酒店英语

酒店基础英语必知必会
常见句子：
1. Please/ thank you /excuse me(sorry) /you are welcome /good bye 请/谢/对不起/不客气/再
2.Good morning /afternoon /evening ，sir /madam.早上/中午/晚上好，先生/女士
3.Welcome to YuFu hot springs hotel 欢迎来到鱼凫国都温泉大酒店
4.I am the assistant manager /receptionist/operator/concierge我是大堂副理/接待员/总机/礼
5.（How）may I help you? What can I do for you? 我可以帮助您吗？/有什么可以为您效劳？
6.please wait for a moment /wait a moment /minute please请稍等
7.I know a little English ,but not much.我懂一点英语，但是不多。

8. I beg your pardon please 请您再说一遍
9. Could you speak a little more slowly, please? 请您再将慢一点可以吗？
9.ok/ sure /no problem/certainly 表示肯定
9. MayI have your room number? /what’s your room number? 请问您的房号是多少呢？
10. Would you please show me your room card? 请出示您的房卡。

11. If there is any problem in your room please dial “0”for HSKP(house keeping)
若果您有任何需要请拨“0”
12.The hot springs center is open from 09:30AM-01:00AM.温泉中心的营业时间是09:30-01:00
13. The operator can provide wake-up /morning call service at any time. 总机提供24小时叫醒服务
14. If your want to have something to eat, please call “6178”, the room service is 24 hours at your service. 如果您需要在房间用餐，请拨电话6178，送餐部24小时为您服务。

15. I am (terribly) sorry about this /to hear that. 听到这件事我深表歉意。

16. MayI see your passport, sir/madam? 请出示您的护照，先生、女士
17. Could you please sign your name here? 请在这里签名。

18.there are your keys sir/madam, the bellman will guide to your room.这些是您的房卡，行李生会带您到房间。

19. What kinds of payment would you like? How would you like to pay, cash or credit card? 请问您的付款方式是？
20. Do you have reservation? 请问你有预订吗
21. Check-out time is 12:00am.half day rate will be charged for extend check-out time up to 06:00pm, for delayed departure beyond 06:00 pm a full day’s room rate will apply. 退房时间是中午12点。

如果在下午6点以前退房会收取半天房费，如果延迟退房超过下午6点，会收取全天房费。

22.for calling outside ,please dial “9”first.拨打外线请加“9”
23. there`s all together three pieces of luggage? Please check it，sir /madam 这里一共有三件行李，请核对一下，好吗？
24. ShallI show you to your room sir? Please come this way. 我带您到房间好吗，请走这边.
25. How many pieces of luggage do you have?请问您有几件行李？
26.if you have any valuable things, please don’t keep them here .对不起，贵重物品我们这里不能寄存。

27. Each room included 2person’s complimentary breakfast and 2spa tickets每个房间包含两人温泉和早餐。

常见单词：
One two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen twenty Thirty forty fifty hundred thousand
5:00 five o’clock 07:05 seven five /five past seven 09:15 a quarter past nine/ nine fifteen
11:30 half past eleven 15:45 a quarter to four /three forty
January February March April May June July august SeptemberOctoberNovemberDecember Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Blanket毛毯pillow枕头quilt被子sheet床单extra bed加床door门sofa沙发chair椅子table桌子doorbell门airconditioner空调TV电视机Telephone电话plug插座socket接线板adaptor转换器remove control遥控器hair dryer吹风floor lamp地灯night lamp夜灯table lamp台灯bulb灯泡waste paper basket垃圾桶scissors剪刀knife刀spoon勺matches火柴hot water热水ice cube冰块map地图writing pad便签纸room service menu送餐菜单mini-bar menu迷你吧单envelope信封fruit水果flower鲜花toilet马桶shower花洒bath lotion沐浴液shampoo洗发液hair conditioner护发素nail clipper指甲刀tooth brush牙刷tooth paste牙膏comb梳子razor剃须刀shoe shine檫鞋器hanger 衣架laundry bag洗衣袋pressing熨衣opener开瓶器slipper拖鞋ashtray烟灰缸sewing kit针线包ball pen圆珠笔cup杯子glass玻璃杯tea茶coffee咖啡floor楼toilet paper 卫生纸soap香皂detergent powder洗衣服tissues面巾纸bath robe浴袍vase花瓶electric kettle电水壶TV shelf电视柜bath towel浴巾bath mat地巾face towel面巾business center商务中心restaurant餐厅safe box保险箱swimsuit泳衣chargers充电器mosquito killer灭蚊器massage按摩gym健身房sauna桑拿table tennis乒乓Snooker 桌球golf高尔夫tennis 网球indoor/outdoor hot springs室内室外温泉。