酒店服务技能竞赛英语
2021年江苏省职业院校技能大赛赛项规程-餐厅服务
2021年江苏省职业院校技能大赛高职赛项规程一、赛项名称赛项编号：JSG202140赛项名称：餐厅服务英文名称：Restaurant Service赛项组别：高职组赛项归属专业大类：旅游大类二、竞赛目的本赛项的举办，旨在推动高职酒店管理专业教育教学改革，促进高素质、技术技能型酒店管理专业人才培养，以适应酒店业高质量发展需要。
通过竞赛，检验高职酒店管理专业学生在餐饮服务工作中的创新设计能力、对客服务能力、社会交往能力、工作组织能力、服务技术技能等酒店管理专业核心能力。
通过竞赛，推动高职酒店管理专业教育教学改革，促进酒店管理专业教学与产业需求对接，课程内容与职业标准对接，专业教学过程与实际工作过程对接，营造支持职业教育发展、崇尚技艺技能的社会氛围，促进职业院校与行业企业在专业人才培养方面的深度融合，使人才培养目标更好的符合行业和企业需求。
通过竞赛，促进高职酒店管理专业教育教学对接全国职业院校技能大赛、中国技能大赛、世界技能大赛标准，强化学生规则意识、服务意识、卫生安全意识、环境保护意识等职业素养的培养。
三、竞赛内容本赛项由涉及酒店中西餐餐厅服务的主要内容组成，赛项内容涵盖了酒店管理专业教学的核心技能和职业素养，强调操作的规范化、程序化与职业化要求，体现创新创意的发展需求。
模块1.口布折花与展台设计竞赛时间： 40分钟选手根据自拟主题，设计10个主题宴会口布折花，并在展台展示。
竞赛内容和要求包括：（1）包边台。
使用现场提供的台布将展台进行包边处理，不得使用夹、卡、钉等辅助工具。
（2）口布折花，须包括杯花和盘花。
口布折花在工作台上操作。
（3）提供一份宴会主题说明书和口布花名卡，名卡置于口布花旁边。
（4）进行展台设计与布置，允许使用不超过5种（件）装饰品辅助，装饰品自备。
折花口布自备，质地、颜色不限。
模块2.中餐宴会服务竞赛时间：60分钟每位选手按照宴会服务要求为3位客人提供服务，包括果盘制作与服务、摆台、餐前服务、酒水服务、菜品服务和餐后服务等。
2014酒店技能大赛试题
餐厅服务(中餐宴会摆台)专业理论理论题库25. 四星级和五星级（含白金五星级）饭店是完全服务饭店，评定星级时应对进行全面评价。
（二）判断题26．热毛巾箱、电饭锅、微波炉、空调等电器使用后一定要切断电源，电器设备周围严禁堆放易燃易爆物品。
（）27．餐厅是指向客人提供食物、饮料及休闲设施，使客人补充体力、恢复精神的公共就餐场所。
（）28．在使用托盘服务客人上应注意在操作过程中，不能把托盘放在客人的餐桌上。
（）29．零点餐厅是指宾客随点随吃，自行付款的餐厅，一般设置散桌，并接受预约订餐。
（）30．大、中圆形托盘常用于传菜、托送酒水和盘碟等较重物品。
（）31.五星级饭店要求咖啡厅应提供品质良好的自助早餐、西式正餐。
（）32．示酒，是斟酒服务的第一个程序，它标志着服务操作的开始。
（）33．上菜顺序各地不尽相同，原则上根据地方习惯安排上菜顺序。
（）34．上菜时中国传统的礼貌习惯是“鸡不献头，鸭不献掌，鱼不献脊”。
（）35. 分菜时，服务员要做到心中有数，做到给每位客人的菜肴要大致等量。
（）36. 中餐酒水一律斟至八分满，红葡萄酒斟至1/2，白葡萄酒斟至2/3，香槟酒斟至2/3。
（）37. 服务员应视客人用餐人数多少进行餐位的增减。
（）38. 服务员介绍菜肴时应根据客人的喜好及餐厅特色有针对性地介绍，并注意语言技巧和客人的饮食禁忌。
（）39. 传菜员在厨师做好菜肴准备送至餐厅时，划单员应将贴在白板上的同一台号的点菜单上相应菜肴用笔划去，以示此台号的某道菜将马上送至客人所点菜的餐台。
（）40. 接受电话订餐时，务必要提醒客人餐厅留座时间。
（）41. 服务员应尊重客人的饮茶习惯，先向客人问茶，然后按需开茶。
（）42. 客人起身离座时，服务员应帮助客人拉椅、提醒客人带上自己的物品并向客人道谢。
（）43. 团体餐-般要等客人到齐后再上菜，不能提前上菜上饭，要注意做好对先入座客人的解释工作。
（）44．为客人分汤，要求每碗均匀，从宾客的右侧送上，分完了要告知客人。
2020年甘肃省中职学校学生技能大赛酒店服务(中餐宴会摆台、中式铺床) 竞赛规程
2020年甘肃省中职学校学生技能大赛酒店服务（中餐宴会摆台与服务、客房中式铺床）项目竞赛规程一、赛项名称赛项名称：酒店服务英语翻译：Hotel Services赛项组别：中职组赛项归属产业：旅游业二、竞赛目的本赛项旨在检验中职选手在酒店服务业中专业操作技能的规范性和熟练程度、酒店服务意识、现场分析与处理问题的能力、语言沟通表达能力、卫生安全操作意识及心理素质等全方面综合素质，充分反映本省中等职业教育旅游服务类教学水平，引导中职院校关注现代酒店服务业发展趋势及对酒店人才培养的新需求，促进中职高星级饭店运营与管理专业群更好地开展基于酒店实际工作过程导向的教学改革，深化产教融合、校企合作，实现通过赛事推动职业教育的专业改革和实现与产业需求对接、课程内容设置与职业标准对接、专业教学过程与实际生产过程零距离对接的中职旅游服务人才培养目标，提高酒店行业所需高素质技能型人才的培养质量。
三、竞赛内容（一）竞赛内容的组成与比重具体内容组成及比重如下：（二）竞赛的内容与时长1.仪容仪表：主要考察选手的仪容仪表是否符合旅游酒店行业的基本要求及岗位要求。
在每个现场操作项目比赛之前进行仪容仪表展示，展示时间不超过1分钟。
2.现场操作：中餐宴会摆台、客房中式铺床两个现场操作分别比赛。
主要考查选手操作的熟练性、规范性、实用性、观赏性。
中餐宴会摆台操作比赛时间18分钟；客房中式铺床现场操作比赛时间3分钟。
3.专业理论测试（口试）：主要考查选手的专业理论知识、综合分析及服务应对能力。
选手须回答专业理论4道题，其中简答题、应变题各2道。
时间为3分钟。
4.专业英语测试（口试）：主要考查选手的对客服务英语口语表达能力，选手需回答情景对话5道题。
时间为3分钟。
四、竞赛方式本赛项为团体赛。
每队由中等职业学校全日制2017级、2018级在籍学生2人组成，每名参赛选手抽签完成相应的竞赛内容，其中一名选手完成中餐宴会摆台及专业理论测试，另一名选手完成客房中式铺床及专业英语测试。
酒店服务常用英语页
酒店服务常用英语页1. 介绍在酒店工作或旅行时，掌握一些酒店服务常用英语会非常有帮助。
本文档旨在为您提供一些在酒店工作或旅行中常用的英语短语和表达，以便您能够更好地交流和理解。
2. 预订房间2.1 预订房间•Do you have any available rooms?（你们有空房吗？）•I would like to book a room for two nights, please.（我想预订一个房间，入住两晚。
）•What type of room would you like?（您需要什么类型的房间？）•How much does a room cost per night?（每晚的房价是多少？）•Could you tell me the check-in and check-out times?（请问入住和退房时间是什么时候？）2.2 填写登记表•I need to fill out a registration form, right?（我需要填写登记表对吗？）•Here is my passport and credit card.（这是我的护照和信用卡。
）•Could you please fill in your personal information?（请填写您的个人信息。
）•Is there any additional information you need from me?（你们还需要我提供哪些信息吗？）2.3 特殊要求•I would like a non-smoking room, please.（我想要一间非吸烟房。
）•Could I have a room with a view?（我可以要一间可以看到风景的房间吗？）•I need an extra bed in my room.（我需要在房间里加一张额外的床。
）•Is there a room available with a bathtub?（有没有带浴缸的房间？）3. 入住过程3.1 搬运行李•Could you please help me with my luggage?（请帮我搬运行李。
酒店技能大赛前厅部试题
前厅部技能大赛试题（前厅单项)一、仪容、仪表内容及要求：（30分）1、头发：干净、整洁，男士不留头发后不盖领、侧不盖耳,女士头发后不过肩，前不盖眉.2、面容：清洁,男士不留胡子,女士化淡妆。
3、手、指甲：干净,指甲修剪整齐、不露白点，不涂指甲油。
4、制服:佩戴店徽标志,佩带参赛证；干净、熨烫挺括，钮扣齐全,无破损，无污迹；不得将衣袖、裤脚卷起.5、鞋：黑颜色，布鞋要干净，皮鞋要光亮，无破损。
6、袜子：男士穿深色的袜子,女士穿肉色丝袜，干净，无绽线。
7、首饰:不得佩戴饰物（手表除外）。
8、礼貌：遵守赛场秩序，服从裁判裁决。
9、仪态：双目前视，两肩保持水平，挺胸,收腹,双脚自然站立,双手自然放在背后，走路要有风度。
、向观众问好，用“谢谢"、“请”、“对不起”等敬语。
自始至终保持微笑。
二、出场白及其他：首先从裁判席经过，接受仪容、仪表检查：“各位领导，各位嘉宾,各位裁判，各位同事，您们好。
我是来自ＸX部的ＸX号选手XXＸ，谢谢!"抽出问题后,双手递给裁判，并说“谢谢”。
双手放后。
每道题答完之后，须说:“回答完毕，谢谢！"比赛完毕，司仪请选手下台时，须说：“谢谢大家!”（注：每题超10秒，含未满10秒,扣5分，超时30秒不予以计分.三、前厅业务实操（40分)1、要求：１）接待员面对一个Waｌk－in 的客人，要求在五分钟内介绍酒店行政楼层七种房型中的五种房型和房价给客人,介绍行政楼层优惠条款中的五条给客人，完成整个入住登记程序，并尽量出售高价位房间和展示推销技巧。
２)帮助客人填写入住登记表、房卡、早餐券，要求书写正确,字迹工整，房卡和早餐券中的月份要求用英文填写，并请客人一次性在登记表和房卡上签名，收取客人住房押金或刷卡担保.3)客人由酒店部门经理组成，客人可使用自己本人的身份证、护照或由大赛提供的护照或身份证的复印件，其它登记表和房卡等采用酒店目前正在使用的成品。
4）选手每超时一分钟扣2分，超过五分钟者无成绩。
中餐宴会摆台赛项英语口试题
吉安市中等职业学校第十五届技能竞赛酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice onwhere to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit com bination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What w ill you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party?A：How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点：1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl?A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A：I will say: That’s a ll right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is notagreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers. Whatwill you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But w e have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the guest how to use the “Make up Room” sign.A: If you want the housemaid to mak e up your room earlier, just hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basket if you want to have them polished.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message? 29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room rig ht away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing, and you’ve sewed on a new one for him. .A：Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happ en again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night? 44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。
酒店业常用英语
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
酒店服务-2020职业技能大赛规程
2020年全国职业院校技能大赛改革试点赛赛项规程一、赛项名称赛项编号：ZZ-2020019赛项名称：酒店服务英语翻译：Hotel Services赛项组别：中职组赛项归属产业：旅游业二、竞赛目的本赛项旨在检验中职选手在酒店服务工作过程中的专业知识掌握情况；检验选手基于酒店工作流程中核心服务模块的操作技能的规范性、熟练度，现场分析与处理问题的能力、语言沟通表达能力；检验选手的对客服务意识、卫生安全操作意识、心理素质及匠心精神；全面客观反映国家中等职业教育旅游服务类教学水平，引导中职院校关注酒店新业态、世界技能大赛以及行业对酒店人才培养的新需求，促进中职高星级饭店运营与管理专业群更好地开展基于酒店实际工作过程导向的教学改革，深化产教融合、校企合作，通过赛事展现酒店职业所需要的高水准的技术技能，提高社会对酒店职业的认同感；有效推动酒店职业教育改革，促进酒店职业教育与产业需求对接，课程内容设置与职业标准对接，专业教学过程与实际生产过程对接，使人才培养目标更好的符合行业和企业要求，提高酒店专业人才培养质量,营造崇尚技能的社会氛围。
三、竞赛内容（一）竞赛内容的组成与比重具体内容组成及比重如下：（二）竞赛的内容与时长1.前厅接待服务：主要考察选手前厅基本服务技能，比赛时间为10分钟，在前厅接待服务项目结束后抽签进行专业理论与英语问答测试，回答专业理论3道题，英语问答3道题，比赛时间为5分钟。
2.客房中式铺床与开夜床：主要考察选手客房服务的相关技能，客房中式铺床比赛时间为6分30秒；开夜床比赛时间为1分30秒。
3.餐饮服务：主要考察选手中餐厅服务的基本技能，工作台准备比赛时间为9分钟；中餐宴会摆台操作时间为20分钟，斟酒与服务比赛时间为30分钟，在服务与斟酒项目结束后抽签进行专业理论与英语问答测试，回答专业理论2道题，英语问答2道题，比赛时间为3分钟。
4.仪容仪表：是否符合旅游酒店行业餐饮、房务两个部门的基本要求及岗位要求。
世界技能大赛(酒店接待)视角下的前厅课程改革探究
世界技能大赛（酒店接待）视角下的前厅课程改革探究随着全球旅游业的蓬勃发展，酒店接待行业也变得愈发重要。
酒店前厅是酒店业中的重要一环，它是酒店服务的第一站，也是客人对酒店服务质量的第一印象。
随着技术的发展和消费者对服务质量的要求不断提高，酒店前厅的工作也愈发复杂。
在这个背景下，世界技能大赛（酒店接待）成为了检验酒店接待技能和提升酒店接待相关课程的重要平台。
世界技能大赛（WorldSkills）是世界性的职业技能竞赛，旨在提高全球青年和专业人士的职业技能水平，为不同职业领域的技能提供全球性的交流和展示机会。
酒店接待是世界技能大赛中的一个重要项目，它不仅考察选手的专业技能，更重要的是对酒店前厅课程改革提出了新的挑战和机遇。
酒店前厅工作是酒店服务的重要组成部分，它涉及到前台接待、客房服务、餐饮服务等多个环节，需要员工具备一定的服务技能和专业知识。
在世界技能大赛中，酒店接待项目涵盖了前厅接待、礼宾服务、预订服务、客房服务等多个方面，要求选手在规定的时间内完成一系列的工作任务，并且在服务质量、专业技能等方面得到专业评委的评判。
参与世界技能大赛（酒店接待）不仅能够提升选手的个人技能水平，更能够推动酒店前厅课程的深入改革和提高。
在酒店前厅课程改革的探究过程中，首先需要重视行业发展趋势，结合国际酒店行业的最新发展趋势和需求，对酒店前厅课程进行调整和优化。
随着科技的发展，酒店前厅工作的方式和方法也在不断变化，比如移动端APP预订、自助办理、智能客房等新技术的运用，对前厅工作提出了新的挑战。
酒店前厅课程的改革需要结合科技的发展，注重培养学生的信息化技能和移动端应用能力，使他们能够适应行业的发展需求。
酒店前厅课程改革还需要注重实践教学和行业合作。
虽然理论知识的学习很重要，但对于酒店前厅工作来说，实践技能更为关键。
学校应该加强对学生的实践培训，通过模拟前厅工作环境的搭建和实际操作训练，提高学生的实际操作技能和服务水平。
另外, 酒店接待的实践教学还需要与行业进行深度合作，让学生有机会在真实的工作环境中进行实习和实践，了解行业实际运作情况，提高实践操作能力和服务意识。
整理职业英语技能大赛模拟试题4
职业英JUNE 2021语技能大赛模拟试题4整理人尼克知识改变命运案例一：以赛促教以赛促学推动学校内涵建设稳步提升——天水农业学校技能大赛工作实践技能大赛作为我国职业教育的一项制度创新，起到了引领职业院校教学方向的重大作用。
技能大赛已成为各级教育主管部门评价职业院校办学水平的重要标准，也成为展示职业教育办学成果的重要形式。
自2010年甘肃省首次举办中职生技能大赛以来，学校历届领导高度重视技能大赛工作，在人力、物力、财力、时间上均给予大力支持，并于2013年10月专门设立实训科，主管全校的技能大赛、职业技能鉴定、实训基地建设及实训教学等工作，使学校技能大赛工作逐渐步入正轨，走上了科学规范的发展道路。
技能大赛工作在学校已经形成惯例，每学年6月由实训科设置本学年度技能大赛项目，7月组织指导教师与学生报名，9月开始技能训练，11月举行校赛，12月参加市赛，次年3月参加省赛，5月参加国赛。
一、实施过程1.科学设置技能大赛项目实训科每年5月底或6月初举行上一学年度技能大赛工作座谈会，认真倾听各位指导教师对技能大赛工作的意见与建议，结合学校专业建设实际、实训基地条件、师资力量，参照省、市技能大赛项目设置情况，6月底前科学设置学校技能大赛项目，并根据省、市大赛变化情况及时调整。
2.合理组织学生报名由实训科组织召开班主任会，全面介绍学校技能大赛赛项设置情况。
根据专业对口原则，按照学生的兴趣爱好及特长，让学生选择技能大赛项目，由班主任组织学生报名，一个学生只允许报一个项目。
实训科再根据现有的师资力量及实训条件，通过与学生及班主任协商对报名结果进行适当调整。
3.确定各赛项负责人组织指导教师报名，成立指导团队，明确指导教师的项目与职责。
各赛项根据指导教师的业务能力确定项目负责人，具体负责该项目的组织训练工作。
在教研组业务研讨中，依靠教师的集体智慧解决技能大赛训练中出现的问题与困难。
4.安排专人指导训练对人数较多的项目，根据实训条件，由项目组对学生进行合理分组，安排专人分组指导训练。
酒店管理技能大赛常考英语
酒店管理技能大赛常考英语一、赛事背景酒店管理技能大赛是一个旨在提升酒店管理人员综合服务能力的比赛，通过考察参赛者在酒店管理、客户服务、团队协作等方面的技能，来评选出优秀的酒店管理人才。
二、常考英语内容在酒店管理技能大赛中，常考英语是必不可少的一部分。
以下是一些常见的英语考试内容：1. 日常英语用语•问候顾客：Good morning/afternoon/evening, sir/madam.•服务流程：May I take your order, sir/madam?•推荐菜品：Our chef’s special today is…•客房服务：Would you like housekeeping service today?2. 预订和安排•预订房间：I’d like to make a reservation for a double room.•确认预订：Your reservation has been confirmed.•安排餐桌：I’ll arrange a table for you in the restaurant.•提醒客人：Don’t forget to check out by 12 o’clock.3. 抱怨处理•客户抱怨：I’m sorry to hear that. Let me see what I can do to help.•解决问题：I apologize for the inconvenience. We’ll make sure it doesn’t happen again.•表达歉意：We are truly sorry for the inconvenience caused.4. 餐饮服务•点菜：What would you like to order?•介绍菜品：Our signature dish is the seafood pasta.•服务态度：Is there anything else I can assist you with?•结账：Here is your bill. Please let me know if you need any assistance.三、总结在酒店管理技能大赛中，英语作为一种国际通用的语言，在与国际客户交流和服务中起着至关重要的作用。
技能比赛(前厅)
多元化投资管理部成员酒店第二届服务技能竞赛比赛规则和评分标准前厅组技能大赛规则及评分标准（一）比赛内容：1、仪容仪表（5分）2、自我和酒店中文简介；（5分）3、理论知识比赛：（70分）（1）酒店基础知识（2）专业术语（3）技术答辩（4）对客服务实际操作（5）前厅服务应变能力测试4、酒店英语口语：（20分）（1）中译英；（2）英译中；（二）比赛形式：1、前厅比赛组的选手赛前统一抽签，按照抽签顺序依次上场比赛。
2、首先由评委检查选手仪容仪表，并打分。
3、选手进行自我和酒店中文简介，由各评委打分。
4、理论知识问答采用现场抽题的方式，在10分钟内回答1套（6道）题，其中酒店基础知识1题（10分），专业术语2个（10分），技术答辩、对客服务实际操作各2题（40分），前厅服务应变能力测试1题（10分）。
5、酒店英语口语中译英、英译中各一题，限时2分钟。
(20分)。
6、裁判打出分数后，去掉一个最高分和最低分，取其余评委的平均分为该选手的最终得分。
7、每位选手比赛结束后当场公布分数。
（三）评分标准及说明：1、仪容仪表：各位裁判员在上场选手进行比赛的同时，对选手的仪容仪表进行当场打分，满分5分。
评分标准：2、选手自我及酒店中文简介：选手上场后，用中文进行自我和酒店的介绍。
满分5分。
限时2分钟。
评分标准：（1）使用标准普通话，语言流利、清楚、语法正确、词汇丰富，语音语调、语速、语气适中。
（5分）（2）超时扣0.5分。
3、理论知识比赛：语言表达：使用标准普通话，话语流利、清楚，语法正确、词汇丰富，语音、语调、语速、语气适中。
回答内容：准确性：选手回答问题准确；熟练性：选手掌握本岗位专业知识熟练；灵活性：选手有应对不同情景和话题的能力。
时间掌握：超过规定时间停止作答，按照选手已经答出的内容进行评分。
评分标准：用词不当一处扣0.5分，错误一处扣2分。
语言不流畅一次扣0.5分。
超时扣1分。
4、酒店英语口语：每位选手用2分钟的时间回答2道题，其中中译英（10分）、英译中（10分）各一道。
酒店服务技能竞赛英语
附件一：中餐主题宴会设计专业英语口试参考题题型一中译英1.下午好，这里是花园餐厅。
请问有什么可以为您效劳？(Good afternoon.This is Garden Restaurant. What can I do for you, please?)2.我们恭候您的光临。
(We look forward to seeing you.)3.请跟我来好吗？(Would you please come with me?/ Please follow me.)4.那里有一张四人用餐的桌子。
您喜欢吗？(There’s a table for fourover there. Would you like it?)5.我们给您留了张非吸烟区的桌子。
(We have a table in the non-smokingarea reserved for you.)6.对不起，靠近窗户的座位全都有人了。
(I’m sorry. The tables by thewindow are all occupied.)7.餐厅现在已经客满。
您可以稍等约20分钟好吗？(The restaurant isfull now. Could you please wait for about 20 minutes?)8.您的餐桌已经布置好了，这边请。
(Your table is ready, this way,please.)9.先生，这是您的菜单。
请慢慢挑选。
服务员一会儿过来为您点餐。
(Hereis the menu, sir. Please take your time. The waiter/waitress will be here to take your order soon.)10.希望您用餐愉快。
(Please enjoy your meal.)11.先生，可以点菜了吗？(Excuse me, sir. May I take your order now?)12.能不能简单给我们介绍一下中国菜？（Could you give us a briefdescription of the Chinese food? ）13.您点的菜很快就好了。
酒店服务技能的竞赛方案
酒店服务技能竞赛方案一、时间、地点1．时间：2014年12月22日---26 日2．地点：酒店管理专业实训楼二、竞赛项目1. 中餐宴会摆台2. 客房中式铺床三、组队与报名酒店 3 班、酒店 4 班全体参加四、赛项名称酒店服务（中餐宴会摆台、客房中式铺床）。
五、竞赛目的通过此项目竞赛，检验参赛选手酒店专业操作技能的规范性和熟练性、酒店服务意识、现场问题的分析与处理能力、语言沟通表达能力和卫生安全操作意识，促进酒店服务与管理等专业开展基于酒店实际工作过程导向的教学改革，加快酒店行业所需的高素质技能型人才的培养。
六、竞赛方式与内容本竞赛分中餐宴会摆台、客房中式铺床两个赛项。
（一）竞赛方式（1）现场比赛：两个分赛项分别进行①中餐宴会摆台：内容包括仪表仪容展示、中餐宴会摆台、餐巾折花和拉椅让座。
参赛选手按照参赛时段提前15 分钟进入比赛场地，按组别向裁判进行仪容仪表展示，时间1 分钟。
赛前准备时间3 分钟。
比赛操作时间16 分钟。
比赛结束后裁判评分。
比赛顺序采取抽签的方式确定。
②客房中式铺床：内容包括仪表仪容展示和客房中式铺床。
参赛选手按照参赛时段提前15 分钟进入比赛场地，按组别向裁判进行仪容仪表展示，时间1分钟。
赛前准备时间2分钟。
比赛操作时间3分30秒。
比赛结束后裁判评分。
比赛顺序采取抽签的方式确定。
（二）竞赛内容1.仪容仪表：主要考察选手的仪容仪表是否符合旅游酒店行业的基本要求及岗位要求。
2.现场操作：中餐宴会摆台、客房中式铺床两个赛项分别比赛。
主要考察选手操作的熟练性、规范性、实用性、观赏性。
七、现场操作竞赛规则（一）酒店服务（中餐宴会摆台）1．按中餐正式宴会摆台（10 人位），根据组委会统一提供设备物品进行操作。
2．操作时间16分钟（比赛结束前3 分钟提提醒选手两遍“离比赛结束还有3 分钟”；提前完成不加分，每超过30 秒，扣总分2 分，不足30 秒按30秒计算，以此类推；超时2 分钟不予继续比赛，裁判根据选手完成部分进行评判计分）。
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附件一：中餐主题宴会设计专业英语口试参考题题型一中译英1.下午好，这里是花园餐厅。
请问有什么可以为您效劳(Good afternoon.This is Garden Restaurant. What can I do for you, please)2.我们恭候您的光临。
(We look forward to seeing you.)3.请跟我来好吗(Would you please come with me/ Please follow me.)4.那里有一张四人用餐的桌子。
您喜欢吗(There’s a table for four overthere. Would you like it)5.我们给您留了张非吸烟区的桌子。
(We have a table in the non-smokingarea reserved for you.)6.对不起，靠近窗户的座位全都有人了。
(I’m sorry. The tables by thewindow are all occupied.)7.餐厅现在已经客满。
您可以稍等约20分钟好吗(The restaurant is fullnow. Could you please wait for about 20 minutes)8.您的餐桌已经布置好了，这边请。
(Your table is ready, this way,please.)9.先生，这是您的菜单。
请慢慢挑选。
服务员一会儿过来为您点餐。
(Hereis the menu, sir. Please take your time. The waiter/waitress will be here to take your order soon.)10.希望您用餐愉快。
(Please enjoy your meal.)11.先生，可以点菜了吗(Excuse me, sir. May I take your order now)12.能不能简单给我们介绍一下中国菜（Could you give us a briefdescription of the Chinese food ）13.您点的菜很快就好了。
(Your meal will be ready soon.)14.汤已经准备好了，请慢用。
(The soup is ready, please enjoy it.)15.请问您打算用什么方式结账(How would you like to pay for the meal/ make the payment / settle the bill)16.让您久等了，先生。
这是您的账单，您要核对一下吗(Thank you forwaiting, sir. Here is your bill. Would you like to check it)17.很抱歉，请稍等。
我会尽快给您上菜。
(I’m really sorry. Please waita moment. I’ll serve your dishes as soon as possible.)18.您需要把菜分一下吗(Excuse me, sir / madam. May I separate thedish for you)19.全部的菜已经上齐了，接下来还有点心。
(All your dishes are servednow. There is dessert to follow.)20.我们给你带来了这么多麻烦，为了表达歉意，特为您提供免费甜点。
(Toexpress our regret for all the trouble, we offer you acomplimentary dessert.)题型二英译中1. Which would you like better, a table in the hall or a private room（您希望订大厅的位置是单独的包房）2.I am very sorry, sir. All the tables are reserved until 7 . Would7 o’clock be all right （非常抱歉，先生。
七点之前的餐桌全部预订出去了。
七点钟有空桌，可以吗）3.We will have you seated as soon as we get a table available.（一有空桌，我们就安排你们坐下。
）4.We will seat you in the non-smoking area.（我们给您换到非吸烟区。
）5.Would you like a table by the window （您喜欢坐靠窗的位置吗）6.What kind of cuisine do you serve in your restaurant （你们都有些什么风味的菜）7.It looks good, smells good and tastes good.（这道菜色、香、味俱全。
）8.The minimum charge for a private room is 200 Yuan per person.（包间的最低人均消费是200元。
）9.Would you like to have table d’hote, or a la carte （您是选套餐，还是零点呢10.Please take care of your valuables.（请看管好您的贵重物品。
）11. Excuse me, sir. Would you mind sharing the table with other guests（打扰一下，先生，请问您是否介意和其他客人同桌呢）12.Would you please add one more chair to our table（请给我们加把椅子好吗）13. Let’s go Dutch this time. （我们这次各付各的账吧。
）14.Could you make out two separated bills for me （可以给我分开两张账单吗）15.You have got a 10% discount for your Visa Card.（您使用维萨信用卡结账可以享受9折优惠。
）16. Would you like to pay by credit card (您是用信用卡结账吗)17. Here is your card and invoice.（这是您的信用卡和发票。
）18. Can you tell me/describe what happened in details（您能告诉我事情的详细经过吗）19.Sorry to having kept you waiting. I’ll see to it right away.（让您久等，抱歉。
我马上去处理。
）20.Here are some complimentary vouchers for you. You can pay withthem next time when you have dinner in our restaurant. （我们有一些赠券送给您，下次您在我们餐厅用餐时可以使用。
）题型三情景对话1.If the guest wants to have something that your restaurant doesn’t have, what would you say to him（如果客人想要的东西，你的餐厅没有，你会对他说什么）(Sorry sir. This is not available in our restaurant. But may I suggest some ...)2.When a guest calls to reserve a private room for dinner, whatinformation do you have to get （当客人电话预订一间包房吃饭，要得到什么信息吗）(I have to know the date and time for the reservation, the numberof people, and any other special requirements.)3.If a guest calls to reserve a table at 7 ., but there isn’t anyavailable, what would you say（如果客人要求在下午7点预订一张桌子，但没有了，你会怎么说） (I’m sorry. Our restaurant is fully booked at the moment. Would you mind changing your time Tables will be available at 7:30. And we offer free drinks after 8:00 .)4.What would you say to the guest if you want to confirm his/herreservation （你对客人说如果你想确认他/她吗） (May I confirm your reservation, sir/madam And then repeat the time, the number of people, requirements on the tables and dishes.)5.If the guest complains that the dish is not fresh, how would youdo（如果客人抱怨道菜不新鲜，你会怎么做） (I would apologize to the guest, find out the reason, and change the dish or give him a discount according to the situation.)6.If a guest who sits near the air-conditioner feels cold in yourrestaurant and asks you to turn down the air-conditioner, what willyou do（如果客人坐在靠近你的餐厅空调很冷，请你把空调调控，你会做什么）( I’ll bring him / her a blanket to keep warm. Or ask him / her if he / she could change to another seat far away from the air-conditioner.)7.If the guest wants to order some wine, but it seems that he /she is under 18 years old, what will you do then（如果客人想点些葡萄酒，但似乎他/她是18岁以下，然后你要做什么） (According to the law, only adults are allowed to drink spirits or dine in the bar, if I am not sure about his / her age, I’ll ask in this way, “My I see your identification”. If he / she is under 18 (years of age), I’ll advice him / her to order some soft drinks or juice instead.)8.If the guest complains that there is a mistake in his bill. What will you say then （如果客人抱怨他的账单有误。