旅游情景英语Unit 3 At the Hotel

Basic Skill Task One Checking in for the Tour Group Situation: Gao Xing, an outbound tour leader, is checking in for the tour group at the hotel.
Receptionist:
Unit 3 At the Hotel
8.Also, the tourists should be reminded to pay for their extra ___.
9. Often a hotel will not release a final bill until all tourists have settled their individual ___.
from July 3rd to 6th.
Gao Xing:
Yes, exactly.
Receptionist:
Can I have your passports please, ma’am?
Gao Xing:
Certainly. Here are the name list and passports of my group.
Unit 3 At the Hotel
6. On the night before departure, the leader should tell the ___ and the group the time of departure.
7. The tourists should be briefed on the ___ time before departure.
旅游情境英语
Chapter Two Services at the Destination
Unit 3 At the Hotel
Unit 3 At the Hotel
Learning Objectives After finishing this unit, you should be able to: •Confirm the reservation information and the arrival time with the hotel in
3. Before ___ keys to the group, the tour leader should convey all important information, especially tomorrow meeting time and place.
Unit 3 At the Hotel
4.Tour leaders can give the group their room numbers, or tell the group they can be ___ through the hotel operator.
5. After check-in, the tour leader should check that all members have had their ___ and know how to use the facilities.
you up to your rooms.
Gao Xing:
Thanks a lot.
பைடு நூலகம்
Unit 3 At the Hotel
Task Two Changing Room for the Tourist Situation: One of the tourists in Gao Xing’s tour group is dissatisfied with the room. Gao Xing is complaining about it to the hotel manager and will help the tourist change another room.
Manager: Good evening, ma’am. May I help you? Gao Xing: Good evening. I’m Gao Xing, the tour leader from China International Travel Service. I would like to know if it is possible for one of the tourists to change his room. Manager: What is the problem? Gao Xing: The guest is in the Room 516 and he is not happy with the one he lived in. He couldn’t even sleep last night. He was woken up several times by the noise the baggage elevator made. Manager: I’m sorry to hear that, Ms. Gao. I do apologize. Room 516 is at the end of the corridor. Gao Xing: Anyhow, could you change it now? Manager: Now let me see if I can find you a quiet room. Well, how about Room 610? It’s rather quiet. The room rate is as that of Room 516. But it is one floor higher up. Gao Xing: Would you wait for a while? I’ll contact the tourist to see if he accepts it. Manager: Sure. I’ll wait for you.
advance. •Grasp how to check in and check out for the tour group. •Know various hotel facilities and explain how to operate them to the guest. •Handle the possible problems for the group and make group members
Unit 3 At the Hotel
10.Prior to check-out, the leader should help his guests to deal with any ___ in the bill if there is any.
Task 2 Brainstorming Work in groups. Discuss with your classmates about the important points for hotel services based on Task 1. ➢Morning call; ➢Breakfast time; ➢Baggage movement; ➢Checkout time; ➢Extra charge. ➢Dealing with guests’ problems at the hotel.
Unit 3 At the Hotel
Gao Xing: Could you check again a reservation for Friday for the tour group from Harbin?
Receptionist:
Oh, yes. You had reserved10 twin rooms and 1 single room for three days
Receptionist:
Just a minute please, Ms. Gao. I’ll check the reservation records. China
International Travel Service. I’m sorry there is no reservation from your service.
satisfied with the hotel service. •Write a confirmation email of hotel reservation to the hotel. •Remember terminologies, phraseologies and key sentences of hotel service. •Upgrade the listening and speaking skill in hotel service.
Good evening, madam. What can I do for you?
Gao Xing: We are the tour group from China International Travel Service. My name is Gao
Xing. The travel agency made a reservation for 10 twin rooms and 1 single room four weeks ago.
1. Although procedures ___ widely, most hotels have efficient procedures for groups.
Unit 3 At the Hotel
2. Knowledge about how a hotel works and some of the ___ available to tourists is important to tour leaders.
Unit 3 At the Hotel
Task 1 Vocabulary Look at the pictures and then work with your partners to fill in the blanks with the right form of the words given in the box.
Unit 3 At the Hotel
Task 3 Discovery Try to use the resources to find how an outbound tour leader checks in and checks out at the hotel. When arriving at the hotel or departing from the hotel, what should the outbound tour leader remind the tour group? How does the outbound tour leader handle the problems and make guests satisfied during the stay in the hotel? And what else would you like to know from this unit?
Receptionist:
Thank you, Ms Gao. And please check all the information on the
registration form. If there is no problem, please sign here.
Gao Xing:
All right.
you have them with you all the time. You’ll be required to show them when you
sign for your meals and drinks in the restaurants and bars. The bellman will show
Receptionist:
How are you going to pay, in cash or by credit card?
Gao Xing:
Do you accept traveler’s check?
Receptionist:
Certainly, ma’am. Here are the keys to your rooms. Please make sure that
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