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酒店职业英语等级考试大全(doc 26页)

广东省酒店职业英语等级考试大纲广东省旅游行业岗位职务培训指导委员会编2007年9月目录一、................................................. 考试的目的和意义7 二、................................................. 考试的原则和宗旨7 三、..................................................... 考试的适用范围7 四、................................................. 考试的方式与时间8 五、...................................... 考试的实施、管理及认证8 六、.......................................... 考试的适用对象与标准9附件1：广东省酒店职业英语等级标准 (13)一、基础级 (13)二、初级 (14)三、中级 (15)四、高级 (17)附件2：命题要求 (20)一、基础级 (20)二、初级 (21)三、中级 (24)四、高级 (25)前言随着我国经济的高速发展，入境旅游及商务旅行市场也在快速增长。

2008年北京奥运、2010年广州亚运会、2011年深圳世界大学生运动会的举行更将推动加快广东省的酒店业的发展步伐。

广东省酒店业要适应市场需求，一方面除了要加强硬件设施建设外，更重要的是培养高素质人才。

日益频繁的中外交流，对酒店从业人员提出了更高的要求，除必需掌握过硬的专业知识和技能外，进一步提高外语交流能力，是为顾客优质服务的基础。

目前，我省酒店业在外语培训方面，还没有一本结合我省实际的外语培训教材。

对接受培训的员工也没有一套规范标准的测试体系。

广东省旅游行业岗位职务培训指导委员会（以下简称“省旅培委”）经过长时间的调研和投入大量资源，现向全省推行酒店职业外语等级考试。

酒店职业英语等级考试大全

酒店职业英语等级考试大全1. 简介酒店职业英语等级考试是评估酒店从业人员英语水平的一种重要考试。

酒店作为国际化领域中的重要组成部分，对于从业人员具备良好的英语沟通能力是非常重要的。

本文将介绍酒店职业英语等级考试的各个等级，考试内容、考试形式以及考试准备方法等相关信息。

2. 考试等级2.1 初级等级初级等级是酒店职业英语等级考试的入门级别，主要测试考生基本的英语词汇和日常用语的掌握程度。

考生需具备以下能力才能通过初级等级考试：•基本的日常用语运用能力•了解酒店基本服务流程•能够进行简单的酒店英语对话2.2 中级等级中级等级是酒店职业英语等级考试的中级水平，主要测试考生在工作场景中应用英语沟通的能力。

考生需具备以下能力才能通过中级等级考试：•熟练运用酒店服务流程和相关术语•能够应对常见的酒店工作场景•能够进行日常工作交流和简单的商务英语对话2.3 高级等级高级等级是酒店职业英语等级考试的高级水平，主要测试考生在复杂工作环境中运用英语解决问题的能力。

考生需具备以下能力才能通过高级等级考试：•较高的酒店服务流程和相关术语应用能力•能够处理复杂的酒店工作场景•能够进行高级商务英语对话和解决复杂问题3. 考试内容3.1 词汇和语法考试内容中包括了对于基本词汇和语法知识的测试。

考生需要掌握常见的酒店相关词汇，运用正确的语法进行句子构造。

3.2 听力和口语考试中将进行一些听力理解的测试，考生需要根据听到的对话或问题进行回答。

口语部分考生需要进行一些酒店工作场景的模拟对话。

3.3 阅读和写作考试内容还包括了对于酒店相关文章的阅读理解和写作能力的测试。

考生需要阅读文章并回答相关问题，同时也需要写作一些酒店相关的简单文档。

4. 考试形式酒店职业英语等级考试分为笔试和口试两个部分。

笔试主要包括词汇和语法、听力和口语以及阅读和写作的测试。

口试则是进行模拟对话和口语表达能力的测试。

5. 考试准备方法5.1 阅读酒店英语资料考生可以通过阅读相关酒店英语资料，掌握常见的酒店服务流程和相关术语。

2022-2023年度广东省职业院校学生专业技能大赛酒店服务赛项英语题库

2022-2023年度广东省职业院校技能大赛中职酒店服务赛项专业英语问答赛卷一、餐饮服务部分情景应答及答题要点：1.Q:Ask the guests if they have a reservation with your restaurant.A:Good evening.Do you have a reservation?2.Q:How do you check upon the guest’s name of the reservation?A:Good evening.Under whose name was your reservation made?3.Q:The guests need a table for4,and they would like to dine somewhere quiet.A:Very well.This way please.Here’s a window table for four overlooking the lake.It’s very nice and quiet here.4.Q:Can you explain the terms of breakfast both for adults and children in the hotel?A:Sure,we offer breakfast at the rate of128RMB for each adult,and it’s free of charge for children under6.5.Q:If you want to confirm the reservation of the dinner,whatwill you say?A:I will say“Good evening,sir.I’d like to confirm your reservation.May I have your name,please?”6.Q:Inform the guest that the restaurant is fully booked this evening,and suggest him tobook a table for tomorrow evening.A:I’m sorry.We are fully booked this evening.How about tomorrow?We still have some nice tables available for tomorrow evening.7.Q:What would you do when the guest complains that the restaurant is too noisy?A:I will apologize and say“let me see if we can find a table on the other side of the restaurant,it is a bit quiet there.”8.Q:Ask the guests’preference for food,Chinese,Western,Japanese or Korean.A:Which style of cuisine would you prefer?We serve Chinese,Western,Japanese and Korean food here.9.Q:How do you offer to take order for the guests in the evening?A:Good evening.May I take your order now?/Are you ready to order now?10.Q:How do you ask the guest to check his bill?A:Here’s your bill.Please check it.The fruit combination is on the house.11.Q:Visit the table to check if your service is rm the guest the lastcourse will be dessert.A:Is everything to your satisfaction?All the dishes have been served as the menu goes,except for the dessert to follow.12.Q:Ask the guest his preference for juice.A:What kind of fruit juice would you prefer?We have grape juice,kiwifruit juice and orange juice.13.Q:Ask the guest’s choice of wine.A:Would you like a bottle of red wine to go with your Sirloin Steak?14.Q:What will you say when serving the guests their dessert?A:Here is your dessert.Please enjoy.15.Q:Ask the guest how he would like his steak prepared.A:How would you like your steak done?Rare,Medium or Well-done?16.Q:What is the duty of a Food and Beverage Manager?A:A Food and Beverage Manager is in charge and directs the work ofthe Department.17.Q:Tell the guests the general sequence of a Chinese dinner.A:Chinese dinner usually starts with cold dishes and ends with a soup.18.Q:What do you recommend if the guest orders a fresh white water fish?A:May I suggest steaming the fish to retain its freshness?19.Q:How do you ask about the guest’s preference for buffet or a la carte service?A:How would you like your dinner served?A buffet or an a la carte service?20.Q:How do you ask about the guest’s preference for salad?A:What kind of salad would you prefer?We have Ham Salad,Prawn Salad,and Fresh Vegetable Salad.21.Q:How do you respond to a guest’s compliments to your service?A:Thank you for your compliments.It’s our greatest pleasure to be of service. 22.Q:How do you ask the guest where he or she would like to sit?A:Which table do you prefer,by the window or near the door?23.Q:Ask the guest what vegetable he’d like to have with his chicken.A:What vegetable would you like to go with your Roast Chicken?24.Q:What do you say in seeing off the guests?A:I’m glad you enjoyed.Thank you for coming!See you next time.25.Q:Tell the guest what exactly is the dish of“Spaghetti with Lamb”.A:“Spaghetti with Lamb”is actually lamb cooked with herbs and served with spaghetti.26.Q:As a hostess,what’s the first thing you need to find out when the guest arrives?A:I have to find out whether the guest has a reservation or not.27.Q:What will a bartender tell the guests about Margarita?A:A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28.Q:What would you say if the guest wants to know the business hours of yourrestaurant?A:We provide restaurant service from6:30a.m.to10:00p.m.every day.29.Q:What information do you give when introducing your restaurant to the guest?A:I would tell the guest about the style,the specialties,the popular dishes,the business hours of the restaurant.30.Q:What would you say when you are recommending something to the guest?A：May I recommend this one,madam?/May I suggest you try this one,sir?/Would you like to take a look at this,Miss?31.Q:After you have finished taking order for the guests,what would you say?A:Thank you.Please wait a minute.We’ll be back with your order soon.32.Q:If the guest wants to try some dishes that are typical local specialty of Suzhou,buthe has no idea what to order,what would you recommend to him?A:I will recommend the Squirrel-shaped Mandarin Fish,the Quick-boiled White Shrimp,and the Stir-fried Shredded Eel with Hot Oil.33.Q:What would you say to the guest when you are recommending your housespecialty？A:Would you like to try our house specialty?It’s very popular among our guests. 34.Q:How do you respond to a guest’s complaint about the dish being too salty?A:I will apologize and say:“Let me organize another dish for you”.35.Q:If the guest tells you that his wife is a vegetarian,what would you say?A:We do serve delicious vegetarian food in our restaurant.Actually the Tofu dishes are very popular among the guests.36.Q:If a guest wonders whether he could smoke at the bar,what will you probablysay?A:I will say“Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。

酒店职业英语——酒水服务篇

2、A碧 Soda 苏打水 Brandy 白兰地 Vodka伏特加 Champagne 香槟
Coke---Cola 可口可乐
Cocktail 鸡尾酒
rice wine 米酒
Mineral water 矿泉水
Pepsi---up 七喜 cider 苹果酒 Apple vinegar
苹果醋
Liquor 烈酒、白酒
Black tea 红茶
Green tea 绿茶
Jasmine tea 茉莉花茶
canned beer/ draught beet 听啤扎啤
Budweiser 百威
Qing Dao 青岛纯生
Beer 啤酒
Heineken 喜力
Vegetable/ fruit
Orange Pineapple Apple Watermelon Corn Papaya juice Coconut
Red bull 红牛
Part Four
Beverage Service
Key sentences and works
All kinds of drinks
1、Key sentences and works
What would you like to drink ? 您想喝点什么？ We have all kinds of soft drinks, mineral water , beer and red wine . 我们有各种饮料，矿泉水、啤酒和葡萄酒 Here is the wine list . 这是酒水牌 Have you decided what to drink ? 您决定喝什么了吗？ With ice or without ice ? 要不要加冰？ How is the wine ? 这酒怎么样？ May I serve it now? 我现在为您斟上好吗？ Please enjoy. 请慢用。

酒店职业英语等级考试大纲

酒店职业英语等级考试大纲1. 考试概述酒店职业英语等级考试是一项旨在评估酒店从业人员英语能力的考试。

该考试旨在衡量酒店从业人员在英语听、说、读、写方面的能力，以及其在酒店专业领域中的语言运用能力。

通过参加酒店职业英语等级考试，酒店从业人员能够提升自身的英语水平，为更好地服务客户提供帮助。

2. 考试内容酒店职业英语等级考试涵盖以下几个方面的内容：2.1 听力理解该部分考察酒店从业人员对英语听力材料的理解能力。

考试内容包括对酒店相关对话、电话沟通、客户需求等进行听力理解，并回答相关问题。

2.2口语表达该部分考察酒店从业人员的口头表达能力。

考试内容包括日常酒店业务对话、客户沟通、问题解决等，部分考题需要酒店从业人员进行角色扮演。

2.3阅读理解该部分考察酒店从业人员对英语文本的理解和阅读能力。

考试内容包括酒店服务指南、客户需求、酒店预订信息等相关文本，酒店从业人员需要阅读文本并回答相关问题。

2.4书面表达该部分考察酒店从业人员的书面表达能力。

考试内容包括写邮件、填写表格、撰写客户报告等，要求酒店从业人员用正确的语法和适当的语言表达酒店相关事务。

3. 考试等级根据酒店职业英语等级考试的成绩，酒店从业人员可以获得以下等级证书：3.1 初级酒店英语证书该证书授予通过酒店职业英语等级考试的初级人员。

初级酒店英语证书表明持有人具备基本的酒店英语听、说、读、写能力，可以胜任一些常见的酒店业务。

3.2 中级酒店英语证书该证书授予通过酒店职业英语等级考试的中级人员。

中级酒店英语证书表明持有人具备较强的酒店英语听、说、读、写能力，可以熟练应对各类酒店业务，并与国际客户进行有效沟通。

3.3 高级酒店英语证书该证书授予通过酒店职业英语等级考试的高级人员。

高级酒店英语证书表明持有人具备卓越的酒店英语听、说、读、写能力，可以胜任高级酒店管理和高级客户沟通等职位。

4. 考试准备为了顺利通过酒店职业英语等级考试，酒店从业人员可以采取以下几个准备措施：4.1 学习英语基础知识酒店从业人员可以通过参加英语培训课程或自学英语教材来提高英语基础知识。

广东省酒店职业英语等级考试体系的设计

图1HET培训师兼考评员地区分布图培训教材培训教材已于2007年出版了基础级和初级,中级已脱稿正高级不推荐使用培训教材。

基础级与初级教材的基本内容基础级与初级教材的特色主要体现在以下三个方面侧重对语言交际能力的培养。

教材力求语言简洁实用客人要预订哪一天的客房,用省略句“For which date,please?(date would you like to reserve?”;但简洁不能失礼强调对客人亲切有礼:例如,对客人提出要求的回应,而是用Right away.(我马上去做)”;同时,对客人一些表示不满的委婉回应也举例说明,有助于学员理解客人的真实意图行业适用性较强。

教材在编撰过程中,根据酒店资深从业人员意见反复修改,力求将酒店最常用、最贴近工作的场景会话和英语词汇有机结合起来,切合行业需求。

基于协同创新机制的酒店管理本科人才培养模式改革研究研究方向为旅游文化、会展经济。

在读硕士,研究方向为旅游公共服务、旅游培训、旅游信息化上接第46页)保留值的对数与相对分子质量呈线性正相关。

图1以NaOH为催化剂制得的聚甘油的HPLC图谱聚合甘油的应用直接应用聚合甘油比甘油的黏度与沸点高,挥发性及吸湿性小,保湿性好并且有提高乳化稳定性的特点。

利用其吸湿性和保湿性的特点可用作化妆品的原料;把纤维浸在聚合甘油及其他化合物的水溶液中,进疏水性纤维的表面柔韧性和亲水性,同时可作为水不溶性染料的染色助剂;可用作锦纶增塑剂、羟丙基纤维素增塑剂和聚氨酯增塑剂合甘油在合成树脂中作抗静电剂、稳定剂,在糊精、氯化钙和明胶等水性黏结剂中加入聚合甘油,在淀粉浆糊中加入聚合甘油硼酸酯课调整固化时间、提高储藏稳定性[2]。

合成聚甘油脂肪酸酯聚合甘油目前最主要的应用是制备聚甘油脂肪酸酯,因为聚甘油脂肪酸酯具有非常广泛的应用。

聚甘油脂肪酸酯是由聚甘油与脂肪酸发生酯化反应而制得的一类非离子表面活性剂,简称PGFE。

其合成原料来源于天然动植物油脂,属于可再生资源,并且安全性高、可降解,它赋予了聚甘油脂肪酸酯安全、绿色、环保的特点。

广东省酒店职业英语等级考试体系的设计

进疏水性纤维的表面柔韧性和亲水性．同时可作为水不溶性染料的染［３］魏代军，李清明．甘油蒸馏残渣的回收利用Ⅱ 】．表面活性剂工业，２０００（２）：２３ — ２４．色助剂：可用作锦纶增塑剂、羟丙基纤维素增塑剂和聚氨酯增塑剂：聚［４］ＧａｒｔｉＮ，ＡｓｅｒｉｎＡ，ＺａｉｄｍａｎＢ．Ｐｏｌｙｇｌｙｃｅｒｏｌｅｓｔｅｍ：ｏｐｔｉｍｉｚａｔｉｏｎａｎｄｔｅｃｈｎｏ — 合甘油在合成树脂中作抗静电剂、稳定剂，在糊精、氯化钙和明胶等水ｅｃｏｎｏｍｉｃｅｖａｌｕａｔｉｏｎ［Ｊ］．ＪｏｕｒｎａｌｏｆｔｈｅＡｍｅｉｒｃａｎＯｉｌＣｈｅｍｉｓｔｓ ’Ｓｏｃｉｅｔｙ，１９８１，５（９）：
图１以ＮａＯＨ为催化剂制得的聚甘油的ＨＰＬＣ直接应用
能更强的新型催化剂显得尤为重要。ｅ
【参考文献】
［Ｉ］周星，陈立功，朱立业．生物柴油副产物粗甘油的开发利用研究进展叨．精细石
① 广东省旅游局２０１３年上报国家旅游局．全国旅游行业职工教育培训情况年报表［ｚ】． ② 广东省职业英语等级考试大纲［ｚ］．２００７．
［责任编辑：汤静］
商场容院、在商场
３ＨＥＴ考评体系
随着网络信息技术的普及．ＨＥＴ考试在推出的次年便开始采用电

2022酒店职业英语考前培训(1)

Foshan Polytechnic Rosemary Teng
这是你的房卡和用餐券。早上好，先生，请问您要退房吗？晚上好，小姐，请问我能为您效劳吗？请问您是否需要叫醒效劳？您觉得这个房间怎么样？您先请，先生。还有什么为您效劳。先生？让我来帮您拿行李。能把您的房卡给我吗?
Foshan Polytechnic Rosemary Teng
Hospitality English Test Training 1
Rosemary Teng Financial Dept.
Foshan Polytechnic Rosemary Teng
Training one
Sentence Translation Responding in communication Role play
不好意思，我恐怕没方法那样做。不好意思，先生，麻烦让我过一下。
不客气。非常感谢您。祝您有美好的一天。
祝您住宿愉快。
Foshan Polytechnic Rosemary Teng
希望不久能再次见到您。谢谢光临。请您重复一遍好吗？您好，这里是问询处。感谢您的来电。如果您有任何其他问题，请和我联络。请在这里签名，好吗？我能看一下您的护照吗？
Foshan Polytechnicnd of bananas, three jin of oranges and two jin of apples . H: 您要一些饮料和点心吗？ G: Yes, I do. I’ll give you 100 yuan . I’ve no idea what else should be bought .You are to buy them with the money left. H: 我将按您的吩咐办。再见。 G: Thank you very much .See you then .

酒店各岗位、职位英文

总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长 Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师 Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理 P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员 Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长 Staff Purser车队队长 Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机 Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive销售代表 Sales Executive公关代表 P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department西餐部Western Restaurant Department厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager中餐厅经理Chinese Restaurant Manager咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager西餐部经理：Western Restaurant Manager营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center Supervisor DJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor 康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager商场营业员Shop Assistant。

《酒店职业英语》课程建设的实践与探索

英语是全球酒店的通用语言，要加快我们酒店服务水平与国际接轨的步伐，不仅需要高素质的高级管理人员，更需要大批懂英语的在第一线操作层面的技
能型人才。员工的英语水平、服务意识、服务态度直接
（）１良好的人际沟通能力、团队协作能力；２熟练（）
程教学蓝本。
关键词：酒店职业英语》课程设计；《；课程建设；课程特色
中图分类号：１Ｇ７２文献标识码：Ａ文章编号：６４１４（０２Ｏ一Ｏ２一Ｏ１７ —９５２１）７Ｏ５３
一
、
《酒店职业英语》课程设置背景
知识性学习的需求，在职业技能鉴定证书方面还有由广东省旅游行业岗位职务培训指导委员会提供的考证平台——《酒店职业英语等级考试》初级）所以该课（，
置，是顺应社会经济发展的需求；为人境游接待最作
重要的工具— — 英语是提升酒店服务质量的必要条
件，因此《酒店职业英语》课程的设置则是专业基础课
的必须。
通过本课程的学习，运用英语语言和跨 ‘ 能知识，从事酒店一线服务的工作。
练项目。目标是培养学生在酒店服务一线工作岗位与
岗位实践内容和任务。比如，在这套教材中，以前台为
教学内容，主要介绍前台的工作范围、工作设备等，但对于基于工作环境所产生的语言交流却只以一两个对话（ＩＬＧＥ来进行；生掌握了相对多的理论知ＤＡＯＵ）学

酒店职衔汇总及英文

职衔汇总前厅部:Front Office Section 前厅部Chief Operator 电话总机主管Operator 话务员Telex Operator 电讯电传员Front Office Information Clerk 前厅问讯员Bell Captain 行李主管Bellman 行李员Cashier 外币兑换员Front Office Cashier 前台结帐员AM=Assistant Manager大堂副理Front Office Manager: FOM 前厅经理Assistant FOM: AFOM 前厅副经理Doorman 门厅应接员Receptionist 接待员Reservationist 订房员Tour Coordinator 团体协调员康乐部职衔：DJ=Disk Jockey音控员Recreation Dept。

Manager 康乐部经理Stage Attendant 舞厅服务员Gymnasium Attendant 健身房服务员Bowling Attendant 保龄球房服务员Billiard Attendant 桌球房服务员Sauna Attendant 桑拿浴室服务员Swimming Pool Attendant 游泳池服务员Beautician 美容师Barber/Hair Dresser，Masseur/Masseuse 理发，男、女按摩师公关销售部职衔：Sales Promotion Officer 推销员Sales Assistant销售助理Sales Manager销售部经理Seller Representative销售代表Sales Supervisor销售监管Public Relations Supervisor公关/会务主管Public Relations Officer 公关员Public Relations Assistant 公共关系接待员工程部职衔：Engineering/Facility Manager工程/设备经理Engineering/Facility Supervisor工程/设备主管Technician / Engineer Trainee技工Electrician电工工程维修部经理Chief Eegineer 机修工Mechanican空调工Air－Conditioning Man 电梯工Life Man锅炉工Boiler Man 地毯墙纸工Carpet man钥匙工Key Keeper人力资源部职衔：培训部经理Trainee Manager行政/人事总监Admin/Human Resources Director人事经理Human Resources Manager人事主管Human Resources Supervisor人事专员Human Resources Specialist人事助理Human Resources Assistant招聘经理/主管Recruiting Manager/Supervisor薪资福利经理/主管Compensation & Benefits Mgr./Supervisor薪资福利专员/助理Compensation & Benefits Specialist/Assistant培训经理/主管Training Manager/Supervisor培训专员/助理Training Specialist/Assistant电脑部职衔：Systems Adviser系统顾问Systems Engineer系统工程师Systems Operator系统操作员Technical Editor技术编辑Technical Translator技术翻译Technical Worker技术工人Computer Operator/Typist电脑操作员/打字员总经理办公室职衔：总经理General manager总经理助理GM assistant行政经理/主管/办公室主任Admin Manager/Supervisor/Office Manager 总裁办主任Director of President Office行政专员/助理Admin Staff/Assistant经理助理/秘书Executive Assistant/Secretary驻店经理-resident manager收发员Mail Clerk行政部（Administration Department）行政部经理Administration Department Manager财产管理员Property Controler总务管理员General Store Supervisor洗衣房主管Laundry Supervisor洗涤熨烫组领班Washing & Ironing Captain客衣收发员Laundry Delivery Boy/Maid纺织品收发员Laundry Attendant洗涤工Washer熨烫工Presser缝纫工Seamstress沙发窗帘工Upholster医生Doctor职工食堂管理员Staff Canteen Supervisor清洁工P.A. Cleaner水电维修工Plumber采购经理Purchasing Manager 采购主管Purchasing Supervisor 采购员Purchasing Specialist/Staff （Food Buyer）仓库管理员Warehouse Specialist食品采保主管Food Storeroom Supervisor 食品验收员Food Receiver海鲜保管员Fresh Food Storeman 食品干货保管员Dry Food Storeman 保管员（工程，总务）Engineering Storekeeper，General Goods Storema n财务部职衔：财务总监CFO/Finance Director/VP财务经理Finance Manager（Financial Controller）财务主管/总帐主管Finance Supervisor会计经理/会计主管Accounting Manager/Chief Accountant会计Accountant / Accounting Trainee出纳员Cashier 税务专员Tax Executive总帐报表员Accounting Clerk往来结算员Payable/Receivable Clerk 财产核算员Property Control成本核算员Cost Control 工资核算员Payroll Control中餐部职衔：中餐经理Chinese restaurant manager中餐副经理Assistant Chinese restaurant manager主管Supervisor 领班Captain咨客Hostess 女服务员Waitress男服务员Waiter 女传菜员Bus girl男传菜员Bus boy 厨师长Executive Chef厨房主管Head Chef 炉灶厨师Cook切配厨师Butcher 冷盘配菜员Cold Kitchen Cook西餐经理Western restaurant manager西餐副经理Assistant Western restaurant manager主管Supervisor 领班Captain咨客Hostess 女服务员Waitress男服务员Waiter 女传菜员Bus girl男传菜员Bus boy 酒吧调酒师Bartender西餐厨师Chef 酒吧服务员Barman面包房操作工Baker 点心师Pastry Cook餐具管事Steward 洗碗工Dishwasher厨房烧烤工Grill Chef 食品检验员Food Hygene客房部职衔：客房部经理Room Division manager （Housekeeper）客房部副经理Assistant Room Division manager客房主管Senior Supervisor 客房领班Floor Supervisor客房楼面值班员Floor Butler 客房服务员Room Attendant前厅部:Front Office Section 前厅部Chief Operator 电话总机主管Operator 话务员Telex Operator 电讯电传员Front Office Imformation Clerk 前厅问讯员Bell Captain 行李主管Bellman 行李员Cashier 外币兑换员Front Office Cashier 前台结帐员AM=Assistant Manager大堂副理Front Office Manager: FOM 前厅经理Assistant FOM: AFOM 前厅副经理Doorman 门厅应接员Receptionist 接待员Reservationist 订房员Tour Coordinator 团体协调员餐具：coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea-pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟plate 盘saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签Bowl碗Cup杯Cutlery刀叉具Knife刀Fork叉Dish盘,碟Spoon匙Milk jug牛奶壶Soup ladle汤勺Table cloth台布cork : 软木塞screw : 开瓶器各部门:E.D.P(Electronic Data Processor) 电脑部Executive Office 总经理办公室Personnel Department 人事部Sales Department 销售部Public Relation Department: PR 公关部Front Office Department: FO前厅部Housekeeping Department: HSKP 管家部Laundry Department 洗衣部Food and Beverage Department: F&B 餐饮部Account Department/Financial Department 财务部Purchasing Department 采购部Training Department 培训部Engineering Department 工程部Security Department 保安部Computer room电脑房Public area : PA 公共区域Duty manager: 值班经理Front Office Terminology:前厅术语Check-in: C/I 入住Check-out :C/O 退房Register/pre-registration 提前登记Registration Card: RC 登记卡Passport Number 护照号码Nationality 国籍Arrival Date: ARR 抵店日Departure Date：DEP 离店日Due out: DO 预离Room Rate: RM RT 房价Service Charge: SVC CHG 服务费Government Tax 政府税收Single Room/King Size Bed 单人房Double Room/Twin Room 双人房Suite 套房Presidential Suite 总统套房Vacant Ready: VR 空净房Occupied Room: OC 占用房Out Of Order: OOO 坏房Occupied Dirty: OD 占用脏房Vacant Dirty: VD 空房脏房Assign: AS 分房Master Card/key 万能钥匙Lock Room 锁房Double Lock 反锁Skipper 跑单Discount: IS 折扣Tariff 房价Brochure 小册子Credit Card 信用卡Deposit 按金Booking 预订Booking-Reservation 预订Message 留言Massage 按摩Fax 传真Cable 电挂Computer 电脑Telegram 电报Luggage/Baggage 行李Parcel 包裹Room Change 换房Cash 现金Signature 签名式样Guest Folio 客单Traveler’s Cheque (Check) 旅行支票Coffee Shop 咖啡阁Bar 酒吧Shopping Arcade 商场Health Center 健康中心Chinese Restaurant 中餐厅Western Restaurant 西餐厅Lobby 大堂Ball Room 舞厅Banquet Room 宴会厅Function Room 多功能厅Corridor 走廊Post Card 明信片Letter Paper 信纸Air Mail 航空邮件Courier Mail 急件Express Mail 快件Airport Pick-up 机场接送Assignment 分房Amenity 赠品Connection Room 相通房Adjoining Room 相邻房Adjacent Room 相邻房Advance Deposit 预付订金Bill/folio 账单Black List 黑名单Calculator 计算器Complaint 投诉Complimentary 免费Commission 佣金Non-commissionable 非佣金的Driveway 车道Front Entrance 正门Room Key 房间钥匙Pigeon Hole 信箱Extension Number 分机号码Morning Call 叫醒服务Wake-up Call 叫醒服务Long Distance Call 长途电话Outside Call 外线电话Cancel (Cancellation) 取消Confirm (Confirmation):CFMD 确认Room Type 房间类型Waiting List 等候名单Sightseeing 观光Travel Agent 旅行社Group Breakfast 团体早餐Meal Coupon 餐券Conference Rate 会议价格City Map 市内地图Flight Schedule 航班时刻表Forecast 预测Extra Bed 加床Guest Own Account 自付Guest List 客人名单Balance 差额House Account 公司帐Hold for Arrival 预留Hospitality 礼貌Light Luggage(Baggage) 轻行李Late Charge 迟退收费Late C/O 迟退Lost & Found 失物认领处Master Card 万事达卡Manual Folio 主单Master System 手工操作Mini-bar 小冰箱Marble Floor 云石地板No-show 预订未到Out of Town 室外Mail Transfer: M/T 传递邮件Transfer Accounts Check 信汇Reservation: Rsvn 订房部Concierge/Bell counter 礼宾部Operator 总机Business Center: BC 商务中心Transportation 租车服务Mail & Information 邮件及问询Foreign Exchange Service 外币兑换服务Safety Box / Safe Deposit Box 保险箱Reception: Recp (Receptionist) 接待处Internal Call/Local Call 内部电话/本地电话Corporate Rate/Commercial Rate 商业客户价格Corporate Account/Commercial Account 商业客户Front office cashier: FOC 前厅收银客房物品:Slippers拖鞋Bath curtain浴帘Bath-tub 浴缸Toilet soap浴皂Towel毛巾Tooth-paste牙膏Tooth-brush牙刷Shampoo洗发水Comb梳子Single room单人间Double room双人间Standard room标准间Suite套房Presidential suite总套Sitting room客厅Manager’s office理经室Lounge休息室外Nightclub夜总会Clinic医疗室Reservation预订No vacancy客满Overbooking超订Skimpy味淡的Room charge(rate)房费Registration form登记表Visa签证signature签名identification身份证air-conditioner空调dressing table梳妆台wardrobe衣柜bedside cupboard床头柜tea table; side table茶几thermos flask热水瓶stool凳子sofa沙发baggage stand行李架bookshelf书架clothes hanger衣架television setcushion靠垫laundry bag洗衣袋sheet床单feather quilt鸭绒被mat席子mosquito net蚊帐ashtray烟灰缸carpet地毯blanket毛毯pillow枕头pillow-case枕套bedside rug床前小地毯pyjamas睡衣teapot茶壶toilet paper卫生纸crisp酥脆的tap水龙头sponge海绵socket插座telephone directory电话号码本elevator (or lift)电梯stairway楼梯service desk服务台service direction服务指南writing paper信纸envelope信封sewing kit针线包central heating暖气vacuum cleaner吸尘器tea canister茶叶罐fruit tray果盘mirror镜子vase花瓶spittoon痰盂blinds百叶窗ceiling lamp吊灯wall lamp壁灯desk lamp台灯balcony阳台IDD国际直拔电话Recreation center康乐中心:Gymnasium健身房Swimming pool游泳池Sauna桑拿浴Video games游戏机Discotheque的士高Karaoke卡拉ＯＫTennis court网球场中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥—noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干s teamed carp : 清蒸鲤鱼sweet and sour croaker : 糖醋黄花鱼s tewed turtle : 清炖甲鱼sweet and sour pork chops : 糖醋排骨fried crisp pork : 脆皮锅酥肉plain sautéshrimps : 清炒滑虾仁smoked crisp fish : 烟熏酥鱼special spicy chicken : 怪味鸡noodles Sichuan style : 担担面fried rice YangZhou style : 扬州炒饭fried soybean scum roll : 炸响铃DongPo pork : 东坡肉hangzhou roast chicken : 杭州烤鸡cold duck web : 拌鸭掌Roast chicken : 烧鸡Chicken chops : 白斩鸡Sichuan chicken cube-lets : 宫保鸡丁Chicken in casserole : 沙锅鸡chicken cubes with chili peppers : 辣子鸡丁pork shreds with fish seasoning : 鱼香肉丝three-delicious-in gredient soup : 三鲜汤西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁sarsaparilla 沙士soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶j asmine tea 茉莉（香片）tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶ondensed milk 炼乳；炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代；新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管酒水cocktail : 鸡尾酒liquor : 烈酒sake : 米酒、清酒bitters : 必打士、苦味酒gin fizz : 金酒菲士bloody mary : 血玛利orangeade : 桔子水fruit juice : 果汁Pepsi : 百事可乐seven-up : 七喜sherry:雪利酒kirsch:樱桃酒coffee:咖啡tea:茶apple juice: 苹果汁beer:啤酒champagne:香槟whisky:威士忌drink list:饮料单wine list:酒水单campari:金巴利brandy:白兰地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉red wine:红葡萄酒white wine:白葡萄酒rose wine:玫瑰葡萄酒dry wine:干葡萄酒semi-dry wine:半干葡萄酒semi-sweet wine:半甜葡萄酒sweet wine:甜葡萄酒natural still wine:无汽葡萄酒sparkling wine:有汽葡萄酒fortified wine:强化葡萄酒aromatized wine芳香葡萄酒lemon : 柠檬法国菜式:Les Caviares Canapes ou.Blinis黑鱼子酱French Belon法国铜蚝美容美发:hair cut 理发（男）hair-dressing理发（女）barbar（男）理发员hair-dresser（女）理发员to shave刮脸，修面to shampoo 洗发to have one's hair done做头发，做花样to have a trimming修边，剪齐to have one's hair dyed 染发frinde刘海to do one's hair in a knot挽髻to undo one's knot 解髻to cut one's hair short 剪短to take off more on the top去薄to leave one's hair long留长发don't touch the front前面不要剪to have one's hair trimmed修边，剪齐to oil one's hair檫油to comb one's hair 梳头to dry one's hair吹风to trim one's beard剪须side-burns;side-boards鬓角to curl.....hair卷头发plait辫子wig假发cosmetics化妆用品cold cream冷霜，雪花膏perfume香水lip-stick唇膏，口红rouge胭脂brow pencil眉笔cutex指甲油vanishing cream雪花膏face powder香粉hair vaseline发蜡scents;florida water花露水hair tonic发水shaving soap剃须皂shaving cream修面膏shampoo洗发剂hair net发网razor blade刀片razor剃刀electric shaver电剃刀hair-brush发刷hair pin发型hair drier吹风机hair-curler卷发夹electric clippers电推子to have a manicure修指甲nail scissors指甲剪nail clipper指甲夹nail file指甲锉nail polish指甲油make-up accessories化妆用具the beauty centre美容中心hair products护发产品cosmetics and skin care化妆品及护肤品to restyle one's hair换发型to have a permanent wave(perm)电烫头发to braid(plait) one's hair编辫子to have a cold wave冷烫How would you like your hair cut,sir?先生，您喜欢头发理成什么式样？What will you have,a perm or a set?您要电烫头发还是卷做头发？Price includes settings,lotions,treatments,and conditioners价目包括做发、洗液、护理及护发素。

关于举办2010年广东省酒店职业英语等级(初级)考试的通知

深旅协［2010］28号关于举办2010年广东省酒店职业英语等级（初级）考试的通知各旅游院校、酒店单位：根据深圳市旅游局《转发〈关于开展酒店职业英语等级考试的通知〉》（深旅行管[2008]20号）文件精神，委托我会作为我市酒店职业英语等级考试报名点。

按照今年的工作要求，将于6月份开展我市酒店职业英语等级（初级）考试工作。

现将有关安排通知如下：一、考试对象（一）在我省星级饭店及准备申报星级饭店中工作的员工；（二）非星级酒店或餐饮企业工作的员工；（三）旅游院校的在校生；（四）有志于从事酒店工作的社会人员。

二、报名时间、办法及要求（一）报名方式：网上报名：登录深圳市旅游协会（）进行链接或活力广东网酒店英语等级考试报名系统（）进行报名，录入报名资料并通过网上支付系统缴费；如网上报名及缴款没有成功，请及时与我会联系。

直接报名：到我会报名并缴纳报名费用。

（二）报名资料：个人：填写报名表—3张大一寸红底照片—身份证复印件（交验原件）。

集体：由单位收齐考生资料（3张大一寸红底照片和身份证复印件，身份证要交验原件）；填写团体报名表；按报名表上顺序将照片贴在相册底页上。

（三）报名时间：5月6日－5月31日。

（四）网上打印准考证时间：6月15-18日。

（五）考试时间和场地：以准考证上的时间和地点为准。

（六）报名地址：福田区福星路166号福星花园大厦401室三、考试有关情况（一）考试适用教材：《酒店职业英语》（初级，广东省旅游行业职务培训指导委员会编写、广东旅游出版社出版）。

（二）考试内容及标准：本次等级考试为职业英语“初级”，分别为前台、客房、中餐、西餐、康乐与商场共5个岗位。

标准详见《广东省酒店职业英语等级考试大纲》（可在网上下载）。

（三）考试方式：采用人机对话方式进行。

考试分为笔试（30分钟）和口试（15分钟），具体考试情景可通过活力广东网的酒店英语考试演示版观看或者参阅考试大纲。

（四）命题与阅卷：省旅培委负责考试命题和阅卷工作。

酒店职称英语

酒店职称英语董事长：Director收银主管：Cashier Officer总经理：General Manager信贷主管： Loan Officer总经办：Executive Office应付主管：Payable Officer总经办主：Director of Executive Office 应收主管：Receivable Officer车队长：Chief Driver会计主管： Accounting Officer行政干事：Executive Affairs成本主：Cost Control Officer 医生：Doctor仓库主管：Storeroom Officer司机：Driver收货主管：Receiver Officer文员：Clerk采购主管：Purchasing Officer护士：Nurse电脑工程师：Computer Engineer查核员：Auditor财务部：Financial Division收货员：Receiver财务部总监：Financial Controller收银员： Cashier财务部经理：Chief Accountant信贷员：Creditor电脑部经理：EDP Manager应付员；Payable Clerk查核部经理： Auditing Manager会计：Accouter会计部经理： Accounting Manager出纳员：Teller成本部经理：Cost Controller工资员：Payroll Control采购部经理：Purchasing Manager成本员：Cost Control查核主管：Auditing Officer仓管员：Storeman电脑操作员：Computer Operator采购员：Purchaser人事培训部Human Resources & TrainingDivision人事培训总监:Human Resources Director市场营销部;Sales & Marketing Division人事部：Personnel Department市场营销部总监：Director of Sales and Marketing培训部：Training Department销售部经理; Sales Manager人事部经理：Personnel Manager销售部副经理：Asst. Sales Manager培训部经理：Training Manager高级客户经理：Senior Clients Manager人事助理兼后勤总务: Personnel Officer 策划经理：Planning Manager培训部主任(人事干事)： Training Officer 公关部经理; Public Relations Manager人事文员：Clerk销售主任： Sales Officer公关主任： Public Relations Officer文员：Clerk员工餐厅主管： Staff Canteen Supervisor 员工餐厅领班： Staff Canteen Captain房务总监：Rooms Division Director厨师：Cook前厅部：Front Office Department厨师助理：Cook Assistant管家部：Housekeeping Department员工宿舍领班： Staff Dormitory Captain 前厅部经理：Front Office Manager宿舍管理员： Staff Dormitory Keeper接待处经理：Reception Manager更衣室管理员：Staff Lockers Rooms Keeper 大堂副理：Assistant Manager总机主管：Operators Supervisor楼面经理：Service Manager礼宾部主管：Chief ConciergeDJ部高级工程师：DJ Senior Engineer接待处主管：Chief Receptionist康乐主管：Recreation Center Supervisor接待处领班： Receptionist CaptainDJ部主管：DJ Supervisor预定部领班： Reservation Captain舞台主任：Stage Performance Supervisor总机领班： Operators Captain康乐领班(楼面部长)：Captain礼宾部领班： Concierge CaptainDJ部长：DJ Captain接待员：Receptionist舞厅服务员：Waiter/Waitress预定员：Reservationist健身房服务员：Gymnasium Attendant行李员：Bellboy桌球服务员：Billiard Attendant门僮：Doorman主持：Preside管家部经理：Executive Housekeeper 演员：Actor& Actress管家总管：Asst. Executive Housekeeper 服务员：Waiter & Waitress洗衣房经理：Laundry Manager DJ员：DJ楼层高级主管：Senior Floor Supervisor 咨客：Hostess楼层主管：Floor Supervisor公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor工程部：Engineering Department布草主管：Uniforms Supervisor总工程师：General Engineer服务中心领班：Service Center Captain 工程部经理：Chief Engineer楼层领班：Floor Captain高级工程师：Senior Engineer公卫领班：PA Captain值班工程师：Duty Engineer水洗领班：Laundry Captain主管工程师：Supervisor Engineer干洗领班：Dry Clean Captain强电维修高级技工：Senior Electrician布草领班：Uniforms Captain电梯高级技工：Lift Senior Technical服务中心文员： Service Center Clerk 空调高级技工：Air-conditioning Technical 仓管员：Storeman锅炉高级技工：Senior Boilerman清洁工：P.A. Man强电值班技工：Duty Electrician客房服务员：Room Attendant强电维修技工：Electrician缝纫工：Seamstress电梯技工：Lift Man熨烫工：Presser机修技工：Machination洗涤工：Washer木工油漆高级技工：Carpenter &painter弱电值班维修技工：Duty Electrician娱乐部：Recreation Department保安部：Security Department娱乐总监；Recreation Director保安部经理：Security Manager舞台总监：Stage Performance Director 高级主管：Security Senior Supervisor艺术总监：Arts Director消防员：Fireman 主管： Security Supervisor拓展部经理：Marketing Manager消防主任： Fire Center Officer各部门、岗位名称英汉对照领班：Security Captain保安员： Security Guard餐饮部：Food & Beverage Department中餐厅：Chinese Restaurant西餐厅：Western Restaurant餐饮总监；F & B Director餐饮部经理：F & B Manager行政总厨：Executive Chef助理行政总厨：Asst. Executive chef中厨总厨：Master Chef Chinese Food中厨主厨：Sous Chef (Chinese Kitchen)西厨总厨；Master Chef .Western Food西厨主厨：Sous Chef(Western Kitchen)西饼主厨：Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor 高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress 服务员：Waiter & Waitress咨客：Hostess传菜员：Pantryman实习生：Trainee。

星级酒店职务英文对照表

1st Chopper 头粘 2nd Chopper 二粘 1st Steamer 上什一 2nd Steamer 上什么二 Junior Sous Chef (Hot) 初级副厨师长(热厨) Chef De Partie 厨师主管 1st Cook 一级厨师 2nd Cook 二级厨师 3rd Cook 三级厨师 Cook Helper 帮厨
attendant公共区域清洁员roomattendantpa客房公区服务员casualgymspa健身房与水疗中心gymispamanager健身及水疗中心经理gymispaassistantmanager健身及水疗中心副经理gymispacaptain健身及水疗中心领班gymaerobicstrainer健身教练masseuse按摩师liveguard救生员attendant服务员subtotal小计foodbeverage餐饮部directoroffoodbeverage餐饮总监fbmanager餐饮部经理deputydirectoroffb餐饮副总监业主代表fbsecretary餐饮部秘书caf?咖啡厅cafmanager咖啡厅经理cafassistantmanager咖啡厅副经理cafsupervisor咖啡厅主管cafcaptain咖啡厅领班cafhostess迎宾员cafguestservices咖啡厅服务员roomservice580rooms送餐部580个房间roomservicemanager送餐部经理roomserviceassistantmanager送餐部副经理roomservicesupervisor送餐部主管roomservicecaptain送餐部领班roomserviceordertaker点菜员roomserviceguestservices送餐部服务员tealounge茶廊tealoungeassistantmanager茶廊副经理tealoungesupervisor茶廊主管tealoungecaptain茶廊领班tealoungehostess迎宾员tealoungeguestservices茶廊服务员delicounter食趣delicounterassistantmanager食趣副经理delicountersupervisor食趣主管delicounterguestservices食趣服务员chineserestaurant中餐厅chinesebanquet中宴会chineserestaurantmanager中餐厅经理chineserestaurantreservationmanager中餐预订经理assistantchineserestaurantmanager中餐厅副经理chineserestaurantsupervisor中餐厅主管chineserestau

酒店各部门及职位英文翻译汇总

酒店各职位英语称呼酒店各职位英语名称董事长：Director 收银主管：Cashier Officer总经理：General Manager 信贷主管： Loan Officer总经办：Executive Office 应付主管：Payable Officer总经办主任：Director of Executive Office 应收主管：Receivable Officer车队长：Chief Driver 会计主管： Accounting Officer行政干事：Executive Affairs 成本主管：Cost Control Officer医生：Doctor 仓库主管：Storeroom Officer司机：Driver 收货主管：Receiver Officer文员：Clerk 采购主管：Purchasing Officer护士：Nurse 电脑工程师：Computer Engineer查核员：Auditor财务部：Financial Division 收货员：Receiver财务部总监：Financial Controller 收银员： Cashier财务部经理：Chief Accountant 信贷员：Creditor电脑部经理：EDP Manager 应付员；Payable Clerk查核部经理： Auditing Manager 会计：Accouter会计部经理： Accounting Manager 出纳员：Teller成本部经理：Cost Controller 工资员：Payroll Control采购部经理：Purchasing Manager 成本员：Cost Control查核主管：Auditing Officer 仓管员：Storeman电脑操作员：Computer Operator 采购员：Purchaser人事培训部Human Resources & Training Division人事培训部总监:Human Resources Director 市场营销部;Sales & Marketing Division 人事部：Personnel Department 市场营销部总监：Director of Sales and Marketing 培训部：Training Department 销售部经理; Sales Manager人事部经理：Personnel Manager 销售部副经理：Asst. Sales Manager培训部经理：Training Manager 高级客户经理：Senior Clients Manager人事助理兼后勤总务: Personnel Officer 策划经理：Planning Manager培训部主任(人事干事)： Training Officer 公关部经理; Public Relations Manager人事文员：Clerk 销售主任： Sales Officer翻译兼英语教师：English Translator & Teacher 公关主任： Public Relations Officer文员：Clerk员工餐厅主管： Staff Canteen Supervisor员工餐厅领班： Staff Canteen Captain 房务总监：Rooms Division Director厨师：Cook 前厅部：Front Office Department厨师助理：Cook Assistant 管家部：Housekeeping Department员工宿舍领班： Staff Dormitory Captain 前厅部经理：Front Office Manager宿舍管理员： Staff Dormitory Keeper 接待处经理：Reception Manager更衣室管理员：Staff Lockers Rooms Keeper 大堂副理：Assistant Manager各部门、岗位名称英汉对照总机主管：Operators Supervisor 楼面经理：Service Manager礼宾部主管：Chief Concierge DJ部高级工程师：DJ Senior Engineer接待处主管：Chief Receptionist 康乐主管：Recreation Center Supervisor接待处领班： Receptionist Captain DJ部主管：DJ Supervisor预定部领班： Reservation Captain 舞台主任：Stage Performance Supervisor总机领班： Operators Captain 康乐领班(楼面部长)：Captain礼宾部领班： Concierge Captain DJ部长：DJ Captain接待员：Receptionist 舞厅服务员：Waiter/Waitress预定员：Reservationist 健身房服务员：Gymnasium Attendant行李员：Bellboy 桌球服务员：Billiard Attendant门僮：Doorman 主持：Preside管家部经理：Executive Housekeeper 演员：Actor& Actress管家总管：Asst. Executive Housekeeper 服务员：Waiter & Waitress洗衣房经理：Laundry Manager DJ员：DJ楼层高级主管：Senior Floor Supervisor 咨客：Hostess楼层主管：Floor Supervisor公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor 工程部：Engineering Department布草主管：Uniforms Supervisor 总工程师：General Engineer服务中心领班：Service Center Captain 工程部经理：Chief Engineer楼层领班：Floor Captain 高级工程师：Senior Engineer公卫领班：PA Captain 值班工程师：Duty Engineer水洗领班：Laundry Captain 主管工程师：Supervisor Engineer干洗领班：Dry Clean Captain 强电维修高级技工：Senior Electrician布草领班：Uniforms Captain 电梯高级技工：Lift Senior Technical服务中心文员： Service Center Clerk 空调高级技工：Air-conditioning Technical 仓管员：Storeman 锅炉高级技工：Senior Boilerman清洁工：P.A. Man 强电值班技工：Duty Electrician客房服务员：Room Attendant 强电维修技工：Electrician缝纫工：Seamstress 电梯技工：Lift Man熨烫工：Presser 机修技工：Machination洗涤工：Washer 木工油漆高级技工：Carpenter &painter弱电值班维修技工：Duty Electrician娱乐部：Recreation Department 保安部：Security Department娱乐总监；Recreation Director 保安部经理：Security Manager舞台总监：Stage Performance Director 高级主管：Security Senior Supervisor艺术总监：Arts Director消防员：Fireman 主管： Security Supervisor拓展部经理：Marketing Manager 消防主任： Fire Center Officer各部门、岗位名称英汉对照保安员： Security Guard 领班：Security Captain服务员：Waiter & Waitress 咨客：Hostess餐饮部：Food & Beverage Department 传菜员：Pantryman 中餐厅：Chinese Restaurant 实习生：Trainee西餐厅：Western Restaurant餐饮总监；F & B Director餐饮部经理：F & B Manager行政总厨：Executive Chef助理行政总厨：Asst. Executive chef中厨总厨：Master Chef Chinese Food中厨主厨：Sous Chef (Chinese Kitchen)西厨总厨；Master Chef .Western Food西厨主厨：Sous Chef(Western Kitchen)西饼主厨：Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager西餐部经理：Western Restaurant Manager营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress酒店部门英语名称1．Executive Officet行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.管家部5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部8．Sales Dept.市场营销部9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单12．Average room rate平均房价13．DND=Do Not Disturb请勿打扰14．VIP=Very Important Person贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morning call叫醒服务21．Complain投诉22．Over booking超额预订23．OOO=Out of Order维修房24．Lost and found 失物招领25．Room status 房间状态26．Check in 登记入住27．Check out 结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Business centre商务中心32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房36．Standard room标准间37．Double room大床间38．Mini-bar小酒吧39．Laundry service洗衣服务40．Room service送餐服务41．Menu菜单42．PA=Public Area公共区域43．DJ=Disk Jockey音控员44．Tips=To Insure Prompt Service小费45．AM=Assistant Manager大堂副理总经理general manager外方总经理Expatriate General Manager副总经理deputy general manager财务总监Finance Controller销售总监Director of Sales市场总监Director of Marketing客务总监Director of Rooms Divsion行政总厨Executive Chef部门经理department manager;division manager;section manager 经理助理assistant manager主管supervisor领班captain酒店设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting_room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。

广东省酒店职业英语

D 让我来自我介绍一下。 Let me introduce myself. 请叫我安妮。 Please call me Anne. 这是我的名片。 Here’s my card. 你一定是艾伦.布莱克先生。 You must be Mr. Aaron Black. 打搅了，你是威尔逊女士吗？ Excuse me, are you Ms. Wilson?
A 下午好，欢迎来到国际大酒店。 Good afternoon,Welcome to the International Hotel. 下午好。 Good afternoon. 你有几件行李？ How mamy pieces of luggage do you have? 就一个手提袋。我自己来拿吧。 Just one handbag. I’ll take it myself. 好的，这边请。 All right. This way, please.

B 约翰逊先生，这是你第一次来广州吗？ Is this your first time to Guangzhou, Mr. Johnson? 是的，我是来出差的，不过周日休息。 Yes. I’m here on a business trip, but I’ll be free on Sunday. 明白了，也许我可以向你建议“一天环市游”？ I see. Maybe I can suggest you a one-day city tour? 太好啦。 I would appreciate it! 这个是小册子。它很受我们住客欢迎的。 Here is the booklet. It’s very popular among our guests.