Unit+4+Checking+in+at+the+Hotel
视听说教程1-4单元optional listening 部分听力原文及答案
Unit 1Optional Listening 1A. Emily is at the airport. Listen and check the correct box.Josh: Hello?Emily: Hi, Josh? It’s Emily.Josh: Hi, Em. Are you at the airport with Uncle Tim?E: Yes, I’m here, but Idon’t see Uncle Tim,tell me again--- whatdoes he look like?J: He’s tall, and he’s in his 30s. He has long brown hair.E: Ok…J: Oh, and he wears glasses E: No, I don’t see him…Optional Listening 2A. Listen to the description of a family photo. Then drag the names from the box and drop them on the right personEmilio is in his fifties. He is tall--- about 182 cm. He is average weight. He has brown eyes. He has short, curly, gray hair.Kathy is in her forties. She is short. she is slim. she has blue eyes. She has long, straight, blond hair.Michael is young. He is tall. He is average weight. He has dark, brown eyes. He has short, curly, blond hair.Alexis and Ashley are twins. They are young. They are average height. They are slim. Alexis has blue eyes, but Ashley has green eyes. They both have long, curly, red hair.B. Now listen to these people introducing themselves, Then answer the questions asked.1. I’m Carrie Brown from New York. I’m an art strdent ans I like listening to music ans playing basketball.2. Hello, everyone. My name is Ann Andrews. I come from Wellington, New Zealand. I’m a teacher and I like shopping and hanging out with friends.3. Hi, I’m Julia Sanchez. I’m a reporter from Lima, Peru. I like srufing and blogging.4. My name is Charles Horton. I live in Boston. USA. I’m a chef. In my spare time, I like painting and traveling.5. I’m George Simmel from Berlin, Germany. I’m a fashion designer. I like watching films and jogging very much.6. My name is Kevin Smith. I come from Sydney, Australia. I like cooking and reading detective stories. I’m a finance manager.Optional Listening 3A. Look at the picture and listen to the e-mail message. Then tell which one in the picture is Mr. Ryder.Dear Mr. Peters,Please meet Mr. James Ryder at the airport station at 11:00 tomorrow. His flight is UA 238 from Los Angeles. HE is a tall man in his sixties with gray hair, and he wears big glasses. His meeting with the Marketing Department is at 4:00.Thank you.Kyra GreeneMarketing DepartmentB. Listen to another e-mail message. Then tell which one in the picture is Tom.Gina---HELP! Can you meet my friend Tom at the airport tomorrow? My car has big problems and I can’t drive it. Tom is coming on flight KX 661 from Denver at 11:00. He’s average height and kind of thin, with long blond hair and a mustache. Thanks a million!ChrisOptional Listening 4: Celebrity doublesA. Now listen to the passage. Do you think Andrew Barn is happy being a celebrity double?A group of teenagers is standing outside a hair salon in Manchester, England. Many of them have cameras and are looking I the salon window. Then want to see soccer player David Beckham/ A man in the salon looks like Bechham ( he has bl ond hair and Beckham’s good looks). But the man in the salon isn’t the famous soccer player. He’s Andrew Barn--- Atwenty-two-year-old hairdresser.Barn isn’t surprised by the teenagers. People often stop him on the street and want to take his picture. Barn is a hairdresser, but he also makes money as a Beckham double. Barn travels all over Rurope as David Beckham. Newspapers often take his photo. It’s an exciting life for the hairdresser from Manchester.Today, many companies work with celebrity doubles. The most popular celebrity foubles. The most popular celebrity doubles look like famous athletes,pop singers, and actors. The companies pay doubles to go to parties and business meetings. Doubles are also on TV and in newspaper ads.Why do people want to l ook like a celebrity? An Anna Kournikova double in the U.S. says, “ I can make good money. I also make a lot of people happy./eng/nsclass2_1.html/eng/nsclass2_2.htmlBook1-Uint 2Optional Listening 1: Conversation 1Man: next, please!Woman: Hi, here’s my ticket.M: And where are you going today, Ms. Gregory?W: Berlin.M: May I see your passport, please?W: Sure, here you are.M: And how many suitcases do you have ?W: Just one.Conversation 2M: Too bad it’s our last day in New York. There’s a lot to see.W: I know. But at least we’re here at the Statue of Liberty. Isn’t it beautiful?M: Yeah, it is. Hey, we need a photo. Excuse me?M2: Yes?M: Can you take our picture, please?M2: Sure.Conversation 3W: Welcome to the Ritz Carlton, Shanghai.M: Thank you. My name is Ian Walters. I have a room for myself and my wife.W: Okey. Can I see a credit card and ID, Please?M: Of course. Here’s my card and my passport.W: Thank you. Here are your keys, Mr. Walters. Enjoy your stay.Optional Listening 2: Travel tips for ThailandThailand is a nice country in Southeast Asia, with something for every visitor. There is a lot for you to discover there.But before you go, you should make a plan to help you be better prepared. Here are some tips.Firstly, the weather in Thailand is hot and humid all year, so you should pack sunglasses, T-shirts, and sandals with you. Secondly, you should buy your plane ticket early. Thailand is a very popular place for a vacation, and the planes are very full. Thirdly, the traffic in this country is very bad and people drive really fast, so you should rent a car. Another tip is that you should drink a lot of water and juice to stay cool. Finally, and this is a very important tip, you shouldn’t take photos outsid e in the afternoon. It’s too sunny and bright! Remember these tips and you’ll have a great time there.Have fun in Thailand!Optional Listening 3:A. Watch the Weather!Most people plan their vacations very carefully. They think a lot about plane tickets, passports, and hotel reservations. But they often forget about one important thing--- the weather. You should learn about the tight time to visit your vacation spot. Here is some information to help you pan your next vacation.Italy. The weather is sunny a ll year, but it’s sometimes cold in winter. April and May are warm and beautiful. From June to September, it’s very hot.Australia. Summer here is from December to April. It sometimes rains, but the weather is usually very good. In winter, it snows a litt le in some places, but most of Australia isn’t very cold.B. Hong Kong, China. The Weather is hot and very humid here a lot of the year. In July and August, it’s sometimes very windy, and there are bad storms. October and November are warm and not so humid, but in December and January, it gets very chilly sometimes.Germany. From November to April, the weather is cold, cloudy, and snowy. In spring it’s warn, but there’s a lot of rain. July and August are usually warm and sunny.India. You shouldn’t travel t o India from June to September. There is a lot of rain everywhere. From November to April, after the rainy season, the weather is nice and cool. In April and May, it often gets very hot.Optional Listening 4In Tokyo, it’s an envelope with $850,000 in cash. At Florida’s Disney World, it’s a glass eye. At a hotel in England, it’s a goat and a false leg. How are all of these things similar? They are unusual things that people leave in hotel rooms, in airports, and on city streets. Irish Martino works in the lost and Found Center at an airport in a U.S. city. “Sure, we find the usual stuff—cell phones, keys, sunglasses and wallets,” she says. “But people also forget some weird things at the airport, too.” “What does Ms. Martino find? A woman’s false teeth in t he bathroom. A mannequin in an airport waiting area. “ How do you forget those things?” Martino wonders. Nobuo Hasuda works for the Lost and Found Center in downtown Tokyo. The Center has almost 800,000 items Three hundred thousand od them are umbrellas! There are also many other things--- jewelry and briefcases, snowshoes and musical instrument. Mr. Hasuda keeps the lost items for six months and two weeks. After this time, the finder can take the item. This is good luck for some people. Remember the envelope in Tokyo with $ 850,000? The owner did not claim it. Now the money belongs to the finder!Key: OL1: A. 1. checking in at the airport; 2. looking at; 3. checking into a hotel. B. Berlin; 2. New York; 3. ShanghaiOL2: A. 5 tips; B. 1. sunglasses; 2. pla ne; 3. really fast; 4. shouldn’t.OL3: Italy: April and May; Because April and May are warm and beautiful. Australia: From December to April; Because weather is usually very good. B. Hong Kong, China: October and November; Because it’s warm and not humid. Germany: July and August; Because it’s usually warm and sunny. India: From November to April; Because the weather is nice and cool.OL4: A.They are all in a Lost and Found Center. B. 1. 850,000; 2. goat, false leg; 3. cell phones, keys, sunglasses, wallets. 4. 300,00/three hundred thousand; 5. finder.OL5: 1. packing; 2. souvenirs; 3. bringing; 4. explains; 5. niece; 6. belongs; 7. bear; 8. gift; 9. travel; 10. partner.Book 1-Unit 3Optional Listening 1Dad: Ashley?Ashley: Yeah, Dad! I’m in my room. I’m packing.Dad: Hi, honey. I can’t believe you’re going to college!Ashley: I know.Dad: So, what do you want to study?Ashley: Art.Dad: Art?Ashley: I am serious, Dad.Dad: I think you should study business so you can get a good job.Ashley: Business?Dad: Yes, you’re a smart, organized young woman. It’s perfect for you.Ashley: But, Dad…there’s a lot I can do with an art degre e. The business world is very competitive…Dad: I don’t know, Ashley…Ashley: Come on Dad. Let’s look at the university website. There’s more information there.Optional Listening 2A: I interviewed Sara Foxx. She likes sales, but wants to work part time.B: Hmm…I spoke with Jason Gray, and he wants to work at home but likes responsibility.A: Does he want to work full time?B: Yes, he does. How about Sara?A: Well, she wants to work part time, but she plans to stay at the sales position for at least two years. And she loves people.B: What does she plan to do in two years’ time?A: She expects to go to grad school in the future, but she likes the job.B: Jason likes the job too. He wants to make a good salary and he loves to travel.A: Well, Sara hates to fly. It seems Jason would be the person we need.B: Unfortunately, he doesn’t have any sales experience.Optional Listening 3A. I’m Don Pierce. A good actor works very, very hard. People think that actors spend their time at a lot of parties and nightclubs, but that isn’t true. Actors spend hours-many hours-studying their lines for each movie. And you really have to understand people so that you can understand your characters in the movie.I’m Janice. I think the most important thi ng for a good doctor is being a good listener. You have to understand people and their problems. A good doctor likes to solve problems and always wants to help his or her patients. And you can’t be impulsive---you should always be careful. Sometimes the fi rst answer you think of isn’t the right answer. Doctors need a lot of energy, because they are usually hardworking.Hi, I’m Daniel. To be a success in business, you have to work well with groups of people. At the same time, you need to have strong opinions and be able to explain your opinions clearly. Good business-people always like to make new things and try new ideas. They are very organized, and they work very long hours.Optional Listening 4The Dreamer: A dreamer thinks there is a “right” way to do things. This person wants to live in the “perfect world”. A Dreamer is often hardworking and organized. Many are good listeners and like to help others. Many Dreamers work as teachers, lawyers, and in leadership roles.The Partner: A Partner wants to be in a group. For this person, rules and group harmony are important. These rules keep peace in the group. Partners are often serious, careful people. Many do well as teachers, managers, police officers, and politicians.The Thinker: For Thinkers, understanding things is very important. They like to solve problems and make new things. Thinkers can also be competitive. They like to win. They are independent and often have very strong opinions. Many Thinkers work as scientists, inventors, politicians, and engineers.The Artist: Artists want to be free. They don’t want to follow the rules all the time. Artists like action and are often impulsive. They also like trying new things. Like Thinkers, many Artists have strong opinions. Many Artists are creative and do well as musicians, actors, fashion designers, and athletes.Key OL1: A. Ashley’s major at school. B. 1. arts; 2. business; 3. a lot; 4. too competitiveOL2: A. C; B. Sara: 1,5, 6OL3: B. 1. doctor (d); 2. actor (a), d, businessperson (b); 4. b; 5. a. d; 6. d; 7. b; 8. d; 9. b; 10.b. C. 1. hardworking; 2. competitive; 3. independent; 4. careful; 5. serious.OL4: 1. P; 2. D; 3. A; 4. T; 5. D, P; 6. P, T; 7. A; 8. T.OL5: 1. sports; 2. times; 3. swimming; 4. competitive; 5. invites; 6. serious; 7. fun; 8. agree; 9. athletic.Book 1- Unit 4Optional Listening 1A. Interviewer: And welcome back to the KPLX radio in Los Angeles. We’re talking this morning with Europe’s hottest singer, Yeliz. Thanks for joining us.Yeliz: Sure! Hello Los Angeles!Interviewer: So, tell us a little about yourself, Yeliz. Where are you from exactly?Yeliz: I was born in Istanbul, but I live in Scotland now. My dad’s Scottish. My mom’s Turkish.Interviewer: You’re only seventeen. What’s it like being successful at your age?Yeliz: It’s pretty exciting. I get to travel, and meet some interesting people.(B. )Interviewer: You’re touring now, but what are your plans for the future?Yeliz: After the tour, I want to take a break. Then, later this year, I plan to make a new CD.Interviewer: Do you have any advice for other young artists?Yeliz: Well, I’d say follow your dreams. Work hard, and you can be successful.Optional Listening 2If you want to become a successful businessman, you should do three things. First, you should think about your goals every day. Make plans for today, tomorrow, and next year. Second, you should join a business club. You can learn a lot from the other members, and they can give you good advice. Third, you shouldn’t work every night and every weekend. Sometimes you should take a break. You get more energy and ideas when you relax. And you need a lot of energy and ideas to make money!Optional Listening 3---Find your dreamWe all have dreams, but some people actually take their dreams come true. Their secret? They quit dreaming. And they start doing. Even a very big dream starts with small steps, and small goals. Maybe your dream is to become a doctor. Start by thinking about small goals for yourself. Ask, “What can I do today?” You can’t start medical school today, but you can send e-mails and make phone calls to get information about medical schools. Make a list of schools to call, and then call a few of them every day. What do you need for your dream? Tell friends and family members—many of them can help you. For example, you want to become an artist. You need a lot of cheap paper for drawing. Maybe your friend’s brother throws away a lot of big paper at his office. So, share your dream with the world! Another good idea is talking to people who are doing your dream job. Do you dream about having your own restaurant? Go to your favorite restaurant and ask the owner lots of questions. Most people like to talk about their work.Optional Listening 4 ---A lifetime dreamEveryone has his or her own dream jobs. Let’s listen to Yi Wang, a 29-year-old young teacher, and Hicham Nassir, who are going to talk about their dream jobs.“At the moment, I’m teaching chemistry at a university in Beijing. It’s a good job, but my dream is to make films. In China, young artists move to Beijing from all over the country. Many of them are painters, writers, and actors. I’d like to make a film about their lives and their work.” Wang is writing the film now with help from her friends. But it isn’t easy. “At the moment, the biggest problem is money,” explains Wang. “We don’t have much.” But this isn’t going to stop Wangand her partners. She says, “First, we are going to make this movie. Then, we’d like to show it in China and, maybe someday, at film festivals a round the world. ”16-year-old Hicham Nassir is a soccer player. He’s getting ready for a soccer match with his teammates. Hicham, the team’s star player, is a native of Morocco. He now lives in London with his family. “My parents want me to go to college,and major in business or law,” he explains. “They want me to become a lawyer or a successful businessman. I understand them, but I want to change their minds,” says Hicham, “I want to play soccer professionally. It’s my dream”Key: OL1: A. 1. singer; 2. Turkish (Scottish is also an acceptable answer.); 3. 17; 4. travels a lot.OL2: 1. think about your goals every day; 2. join a business club; 3. work every night and every weekend.OL3: B. 1. doing; 2. information; 3. help; 4. Talking.OL4: B. 1. Chemistry; 2. films; 3. money; 4. China, around the world; 5. play soccer; 6. business, law; 7. change their minds.OL5: 1. style; 2. haircut; 3. quit; 4. travel; 5. famous; 6. movie; 7. write; 8. million; 9. book; 10. starts.。
【旅游英语】Unit 2 Checking in at the hotel
汇必须到中国银行或指定的代办点，须填写水单，并出示 有效证件。
Useful Expressions Useful Expressions of Conversation 1 Useful Expressions of Conversation 2
• (A moment later)
• A: Thank you for waiting, madam. It totals 2510.1 Yuan RMB at today’s rate. And here is your passport. Please check it.
• B: Thank you.
rooms. We hope you have a good stay in our hotel. B: Thanks.
Words and Expressions
• internet /'ɪntənet/ n. 国际互联网; 因特网 • e-mail /'i:meɪl/ n. 电子邮件interview /'ɪntəvjuː/ n.& v. 面谈；面试 • reservation /rezə'veɪʃən/ n. 预订；保留的座位（住处）等 • room reservation 客房预订 • local guide 地陪 • cashier /kæ'ʃɪə/ n. 出纳员；收银员 • peony /ˈpiːənɪ/ n. 牡丹 • receptionist /rɪ'sepʃənɪst/ n. （前台）接待员 • accommodate /ə'kɒmədeɪt/ vt. 容纳；提供住宿（或膳宿、座位等） • standard room 标间，标准房 • registration /redʒɪ'streɪʃən/ n. 登记；登记项目 • registration form 入住登记表 • passport /ˈpɑːspɔːt/ n. 护照 • confirm /kənˈfəːm/ vt. 确认；证实 • departure /dɪ'pɑːtʃə/ n. 离开；出发departure date 离店日期
Checking in at the Hotel 住旅馆
答案：B is right. A is Chinese English.
例句：我想要一间面对湖的房间。
A.I would like a room with its face opposite the lake.
例句：对不起，我们的房间都订满了。
A.I am sorry, we're fully booked.
B.I am sorry, we're fully occupied.
答案：A is right, but we may say“They occupy the house next door.”
例句：我想要一个四周环境安静的房间。
例句：有人领我去房间吗?
A.Can someone take me to my room?
B.Can someone lead me to my room?
答案：A is right. The word“lead”is only used in relation to a blind person.
A.I would like a suite in quiet roundings.
B.I would like a suite in a quiet surrounding.
答案：A is right. When the general immediate environment is meant, the plural“surroundings”is used.“Surrounding”is an adjective as in
Checking in at the Hotel住旅馆
酒店英语 Lesson4
Act it out
Scene 1
1. Robert: You’ve just got off the shuttle to the hotel. Bellman: Welcome first. You help him carry the luggage (check the pieces of luggage; whether there are any valuable items) and show him the way to the Front Desk.
Topic Extension
D: Yes, and you can also use the small cups for hot water. G: Ok, thanks. Where is my luggage? D: I will bring it to you later. G: Thank you.
Topic Extension
R: How are you going to pay? In cash or …? G: Could I pay with my traveler’s checks? traveler’ R: Certainly, Here is your key to room 608. 608. Please keep it safe. I hope you will enjoy safe. your stay with us. us.
Standard Delivery
Sorry for delay Check the pieces of luggage and the owner Enjoy your stay!
Delivery to the Room
Apologize for the wrong delivery Check for the guest ASAP Sorry again
宾馆住宿流程英语
宾馆住宿流程英语Hotel Accommodation ProcessChecking into a Hotel:1. Arrival at the Hotel: Upon arriving at the hotel, the guest will approach the front desk or reception area. The guest should have their identification, such as a driver's license or passport, and any necessary booking information, such as a reservation confirmation number.2. Checking In: The guest will provide the front deskstaff with their personal information, such as their name, contact details, and the length of their stay. The staffwill then proceed to check the guest in and assign them a room.3. Room Key: The front desk staff will provide the guest with their room key, which may be a physical key, a key card, or a digital key on a mobile device.4. Room Assignment: The guest will be informed of their room number and the location of their room within the hotel.5. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their room.6. Payment: The guest will be required to provide a method of payment, such as a credit card, to cover the cost of their stay and any additional charges they may incur during their stay.Staying at the Hotel:1. Room Amenities: The guest will have access to the various amenities provided in their room, such as a bed, a bathroom, a television, and any other facilities or services offered by the hotel.2. Hotel Facilities: The guest may also have access to the hotel's common areas and facilities, such as a lobby, a restaurant, a gym, a swimming pool, or a business center, depending on the hotel's offerings.3. Housekeeping: During the guest's stay, the hotel's housekeeping staff will periodically clean and tidy the guest's room, providing fresh towels, making the bed, and replenishing any consumable items, such as soap or shampoo.4. Additional Services: The guest may request additional services from the hotel, such as laundry or dry cleaning, room service, or transportation arrangements.Checking out of the Hotel:1. Checkout Time: The guest will be aware of the hotel's checkout time, typically around 11:00 AM or 12:00 PM, and should plan to vacate their room by that time.2. Checkout Process: The guest will return to the front desk or reception area to check out of the hotel. They may be required to settle any outstanding charges, such as for room service or additional services used during their stay.3. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their mode of transportation.4. Feedback: The guest may be asked to provide feedback on their stay, either through a survey or by speaking with a staff member, to help the hotel improve its services.酒店住宿流程入住酒店:1. 到达酒店: 当客人到达酒店时,他们会走向前台或接待区。
U3 Checking in at the hotel
Unit 3 Checking in at the HotelPart I. Sample Dialogue示范对话ONEA：Qingdao is really a beautiful city from what I can see.The sky is exceptionally clear and I find the beaches and all the greenery rather charming.就我所见，青岛真是个漂亮的城市。
天空特别的蓝，沙滩和绿地都很美。
B：Yes, they are. Do you know “ Qingdao” means “green island”? There is actually an ongoing “Greenery Project”to make the city greener. This is Haier Road, one of our main roads. 是呀，的确很美。
您可知道“青岛”是“绿色之岛”的意思？现在正在进行的一项“绿化工程”将使它变得更绿。
这条路是“海尔路”，是我们的一条干道。
A：Where shall I be staying?我将住在哪里？B：You’ll be staying at the Shangri La Hotel.您将下榻香格里拉饭店。
A：Good. I like the Shangri La Hotel.太好了，我喜欢香格里拉饭店。
B：Among all the five star hotels in this city, it is one of the best. We’ve reserved a room with a private bathroom on the sunny side, overlooking the sea. The hotel has 24-hour room service. You’ll find a nice restaurant, a bar and laundry services there. And services such as e-mail, fax, telex, copying and typing are available at the Business Centre. It even has a complete convention service if you need to organize conferences there.它是本市最好的五星级宾馆之一。
新编实用英语综合教程2 -Unit 4 Hotel Service教案
Unit 4 Hotel Services Unit GoalsWhat you should learn to do1.Book a hotel room and services2.Check in /out at a hotel3.Fill in a reservation form4.Fill in a room reservation cardWhat you should know about1.Hotel services in the USA2.Relative clauseSection I Talking Face to Face1.Imitating Mini-Talks2.Acting out the Tasks3.Studying Email Information on the Internet4.Following Sample Dialogues5.Putting Language to UseSection II Being All Ears1.Learning Sentences for Workplace Communication2.Handling a Dialogue3.Understanding a Short Speech / TalkSection III Trying your Hand1.Practicing Applied Writing2.Writing Sentences and Reviewing GrammarSection IV Maintaining a Sharp EyePassage 1 :Information Related to the Reading Passage1. Kinds of hotels in the United States:Places to stay for a short time may be called hotels, hostels, motels or motor hotels, inns, lodges or resorts. Hostels, also referred to as youth hostels, are often for students working away from home. Motels have plenty of parking space and are usually near a freeway or highway. Inns are usually like motels. Lodges and resorts, or resorts hotels, are in the mountains, on the coast, or near lakes.2. Kinds of beds:Beds go by many different names. Starting with the smallest, there are single, twin, double, queen and king size ones. “Long boys”are for exceptionally tall people. At some hotels, queen beds are the smallest size used, so a double room has two of them. Some hotels even offer their guests waterbeds. A rollaway can be moved into a room to sleep an extraperson. Hide-a-beds are sofas that fold out to make beds.Text Welcome to Climer LodgeMiami UniversityOxford, Ohio 45056Welcome to Climer Lodge. We are fortunate to have this beautiful facility to accommodate very special guests from Miami University. In our efforts to serve you, we ask that you note the following:●The resident manager lives in Room 129, near the lobby entrance, and may be reached by dialing 9-5226. Please contact the manager if you have any questions or needs after 5:00 P.M. on weekdays and throughout weekend stays.●On the lower level of Climer you will find an ice machine, a canned beverage machine, a lounge area and kitchenette where coffee and tea and a light continental breakfast are provided.●Lounge Hours:6:00 A.M. to 11:00 P.M. daily. It is a non-smoking atmosphere.●Recreation Center Hours:9:00 A.M. to 10:00 P.M., Sunday through Thursday. 9:00 A.M. to 11:00 P.M. onFriday and Saturday. No lifeguard is on duty in the swimming pool. Parents are required to be present at all times when children are in the pool. No children are allowed in the sauna.●Check-out time is 10:00 A.M. Upon departure, please leave the key in your room.Phone Instructions:●On-campus calls: Dial only the last 5 numbers. No need to dial the 52 prefix.●Local telephone calls: Dial 88, then the 7-digit off-campus number.●AT&T operator-assisted calls (collect, calling card, etc.) —dial 80, the area code(for all long distance calls), then the telephone number.To place an international call: Dial 8+011+Country Code+City Code+Number ●EMERGENCY PHONE NUMBER: PUBLIC SAFETY —911 (Police, Fire, Medical)Language Points1 Explanation of Difficult Sentences1. (Para. 1) We are fortunate to have this beautiful facility to accommodate very special guests of Miami University.Analysis: In this sentence the infinitive phrase to have this beautiful facility ...is used as an adverbial of reason, modifying are fortunate.Translation: 我们很荣幸为迈阿密大学尊贵的客人们提供优美的住宿条件。
捷进英语 unit 4
捷进英语Unit 4老猴子咬菜根学习交流Lesson 1 Checking in 办入住手续1.Thank you so much for getting my bags back. 非常感谢你取回了我的包。
We aim to please. 我们的宗旨就是让顾客满意。
Do you have my booking? Yamamoto? 有我预订的房间吗？Yamamoto。
How do you spell that, please? 请问您的名字怎么拼？Y-A-M-A-M-O-T-O. Y-A-M-A-M-O-T-O。
2.Here we are. 找到了。
That's a suite on the 24th floor, with a lovely view of the park.是24层的一个套间，可看到公园的宜人景色。
Great. 太好了。
3.And we're connecting the computer, fax machine, and extra phone in your room right now. 目前我们正在您的房间里接通电脑、传真机及第二部电话。
Very good. 很好。
Here's my card. 这是我的卡。
4.Can you tell me the hotel phone and fax numbers, please?你能告诉我旅馆的电话和传真号码吗？Of course. 当然。
The hotel phone is area code 617, 437-1890. 旅馆的电话是：区号是617, 437-1890。
Your fax number is 617, 437-1888. 您的传真号是617, 437-18885.617- 437-1888.Thank you. 谢谢。
Your card and your key, Mr. Yamamoto. Yamamoto先生，您的卡和钥匙。
外国人入住酒店大致流程和注意事项
外国人入住酒店大致流程和注意事项1.请问您预订的是哪天入住酒店？May I ask which day you have booked to check in at the hotel?2.请出示您的护照和信用卡以完成办理入住手续。
Please show your passport and credit card to complete the check-in process.3.您需要填写一份客人登记表格，请填写您的姓名、地址和联系方式。
You need to fill out a guest registration form, please write your name, address and contact information.4.酒店会为您提供一张房间钥匙卡，您需要在退房时归还。
The hotel will provide you with a room key card, which you will need to return upon checkout.5.请您在入住前确认房间内的设施是否齐全并且可正常使用。
Please make sure that the facilities in the room are complete and in good working condition before you check in.6.您可以选择预付房费或者选择在退房时结算。
You can choose to prepay your room charges or settle them upon checkout.7.如果您需要使用酒店的额外服务，比如订餐或者预订旅行团等，请在前台咨询。
If you need to use additional services at the hotel, such as ordering meals or booking tours, please inquire at thefront desk.8.请确保您在退房前结清所有的额外费用。
checking in at a hotel知识分享
Note: book…room for… 订了几天的房间
A: You have booked ... For …, Is that right?
B: No, it’s …
｛Double room 双人间 Single room 单人间
suite
套房
Wenzhou Sheraton Hotel
Wenzhou International Hotel tips： Ms 一般用于已婚和未婚的女性，Miss只用于未婚的青年
Dialouge 2
R:You have booked a single room for a week, Is that right?
Wenzhou International Hotel
温 州 喜 来 登 大 酒 店 Five – star hotel
Wenzhou Sheraton Hotel
Wenzhou Howard Johnson Hotel
How to check in at a hotel?
Section A: Warm- up words
Do you know the most famous hotel in the world？
The mMostisfSsaiemovnoeunsI-hsmotpaterolsshsionibttelhele world
Question
Can you tell me some famous hotels in Wenzhou?
Dialouge 3
R: Do you have any identification?
C: Yes，Here is my driver’s license
This could be Heaven or this could be Hell
《新编实用英语二》Unit4 Talking
5.renovate v. [ ‘renəveit ] 更新,革新,刷新
make brighter and prettier 6.renovation n. [ .renə‘veiʃən ] n. 革新,刷新,修理
the act of improving by renewing and restoring *The hotel will reopen next week after its￡1 million
Oh, yes, we do. G: Good. I would like to have a non-smoking room.
h
15
I Would Like to Book a Double Room
R: There are many non-smoking room available in our hotel. May I have your name, please?
h
12
2. Warming up for the new class
When you travel, most often you have to make reservations at a hotel, therefore you must know how to book a hotel room and how to check in or check out at a hotel. They are quite useful and important pieces of information and this unit will tell you how.
back
h
5
Sample 1
Holiday Hotel Guest Services Guide
新编文档-酒店英语unit4 Dining in Hotel-精品文档
it.
back
next
酒店英语 Part One : Text A
Chinese
Para.3 Once launched, customers at Hyatt hotels will see more upscale-looking menus that describe organic vegetables, seafood, meat and dairy produced without chemicals. Portions will be smaller, says Susan, Hyatt's vice president of food and beverage.
Burger" will replace the existing, unbranded burger. It will be made with 7 ounces of beef instead of 8, and have
817 calories vs. 1,176. "We're not putting our customers
back
next
酒店英语 Part One : Text A
Healthier Food at Hotels
Chinese
Para.1 It's becoming almost impossible to
get junk-food at many major hotels, as they
steadily give their restaurant menus Whole
bbacakck
nenexxtt
酒店英语 Part One : Text A
新编实用英语综合教程二unit4hotelservice.1 推荐
4) I’m Awfully sorry. Tom: I’d like to book a single room for two nights.
What You Should Know About
1. Hotel services in the USA 2. Relative clauses
Talking Face to Face
Section Ⅰ
Section Ⅱ
Being All Ears
Section Ⅲ
Contents
Section Ⅴ
Appreciating Culture Tips
Section Ⅳ
Maintaining a Sharp Eye
Trying Your Hand
Section Ⅰ Talking Face to Face
Imitating Mini-talks
Speak and Recite
Acting out the Tasks
Back
Unit | Four
3) Would you please show me your passport? Catherine: I would like to stay in this hotel for a couple of days.
Receptionist: Welcome. Would you please show me your passport? Catherine: Here you are.
Receptionist: I’m awfully sorry. We don’t have any room available now. Tom: No problem. I’ll try some other hotels nearby.
旅游英语
Unit 1 Tourism and Tour GuidesLearning ObjectivesAfter studying this unit, you are supposed tounderstand different definitions of tourism as well as its key elements;familiarize yourself with the roles and responsibilities of a tour guide;learn how to achieve the professionalism as a tour guide;know some related strategies for taking Tour Guide Qualification ExaminationDefinitions of Tourism1. Tourism is a comprehensive economic undertaking and it plays a very important role in a country's economic construction.2. Tourism is a kind of foreign relations work, since it offers an effective means forperson-to-person diplomacy.3. Tourism is the practice of traveling for pleasure, a kind of cultural activity most frequently associated with rest and relaxation, sport and access to culture and nature.4. Tourism is the business of providing tours and services for tourists. It's related to businesses such as transportation, hotels and restaurants, tourist attractions and resorts, travel services and so on.5. Tourism, to individuals, refers to activities in which they acquire pleasure, relaxation or to enhance knowledge and enrich their lives.6. The tourism industry is composed of three elements: tourism resources, tourism facilities and travel services.7. Tourist attractions are the basic things that make people tourists, such as spectacular scenery or an opulent museum. Tourist facilities are conditions which open the door for local establishments to accept business from tourists. Travel services indicate the services specifically supplied for tourists, which show the ability and quality of tourist businesses. They span a pretty large range. They can be services supplied during the journey,(eg. transportation services) or the services offered in hotels or restaurants, in scenic spots or elsewhere. The services supplied by tour guides should also be counted.What is a Tour Guide?A tour guide is a person who leads tourists to scenic spots and historic attractions and introduces the history and culture of these places to them.Jobs done by Tour Guidesnavigating, communicating, interpreting, role-modeling appropriate behavior, entertaining, treating injury, ensuring safety, managing disasters etc.Five Key RolesAn Information Provider A Teacher An Entertainer A Host A Disaster ManagerUnit 2 Receiving the Guests Related Special Terms1. Major types of tourist guidestour manager/ escort 领队national guide/guide interpreter 全程导游员/全陪international receptive tourist guide 国际接待导游international tourist guide国际导游domestic tourist guide 国内导游overseas travel tourist guide 国际游导游scenic-spot guide景点导游员local guide地方导游∕地陪driver-guide司机导游员adventure guide探险导游员heritage interpreter 历史遗迹解说员escort interpreter陪同解说员Docent博物馆解说员professional tour guide职业导游员non-professional/ amateur tour guide/step on 非职业∕兼职∕临时导游员hina International Travel Service (CITS)国旅China Travel Service/ Agency (CTS/CTA)中旅China Youth Travel Service (CYTS)中青旅China Comfort Travel (CCT)中国康辉旅行社Overseas Chinese Travel Services (OCTS) 中国海外旅行社2. Types of travelgovernment delegatio n政府代表团vacational group休假团study/ survey group考察团individual group 散客团all-in/all-inclusive tour统包旅游congress tourism会议游domestic/ground inclusive tou r国内∕地面包价旅游incentive travel奖励游group package团体包价旅游3. Tour guide’s documentation＆toolsprofessional badge导游员胸卡tour guide certificate导游资格证tour banner旅行社徽旗itinerary/ schedule团队旅行计划identifying cardboard指认牌3. Steps on meeting tourists1. You should get the basic information of the group as follows:name of the travel agency,name of the liaison in charge of the group,the group code,name of the tour leader and national guide,number of tourists,names of all tour members including theirnationalities, gender, occupations, ages, religions and special requests, etc.2.Study the itinerary carefully. You should confirm details from transportation, hotels, rooms, restaurants, and meals.3.Bring all the necessary items, including tour guide certificate, professional badge, and the itinerary of the group.4.Prepare a welcome speech beforehand. The speech should be brief but full in content.4. Welcome SpeechesGood evening, ladies and gentlemen,On behalf of Beijing International TravelService and my colleagues, I would like towel come you to China and our capital city,Beijing. My name is Qian Jiang and I will be your local guide for the next several days during your stay in Beijing. Please allow me to introduce Mr. Fang, your national guide who will travel with you throughout your trip in China, and our experienced driver, Mr. Wang who has worked for the Beijing Tour Bus Company since it was established in 1998. We will do our best to make your stay in Beijing pleasant and enjoyable. I hope that your visit to our city will a memorable experience. Now, I would like to invite Mr. Fang to say a few words, Mr. Fang, please…Paris is a majestic city, a city of culture, Romance, gastronomy, design and fashion. It is also a city on the move, a city of daring. With theopening of new museums, world-class sporting events, festive and popular urban happenings, Paris is a capital that never sleeps. Whether you are a new comer or already familiar with the Paris scene, there is a vast choice awaiting you: over 1,800 classified monuments, 170 museums, 145 theaters and 380 cinemas. Some of the cultural sites of the capital are absolute “must” and among the most visited monuments in the world. Several of them have UNESCO world heritage status.Paris, however, is not just a historical city. Its riverbanks and neighborhoods, some of Which retain a village atmosphere, are an invitation to stroll and sightseeing. Paris, the eternal, City of Lights, original, modern, creative is all yours. Whether you are already “in love” with our city or here for the first time, ple ase make yourself at home.Welcome to Paris!Unit 3 A Bus Tour GuidingRelated Special TermsIntroducing the citycity proper 市区outskirt 郊区in the vicinity附近bustling city繁华都市metropolis 大都市n. (metropolitan adj.) residential area住宅区downtown商业区moat护城河municipal government市政府 (municipal adj.市政的 )continental climate大陆性气候marine climate海洋性气候highland climate高原气候license plate牌照local delicacy地方风味cuisine烹饪tour program旅游日程安排Beijing standard time北京时间land of abundance富饶之地Buddhism佛教Introducing a hoteleconomy hotel 一星级饭店somewhat comfortable hotel 二星级饭店average hotel 三星级饭店high comfort hotel四星级饭店deluxe hotel 五星级饭店commercial hotel商务酒店resort hotel 度假酒店apartment hotel公寓式酒店check in办理入住手续check out结账brochure 宣传册up-to-date facilities先进设施be of international standard符合国际标准Unit 4 Checking in at the Hotel Related Special TermsRooms：a catalog of room types single roomdouble room/ twin bed room big single roomtriple roomeconomy roomstandard room superior room standard suite deluxe room presidential suite studio room工作室multi-function room combined type roomsMeal plansEuropean plan (EP) American Plan (AP) Modified American Plan (MP) Continental Plan (CP)Front officedoorman operator information clerk reservation wake-up call（叫早）Receipt（收据、发票）key cardregistration formFood and beverage(饮料) departmentBuffet(餐室、自助餐) night barrestaurant captain(领班)executive chef(厨师长、厨师)Bartender（酒吧招待）Housekeeping departmentroom attendantChamber(房间、套间) maid(女服务员) housemanbaby cot(婴儿床)room servicesea view garden viewpool viewLaundry(洗衣服务) Shrinkable(会收缩的) Plumber(水管工) floor supervisorRecreation departmentballroombowling alley(球道)billiard room(台球)Sauna(桑拿)hairdressing/ beauty salon gym/ fitness club/health center massagefoot massagebusiness centertourist souvenir (relic 纪念品) squash courtshopping arcadeRoom reservations prior to check-inmethods of room reservations:making telephone calls,sending e-mails or faxes,sending letters by post, or visiting the hotel by personUnit 5 Itinerary Planning Related Special TermsDiscussing SchedulesdraftTentative (试验、试探）Preliminary (初步的、预备的；预试)itinerary planning (旅程、旅行计划)means of trafficabide byprivilegemutual equalityin the capacitybear the expensesuperb servicesat your requestregarding tourists as supremeActivities involvedsightseeing tripcity tourspecial interest touroptional tourethnic minority and culture tourtheme parkimperial gardenMonastery (寺院)sightseeing guide bookday-to-day eventCruise (航游，乘游船漫游)Making Tour Plans1 Travel routeThis part shows the complete travel route of the visitors' stay in China, the entry and exit port cities, time of entry into and exit from China, transportation means at each destination, duration at each destination, and major tourist2 Personal data of the visitorThis part is important for you to plan personalized service for different visitors. The information mainly includes visitors' names, gender, age, professions, religious beliefs, etc.3 Basic information of the tour groupThis part of information mainly consists of the name of the tour organizer, name and code of the tour group, number of the visitors, name of the tour leader, nationality and working language of the group, special interest and taboos, names of hotels the group is going to stay at and mode of transportation, and so on.Unit 6 Shopping during the tourQuestions1. Do you like shopping? Do you often go shopping?Yes for LadiesYes, I do. I’m really keen on/ crazy abou t shopping.I take it as my hobby, whenever I got some time off, I'd like to go shopping.I'm afraid I can't live without shopping. I feel as if addicted to it.Even window shopping.No for MenFrankly speaking, I hate it, it is so tiring, I can never understand why some ladies keep going shopping, esp. those who just keep going without buying anything (window shopping).2. What places do you often go for shopping?PLACES:shopping center, shopping mall, hypermarket(超级大卖场), local market, department store, clothing mall, emporium(商业中心), supermarket, Flea market(跳蚤市场)，junk shop(旧货店)，Art gallery(画廊)3. Do you like to buy something through the Internet?Yes, there’re many people shop on line, which is said very convenient, but I have never tried for security reasons.Yes, it is very popular among young people esp. boys, who don’t like go shopping.4. What kind of things do you often buy?Words:necessaries 必需品, books, food, office appliance办公用具, kitchen appliance厨房用具, clothing/ clothes, shoes, gift/present., The clothes shop,Fashionable ornament(时尚配饰), Special Local Products(当地特产), The jewellery store, Cosmetics store(化妆品),The Arts Sore The supermarket5. Who tend to do more shopping? Man or Woman? Why?Surely women are more tend to do shopping, especially the house wives, who know much better about what to buy.It depends on what to buy, for house, furniture, electronic products, etc normally it is man who does the shopping, while if it is for…I am not sure whether it’s true or not, but most of women do enjoy shopping. On the contrary, man would normally do something else instead.6. Describe a shopping center where you often go. KEY: (where, why)Normally, I’d like to go to …(Carrefour), from which I can buy comparatively better things with the lowest prices, and there are normally all kinds of things from daily necessaries to appliance, so that I do not have to keep walking in deferent stores. But I hate to line up for my turn to pay sometimes I have to wait for about 30ms, which drive me crazy.Hong Kong- the Shopping Paradisefree port(自由港) , import duty(进口税) , quality product(高质量产品) ,A shopping TrapShopping during the tourThe dos and don’tsThe dosTourists’ interests, requirements, purposeSuggestions, recommendationThe don’tsYou should not add extra shopping programs, extend the shopping time or take them to the shops other than the designated ones.You should not exaggerate the quality of tourism products.Best buys in ChinaBeijingCloisonne(景泰蓝), fresh water pearlsXi anreplicas of the Terracotta ArmyTang Dynasty hand painted chinaHangzhouLongjing Tea silk embroidery(刺绣)GuilinChina Southern Sea pearlsYunnanMounted(标本) butterfliesWhere to buydistrict bazaar flea market (跳蚤市场) junk shop(旧货店) art gallery(艺术画廊) ClothingWardrobe(服装、衣柜) ready-made/ ready-to-wear clothes housecoat/ dressing gown Bathrobe(睡衣) overalls blouse(罩衫) pyjamas(睡衣裤) dust coat twinset(女式两件套毛衣) Muffler(围巾)，knitted(针织的) shawl(披肩)，fur stole(毛皮披肩), girdle(腰带) ，slippers(拖鞋) sandal(凉鞋)，brooch(胸针)，headdress(头饰、头巾)MaterialsGem(宝石、珍宝)，ruby(红宝石), sapphire(蓝宝石) ambe（琥珀）Porcelain（瓷器），Satin（缎），brocade(锦缎）,Handcrafts papercraftt candle craft, Chinese paintingUnit 7 SightseeingRelated Special TermsTourismtourist trade；tourist season；off season淡季，off-peak season 淡季，off season 淡季，peak season旺季；shoulder season/period 平季，tourist spots 旅游点guide book tour brochure ，tourist attractions and resorts，remains of historic relicsstate-list famous historical and culture cities 国家级历史文化名城co-agricultural garden for tourismState-listed famous historic and cultural citiesseaside sanitarium mountain resortReligious toursTaoist temples，Buddhist nunnery mosque chapel nunnery shrinemonastery stupa(佛塔), Pilgrimage(朝圣) tourUnit 8 The Art of Managing a Tour（带团技巧）Please write a One Sentence Definition for tour guide and Leadership ：A tour guide is a person who leads tourists to scenic spots and historic attractions and introduces the history and culture of these places to them，meanwhile，the tour guide should do the jobs ranging from navigating, communicating, interpreting, role-modeling appropriate behavior, and entertaining to helping deal with loss of belongs, treating injury, ensuring safety, and managing disasters, etc.Leadership is the art of accomplishing more than the science of management.Leadership is a complex process involving three dimensions:A. the leadersB the employees / group membersC the demands of the situationDeveloping leadership skill consists of the following 6 factors.1 .Orientations (向导，引导)2 .Quality of the Tour Commentary (解说)3 .Good Timing4 .Group Awareness5 .Using Humor6. Skillsbossy(爱指挥人的). tactfully (得体的). experience, knowledge, strong leadership skills.Unit 9 Interpretation and Visitor Experiencethe following principles are helpful guidelines when you plan interpretive activities:1 Provoking thought,2 Be relevant,3 Revealing significance,4 Entertaining and organized.Unit 10 Nonverbal Messages in Tour GuidingAppear to Be ProfessionalGrooming,[打扮],Work attire[服装],Nonverbal expressions,V oice and words.Build a Likeable PersonalitySelf-confidenceOptimismDevelop a Professional AttitudeUnit 13 The Art of Tour Commentary DeliveryMaking Your Commentary CommunicableThe following aspects are of primary importance:e Appropriate Language2.Make your nonverbal expressions supportive3. Learn to listen to your audience4 Make your communication interesting and effectiveThe Skills of Tour Commentary Delivery1. Stress features of the site2. Break the tour commentary into several related parts3. Relate the sight with memories4. Use tales and legends5. Make an analogyUnit 14 Dealing with EmergenciesManaging ProblemHow to handle the loss of travel documentsWhen your tourist has lost his passport or other travel documents, you should first obtain some detailed information about the case, and try to get back the lost documents. If such effort has been futile, you have to take the following:If the visitor is an international tourist, you should report the case to your travel agency and geta supporting document to confirm the loss. Then the visitor can report to the local Public Security Bureau and gain another supporting document. Next you help the visitor apply to his country's embassy or general consulate to China for a new one.How to handle the loss of personal belongingsIf a tourist has lost his wallet or other things on the trip, first you should be empathetic and comfort the visitor. Then you ask him detailed information and report the case to the Public Security Bureau. Next, you report the case to your travel agency for advice and assistance.How to handle lost luggageFor a tourist, probably the most intolerable inconvenience is having his luggage lost or damaged on a trip. When it should occur, there are some steps you can follow to remedy it. First, contact the luggage man to check whether he has sent it to any other room. If not so, you get in touch with the luggage transport department of your travel agency, and find out how many tour groups they have handled at the time the visitor's group arrived, and where other groups are staying, in case the visitor's luggage has been delivered to the wrong hotel.If the lost luggage cannot be retrieved within the precinct of the city, you can go on to contact the hotel, travel agency, and airport whose service this tour group has used at the previous destination, and seek their assistance in search of the luggage.When a Tourist Gets lostIf one of your group members gets lost on the tour, you may solve the problem this way. First, you inquire of other members and local people for clues. Next, you may turn to the local police station or tourism administration authority for assistance. If useless, you can also call the hotel front ofice and floor service desk to inquire if the tourist has returned to the hotel.How to Deal with a Traffice AccidentTraffic accidents usually occur during rush hour and under unfavorable weather conditions. When in such type of setting, you should be steady and calm first, and take immediate measures to rescue the wounded tourist. After that you report the case to the travel agency executive, and listen to his advice and instructions.When a Tourist is Seriously IllIn case a tourist in the group suddenly falls seriously ill, you should take the following steps. First, send the patient to the nearest hospital immediately. On board a plane, a train, or a ship, you may ask doctors from the passengers for help.If a tourist's life is in danger while with no relatives on his trip, you need to follow suggestions made by doctors and the tour leader, and urge the tour leader to notify the patient's relatives to come to the city.The Sudden Death of a TouristAt the sudden death of a tourist, you should calm down first, and then take immediate measures. If the death happens in a hotel, you should send for the hotel manager, security staff and doctors to examine the deceased and report the case to the travel authority.If a tourist suddenly dies on a trip, you should report it to the travel service executive and ask for his advice. Then you notify the deceased's relatives. After that, you ask the doctors to prepare an emergency treatment report and a certificate of death in duplicate for the tour leader, and the travel service authority.【概括总结】Unit 16Learning ObjectivesAfter studying this unit, you are supposed to:1.be familiar with preparations for the visitors’ departure;2.be clear about your responsibilities during the visit ors’ departure3.identify the formalities of seeing the visitors off at the airport4.be skillful at farewell speech deliverySection A General remarks on a farewell speechBidding farewell to visitors is the last important section of your responsibilities. A mere farewell speech might be easy to make, but it is far from enough for the farewell. As the local guide, you should try your best to make proper preparations and help the visitors wrap up their visit smoothly. Generally, a farewell involves the following steps.Making Necessary PreparationsConfirmation and double-check of the ticketsYou should remember to double check, usually one day ahead of the visitors’departure, or let the tour leader and visitors themselves check their departure arrangement.Decision on time of departure from the hotel and the last mealProper arrangement for the departure time from the hotel will allow visitors ample time to get everything ready. The arrangement should be based on the following elements:Departure details of the visitors;Suggestions from the tour leader and the national guide;Traffic conditions and weather conditions;Experience of the driver and yourself.Relavant documents preparedIn most cases, you should not keep the travel documents of the visitors. They should be reserved to the visitors or the tour leader once they are used. Remember to check your own personal belongings to see if you have kept anything belonging to the visitors.From the Hotel to the AirportLuggage CollectionBefore the tour group leaves the hotel, you should take the responsibility of handing luggage over to the porter of the hotel. All the luggage of the visitors should be collected first. The you should work with the national guide and the tour leader to see how many pieces of luggage there are, and make sure each piece is well packed and remain intact.Check-out from the hotelA tour group is supposed to check out from the hotel prior to 12:00 at noon. You should assist the visitors to finish this process at the front desk. If the check-out is made after 12:00 but before 18:00, half day's room rate should be charged from the visitors.Getting onto the busAfter evrything is settled in the hotel, it is time to get onto the bus. Don't forget to remind the visitors to check if anything has been forgotten in the guest rooms. You should make sure that everyone in the group is with the others before you leave the hotel.Bidding farewell speechRemember that you are on the bus at the moment. And this is only one of the occasions when a farewell speech, either formal or informal, can be delivered. The farewell speech on the bus may cover a brief comment about sites tourists have visited. Or it can be a review about the visitors' travel in the previous few days. It is wise to repeat the most significant elements of the tourist attractions in your city briefly, which will surely deepen their impression, and then make them feel it worthwhile to have visited your place.Departure at the airportYou must make sure enough time is spared for the visitors' formalities at the airport. After the group arrives at the airport, remind the visitors to take everything necessary with them when they get off the bus.Section B Farewell SpeechThe general content of a farewell speech might include the following points:Show your appreciation for the visitors' cooperation during your service;Briefly review their visit, and bring them back to the greatest moments of the tour;Make sincere for any inconveniences or problems that have been caused by the fault of your service during the stay;Welcome any of the visitors' suggestions and advice for the improvement of your service;Make a brief introduction to the next destination of their travel;Expressyour regards for their families and friends if they are homebound;Express your warm wishes for their coming journey.A Formal Farewell Speech at a Grand Farewell BanquetRespected Dr. David Stephenson, Vice president of Institute of International Education, and ladies and gentlemen, Your 7-day research after the annual international educational cooperation conference is coming to an end by tomorrow, and you are leave China very soon. During your stay in Beijing, I was entrusted by CITS to take the responsibility of providing you with necessary tour guiding service. At this moment, I would like to say a few words on behalf of CITS. In the first four days while I was with you, we visited some universities, some research institutes and government organizations. We have attended a couple of forums and conferences. I was deeply impressed and moved by your zest and devotion to the cooperation on higher education exchange between our two nations. We feel very lucky and honored to have such cooperative partners as you are. In theremaining three days, we visited some famous tourist attractions in Beijing. I found ever delegation member was very cooperative, and willing to offer us his or her understanding. I felt very pleased to have been with you during your visit. Once again, I would like to express our appreciation ofyour coming to China and your cooperation during your stay.There we want to thank you for your friendship. For those whom you have talked to but are not able to come here to bid farewell, I'd like to express their gratitude.During your visit to the different Organizations and institutes, you have conducted so many warm conversations with the people from all backgrounds, from government officials to students. Your comments and suggestions are so valuable for the development of our educational exchange in the future.Lastly, we sincerely hope that you will get the chance to come back to China in the nearfuture. As you may have noticed, China is developing at such a rapid speed, I am surethat when you come back again, you will feel amazed at your new discoveries. China is such a large country, and Chinese people are hospitable people. We hold that:“It is great delight to have friends afar.”Since our friendship has just started to grow here, isn’t it a great joy for us to receive you as guests again?When you arrive home, please kindly give our regards to your families and friends.Now ladies and gentlemen, please raise your glasses and join me in a toast:To the further cooperation and friendship between our two nations;To the mutual benefit of our educational cooperation;To the health of Dr. David Stephenson;To the health of our distinguished guestsand everyone present here tonight.Cheers!Thank you very much.An Informal Farewell Speech to a Tour GroupLadies and gentlemen,Your visit to our ancient and dynamic city of Chengdu has come to a close. It has been such a pleasure for me to have stayed with you in the last few days and have served as your local guide. You were very cooperative and friendly and that has made my job a lot easier. I hope you have enjoyed the time we spent together as immensely as I do. We hope that your experience here has left you sweet memories. Please forgive us if there have been any drawbacks in out work and please feel free to give us your kind criticism and suggestions. We hope to offer you better service whenyou visit us next time. We look forward to seeing you very soon in the future. Thank you very much for coming to our city and using our service.Wish you s pleasant journey to Guilin.Goodbye!An Informal Farewell Speech on the Bus to the AirportDear friends,We are soon arriving at the airport. I t is a pity that we have been caught in such a traffic jam due to such bad weather conditions. After we arrive at the airport we will be busy with your check-in and other formalities and the departure hall has recently been crowded with tourists. We willpossibly have no chance to say goodbye to each other. Now let me take the time toexpress our thanks to you for your visit to our city.I felt very pleased to have been working with you as your local guide this time. I would like to thank you for your understanding and assistance in settling problems the other day. It was very precious for me to learn how to keep calm at the presence of difficulties. We felt glad that you have chosen Guangzhou, a modern and well developed city as your last stop in China. We hope that your brief stay here has left you a favorable impression of China and its development.Now would you please do me a favor and fill out these service quality evaluation forms? Please make ticks in items you choose and write down your kind suggestions for our。
Unit Four Making Reservations 【listening】
Listen and Match
Listen to the passage again and match the information in Column A with the choices in Column B.
Column A 1. The fire started ________
Column B a. in the kitchen. b. in the lobby. c. in a bed room. d. in the lounge. a. 3:05 p.m. b. 3:10 p.m. c. 3:25 p.m. d. 4:00 p.m.
4. People were standing and yelling for help ________ .
a. b. c. d.
in their rooms. at the windows. in the corridor. on the roof.
Listen and Match
Column A 5. one man jumped from a second windows and ________ a. b. c. d.
Script
Listen and Read
Now listen to something more challenging--- passage
with some blanks for you to fill in. The words in the
brackets will give you some hints. A glance beforehand at the word list provided below will be of some help to you.
空中英语情景口语对话：Checking in at a Hotel住旅馆
空中英语情景口语对话：Checking in at aHotel住旅馆在日常生活中，我们随处可见的英文的广告，以及从21世纪以后英语的广泛使用，那么关于住旅馆如何表达?以下是我给大家整理的空中英语情景口语对话：Checking in at a Hotel住旅馆，盼望可以帮到大家Mr. Woods : Id like a double room for tonight.Clerk : Do you have a reservation?Mr. Woods : Yes. I called you last week from New York. My name is George Woods.Clerk : Wait a second , please. (She checks the computer.) Yes, Mr. Woods, we have a room reserved for you. How long do you plan to stay?Mr. Woods : Probably two days. My wife will join me tomorrow. Then well decide when to leave for Seattle.Clerk : Would you sign the register, please?Mr. Woods : By the way, does my room have a private bath?Clerk : Certainly. Every room in this hotel has a private bath.Mt. Woods : Does my room have twin beds or a double ? I prefer a room with twin beds.Clerk : Your room has twin beds, Mr. Woods. It also has a view. Im sure youll like it....This is your key. Its on the eighth floor, room 801. Theelevator is over there.Mr. Woods : Thank you. One more thing, where is your restaurant?Clerk : The restaurant is on the second floor. We also have a cafeteria on the top floor. If you would like something to drink, you can either call room service or come down here. The bar is right behind the lobby.Mr. Woods : Thank you. Youre very kind.Clerk : Youre welcome.Vocabulary解释1. reservation n.预约，动词为reserve 。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
• presidential suite • studio room • multi-function room 2. Meal Plans • European plan (EP) • American Plan (AP) • Modifie (CP) 3. Front Office • doorman • operator
Bao Gong’s Memorial Temple
Bao Gong’s Memorial Temple, as its name suggests, is a memorial hall to (1)___ Bao Zheng, an upright official in the northern Song Dynasty. The memorial hall is located in Baohe Park just (2)___ of the city center of Hefei, Anhui Province. It was first built in the period 1488 to 1505 of the Ming Dynasty, and was rebuilt in (3)___ and 1946 respectively. It is a typical ancient architectural(4)___ with style imitating that of Song Dynasty. Covering an area of one hectare, it mainly consists of the Main Hall, the Second Hall, the west and east wing halls, the Banbi Corridor, and the(5)___ Pavilion. In the Main Hall, a
“I hope it will clear up soon.” “Did you watch the program…?” “What’s the weather like in your city?” “We will have a very busy day today.” Don’t ask personal questions about age, weight, illness, income or religion. In general, asking about these topics is regarded as impolite, even among close friends. Try to avoid such questions as: “How many children do you have?” “How old are you?” “How much did you spend on those shoes?” “What does your husband/ wife do?” General questions about family can be asked to start a conversation. You may ask if a person is single or
6) Convey important information to the group. 7) Stay in the lobby for 20 minutes after each member gets the key. 8) The guide informs the floor attendant when tourists find their rooms dirty and in disorder, or they are having some other problems.
• information clerk • reservation • wake-up call • key card • registration form 4. Food and beverage department • buffet • night bar • restaurant captain • executive chef • bartender
1) The local guide should instruct his group to wait in the lobby. 2) Help tour leader to go through the check-in procedure. 3)Confirm the room arrangements with the tour leader beforehand. 4)The receptionist give the tour leader a rooming list and a packet of keys. 5) The tour leader assigns the rooms to the group. The local guide introduces the main facilities of the hotel.
bronze statue of Lord Bao, which is 3 meters in height and (6)___ tons in weight, is displayed. By the side of the Memorial Hall, there is a pavilion with a (7)___ in it. The well is named Lian Quan. Legend has it that those officials who have not been honest and (8)___ dare not drink the water from the well. Bao Zheng is known otherwise as Bao Gong. He was famous as an upright and (9)___ official, as well as a fearless, impartial(10)___ who passed true verdicts in all the cases he tried. The people called him “Just Judge Bao” in the Northern Song Dynasty.
marries, or indirectly say, “Do you have a family?” Politics may become a topic in a conversation, as many westerners stay current about political issues. Be aware that politics is an “emotionally charged” topic because the people in the conversation may have different viewpoints and beliefs. Tact should be used when making comments, especially if you are unfamiliar with the viewpoints within the group. Private things are taboo. All taboos must be avoided at all times, on all occasion. Other taboos are: glancing at somebody’s letter, playing with someone’s things, entering a room without permission… etc.
Section B Listening Comprehension
Proper Nouns Bao Gong’s Memorial Temple 包公祠 Main Hall 大殿 Second Hall 二殿 Banbi Corridor 半壁廊 Stele Pavilion 碑亭 Lian Quan (Honest and Clean Well) 廉泉 Just Judge Bao 包青天
Section C Check-in at a Hotel
1. Room reservations prior to check-in • methods of room reservations: • making telephone calls, • sending e-mails or faxes, • sending letters by post, or visiting the hotel in person 2. Check-in at a hotel steps for the local guide to follow when checking in the group:
Section D Cultural Differences: Art of Speaking
The art of speaking is very important to your work. Your inner feelings should be expressed in overt speech. Speech is a most powerful too to bring different hearts together. You should live up to guests’ expectations not only in deeds, but also in words. Basically, your speech should be cordial, friendly, sincere, rich, modest, gentle, humorous, expressive, and well-tailored to the tastes of your guests. Forget your Chinese culture habits. Avoid the following sentences: