五星级酒店客房培训——除尘,金属家具抛光

Why is this task important for you and our guests? 为什么这些对你和我们的客人很重要？
Answers:
1.I understand the importance of the cleanliness of the furniture.
我明白家具清洁的重要性
2.When the furniture bar is clean, I am able to satisfy our guests and increase the GSTS score.
当家具吧是干净的。

我能使我们的客人满意增加GSTS得分。

3.I can show my professionalism.
我能展示我的专业技能。

4.Guests feel comfortable with clean furniture, he/she does not make her cloth dirty.
干净的家具是客人舒服，可以不弄脏客人的衣服。

Summary questions:
总结问题
1.What material do I need to clean furniture?
我需要用什么工具打扫家具？
2.At what part of the room cleaning process do I dust?
我的清扫是从房间的什么部位开始？
3.What special attention do I need to take when cleaning furniture?
当我打扫家具时有什么是我需要特别注意的？
4.Why do I have to use wax?
为什么我要用家具蜡？
5.Does wax keep the quality of the furniture longer?
家具蜡可以把家具的质量保持更长时间是吗？
6.How do I clean a phone? How many phones are there in a standard room? Suite?
我怎样擦电话？标准间里一共有多少部电话？套房呢？
7.What is special about cleaning metals? What cloth do I use?
擦金属有什么特别的吗？我应该用什么布？
8.What are examples of in room metal items to be cleaned?
把房间里的金属件擦干净我们举什么例子？
9.Do I need to report defects to HK or can I report this defect immediately to POMEC?
当有问题，我需要立即报告给客房部还是工程部？
10.What might some of those defects be?
那些缺点都会有什么？
Now ask the trainee to practice the task from start to end to test competency.
培训回顾。