英文-电商话术回复模板
电子商务英文回复模板(E)
夹子发====================================================================== 开发票Dear Customer,Have a nice day!Thank you very much for your bid and congratulate you won this auction.Please confirm your shipping address on ebay. The product you won will be shipped according to your Ebay address within 36 hours via ebay-packet after payment cleared, which will take 8-10 days to your end.Thanks & Best regardsYour's Lscwig====================================================================== 二次机会Dear Customer,Have a nice day!Thank you very much for your bid, and I am pleased to accept it.Please confirm your shipping address on ebay. The product will be shipped according to your Ebay address within 36 hours via ebay-packet after payment cleared, which will take 8-10 days to your end.If you are willing to pay additional shipping fee to have a quicker express way, Please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 收到付款Dear Customer,Have a nice day!Thank you very much for order and prompt payment.The product you ordered will be shipped according to your Ebay address within 36 hours via ebay-packet, which will take 8-10 days to your end.If you need to change the product's color, Please leave me a message within today or I will ship the product just as the item description says.Anything I can do for you, please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 发货通知（E邮宝）Dear Customer,Have a nice day!The product you ordered is shipped just now via Ebay-packet, which will take 8-10 days to your end. Please pay attention on and receive it.I will also keep eyes on the parcel and notice you of the status of the package in time.On the shipping parcel it always write lower value for clear the custom easily. Please take it easy, the product is complete as your order.Anything I can do for you please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 催款01Dear Customer,Have a nice day!After the payment cleared, The product you ordered will be shipped according to your Eaby address within 36 hours via ebay-packet which will take 8-10 days to your end.Anything I can do for you, please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 催款02Dear Customer,Have a nice day!The products which your ordered had been prepared for days, but the payment is still not be cleared.Now the time of application of the order cancelling is ending soon, I need to cancel this order within 5 days, due to Ebay always deducts high final fee from sellers' account for every order whether paid or unpaid.Any question please connect me directly, I will try my best to cooperate with you well..Thanks & Best regardsYour's Lscwig====================================================================== 取消定单Excuse me for my application of the order cancelling, Because Ebay always deducts high final fee from sellers' account for every order whether paid or unpaid. Please accept my application. You thoughtful will be all of my honor.====================================================================== 收货通知01Dear Customer,Have a nice day!According to the status shown on Ebay-packet web site,the package will get inside your country soon. Please pay attention on and receive it.Always when you receive it, the hair is curled a little due to it squeezed on the long shipping way. But please take it easy, just comb the hair with cold light water, hang up it in a straight way and leave it alone. The hair will become straight again When it dry itself naturally, . Because this is real 100% remy human hair products.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig====================================================================== 收货通知02Dear Customer,Have a nice day!According to the status shown on Ebay-packet web site, the package is getting inside your country now. Please pay attention on and receive it.Always when you receive it, the hair is curled a little due to it squeezed on the long shipping way. But please take it easy, just comb the hair with cold light water, hang up it in a straight way and leave it alone. The hair will become straight again When it dry itself naturally. Because this is a real 100% remy human hair product.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig====================================================================== 已妥投Dear Customer,Have a nice day!According to the status shown on Ebay-packet web site, the package has been delivered.If you have got the parcel, I hope my item could meet your request, and get your 5-stars positive feedback.If not, please let me know, I will connect the shipping agent to get more shipping details and find the real status of the package.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig======================================================================。
外贸跨境电商话术大全开发信话术
开发信话术1．开发信这是一封高质量的开发信，以产品为主题切入点标题一定要有数字（有数字的标题回复率要高很多）：Only 0.49/pc for XXX Products from XXX Company XXX(名字）Dear XXX,First wish you have a nice day and everything goes well.This time we are introducing our new product “XXX” to you.This is a soft flexible glass product same hardness as Tempered Glass and same flexibility as PET.Please refer to the video we posted in Youtube fore more information of it: XXX（链接）Welcome to order.Best RegardsYours XXX2．介绍产品独特卖点的邮件Dear XXX,It is my honor to write an email to you for potential business opportunities about our products XXX.This is XXX from XXX Company, which is a professional manufacturer of XXX products with more than XX years experience.We are the first one who developed this product XXX which is XX.（介绍产品功能）Here I enclosed all hot models with the best price for your reference.Now it has huge potential market, if you have any interests in it, please never hesitate to let me know, thank you very much.Looking forward to your kind reply!Best RegardsXXX3．新产品推荐邮件模板（1）图文并茂的方式吸引客户1.新产品最好也是有针对性的发给不同客户的市场；2.特色卖点也要结合当地市场的喜好，特色卖点一般最多不超过4个，以3个最佳，如果罗列太多的特色卖点就相当于没有重点突出，也会让客户感觉产品的真实性；3.最好附上图文并茂的图片，让客户更加直观的了解；4.如果产品款式很多，可以做成彩页以附件的形式发送，多角度的展示产品Dear XXXX,How is going ? since our last talking, there was 2 weeks.during these days, we have a new model and would like to share with you more details about this model.Comparing common XX in the market, our product has some special advantages:-1.From Size: 10inch full screen, however, others are 7inch or 8inch, you can viewmage and enjoy from bigger screen.2.From Function: Our device has dual gps antennas, can stronger singal each other.More stable. our device has 4G/3G and Android system.3.From features: our device support 16 mega resolution and 7G glass lens, however,others only have 5 mega and 6G glass lens, so, high resolution, working or video performance more clear.4.ZZ is our private module, in some degree, keep your profit stable in the market.We welcome you to try sample to show your sales team and customers, they would like it.If you order this model in the front of 10 buyers, we will supply more service to yourcompany, for more details, most welcome you to ask me.Thank you very much.Yours' sincerely,XXX（2）用当下爆款产品吸引客户Dear Customer,It is my honor to write an email to you for potential business opportunities about ourproducts XXX.This is XXX from XXX Company, which is a professional manufacturer of XXX products with more than 20 years experience.Now we have successfully developed the new hot products (Cat Claw Cup) with only 1/3 cost of the original one, if you have any interests in it please never hesitate to let me know, thank you very much.（新品加比原装价格便宜2/3来吸引客户）Best RegardsYours XXX（3）用工具查询产品趋势来吸引客户通过Google Trend，利用当地国家对这个新产品趋势来吸引客户Dear Customer,It is my honor to write an email to you for potential business opportunities about our products XXX.This is XXX from XXX Company, which is a professional manufacturer of XXX products with more than 20 years experience.According to the data from Google Trend, our products XXX is starting to be a trend product in your country, please refer to the attachment for the picture of it so that you would have a better idea.So if you have any interests in it please just feel free to contact me for more information, thank you very much.Best RegardsYours XXX.（4）利用产品利润来吸引客户Dear Customer,It is my honor to write an email to you for potential business opportunities about our products XXX.This is XXX from XXX Company, which is a professional manufacturer of XXX products with more than 20 years experience.According to the data from Amazon (Wish, eBay...), now our product can help you to have at least 500% profits if you buy this product from us.Sure we can offer you the (free) samples for quality testing.（直观告诉客户庞大的利润空间吸引客户及能给客户提供样品测试）If you have any interests in it please just feel free to contact me so that we have have detailed communication of it.Looking forward to your kind reply.Best RegardsYours XXX.4．介绍公司和大品牌合作案例的邮件Dear XX,Good day.This is XXX from ABC company, we are glad to know that you are looking for XXX manufacturers. As you know, ABC company is one of the most professional factory since 2001,we have around 500 workers and produce 100,000pcs monthly.Our products are quite popular because of special design and very reasonable price, also we established a long term and stable co-operation with many brand company, such as BEST BUY and TESCO.Here I enclosed all hot selling models with the most competitive price for your reference.Thanks and best regardsYours XXX二、专业技能1.各国邮件风格（1）欧洲：性格严谨认真细致，绅士型；邮件调理清晰，逻辑分明，喜欢分1.2.3..喜欢归档，所有事情一个邮件搞定。
跨境电商客服回复邮件常用话术
跨境电商客服回复邮件常用话术1. 感谢您的来信/留言。
Thank you for reaching out to us.2. 我们深表歉意对您的不便，并会尽力解决您的问题。
We sincerely apologize for any inconvenience caused and will do our best to address your concern.3. 非常抱歉，给您带来了困扰。
我们将立即处理您的请求。
We apologize for the inconvenience caused and will process your request promptly.4. 我们已经收到了您的信息，我们将尽快对您的问题进行调查。
We have received your message and will investigate your issue as soon as possible.5. 很抱歉，由于一些原因，我们无法处理您的请求。
We apologize, but due to some reasons, we are unable to process your request.6. 请您提供更多详细信息，以便我们能够更好地帮助您。
Please provide more detailed information so that we can assist you better.7. 非常感谢您的建议/建议。
我们将会将其上报给相关部门进行改进。
Thank you very much for your suggestion/feedback. We will forward it to the relevant department for improvement.8. 我们已经向物流公司查询了您的订单状态，一旦收到回复，我们将尽快通知您。
We have contacted the shipping company to inquire about the status of your order. Once we receive a response, we will notify you as soon as possible.9. 对于您的退款请求，请您提供相关的订单和付款信息，以便我们能够为您处理退款。
电子商务英文回复模板
夹子发====================================================================== 开发票Dear Customer,Have a nice day!Thank you very much for your bid and congratulate you won this auction.Please confirm your shipping address on ebay. The product you won will be shipped according to your Eaby address within 36 hours via international post after payment cleared, which will take 15-20 business days to your end.Thanks & Best regardsYour's Lscwig====================================================================== 二次机会Dear Customer,Have a nice day!Thank you very much for your bid, and I am pleased to accept it.The product you won will be shipped according to your Eaby address within 36 hours via international post after payment cleared, which will take 15-20 business days to your end.If you are willing to pay additional shipping fee to have a quicker express way, Please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 收到付款Dear Customer,Have a nice day!Thank you very much for order and prompt payment.Please confirm your shipping address on ebay. The product you won will be shipped according to your Eaby address within 36 hours via international post after payment cleared, which will take 15-20 business days to your end.Anything I can do for you, please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 发货通知（中国邮政）Dear Customer,Have a nice day!The product you ordered is shipped via international post, the tracking number is ****** which will take 15-20 days to your end. The tracking web site is /item/trace/itemTraceAction.do?action=EnterIf it can not show all details on this web sit, please connect your local post to get more details, when the parcel get inside your county.Please pay attention on and receive it.I will also keep eyes on the parcel and notice you of the status of the package in time.On the shipping parcel it always write lower value for clear the custom easily. Please take it easy, the product is complete as your order.Anything I can do for you please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 催款01Dear Customer,Have a nice day!After the payment cleared, The product you won will be shipped according to your Eaby address within 36 hours via international post after payment cleared, which will take 15-20 business days to your end.Anything I can do for you, please connect me directly.Thanks & Best regardsYour's Lscwig====================================================================== 催款02Dear Customer,Have a nice day!The products which your ordered had been prepared for days, but the payment is still not be cleared.Now the time of application of the order cancelling is ending soon, I need to cancel this order within 5 days, due to Ebay always deducts high final fee from sellers' account for every order whether paid or unpaid.Any question please connect me directly, I will try my best to cooperate with you well.Thanks & Best regardsYour's Lscwig====================================================================== 取消定单Excuse me for my application of the order cancelling, Because Ebay always deducts high final fee from sellers' account for every order whether paid or unpaid. Please accept my application. You thoughtful will be all of my honor.====================================================================== 收货通知01Dear Customer,Have a nice day!According to the status shown on international post web site the package will get inside your country soon. Please pay attention on and receive it.Always when you receive it, the hair is curled a little due to it squeezed on the long shipping way. But please take it easy, just comb the hair with cold light water, hang up it in a straight way and leave it alone. The hair will become straight again When it dry itself naturally. Because this is real 100% remy human hair products.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig====================================================================== 收货通知02Dear Customer,Have a nice day!According to the status shown on international post web site, the package is getting inside your country now. Please pay attention on and receive it.Always when you receive it, the hair is curled a little due to it squeezed on the long shipping way. But please take it easy, just comb the hair with cold light water, hang up it in a straight way and leave it alone. The hair will become straight again When it dry itself naturally. Because this is a real 100% remy human hair product.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig====================================================================== 已妥投Dear Customer,Have a nice day!According to the status shown on international post web site, the package has been delivered.If you have got the parcel, I hope my item could meet your request, and get your 5-stars positive feedback.If not, please let me know, I will connect the shipping agent to get more shipping details and find the real status of the package.Any question please connect me directly, I will try my best to meet your request.Thanks & Best regardsYour's Lscwig======================================================================。
电子商务英文邮件回信模板
电子商务英文邮件回信模板买前信： (3)1, 问是不是纯银的 (3)答：是纯银，然后额外交易 (4)2, 问是不是 authentic / genuine Pandora (4)答：不是真正的Pandora，但是能适合所有Pandora的charm 和 bracelet，真正的Pandora比我们的不知要贵多少倍 (4) 3，买家问珠子的孔的直径： (5)答：4.5mm,对Pandora手链特别适合 (5)4，买家问是不是free shipping (6)答：所有的都是free shipping，也可以走EMS, 但是买家要自己出钱 (6)5, 买家问一般多少天能收到 (6)答：小包的话7-15个工作日，EMS或者DHL 的话3-5天 (6)6，买家问货物是从哪里发出的 (7)答：从香港发货 (7)7，买家问是否有925标志 (8)答：所有的珠子上都有925和ALE的标志,额外交易 (8)8，买家问是否有Pandora的标志 (8)答：所有的手链上面都有Pandora标志 (8)9, 买家问珠子上面是否有screw (9)答：除了琉璃珠子外，所有的珠子都有 (9)10, 买家问手链是否纯银 (9)答：是纯银，促成额外交易，告知买家我们的尺寸和材质 (9)买后信： (10)1，关于 invoice (10)（1）买家问能不能combine invoice (10)(2) 买家完成所有交易，让combine invoice (10)(3) 卖家bid成功了，但还想买 (11)(4) 用不同货币bid，无法combine invoice (11)(5) 发invoice时用的 (11)解释信 (12)1，解释赠品是怎么产生的（买3赠1） (12)A: 单个赠品 (珠子) (13)B:多个赠品（珠子） (13)2，解释EP (13)3,解释 item title (14)答：没有实在意义，额外交易（珠子） (14)催货信 (14)1, 15天之内第一封催货信 (14)2, Delay时间较长的（第二封）催货信一周后再收不到再联系我们 (15)3, 以经理身份耐心解释，安抚 (16)4,催货后同意等等，我们回复让其告知进展： (17)答：感谢买家的understanding，告知买家，如果收不到也不要采取任何措施。
跨境电商客服通用回复模板
❖特殊情况导致物流延误沟通模板1-节假日导致延误Dear {{buyer}},Thank you for purchasing and prompt payment. However, we’ll have the National Holiday from __________. During that time, all the shipping service will not be available and may cause the shipping delay for several days.Thanks for your understanding and your patience is much appreciated. If you have any other concerns, pls. just let us know.Keep in touch.Thanks.Yours,{{sellerName}}亲爱的{{buyer}}，感谢您购买并及时付款。
但是，我们将从__________获得国家假日。
在此期间，所有送货服务将无法使用，并可能导致运输延迟数天。
感谢您的理解，我们非常感谢您的耐心等待。
如果您有任何其他问题，请。
请告诉我们。
保持联系。
谢谢。
此致，❖成交后沟通六步走邮件模板2-当物品发出以后A（挂号）Dear valued customer,The postman just picked up YOUR item from our office. It is estimated to arrive in 7-10 days in normal conditions. If not, please don’t hesitate to contact us.Here is the tracking number of your parcel {{trackNumber}}, and you can logon https:///en to view the updated shipment, which will be shown in 1-2 business days.Here are some Kind Reminders from eBay on rating seller’s postage time and shipping charge: /help/feedback/detailed-seller-ratings.html. We warmly welcome your feedback.1. When rating sellers on postage time, RATE THE SELLER ON THE TIME IT TOOK THEM TO ** THE ITEM, NOT THE TIME IT TOOK YOU TO RECEIVE THE ITEM. You shouldn’t hold sellers responsible for delays in ** services, international custom delays or for the time it took for your payment to clear.2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging materials costs and a reasonable handling fee to cover the seller’s time and direct costs associated with postage. For international transactions, you may also be responsible for duties, taxes, and customs clearance fees as requested by country laws.Thanks again for your great purchase and great understanding. We sincerely hope our item and customer service can give you the BEST BUYING EXPERIENCE on eBay.Yours Sincerely,{{sellerName}}尊敬的客户，邮递员刚从办公室领取你的物品。
用英文跨境电商售前客服回复话术
用英文跨境电商售前客服回复话术Subject: Pre-Sales Customer Service Response Script for Cross-Border E-CommerceDear Valued Customer,Thank you for reaching out to us with your inquiry. We are more than happy to assist you with any questions or concerns you may have regarding our products and services. Below, you will find a detailed response to your questions:1. Product Information: If you are looking for specific details about our products, such as materials, dimensions, or usage, please provide us with the product name or SKU, and we will promptly send you the relevant information.2. Shipping and Delivery: We offer a variety of shipping options to cater to your needs. Our standard shipping time is approximately 7-14 business days, depending on your location. If you require expedited shipping, please let us know, and we will do our best to accommodate your request.3. Payment Options: We accept multiple payment methods, including major credit cards, PayPal, and other secure online payment services. For more information on payment terms, please visit our website's payment policy page.4. Returns and Refunds: Our return policy allows forreturns within 30 days of receiving your order. Please ensure that the product is in its original condition and packaging. For more details, refer to our return policy on the website.5. Warranty and Support: All our products come with a standard warranty that covers manufacturing defects for a specified period. For after-sales support, our customer service team is available 24/7 to address any issues you may encounter.6. Promotions and Discounts: We regularly run promotions and offer discounts to our customers. To stay updated on the latest deals, subscribe to our newsletter or follow us on social media.7. Order Tracking: Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the courier's tracking system.If you have any further questions or require additional assistance, please do not hesitate to contact us. We are committed to providing you with the best possible customer service experience.Best Regards,[Your Name]Customer Service Team[Your Company Name] [Contact Information]。
外贸种高效率的询盘回复英文模板
第一类询盘：客户只给出图片，只有很少的产品描述，描述并不详细，此时如果完全没法报价则发一封邮件问问客户要详细资料。
当没有获得客户回复时，咱们可以推测客户的想法，第一，客户只是看上图片上的那款，希望获得报价，咱们可以给客户提供产品图片的报价，并且注明咱们报价的产品的详细规格，比如尺寸等等；第二，客户是想获得与之类似的产品图片的信息，此时咱们也可以给客户提供与之类似的图片并附上价格和参数。
这两步不要做一次性发，因为你发给客户第一封邮件客户不一定回复你，所以第二点可以用做追信之用。
红字部分的模板：Dear +人名，（附上客户提供的图片）Regarding your inquiry on + 产品名，Could you please tell me more details about that? Such as the material, the size....(其他您需要知道的也可以写上). Then i can quote for you!Regards,**(联系信息)第一点的模板：Dear **, (附上客户提供的图片)Regarding your inquiry on + 产品名, The FOB(或者其他贸易术语也可以)price is USD**, here are the details about that,（价格后可以附上MOQ，但是不建议写太高，报出最有优势的价格，但是MOQ又不会太高，是比较有竞争力的）MaterialSize (这些都是具体产品的参数)Any questions about the price or products,please feel free to contact me.Regards,**(联系信息)第二点的模板：Dear +人名, (附上咱们提供的图片)Regarding your inquiry on + 产品名, there are some details i need to know, i send you email before,but didn't get the reply,, here attached some of our products for your consideration.The price....(价格写清楚，注意贸易术语，价格后可以附上MOQ，但是不建议写太高，报出最有优势的价格)MaterialSize (这些都是具体产品的参数)Any questions about the price or products,please feel free to contact me.Regards,**(联系信息)第二大类询盘：客户将产品资料都已经写的很清楚，说明客户的针对性强，此时可以直接报价，并注明MOQ。
速卖通邮件回复模版
缺货尺码Hi. We are sorry that item you ordered is out of stock. Could you please change another size? Thank you for your support!缺货颜色We are really sorry that the product you ordered is out of stock. Could you please change another color please?未收到货拒绝纠纷Your goods have arrived in your country. Please contact the local post office. Thank you for your understanding.未收到货，已到达目的国Your product has been arrived at destination country. It will soon be sent to your hands. Please be patient.下单未付款Dear Friend,We have got your order of XXXXX. But it seems that the order is still unpaid. If there is anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best RegardsZhang已付款订单Dear Friend,Your payment for item XXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best RegardsZhang发货后Dear Friend,The item XXXXX you ordered has already been shipped out and the tracking number is XXXXX. The shipping status is as follows:XXXXXYou will get it soon. Thank you for your support!Best RegardsZhang询问是否收到货Dear Friend,According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on Aliexpress. If not, please let me know. Thanks!Best RegardsZhang订单完成Dear Friend,Hi. I am very happy that you have received the goods. I hope that you are satisfied with the items and look forward to doing more business with you in future. Please give us a positive feedback. Thanks for your support!Best RegardsZhang提醒卖家给自己评论Dear Friend,Thanks for your continuous support to our store, and we striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there is anything I can help with, don’t hesitate to tell me.Best RegardsZhang收到好评后Dear Friend,Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you. Thanks! Best RegardsZhang包装有问题Dear Friend,I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.Best RegardsZhang。
跨境电商营销话术优秀英文模板
跨境电商营销话术优秀英文模板IntroductionIn today’s globalized economy, cross-border e-commerce has become an increasingly important avenue for businesses to expand their reach and increase sales. However, effectively marketing products in the international market requires a different approach and the use of persuasive and compelling sales scripts. In this article, we will explore some excellent English templates for cross-border e-commerce marketing scripts.Why are marketing scripts important in cross-border e-commerce?Cross-border e-commerce marketing scripts are essential in capturing the attention of potential customers, conveying the unique selling points of a product, and ultimately convincing them to make a purchase. These scripts guide sales teams or customer service representatives on what to say and how to say it, ensuring consistent and effective communication across different markets and languages.Benefits of using marketing scripts:1.Consistency: Marketing scripts provide a standardized message thatensures consistent branding and value proposition across variouscustomer touchpoints.2.Time-saving: Scripts help save time by providing ready-maderesponses and eliminating the need to think on the spot.3.Efficiency: Well-crafted scripts help sales representativesdeliver key information quickly and effectively, addressingpotential concerns or objections.4.Structure: Scripts provide a structured framework that allows forbetter organization and delivery of key selling points.5.Adaptability: Scripts can be easily tailored to individualcustomer needs and preferences, offering a personalized touch.Crafting an effective cross-border e-commerce marketingscriptResearch and UnderstandingBefore creating a marketing script, it is crucial to conduct thorough research about the target market, competitors, and customer preferences. This knowledge will form the foundation of the script and help in crafting a persuasive message.Attention-Grabbing OpeningThe opening of the marketing script should immediately capture the attention of the potential customer. This can be achieved through the use of a compelling question, a thought-provoking statement, or a unique selling proposition.Highlighting Unique Selling PointsIn the body of the script, it is essential to highlight the product’s unique selling points (USPs) and explain how they will benefit the customer. Here are some tips for effectively conveying USPs:1.Focus on Benefits: Instead of simply listing features, emphasizehow the product solves a problem or fulfills a need for thecustomer.e Statistics and Examples: Incorporate relevant statistics orcustomer success stories to reinforce the credibility of the USPs.3.Address Pain Points: Identify the pain points of potentialcustomers and demonstrate how the product can alleviate those pain points.Handling ObjectionsAnticipating and addressing potential objections is a critical part of any marketing script. Here are some strategies for handling objections effectively:1.Empathize: Show understanding and empathy towards the customer’sconcerns.2.Provide Solutions: Offer solutions or workarounds to address theobjections raised.e Social Proof: Share testimonials or reviews from satisfiedcustomers to address doubts and build trust.Call to ActionEvery sales script should end with a clear call to action (CTA). A strong CTA prompts the customer to take the desired action, such as making a purchase, signing up for a newsletter, or contacting the company for more information.Follow-up and Customer EngagementAfter the initial interaction, it is essential to have follow-up strategies in place to further engage the customer. This can include personalized emails, social media interactions, or retargeting advertisements.ConclusionCrafting an excellent cross-border e-commerce marketing script iscrucial for successfully marketing products in the global market. With the right combination of research, attention-grabbing openings, highlighting unique selling points, handling objections, and a strong call to action, businesses can effectively engage potential customers and drive sales. Remember to continuously refine and optimize thescripts based on customer feedback and market insights to ensure maximum effectiveness.。
跨境电商英语对话范文
跨境电商英语对话范文Cross-border e-commerce has become increasingly popular in recent years due to the convenience and variety of products available. 跨境电商近年来变得越来越受欢迎，因为它的便利性和丰富的产品种类。
One of the key advantages of cross-border e-commerce is the access to a wider range of products that may not be available in one's own country. 通过跨境电商，我们可以获得更广泛的产品种类，这些产品可能在我们自己的国家买不到。
Another benefit is the opportunity to purchase items at lower prices due to differences in currency exchange rates and cost of production in different countries. 另一个好处是，由于汇率和生产成本的差异，我们有机会以更低的价格购买商品。
However, one of the challenges of cross-border e-commerce is the potential for longer shipping times and higher shipping costs compared to domestic online shopping. 然而，跨境电商面临的一个挑战是与国内网购相比，可能存在更长的运输时间和更高的运费。
Additionally, there may be language and cultural barriers to overcome when dealing with international sellers, which can make communication and problem-solving more difficult. 此外，与国际卖家打交道时可能会遇到语言和文化障碍，这会加大沟通和解决问题的难度。
跨境电商英语对话范文
跨境电商英语对话范文As a cross-border e-commerce seller, I often find myself engaging in English conversations with customers from different countries. These conversations are crucial for building trust and understanding with my customers, as well as for providing excellent customer service. One of the most common English conversations I have is regarding product inquiries and specifications. Customers often reach out to me to ask about the details of a particular product, such as its size, material, or functionality. In these conversations, it is important for me to be clear and concise in my explanations, and to use simple language that can be easily understood by non-native English speakers.Another important aspect of cross-border e-commerce English conversations is addressing customer concerns and complaints. It is inevitable that some customers may encounter issues with their orders, such as delayed delivery, damaged items, or incorrect products. In these situations, it is crucial for me to remain calm andempathetic, and to reassure the customer that their concerns will be addressed promptly. I must also be prepared to offer solutions, such as issuing a refund, sending a replacement item, or providing a discount on a future purchase. These conversations require a high level of diplomacy and problem-solving skills, as well as a strong command of the English language to effectively communicate with customers.In addition to product inquiries and issue resolution, I also engage in English conversations with customers to provide guidance and support. Many customers are new to cross-border e-commerce and may have questions about the ordering process, shipping options, or customs regulations. It is my responsibility to provide accurate and helpful information in a friendly and approachable manner. This requires me to be knowledgeable about the ins and outs of international shipping and customs procedures, as well as to have the ability to explain these complex topics in simple and easy-to-understand English.Furthermore, English conversations are also importantfor building relationships and loyalty with customers. In the competitive world of e-commerce, it is crucial to create a personal connection with customers in order to stand out from the competition. This means going beyond the standard transactional interactions and engaging infriendly and genuine conversations with customers. I often take the time to ask about their day, their preferences, and their feedback on our products and services. These conversations help to humanize the e-commerce experience and make customers feel valued and appreciated, ultimately leading to repeat purchases and positive word-of-mouth recommendations.Moreover, English conversations in cross-border e-commerce also play a crucial role in marketing and sales. As a seller, I often communicate with potential customers through various channels, such as social media, email, and live chat. In these conversations, I must be persuasive and engaging in order to attract and retain customers. This requires me to have a strong command of the English language, as well as the ability to effectively convey the unique selling points of my products and services. I alsoneed to be able to handle objections and questions from potential customers in a professional and convincing manner.In conclusion, English conversations are an integralpart of cross-border e-commerce, and they play a crucialrole in building trust, addressing concerns, providing support, fostering relationships, and driving sales. As a seller, it is essential for me to be proficient in English and to be able to communicate effectively with customers from different countries and cultural backgrounds. By mastering the art of English conversations in cross-bordere-commerce, I am able to provide a superior customer experience and ultimately grow my business.。
外贸业务员常见英文回复
外贸业务员常见英文回复As an experienced foreign trade salesman, it is crucial to possess proficient English communication skills, especially when responding to inquiries and requirements from international clients. Below is a sample of a comprehensive English reply that meets the given requirements of being over 1000 words and addressing various aspects of a typical business communication.---。
Dear [Client's Name],。
I hope this email finds you well. Thank you for your recent inquiry regarding our products and services. I am delighted to have the opportunity to provide you with detailed information and address any specific requirements you may have.Product Overview.Our company specializes in the manufacture and exportof [product category], including a wide range of [specific products]. Our products are designed with the latest technology and adhere to international quality standards, ensuring durability, reliability, and excellent performance.Quality Assurance.We pride ourselves on the quality of our products. All our products undergo rigorous quality checks before being dispatched to ensure they meet the highest standards. Additionally, we offer a comprehensive warranty policy to give you peace of mind in your purchase.Pricing and Payment Terms.Regarding pricing, we offer competitive rates that are tailored to your specific requirements and order quantity. For detailed pricing information, we would need to discuss your specific order requirements. We accept various paymentmethods, including T/T, L/C, and Western Union, and are happy.。
史上最全电商回复模板-20221122
$myname
译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补 上，并将随时告知你。以下链接提供的产品也很不错 XXXXXXXXXXXXXXXXXXXXXXXXXXXX ，您可以看看。有什么我可以帮忙的，请 随时与我们联系。谢谢!
提示：请在横线处添加同类产品的链接。
$myname
译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实 上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如 果您一个订单购买超过 XXXX 件，我们将给你 XXX %的折扣。有任何问题请联系 我。谢谢!
提示：请添加希望买家购买的件数和您所能提供的折扣。
大量订单询价
询问是否收到货Dear源自$buyer,According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on . If not, please let me know. Thanks!
史上最全的回复询盘模板
未付款订单
Dear $buyer,
We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!
ebay-信息回复模板3
客人请求取消定单hi ,thank you for contacting usas your request ,we sent a cancel request to you.please accept that then you do not have to pay anything.welcome back anytime ,hope to deal with u next time.if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.many thanks客人重复购实,询问取消一个定单.hi ,thank you for your custom.we found that you made two order but only paid for one . please check your purchase list ,if you do want both ,please pay for the other one .if you do want only one ,we can cancel the another one for you before ebay open a unpaid case automatically.please let me know asap ,otherwise ebay systerm Thankshi, thank you for your message.we just seperate the invoice to you , and we just send a cancel request to you for one , pls accept that then you can only pay for one .thanks客人要求取消已经开unpaid case 的回复hi,thank you for your message.ebay will automatically send a payment reminder if it still not receive the payment in one week.we can cancel the order for you before ebay open a unpaid case automatically .but we are unable to cancel the payment reminder and the transaction once ebay sent it . but please do not worry , it will close automatically then ,you do not have to pay for that .Thanks客人一个取消,一个发货hi,thank you for your quick response.as your request ,we sent a cancel request to you.please accept that then you do not have to pay anything..we have post one to you today.please bear in mind that the item is shipped from china and it takes 16 to 30 days to reach most country.please be more patient for that.Thanks客人要求退款取消定单.hi,thank you for your message.as you request , we have processed full refund to you through paypal.please check it . meanwhile,we sent a cancel transaction request to you.please accept that then you do not have to pay anything.welcome back anytime ,hope to deal with u next time.if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.many thanks客人地址不详hi , thank you for your payment.could you confirm your shipping address for us please . as we found that there was no house number on your address when we package it today. as you know, buyer should make sure their address in PayPal or ebay is correct and valid.please get back to us asap, otherwise we will post in 2 working days later if we have not heard from you .Thanks客人购买gift box,要求取消.hi ,thank you for your payment .unfortunately ,as clearly stated in the listing ,we do not sell GIFT BOX seperately . gift box is for peopel want to wrapp wallet as a present . gift box is free ,we charge £0.99 extra is for postage extra cost . we apprecaite that you can read the full description again .your understanding will be much appreciated . we will process full refund to you then and cancel the transaction if you do not like to purchase a wallet. hope to hear from you asap.Thanks客人询问批发hi,thank you for contacting us.we are happy to do the wholesale business with some other sellers. and we do have some good retail buyers from other coutry so far.before we take about the wholesale price for 10pcs,100 pcs or even 1000pcs. i strongly recommend that you can try 1 pcs first .once you receive the item , you will find the quality and design. it does not make any sence if you did not see the quality ,is it ? we can supply you in many different items and styles.please get back to us thenthanks客人要求换货,但已发货hi,thanks for your messge.Unfortunately,according to ebay policy We have to package in 24 hours once receiving the full payment. so your item was postaged yestoday.you should leave a message when you make a payment .your understanding will be much appreciated客人要求缩短运输时间Hi,thanks for your messageIf you add an additional £0.95 for registration fee,we will post it by ChinaPost Registered trackable Air Mail.as we stated a time table about the delivery time in the listing ,normally it takes 12 to 20 days to UK.so if you take this offer,pls a order without payment and leave a message for us then we will send you a new invoicehave a good day客人东西坏了要求其发图片hi ,thank you for contacting us .sorry to hear that .all item are 100% brand new with full package and it had been fully checked before sending out ..we appreciate that you can take some photo and send the photos to the ebay message as attachment. . Please do not worry ,we will do our best to sort out any problem for yo u.thanks(ps)here is the way how to upload photo in the message as attachment, first you click reply ,then click attach photos, then you can upload photos.pls get back to us if u need more help.thanks。
电子商务外贸业务英文回信模板
常用模板： (6)感付款，已发货 (6)要求客户留好评可取消 (7)货有问题，需重发 (7)与图片不符，重发=回复 (8)称赞客户 (9)关于invoice (9)eBay系统发invoice 发多个产品：客户多次付款，refund+ combine (9)卖家让combined invoice: (11)卖家bid成功了，但还想买: (12)分开付款了，建议下次一起combine 付款： (12)客户因为错误的invoice让我们重新combine invoice (13)用不同货币bid，无法combine invoice (14)发second chance时用的模板 (14)解释信 (15)解释邮费： (15)解释两种运输式 (16)解释分开买没有赠品，建议买完所有，一次付款： (17)解释赠品是怎么产生的： (18)解释质量 (20)回答手链是否Pandora： (20)回答是否纯银（已买东西） (21)回答珠子口的大小： (22)回答手链如打开： (23)回答账号被盗，无此物品： (23)解释EP (24)解释title: (25)解释帐号被封: (25)多收了邮费，没给邮费折扣，给赠品 (26)少给赠品，承诺把少给的加在下个order里: (28)eBay系统信，提醒买家给他发了: (29)催货信： (30)15天之第一封催货信： (30)催货后同意等等，我们回复让其告知进展： (34)催货收到了，致，称赞客户，推荐额外： (36)Delay（第二封）催货信回复： (38)以经理身份耐心解释，安抚 (39)Delay时间较长，确认地址(20天后)： (40)地址正确，让其再等等，收不到退款或重发： (41)地址正确，重发=回复： (44)地址正确，金额少，退款或重发由他选： (46)地址错误 (47)时间较长，让其等一，如不想等，现在解决： (48)催货，超过期限，判断为丢失，退款或重发： (48)包裹丢失，客户要求重发，24小时重发： (49)催货，超过期限，提供地址，请确认，可能已丢失，重发： (50)针对EMS催货信： (51)催货后好评了，猜测已收到： (51)提供付款信息： (52)PP付款，针对不会使用paypal的客户: (52)Bank deposit付款: (54)各种原因需发paypal money request: (55)金额较多，教客户mass pay, 先给客户建好mass payment to diffent.style: (56)额外交易： (58)建议额外交易: (58)没在eBay上有过交易的额外交易 (59)Bid+额外交易，明确产品了(提供价格和付款信息) (60)没有bid过额外交易，明确产品了，提供价格 (60)质量索赔： (61)用后掉色，不是纯银，先问其那些掉色，再提供解决案： (61)买了未付款，不是纯银，我们回复不确定是否纯银，推到供货商，留好评取消交易：62收到货后不太满意, 不是纯银，买家明确表示需要重发(道歉，推到供货商，重发): 64 收到货后不满意(重道歉，推到供货商，寄回退全款，不寄回退半款): (65)选择不寄回退半款，退款后回复： (65)收到货后十分不满意，威胁差评(重道歉，推到供货商，寄回退全款): (66)客户已寄回产品，告知我们收到后马上退全款，请客户放心 (69)重发的几种情况： (70)答应重发后，客户来信致，回复已重发，请放心： (70)珠子掉钻，道歉，问其那些掉钻，重发 (70)珠子穿不上，需重发 (72)货有问题，需重发 (73)对货不满，在商店任选一个同价值商品，重发： (74)货不全，需补发，补发到他的下个订单： (75)对与套装中，有掉钻的，让其告知第几排第几行哪个珠子掉钻，重发 (76)发错货，需重发 (77)发错货，要照片 (77)发错货，要照片 (78)大数额交易，买家不愿意重发，要退款，重诺重发(EMS, 送礼物) (79)问题信 (81)(1). 取消交易：要求客户留好评可取消 (81)客户留了好评后 (84)(2). 客户要修改地址 (84)A. 已发货，无法修改地址 (85)B. 未发货未付款，可修改 (86)C. 地址错误，收到打回的后重发，但买家承担重发的邮费（邮费较多） (86)(3). 客户要换货 (87)A. 未发货同意调换 (87)B. 已发货无法调换，建议额外交易 (88)关于客户付款前、后 (89)感付款，已发货 (89)感付款，24小时发货 (89)款还没收到 (90)客户说paypal付款了，但没有记录 (91)客户说bank付款了，但没有收到，让其提供付款详细信息 (91)客户说bank付款了，时间太长(一以上)，还未找到，提供解决案 (92)我们开Dispute解决案： (93)开dispute之前的提醒信： (93)开dispute后卖家马上付款了(关掉dispute) (95)开dispute后卖家还不付款 (96)开dispute后还不付款，还买了其他东西，无法开strike (97)错开了dispute，找到付款，道歉，发货 (97)开dispute，责任推到eBay 自动开的： (98)客户开paypal dispute解决案： (99)non-receipt dispute：时间长，金额少，先退款，请收到后repay： (99)退款后repay成功，去信致客户： (99)关于退款 (100)金额少，答应退款，取消交易FVF back： (100)关于差评 (101)短期未收到货留的差评，让其等等： (101)未收到货留的差评，金额少，退款撤差评： (103)不是纯银，推到供货商，退全款撤差评： (104)客户同意退款并撤销差评，refund 后发出了feedback revision request: (105)发Feedback revision request: (106)客户同意撤销差评，已发request，但还未撤销 (106)关于好评 (108)好评--- five stars: (108)教客户如留好评 (109)客户满意要留好评 (110)客户请我们留好评，让他先留： (110)称赞客户 (111)开发老客户： (112)常用模板：感付款，已发货Dear customer,Thanks for your prompt payment.Please do not worry, our shipping department has already arranged shipment. It normally takes 7-15 business days to arrive.If you are interested in other items, don’t hesitate to contact us via email. As a re turn customer, more surprise is waiting for you.Have a nice dayBest regardsHilly要求客户留好评可取消Dear customer，Thank you for your email. We can cancel the auction but we have paid for the eBay listing fee which has already been charged by eBay when the contract is made. We hope you could leave us a positive feedback with five star ratings before we cancel this transaction.Please remind us after doing this, so we could send you a mutual agreement to cancel it.If any further questions, please feel free to contact me.Best wishes,Hilly货有问题，需重发Dear customer,I am sorry for any inconvenience caused.In order to cover your loss and make you happy, we’d like to resend a good item to you within 24 hours, it hopefully you will receive it shortly.Apologize for the inconvenience again.Best regardsHilly与图片不符，重发=回复Dear customer,I am sorry for any inconvenience caused. Your understanding and kindness is highly appreciated here.In order to cover your loss and make you happy, we’d like to resend your order to you. I will make sure it is the items you ordered before shipping. Please confirm if I can have your trust again.Apologize for the inconvenience again. Please kindly reply with your thought.Best regardsHilly称赞客户Dear customer,Thank you for your purchase.You are a good customer, I’m happy to do business with you. If you are interested in any our products, please don’t hesitate to contact me via email directly. As a return customer, more surprise is waiting for you.If any further question, feel free to contact me.Best wishes,Hilly关于invoiceeBay系统发invoice 发多个产品：客户多次付款，refund+ combineDear customer,Thank you for your purchase and payment.I have received your payment and am supposed to dispatch your items as soon as your payment is cleared in my account. But I think I should contact you before I send your items out. Since you have not made one payment for all the items you won, It is a little difficult for me to calculate the quantity of your gifts, My shipping department may give you less gifts than you should have received.So I would like to refund the money you have paid. Then I will send you a paypal money request for all your items you won, and you can pay them altogether.This could help me to give you proper quantity of your gifts. This also could avoid any problem about this transaction. Your understanding and consideration will be highly appreciated here. Thank you so much in advance. I will refund you the money of the items and send you a pay pal money request as soon as getting your confirmation.I am looking forward to hearing from your thought about my suggestion.Your quick response is much appreciated. Thank you.Best wishes,Hilly卖家让combined invoice:Dear customer,Thank you for your business!I have sent a combined invoice for all the items you currently won.Please make payment at your convenience, if you have finished all your purchase.If you have not finished purchase, please ignore any uncombined invoice and do hold your payment until you finished all your purchase.If you would like to purchase more, you could contact me directly next time, I will try my best to get you best deals.Best regardsHilly卖家bid成功了，但还想买:Dear customer，Thank you for your business!Please ignore any uncombined invoice sent by eBay automatic invoice system and email me after you finished all your purchase. I will send a combined invoice for all the items you won.Just go ahead and hope you enjoy your bidding.Best regardsHilly分开付款了，建议下次一起combine 付款：Dear customer,Thank you for your prompt payment. I noticed that you have paid for your items separately.Please hold your payment, ignore the eBay automatic invoice and go ahead with your purchase if you have not yet finished purchase from me. Please email me for a final combined invoice for all the items you won. I will update the invoice for you to make one payment and ensure to ship all your items together.If any further question, feel free to contact me please.Best regards,Hilly客户因为错误的invoice让我们重新combine invoiceDear customer，Sorry for any inconvenience caused due to the eBay automatic invoice system.I have sent you the modified invoice. Please make your payment. I will dispatch your goods immediately after I received your payment. If you would like to purchase more, you could contact me directly next time, I will try my best to get you best deals.Please feel free to contact if you need further help.Best regardsHilly用不同货币bid，无法combine invoiceDear customer,Thank you for your email.Since you have bid these products in different currency, it is eBay’s permanent principle that I couldn’t combine invoice for them. The invoice has split into two. Please just go ahead to pay this two different invoice at one time.I will dispatch your items together as soon as you pay for all these items together.If any further questions, please feel free to contact me.Best wishes,Hilly发second chance时用的模板Dear customer:Thank you very much for your bidding,This is a 2nd chance offer, which allows you to purchase this product cheaper than the final bidding price. Please contact us if you are interested in any products, we will try our best to offer you full satisfaction.Thank you for your purchase again.Best wishes解释信解释邮费：Dear customer,Thank you for your interest.Please let me explain our postage policy. We ship to all over the world with the same shipping postage.The postage for one single item is free. The postage for the 4 pieces set is 2.99, and 1.99for each additional one. The 8 pieces set is 3.99, and 2.99 for each additional one. The 16 pieces set is 5.99, and 4.99 for each additional one. Please check the item description.The quality of our products is good and the price is low. It's a great value for money. If any further questions, please feel free to contact me.Best wishes,Hilly解释两种运输式Dear friendThanks for your E-mailI have two types of shipping, small parcel and EMS.The price of small parcel is AUD4.99 for the first item, and each additional item is AUD2.99. This type of shipping usually needs five to ten business days to reach you. The price of EMS（Express Mail Service）is AUD14.99 for the first item, and each additional item is AUD2.99. This type is much safer and faster, you can check the status of your items on line anytime according to the tracking number.If any further questions, please feel free to contact, it will be my honor to help you.Best regardsHilly解释分开买没有赠品，建议买完所有，一次付款：Dear customer,Thank you for your purchase. You have purchased them separately, and paid them separately. So we have dispatched your item separately, as shipping within 24 hours is our policy.If you want to purchase more next time, please follow this:Please ignore any uncombined invoice sent by eBay automatic invoice system and email me after you finished all your purchase. I will send a combined invoice for all the items you won.After you pay them together, I will dispatch them in the same package, and this will help me calculate the free gifts for you.Please feel free to contact if you need further information.Best regardsHilly解释赠品是怎么产生的：Dear customer,Thank you for your purchase. You have purchased 4 items from me, and our shipping department will add 1 randomly selected free gift, which means you will get 5 items in total.Please let me explain my buy three get one free policy.If you purchase three items from me in one order, I will give you a free gift. If you purchase six items, i will give you two free gifts, etc. the more you purchase, the more gifts you will get.The gift beads are randomly selected from our store by us and will send them within same package. They are still in our best selling store and have the same quality as the items you purchased, they are beautiful and lovely, I am sure you will like them.If any further questions, please feel free to contact.Best regards，Hilly解释赠品和邮费：Dear customer,Thanks for your email.Please let me explain my buy three get one free policy.If you purchase three items from me in one order, I will give you a free gift. If you purchase six items, i will give you two free gifts, etc. the more you purchase, the more gifts you will get.The gift items are randomly selected from our store by us and will send them within same package. They are still in our best selling store and have the same quality as the items you purchased, they are beautiful and lovely, I am sure you will like them.If you want to buy 12 packs, you only need to buy 9 packs from me, we will send you 9 packs +3 free gift packs. The shipping postage is 1.49*9=13.41. I hope my explanation can solve your confusion.I am a good seller. I want to do more business with you. If you have a bulk , I will give you a great offer and welcome to offer with me.Please inform me the item title (last three words) and the quantity you want. I will then offer you a good price.Could you please inform us the item ID/ item title (last three letters) of the products you are interested in? Then I will try my best to offer you a good deal. By doing this, you don’t need to bid and wait on eBay, which will save your ti me for waiting.If you have any questions, please feel free to contact me. I am always ready to help you.Best regardsHilly解释质量回答手链是否Pandora：Dear customer,Thank you for your interest.All our beads can fit for Pandora bracelets.As you know, the price of the Pandora is much higher than ours But please don't worry about the quality of our products. The price is low and the quality is good. It's a great value for money.If any further questions, please feel free to contact me.Best wishes,Hilly回答是否纯银（已买东西）Dear customer,Thank you for your purchase. It's sterling silver with 925 stamped as the description states.As you can see, my products are very good in quality, and the price is low. It’s a good value for money. Please don't worry about the quality.If you are interested in any of my products, please contact me directly via email. I will try my best to offer you a great deal.Best wishes,Hilly回答珠子口的大小：Dear customer,Thank you for your interest.It estimates that the core of our bead is approximately 4.50 mm. Please don't worry. All our bead will fit bracelets of Pandora, Pasha, Biagi, Troll and Chamilia.If you are interested, please inform me the quantity you want, I will then offer you a good price.If any further question, please don't hesitate to contact me.Best regards,Hilly回答手链如打开：Dear customer,thank you for your email.Please check the clasp of the bracelet. There is an opening on the clasp, you could break the gap with your fingernail gently. Pleases try it carefully and let me know.If you have any other questions, please feel free to contact us,.Regards,Hilly回答账号被盗，无此物品：Dear customer,I'm sorry for the inconvenience caused.Please note that we do not have this item. My account was hijacked by somebody, and he listed this in my account.Please do not bid on this item, and if you won this item, please do not pay.We only have some beautiful bracelets and beads, please check our store if you are interested.Thank you very much for your cooperation.Best regards,Hilly解释EPDear customer,Thank you for your letter. EP means Electronic Plated.If you are interested in any of my products, please contact me directly via email. I will try my best to offer you a great deal.If any further questions, please feel free to contact me if you have any further questions. I’m always happy to help.Best wishes,Hilly解释title:Dear Customer,Thank you for your email.please let me explain the item title, the last three words of the title such as XXX have no exact meaning themselves, they only could help me to identify the charms in my store, as they are so many charms in my store.Hope you are cleared for my explanation.If any further questions, please feel free to contact me.Best wishes,Hilly解释帐号被封:Dear customer,This is the customer service manager from 1beauty_silly_bandz , my name is Helen.Sorry for any inconvenience caused to you. Due to the technical problems of listing software, we can not list any item at this moment; we’re currently working with eBay about this issue, Please don't worry.The items you have purchased has already been packaged and ready to be sent at anytime If you still want the item, please reply this email , we will send the item out as soon as we get your payment. And if you are still interested in our other products, please advise us the item title, we could sell them to you directly, by doing this, you are getting a very good price and without bidding and waiting on eBay. And because we also have the buy three get one free preference, you could also get one extra bead as a free gift. The more you purchase the more gifts you will get.Best regardsHelen多收了邮费，没给邮费折扣，给赠品1,未发货版本，多加赠品Dear customer,I'm sorry for the eBay automatic invoice system. There is a mistake and the system has not combined your invoice. Please don't worry. I have informed our shipping department to add one more gift into your parcel. That means you will receive 2 free gifts in total. The gifts are lovely and beautiful, you will love them.You understanding is much appreciated here. You are a good customer, I'm happy to do business with you.If any further question, please feel free to contact me.Best wishes,Hilly2，已发货版本，让客户自己挑选几个相当于邮费的珠子/退款Dear customer,I'm sorry for the eBay automatic invoice system. There is a mistake and the system has not combined your invoice. I have sent your items 5days ago. But please don’t worry. In order to cover your loss and make you happy, I would like to offer you two solutions:1, You could choose any three single bead in my store, Then I will dispatch them as soon as I got your confirmation.2, If you are not satisfied with the above solution, I would like to give you a full refund of the overpaid postage.Please reply this email with your thought at your earliest convenience, I will respect your choice.Hope to hear from you soon.Best wishes,Hilly少给赠品，承诺把少给的加在下个order里:Dear customer,Thank you for your information. I'm sorry for this mistake. We had buy “5 get 1 free” last month, and changed it into “buy 3 get 1 free”. So our shipping department may have made some mistake about the gifts.In order to cover your loss and make you happy, I'd like to give you the missing free gift to you.How about add it into your next package when you finish your bidding? By doing this, I do not have to send an individual gift in one package. Please remind me after you finish your next purchase, then I will not forget to add this free gift.Please take this email as an inquiry, if you have no further order, I will of course just send it to you asap.Please reply with your thought.If any further questions, please feel free to contact me.Best wishes,HillyeBay系统信，提醒买家给他发了:Dear customer,Thank you for your interest.I have sent an email into your mail box, please kindly check it.If any further questions, please feel free to contact me.Best regards催货信：15天之第一封催货信：Dear customer,Thank you for your purchase.I have just checked our order detail in our database, your parcel was sent on Feb. th, it normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.S ince they’re from opposite side of the earth; I do hop e please don't worry about it; the item is on the way and hopefully will arrive you soon.Sincerely asking for your understanding and hoping you could wait for a few more days. Please believe me: Most issues can be worked out through email .Best regardsHilly春节之后15天之第一封催货信：Dear customer,Thank you for your purchase.I have just checked our order detail in our database, your parcel was sent on Feb.16 t h, to The QLD Fuel Group First Floor 61AshoverRoad Rocklea Queensland 4106, AU.It normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.You know our item location is in HK. As the Spring Festival, many shipping carries and the post office are on holiday about 7 days. And the HK post has the strictly supervision for the small parcel. So the items are be delayed about 7 days due to the parceles are overloaded at that time.Since theyre from opposite side of the earth; I do hope please don't worry about it; the item is on the way and hopefully will arrive you soon.If the address is right, could I sincerely asking for your understanding and hoping you could wait for 7days until Mar.15th.If you don't’ want to wait any more, contact me. I will do my best to solve your issues. Please believe me: Most issues can be worked out through email .Best regardsHilly第一封催货信，由于节日的原因，香港货物延迟，10天之，再等5天的Dear customer,Thank you for your purchase.I have just checked our order detail in our database, your parcel was sent on Dec.6th , it normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shippedfrom overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.And I received the notice for HK post. It reads:1.I regret to inform you that I just got the notice from the HK post that your item would be delayed dur ing this time. Owing to the coming holidays, the number of shipping package is intensively increasing, which caused the Hong Kong airport’s package amount is overload.2. All packets (from all countries) to UK will be subject to stricter screening. Postage time to the US will be delayed due to tightened customs control and screening.The items to America and Europe will be delayed about 3-4 days. And since they’re from opposite side of the earth; ther e is something out of our control.The item is on the way and hopefully will arrive you soon. Or your items may have been delayed now.Your highly understanding is my highly appreciated here. I sincerely hope you can wait for a few days. If you don’t w ant to wait, please email to me. I must offer you a good solution. Please believe me, everything will be solved by the good communication with you and me.Best regardsHillyDear Customer ,This is the customer service manager from 1beauty_silly_bandz , my name is HelenI'm sorry for the inconvenience caused. your understanding and kindness is highly appreciated here.I have just checked our order detail in our database, your parcel was sent on Oct. 20th , it normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.Sincerely asking for your understanding and hoping you could wait fora more 5 days. . If still not receive them, PLEASE FEEL FREE TO EMAIL TO ME. I will offer you a good solution or refund to you.Please accept my sincerely apology for it. I sincerely hope you can wait. If you don't like like to wait, please feel free to email to me. And tell me your thought, you thought will be highly appreciated here. Please believe me everything will be solved by the good communication with you and me.Best regardsHelen催货后同意等等，我们回复让其告知进展：Dear customer,Thank you for your understanding. You are a considerate customer.Please do not take any action if you have not received your item in a few more days and start getting very concerned, just let me know first. I will try my best to help.Please also inform me upon arrival, so I will not be worried about it anymore. Please just keep me updated.Best regards,HillyDear customer,It's my honor to sovle your issues.You are a considerate customer.Please do keep in touch with me, if you have not received your item in a few more days and start getting very concerned, just let me know first. I will do my best to help.Please also inform me upon arrival, so I will not be worried about it anymore. Please just keep me updated.Best regards,Hilly催货收到了，致，称赞客户，推荐额外：Dear customer,Thank you for your purchase. I'm happy to hear that the item arrive you safely, I'm sorry for this long waiting. And thank you for the positive feedback. That's very kind of you.You are a good customer, I’m happy to do business with you. If you are inte rested in any our products, please don’t hesitate to contact me via email directly. As a return customer, more surprise is waiting for you.If any further question, feel free to contact me.Best wishes,HelenDear customer,You are most welcome.Your positive feedback with 5 stars on :Item as describedCommunicationShipping timeShipping and handling charges will be highly appreciated here.Your support is my greatest motivation here.If you are interested in any our products, please don’t he sitate to contact me via email directly. As a return customer, more surprise is waiting for you.If any further question, feel free to contact me.Best wishes,HelenDelay（第二封）催货信回复：Dear customer,Thank you for the purchase, I am so sorry for this long delay.I do understand your feeling, however most postal service might make a delay sometimes, which is out of our control. As we have sent your items on March th, I am sure you will receive them very soon.Sincerely asking for your understanding and hoping you could wait for a few more days.I will be appreciated your understanding. Thank you very much in advance.Sorry for the inconvenience again.Best regards,Hilly以经理身份耐心解释，安抚Dear customer,This is the customer service manager from 1beauty_silly_bandz , my name is Helen.I am so sorry for this long waiting.I have just checked our order detail in our database, your parcel was sent on Feb th, it normally takes about 7-15 business days (about 2-3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.I do hope you could get your product at earliest possible, and our shipping team tried their best to dispatch them faster and safer, however seems now your parcel is delayed by post office or customs which is out of our control. Please don't worry about it; the item is on the way and may reach you very soon.Sincerely asking for your understanding and hoping you could wait for a few more days.I will be appreciated your understanding.Thank you very much and sorry for the inconvenience.Best regards,HelenDelay时间较长，确认地址(20天后)：Dear customer,This is the customer service manager Helen.I apologize for any inconvenience caused and deeply sorry for the delay, Please accept my sincerely apology.I have sent out your order on Feb.16th. to 3 Lydford Road，Liverpool ，Merseyside ，L12 5HE ，United Kingdom. Since you have not received it till now, I suppose we need to confirm your address to ensure there is no problem.Could you kindly reply to me with this letter? Please do not worry, I will offer a good solution as soon as receiving your check email.Please don't take any other actions against us. Please believe me everything will be solved by the good communication with you and me. It will be good for both of us.Please don't hesitate to contact to me.Best regardsHelen关于节日，货物延迟和确认地址的Dear customer,This is the customer service manager, Helen.I am so sorry for the long waiting injury have caused for you. Please accept my sincerely apology for it.And I received the notice for HK post. It reads:。
外贸跨境电商话术大全客户一直不确认订单
客户一直不确认订单，如何跟进前提：有个南美洲玻利维亚的客户，询盘防静电手套。
从4月上半个月沟通到现在，产品，价格，运费，交期，付款方式等都已告知了，中间客户有问到样品是否可以提供，已把样品的快递寄样费用也告知了，后来中间一段时间客户没回复，不过中间也一直在跟进，最近回复说“感谢你的来信，我会尽快确认购买的，请耐心等待”。
请问接下来我该怎么回复或跟进以提高其从我这里下单或购买个样品的概率？这个时候要站在帮助客户的角度找出背后的原因，利用下面这个话术跟进客户：Dear Xxx,Thank you very much for your kind reply.Sure now it is very important time for both of us, a good business needs more communication. If you still have some difficulties or concerns please must be free to share me so that I can offer you the help with my professional product knowledges or experience, I do believe I should have something that you may probably need from.Sure we are open to any suggest which would help us to move the order forward. Your reply on the feedback would be helpful for us to move the order faster and easier. Looking forward to your kind reply.Best RegardsYoursXxx.这个时候要站在帮助客户的角度找出背后的原因，利用下面这个话术跟进客户（这个话术专门是用来针对那些客户说要考虑一下，或是跟公司/老板/搭档等商量一下的时候常用的话术）：Dear Xxx,Thank you very much for your kind reply.Sure now it is very important time for both of us, a good business needs more communication.If you still have some difficulties or concerns please must be free to share me so that I can offer you the help with my professional product knowledges or experience, I do believe I should have something that you may probably need from.Sure we are open to any suggest which would help us to move the order forward.Your reply on the feedback would be helpful for us to move the order faster and easier. Looking forward to your kind reply.Best RegardsYours Xxx.跟进客户一直没有回复消息前提：有个客户，谈到订单了。
电子商务常用英语对话
电子商务常用英语对话在我国,对话教学是伴随新课程改革而出现的一种新的教学形态,在近几年倍受关注。
小编精心收集了电子商务常用英语对话，供大家欣赏学习!电子商务常用英语对话1Helen:This is Real English from BBC Learning English. I’m Helen.Jean:And I’m Jean.Helen:Today we’re going to look at words and phrases that have recently become part of the English language.Jean:在我们的Real English地道英语节目中，我们要来学学当今英国最新出现的一些新词汇和新说法。
Now Helen，今天我们要学的新词是什么呢?Helen:Today’s expression is 'e-business'.Jean:E-business. 什么意思呢?Helen:Well, e-business is electronic business. It means any business done using the internet.Jean:就是说，e-business是使用因特网的商务运作。
Helen:That's right. You could say 'E-business has grown very much in China recently.'Jean:你的意思是，这些公司是通过使用因特网来赚钱，对吗?Helen:That’s right.电子商务常用英语对话2A: Why did you close your office?B: Well, it’s all e-business these days, so I can just work from home on my computer.C: Do you think we should start an e-business service?D: Why not? It could be bring in sales in 24-7. I’m sure our customers would love it.Jean:So Helen, what type of companies use e-business?Helen:Well, anything to do with computers can be e-business.A lot of travel companies use e-business too.Jean:Yes, that’s true, I have used online booking systems.Helen:Yes. It is very easy to buy plane tickets or reserve a hotel room on the internet.Jean:But you have to be careful with your credit card details.Helen:That’s a very good tip. Now let’s recap e-business means:Jean:E-business就是网上的电子商务的意思。