（直达船） to…
We are sorry that owing to some delay…很抱歉由于……的拖延
3)具体的修改建议
We shall be glad if you can amend the L/C…
Please amend the L/C to read..
Please extend by cable…请电报展期……
4)希望对方迅速寄来修改通知
We look forward to your amendment.
We shall be obliged if you can cable …
We hope you will …without delay.
2. 短语
be complied with 与……一致
conform to/with 与……一致，与……相符
discrepancy n. 不符合，差异
the maximum amount 最大金额
the opening bank 开证行
in question / being mentioned 正被谈论的
amend … to read…将……修改为
clerical error 抄写的错误，笔误
Stipulate for 规定，约定
time limit 限期
in view of 鉴于
Validity 有效期
just to hand 刚刚到达
Tolerance = more or less 溢短差额
its amount is US$500 short 少开500美元
3. 句子
1)Please amend your L/C No.567 to read “partial shipment and transshipment are
allowed.
请将你们第567号信用证修改为：“允许分批装运和转船。

”
2)Your L/C No.A-894 against（covering/for) our S/C No.90-US1064
对我方第90-US1064号售货确认书开立的第A-894号信用证
3)As stipulated in S/C No.789, we are to supply you with 200 sets of Forever
brand bicycles 26”. However, your L/C No.456 just to hand calls for Phoenix Brand, which has to be amended. Please do the necessary at your earliest convenience.
按照第789号售货确认书，我们将供应永久牌26英寸自行车200辆。

但刚收到的你方第456号信用证却要求凤凰牌，这必须要修改。

请速作必要修改。

4)We have receive your L/C No.589 calling for a shipment of 10,000 yards cotton
prints, Art No.364. According to Contract No.5891, the quantity to be shipped is 10,000 yards, 5% more or less. It is therefore necessary for you to amend the L/C according to the contract.
今收到你方第589号信用证，要求装运一万码印花布，货号364。

按照第5891号售货确认书，装运数量应是一万码，可有5％溢短差额。

因此，你方有必要按合同规定修改信用证。

4.写作
Write a reply to the letter 2 in Unit 9, tell the exporter that due to the complicated formalities of applying for license and the validity of it, you cannot extend the relevant L/C.
Dear sirs,
L/C NSW6180
We have received your letter of June 30th requesting us to extend the above L/C to the 31st of August and the 15th of September for shipment and negotiation respectively.
We are quite aware of the conditions set forth in S/C 89STX-5491 that the goods ordered could be shipped in July if the covering L/C reached you on the 15th of June at the latest, However, as we had to go through the necessary
formalities of applying for the relevant import license , we could not open the L/C earlier. The import licence was granted on June 17 and is valid only up to the 31st of July.
We are willing to do whatever we can to cooperate with you, but as the present import regulations do not allow any extension of licence, we regret having to say that is beyond our ability to meet your request to extend the above L/C.
Please do your best to ship the goods in time and we thank you for your cooperation.
Yours faithfully。