抱怨信 A-Letter-of-Complaint
合集下载
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Writing: A Letter of Complaint
Learning Objectives:
➢ To understand the structure and content of complaint letters ➢ To be able to compose a letter of complaint using appropriate language and tone.
1. The zipper on my jacket has come apart, making it impossible to close. 2. After a few washes, the seams(接缝) on my new shirt have become undone and need to be re-sewn. 3. The food at the party was left out for too long and became cold and unappetizing. 4. My new phone screen already has scratches on its surface, despite being careful with it. 5. This new moisturizer irritates my skin and causes redness and itching.
The movie was not as exciting as I had hoped it fast as I had hoped it to be.
The hotel room is not as spacious as I had hoped for.
a. I left the bread in the oven for too long b. She studied hard for the exam c. They missed their flight d. She took a shortcut through the park e. He ate a big breakfast f. He exercised regularly
1.Did the author have an enjoyable experience at the restaurant? 2. What does the author complain about?
I was excited to try the new restaurant in town, but unfortunately, the food was not as good as I had hoped. The appetizer was decent, but the main course was dry and overcooked. The service was also not as attentive as I had hoped; our waiter seemed disinterested and took a long time to bring our drinks. Overall, the experience was not as enjoyable as I had hoped it would be. I had been looking forward to trying this restaurant for weeks, but unfortunately, it did not live up to my expectations.
warm fast lively spacious
engaging
relaxing
exciting
successful delicious
not as....as.... The food at that restaurant is not as delicious as I had hoped.
g. water dispenser drips constantly h. take blurry photos i. the battery life is short j. can’t keep accurate time k. its surface got scratched l. irritate my skin
come undone
scratch
[skrætʃ]
irritate
[ˈɪrɪteɪt]
unappetizing
[ʌnˈæpɪtaɪzɪŋ]
come apart
a. to make your skin or a part of your body sore, painful or swollen b. to be unfastened or untied c. not tasty-looking d. to break into pieces e. to damage the surface of sth, especially by accident, by making thin shallow marks on it
4)..., which saved her a lot of time. d 5)..., which made him feel full for most of the day. e 6)..., which led to her getting an A. b
1.Have you ever had a bad experience at a restaurant, which made you regret choosing to dine there? 2. How important is good service to you when you are dining out, which can impact your overall impression of a restaurant?
I am extremely dissatisfied with the service I received from the restaurant last night, which was completely unacceptable. The food was cold and tasted like it had been sitting out for hours, which made me feel sick. Additionally, the waiter was rude and unattentive, which made the experience even more frustrating. Overall, I was extremely disappointed with my dining experience and would not recommend this restaurant to anyone.
1) ..., which improved his overall health and well-being. f 2)..., which caused them to have to reschedule their trip. c 3)..., which resulted in it being burned. a
Find all the sentences which are used to make comparisons.
I was excited to try the new restaurant in town, but unfortunately, the food was not as good as I had hoped. The appetizer was decent, but the main course was dry and overcooked. The service was also not as attentive as I had hoped; our waiter seemed disinterested and took a long time to bring our drinks. Overall, the experience was not as enjoyable as I had hoped it would be. I had been looking forward to trying this restaurant for weeks, but unfortunately, it did not live up to my expectations.
Warm-up
1. Have you ever had a shopping experience where you were really disappointed with the quality of the product? 2. Have you ever made a complaint to a store or company about a product or service you received? 3.Have you ever avoided shopping at a store or buying a certain product because of a bad experience you had in the past?
The concert was not as lively as I had hoped it to be.
The book is not as engaging as I had hoped it would be.
The weather is not as warm as I had hoped it to be.
The outcome of the project is not as successful as I had hoped it to be.
The vacation was not as relaxing as I had hoped it would be.
1.Would the author recommend the restaurant to others based on his/her dinning experience? why or why not?
Find all the sentences which are used to add comments or indicate the result of an action.
I am extremely dissatisfied with the service I received from the restaurant last night, which was completely unacceptable. The food was cold and tasted like it had been sitting out for hours, which made me feel sick. Additionally, the waiter was rude and unattentive, which made the experience even more frustrating. Overall, I was extremely disappointed with my dining experience and would not recommend this restaurant to anyone.
a/b/c/l/i a/b/c/l a/b/c/l d
h/i/k e/f/g/k
a. come apart b. become undone c. uncomfortable to wear d. cold and unappetizing e. do not close properly f. ice dispenser gets jammed
Learning Objectives:
➢ To understand the structure and content of complaint letters ➢ To be able to compose a letter of complaint using appropriate language and tone.
1. The zipper on my jacket has come apart, making it impossible to close. 2. After a few washes, the seams(接缝) on my new shirt have become undone and need to be re-sewn. 3. The food at the party was left out for too long and became cold and unappetizing. 4. My new phone screen already has scratches on its surface, despite being careful with it. 5. This new moisturizer irritates my skin and causes redness and itching.
The movie was not as exciting as I had hoped it fast as I had hoped it to be.
The hotel room is not as spacious as I had hoped for.
a. I left the bread in the oven for too long b. She studied hard for the exam c. They missed their flight d. She took a shortcut through the park e. He ate a big breakfast f. He exercised regularly
1.Did the author have an enjoyable experience at the restaurant? 2. What does the author complain about?
I was excited to try the new restaurant in town, but unfortunately, the food was not as good as I had hoped. The appetizer was decent, but the main course was dry and overcooked. The service was also not as attentive as I had hoped; our waiter seemed disinterested and took a long time to bring our drinks. Overall, the experience was not as enjoyable as I had hoped it would be. I had been looking forward to trying this restaurant for weeks, but unfortunately, it did not live up to my expectations.
warm fast lively spacious
engaging
relaxing
exciting
successful delicious
not as....as.... The food at that restaurant is not as delicious as I had hoped.
g. water dispenser drips constantly h. take blurry photos i. the battery life is short j. can’t keep accurate time k. its surface got scratched l. irritate my skin
come undone
scratch
[skrætʃ]
irritate
[ˈɪrɪteɪt]
unappetizing
[ʌnˈæpɪtaɪzɪŋ]
come apart
a. to make your skin or a part of your body sore, painful or swollen b. to be unfastened or untied c. not tasty-looking d. to break into pieces e. to damage the surface of sth, especially by accident, by making thin shallow marks on it
4)..., which saved her a lot of time. d 5)..., which made him feel full for most of the day. e 6)..., which led to her getting an A. b
1.Have you ever had a bad experience at a restaurant, which made you regret choosing to dine there? 2. How important is good service to you when you are dining out, which can impact your overall impression of a restaurant?
I am extremely dissatisfied with the service I received from the restaurant last night, which was completely unacceptable. The food was cold and tasted like it had been sitting out for hours, which made me feel sick. Additionally, the waiter was rude and unattentive, which made the experience even more frustrating. Overall, I was extremely disappointed with my dining experience and would not recommend this restaurant to anyone.
1) ..., which improved his overall health and well-being. f 2)..., which caused them to have to reschedule their trip. c 3)..., which resulted in it being burned. a
Find all the sentences which are used to make comparisons.
I was excited to try the new restaurant in town, but unfortunately, the food was not as good as I had hoped. The appetizer was decent, but the main course was dry and overcooked. The service was also not as attentive as I had hoped; our waiter seemed disinterested and took a long time to bring our drinks. Overall, the experience was not as enjoyable as I had hoped it would be. I had been looking forward to trying this restaurant for weeks, but unfortunately, it did not live up to my expectations.
Warm-up
1. Have you ever had a shopping experience where you were really disappointed with the quality of the product? 2. Have you ever made a complaint to a store or company about a product or service you received? 3.Have you ever avoided shopping at a store or buying a certain product because of a bad experience you had in the past?
The concert was not as lively as I had hoped it to be.
The book is not as engaging as I had hoped it would be.
The weather is not as warm as I had hoped it to be.
The outcome of the project is not as successful as I had hoped it to be.
The vacation was not as relaxing as I had hoped it would be.
1.Would the author recommend the restaurant to others based on his/her dinning experience? why or why not?
Find all the sentences which are used to add comments or indicate the result of an action.
I am extremely dissatisfied with the service I received from the restaurant last night, which was completely unacceptable. The food was cold and tasted like it had been sitting out for hours, which made me feel sick. Additionally, the waiter was rude and unattentive, which made the experience even more frustrating. Overall, I was extremely disappointed with my dining experience and would not recommend this restaurant to anyone.
a/b/c/l/i a/b/c/l a/b/c/l d
h/i/k e/f/g/k
a. come apart b. become undone c. uncomfortable to wear d. cold and unappetizing e. do not close properly f. ice dispenser gets jammed