apqc流程管理成熟度评估方法

apqc流程管理成熟度评估方法
English Answer：
APQC Process Management Maturity Assessment Methodology.
The APQC Process Management Maturity Assessment (PMMA)
is a structured framework that enables organizations to assess the maturity of their process management
capabilities and identify areas for improvement. Developed by the American Productivity & Quality Center (APQC), the PMMA provides a comprehensive methodology for evaluating
the effectiveness of an organization's process management practices and identifying opportunities for optimization.
The PMMA is based on five levels of process management maturity, ranging from Level 1 (Initial) to Level 5 (Optimizing). Each level represents a distinct set of characteristics and capabilities that organizations must possess to effectively manage their processes and achieve sustained performance improvement.
The five levels of process management maturity are:
Level 1 (Initial): Processes are ad hoc and undocumented. There is no formal process management function.
Level 2 (Managed): Processes are documented and there is a basic understanding of process management. However, there is limited process improvement and measurement.
Level 3 (Defined): Processes are standardized and well-defined. There is a focus on process improvement and measurement.
Level 4 (Integrated): Processes are integrated across the organization. There is a strong focus on process performance and continuous improvement.
Level 5 (Optimizing): Processes are continuously optimized and aligned with organizational strategy. There is a culture of innovation and process excellence.
The PMMA methodology consists of three main steps:
1. Process Identification: Identify the key processes that are critical to the organization's success.
2. Process Assessment: Assess the maturity of each process using the five levels of maturity.
3. Action Planning: Develop an action plan to address the gaps and improve process management capabilities.
The PMMA can be used by organizations of all sizes and industries to improve their process management practices and achieve sustained performance improvement. By understanding their current level of maturity, organizations can identify areas for improvement and develop strategies to advance to higher levels of maturity.
Chinese Answer：
APQC流程管理成熟度评估方法。

APQC流程管理成熟度评估（PMMA）是一种结构化框架，使组织
能够评估其流程管理能力的成熟度并确定改进领域。

PMMA由美国生
产力和质量中心（APQC）开发，提供了一种综合的方法来评估组织
流程管理实践的有效性，并确定优化机会。

PMMA基于五个级别的流程管理成熟度，从1级（初始）到5级（优化）。

每个级别代表组织必须具备的一组独特的特征和能力，
以有效地管理其流程并实现持续的绩效改进。

流程管理成熟度的五个级别是：
1级（初始），流程是临时的和未记录的。

没有正式的流程管
理职能。

2级（已管理），流程已记录，并且对流程管理有基本的了解。

然而，流程改进和测量有限。

3级（已定义），流程是标准化且定义良好的。

重点是流程改
进和测量。

4级（集成），流程在整个组织内集成。

重点是流程绩效和持
续改进。

5级（优化），流程不断优化并与组织战略保持一致。

存在创新和流程卓越的文化。

PMMA方法包括三个主要步骤：
1. 流程识别，识别对组织成功至关重要的关键流程。

2. 流程评估，使用五个成熟度级别评估每个流程的成熟度。

3. 行动计划，制定行动计划以解决差距并提高流程管理能力。

各行各业的组织都可以使用PMMA来改进其流程管理实践并实现持续的绩效改进。

通过了解其当前的成熟度水平，组织可以确定改进领域并制定战略以提升到更高的成熟度水平。