管理学第十版C1习题与答案
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管理学第十版C1习题与答案(总
5页)
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1.Management affects employee morale but not a company’s financial
performance.
(False)
2.In order to be considered a manager, an individual must coordinate the work of
others.
(True)
3.Effectiveness refers to the relationship between inputs and outputs. (False)
4.Effectiveness is concerned with the means of getting things done, while
efficiency is concerned with the attainment of organizational goals. (False; p. 7)
5.Efficiency is often referred to as “doing things right.”
(True)
6.The four contemporary functions of management are planning, organizing,
leading, and controlling.
(True)
7.The roles of figurehead, leader, and liaison are all interpersonal roles. (True; p. 9)
8.Determining who reports to whom is part of the controlling function of
management.
(False; Organizing,
9.Directing and motivating are part of the controlling function of management. (False;p. 8)
10.Katz found that managers needed three essential skills: technical, human,
and informational.
(False; p. 11)
11.Technical skills become less important as a manager moves into higher levels
of management.
(True)
12.A distinct purpose is important in defining an organization.
(True)
1.Someone who works with and through other people by coordinating their
work activities in order to accomplish organizational goals is ___________.
a.an assembly line worker
b. a laborer
c. a manager
d. a salesperson
(c)
2.Which of the following types of managers is responsible for making
organization-wide decisions and establishing the plans and goals that affect the entire organization
a.first-line managers
b.top managers
c.production managers
d.research managers
(b)
3.The lowest level of management is ______________.
a. a non-managerial employee
b. a department of research manager
c. a vice president
d. a first-line manager
(d)
4.The distinction between a managerial position and a nonmanagerial position
is _______________.
a.planning the work of others
b.coordinating the work of others
c.controlling the work of others
anizing the work of others
(b, Page 5)
5.Wasting resources is considered to be an example of managerial
_____________.
a.efficiency
b.effectiveness
c.inefficiency
d.ineffectiveness
(c)
6.Efficiency refers to _____________.
a.the relationship between inputs and outputs
the additive relationship(加性关系) between costs and benefits
b.the exponential(指数关系) nature of costs and outputs
c.increasing outputs regardless of cost
(a; p. 7)
7.An automobile manufacturer that increased the total number of cars
produced at the same cost, but with many defects, would be _____________.
a.efficient and effective
b.increasing efficiency
c.increasing effectiveness
d.concerned with inputs
(b; difficult)
8.Today, the basic management functions are considered to be ______________.
a.planning, coordinating, staffing, and directing
b.planning, organizing, leading, and directing
manding, organizing, leading, and staffing
d.planning, organizing, leading, and controlling
(d)
9.Which of the following management functions from the mid-1950s is no
longer included in the basic functions of management?
manding
b.staffing
c.leading
d.controlling
(b; p. 8)
10.A manager resolving conflict among organizational members is performing
what function?
a.controlling
manding
c.directing
d.leading
(d; moderate; p. 8)
11.The process of monitoring, comparing, and correcting is called _____________.
a.controlling
b.coordinating
c.leading
anizing
(a)
12.According to Mintzberg’s management roles, the _____________ roles are
those that involve people and other duties that are ceremonial and symbolic in nature.
rmational
b.interpersonal
c.technical
d.decisional
(b; p. 9)
13.A human resource manager attending a local Society for Human Resource
Management meeting would be functioning in which role?
rmational
b.leader
c.liaison
d.disseminator
(c; moderate; p. 9)
14.A finance manager who reads the Wall Street Journal on a regular basis
would be performing which role?
15.
16.
a.figurehead
b.monitor
c.disseminator
d.interpersonal
(b)
17.The ability to work well with other people, both individually and in a group,
requires ________________.
a.technical skills
b.assessment skills
c.planning skills
d.human skills
(d)
18.One of the common characteristics of all organizations is _____________, which
cla rifies members’ work relationships.
a.its people
b.its goals
c.its deliberate structure
d.its purpose
(c)
19.A deliberate arrangement of people to accomplish some specific purpose is
_____________.
a. a structure.
b. a process.
c.an organization.
d.an assembly operation
(c)
20.Universality of management means that _____________
a.all managers in all organizations perform the four management functions
b.all managers in all organizations can perform their job the same way
c.all organizations can hire any manager to perform the management jobs
d.any manager can work in any organization and perform any
management job
(a,P15)
21.A primary responsibility of managers is creating a work environment that
_______________.
a.is safe and well lit
b.is clean and organized
c.allows employees to do their work to the best of their ability
d.provides excellent customer service (c)。