Over 90 high-profile guests confirm attendance at Mandela's memorial service

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外国护照入住缅甸酒店登记流程

外国护照入住缅甸酒店登记流程When foreigners check in at hotels in Myanmar with their foreign passports, the process may be slightly different compared to locals. It is important for foreign travelers to be aware of the procedures to ensure a smooth check-in experience. Upon arrival at the hotel, guests will be asked to provide their passport for identification purposes. The front desk staff will then proceed to enter the guest's information into the system, including passport details and contact information.在缅甸的酒店登记流程中，外国人持有外国护照入住可能与当地人稍有不同。

外国旅客需要了解登记流程，以确保顺利入住体验。

抵达酒店时，客人将被要求出示护照以进行身份验证。

前台工作人员随后将客人的信息输入系统，包括护照详情和联系方式。

One important aspect to note is that some hotels in Myanmar may require foreign guests to fill out a registration form or provide additional documentation during the check-in process. This is a standard procedure for hotels to comply with local regulations and keep track of guests staying on the premises. Guests should beprepared to provide any necessary information requested by the hotel staff to complete the registration process.值得注意的一点是，在缅甸的一些酒店可能要求外国客人在办理入住手续期间填写登记表格或提供额外文件。

酒店英语口语

酒店常用英语口语语句1．自己要做什么事时，就使用May I ...May I have your name, please? 请问尊姓大名May I have your check-out time, please? 请问您什么时候结帐离开？May I see your passport, please? 请让我看一下您的护照好吗？May I know your nationality, please? 请问您的国籍是什么？2．麻烦客人时，可使用Could you ...Could you fill out the form, please? 请您填写这张表格好吗？Could you write that down, please? 请您写下来好吗？Could you draft the fax, please? 请您写下传真的草稿好吗？Could you hold the line, please? 请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ...Would you like tea or coffee? 请问您要喝茶还是咖啡？Would you like to take a taxi? 请问您要搭计程车吗？Would you mind sitting here? 请问您介意坐在这里吗？4．在提供建议协助、征求意见时，可使用Shall I ... 或Would you like me to do ...?Shall I draw the curtains? 请问需要我把窗帘拉上吗？Shall I draw you a map? 请问要我为您画一张地图吗？Shall I make the reservation for you? 请问要我为您安排预约吗？二、招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店。

英语导游教程课后答案

Unit 121.Patriotism, observance and integrity, service, work independently,English proficiency etc·2. Ability not only to pinpoint the sites such as tourist attractions，hotels，and restaurants on the way but also locate nearby touristattractions in case the guests need to break up the monotony ofthe routine trip.3 humor can help to set the keynote of the group. Know well when and how to use humor. Humor can energize and motivate the guests to have more relaxing experience .it is a powerful strategy for diffusing tense situations6. Tour guide comrrronly works long hours and the job is demanding,doing a lot of talking, walking and other physical things. So he/ she must be in good health aro energetic.7.take on challenges .a positive attitude toward difficult tasksBe willing to admitmistakes initiativelv.8. By embracing a positive and persistent attitude，you will be able to overcome all the problems you confront.9. tour guides are not liven any salary.10 sacrifice time away from home and disintegrate whatever social life you have when you’re out touring四1 rich history and culture2 taking measure to refrain potential danger from occurring3 win the trust and confidence of the elients4 providing high-quality service for the guests5 economic downturns , political upheaval, epidemic etc6 commission and tips of each group7requires a combination of competences8 fine professional knowledge9diversity of religious belief and individual differences10 be in respect for all related staffUnit 2四1 has a thorough familiarity with the geography , history of a certain area2 a guide works at the forefront of the travel industry3 when a complaint or a dissatisfaction of the arrival of the guests5 provides the guests with a personalized sightseeing experience6 lead being penalized or deducted merits7 making timely and thoughtful decisions9 follow the guidelines for day-to-day tour management10 would possibly jeopardize your healthUnit3四1.Shape the first impression on the travel agency2.Greet and meet us at wharf from far away in person3.Confirm the name list upon the guests’arrival4.winning the confidence and respect of your guests5.an affirmative nod and eve contact6.in case any damage or lost occur7.Getting thins done effectively and professionally8.Goes for a long way9.for locating your group promptly10.the number of the guests isn't in accordance with the planned oneunit 4二1 .Because he/she lacks both skills and experience.2. They have a positive attitude toward China.3. History，culture，geography，and architecture.4. Because they often lack of experience.5. To add interesting, poignant or funny stories about human experiences along with the facts to make history “come to life “ for the tourists.6.first , tour guides must rid themselves of any prejudices toward any group of people; second , a tour guide must know the basic sensitivities of certain cultures.7.simply because he has experience in giving tours.8.yes , it is9.insufficuient competency-based skills and unsufficientexperience.10.beijing is located in the warm temperate zone, which gives it acontinental monsoon climate. The average temperatures of the hottest month july and the coldest month January range from 27and4.6 below zero.四1.to discover his or her areas of weankness2.tough and complicated3.insufficient English proficiency4.is another common pitall for new tour guides5.be able to discuss a variety of interests6.prepare your schedule in advanceck sensitivity in discerning the needs of their guests8.to raise cross culture awareness9.to utilize all resources possible10.political and administrative centerunit5四1.sonveniently located in major intersections and downtownarea2.savoury items may include a wide choice of picklesvegetables3.is available 24 hours4.provides authentic Cantonese cuisine5.various dim sum , congee eith kinds of extra ingredients6.has earned it a high reputation7.room service and dining8.is above average level9.are used in the roasting process to add to the meat adistinctive aroma10.order something different to meet his special dietary need unit6二1.an itinerary is a detailed schedule or a suggested route for ajourney2.changes of times , dates , activities , lodging and meals on thetour .3.the guide must double check the itinerary at the time ofpre-tour and verify it with the tour leader, international tour guide or independent travelers after the greeting4.decline politely , providing acceptable reasons for thedecisions. explain that the travel service it not authorized to make the change ; advisable requests proposed by the tourleader must be relayed to the travel agency for furtherinstructions.5.The first step toward it is to offer an apology for the errors,providing an acceptable narration. Ask for forgiveness, andtry best to accommodate the guests.6.In form the staff working for the next destination to makearrangement for checking out , canceling meals , vehicles etc.7.Extend the touring time to a certain time in specific places orincrease some activities that are not included the withpackage to fulfill reasonable requests.8.They will receive demerits9.Otherwise, the act violates the regulation issued by theregional tourist administrations, which can be cause ofdemerits.10.He must gain approval of both the company and the guestsand obtain signature of the tour leader or an independent traveler as well.L四1.cope with changeable weather and unexpected emergencies2.it is crucial responsibility of a TG3.through rational negotiation and discussion4.work out as planned5.meet the rational and possible requests6.offer an apology for the errors7.take good use of limited time8.the best way to keep the group happy9.to keep your cool and avoid any aggressive remarks10.runs smoothly and feeficientlyunit71.museums , historic and cultural sites , historical societies,physical landmarks.2.Pre-boarding procedures;on-bus tour; walking-tournarration.3.Begin by confirming the accurate time for morning call,breakfast ahead of scheduledtime for assembling4.20 minutes.5.Because some toilets poorly-equipped in some scenicspots,and most toilets don’t provide toilet paper.6. A tour guide plays a key role of interpreter and disseminationof information about the history , characteristics, overview of an area for the international tourists7.Thus to guarantee an educational and entertaining tourexperience , enhance their understanding of other culturesas well8. A megaphone improves the quality of the tour , so thattourists can hear clearly what the tour guide is saying.9. A megaphone improves the quality of the tour because noone doesn’t have to crowd to the front of the group or strain to hear what the tour guide is saying.10.Provide not only educate and inform the guests , butentertain them as well . find and use quotes, andanecdotes , folklores to drive home key points.四1.Insure a guide to conduct the tour smoothly2.Are noisy and jumbled3.To allow enough time for them to get prepared4.To bring personal items for the tour5.Insist in staying in the hotel6.Everyone sit back leisurely7.And enterained and educational tour experience8.To prevent the guests from wandering away9.To exhibit his guiding skills10.Convincing, understandable and impressiveUnit81.there are a range of activeities such as sports , partieshanquets , performances etc.2.the guide should ensure that the reasons for refusal areexplained eleraly and patiently to the guests.3.Water sports such as snorkeling , sea kayaking ,swimming,beach volleyball , parasailing , etc4.This kind of activities include dinner parties with localcuisines , cocktail parties , barbecue dinners , buffets and so on.5.Don’t forget to tell them the main activities that thedestination offers, admission costs , what each activitycontains , a detailed description of the activity and whichlocations it is available in . each guest or at least the tourleader should be given a guide map which includescolor-coded maps , exaxt directions , distances and drivingtimes.6.At a very large venue , the guide should remind guests not towander off and should watch guests’ movements andsurroundings for potential mishaps.7.Such as nightclubs. Karaoke bars and other entertainmentplaces with live shows performances, dinner and local opera show and live music bands and so on.8.The diversity of optional activities in an indispensable part ofthe tour.9.The guest a special invoice known as a receipt which thestore will offer a refund if the goods has any flaw.10.What kind of services they will be offered and how safe theyneed to feel.L四1.courteous and attentive to guest’s needs2.for refusal are explained clearly and patiently to tourists3.dinner parties with local cuisines , cocktail parties , barbecues,buffets and so on4.to make reservation and assist with relevant arrangement5.savoring prestigious Chinese food6.as long as time permits7.is an indispensable part of the tour8.Chinese handicrafts enjoy a great popularity9.The etiquettes associated with eating in china10.A Chinese folk acrobatic showUnit 91.all kinds of unpredictable accidents can arise2.to maintain the safety of the guests3.as long as the safety of the guests is concerned4.by providing a detailed description of the tourist5.give a detail description of the whole occurrence6.if the food is stale or contaminated7.precautionary measures must be taken8.remind the guests to double check their personal items9.crimes such as theft , robbery or fraud10.we are terribly sorry for the terror you experiencedunit 101.form a favorable first impression of a tour guide2.double check the exact numbers of the luggage3.take the opportunity to make apology4.if not for the understanding and support5.hospitable and generousfortable accommodation and the diversity of thecuisine7.exhausted and desperately homesick8.by providing a modest tip or gratuities9.favorable …can go a long way10.promote the tour productsunit11三1.mogao caves ; mount tainshan; peking man site atzhoukoudian; the great wall; mount huangshan.2.The yangze river, yellow river. Heilongjiang river. Pearl river.3.New year, spring festival . international working women’sday , tree planting day4.The inscriptions and seal on the paintings not only can helpus to understand the painter’s ideas and emotions , but also provide decorative beauty to the painting .5.China will be the world’s top tourist destination, and fourthin out bound tourist numbers.6.To protect its opium trade, Britain launched the war ofaggression against china in 18407.The qing court signed the humiliating treaty of Nanjingwith Britain8.Because the practice of writing it is either relaxing orself-entertaining9.Anything that may attract a tourist to visit can be calledtourist resources.10.High mountains, elegant rivers , springs and waterfalls, richand varied folk customs, rare species , scenic spots andhistorical sites , distinctive opera, music and dance , andworld-famous cuisine.四1.Yangtze river is the longest river in china and the thirdlongest in the world . it has a total length of 6300 kilometers;it connects such important cities as shanghai , Nanjing,wuhan , and chongqing2.Until the provisional government of the republic of china wasfounded , the monarchy that had existed in china for 2000 years came to an end.3.In the fifty years since the founding of the people’s republicof china , especially in the two decades since the initiation of reform and opening to the outside world , china’s socialistconstruction has scored great achievements that haveattracted world attention4.In 221BC qinshihuang, the first emperor of the qin dynasty,ended the rivalry among the independent principalities in the warring states period and established the first centralized ,unified , multinational feudal state in Chinese history- the qin dynasty.5.Confucius , founder of Confucianism, stress “Ren”and “Li”,referring to respect for the system of social hierarchy6.The tian chi in the tianshan mountains in xinjiangautonomous region is 1910 meters above sea level. This105-meter-deep lake is crystal clear , the high mountainssurrounding it carpeted with green grass and colorfulflowers.7.China’s climate ranges from extremely dry, desert-likeconditions in the north and west to the rain and heat of the tropical monsoon in the south and southeast.8.In 1842 the corrupt qing court signed the humiliating treatyof Nanjing with britain , which marked the reduction of china to a semi-colonial, semi-feudal country.9.The establishment of nature reserves has put a number ofrepresentative and typical natural eco-systems with scientific research value as well as rare and endangered species under effective protection.10.The world tourism organization predicts that by 2020 chinawill be the world’s top tourist destination, and fourth inoutbound tourist numbers with 100 million Chinese people traveling abroad every year.Unit 12pass , gunpowder, paper, and printing.2.The Chinese written language.3.In 221 BC by the first emperor of the qin dynasty4.The xia dynasty5.At Luoyang6.He established the great wall by joining together previouslybuilt segents.7.The Confucian canon, works of history and belles-lettres8.Because a person’s character was judged by the elegance oftheir handwriting9.Because Chinese theater has produced such diverse arts asacrobatics, martial arts and stylized dance.10.On shang “oracle”bones and ceremonial bronzes of thesecond millennium BCUnit 14二1.sichuna, Shandong, Cantonese , and huaiyang cuisine.2.Because shangong province is one the coastline , the foodincludes mainly seafood dishes; and the province is innorthern china where wheat is the main crop, so many flour foods are often served in Shandong restaurants3.Because the weather in Sichuan is very wet , people have tokeep their body “dry” and hot food helps to increase theirinternal “heat”4.In western cooking , recipes are followed strictly likelaboratory instructions while Chinese cooking always allows for a creative and stylistic touch to it.5.About 2000 years ago6.Green tea , black tea , jasmine tea , wulong tea , and bricktea .7.Chinese silk is known throughout the world for its numerousvarieties.8.China9.Ordinary pottery is made from clay that is baked in a kiln attemperatures ranging from 500 to 1150 度. But porcelain is fired at 1280度and consists of a body of fused claycovered by a glaze , a glassy substance10.The Chinese potters both found the clay and were able toproduce the high temperature necessary to fuse it四1.inese food has a long history and is famous all over the worldfor its rich flavor and delightful colorings2.Sichuan dishes are enjoying great popularity all over thecountry because of their distinct and various flavors3.The meat of domestic animals and birds are the rawmaterials of both Sichuan and shangong dishes4.Chiese cuisine is considered as an art and has been givenhigh comments by the people in and out of china5.Rock tea from wuyi mountain is famous both at home andabroad , yet its output is minimal6.In order to have a better understanding of Chinese teaculture, the tourists can try their hands to experience howtea is processed7.Silk has the advantages of being soft to touch , resistant toheat , and breathing very well8.Silk, one of the best materials for clothing , is reputed to bethe queen of fabric9.The secret of making porcelain lies in the use of caly togetherwith kaolin10.Chinese porcelain is characterized by its particular nationalstyleUnit 151.light, shadow and color are the important parts of ashadow play.2.Because it combines singing, acting , fighting , and dancingtogether, and narrates stories and depicts characters3.Because the color of red represents the meaning ofauspiciousness and happiness in china.4.Because it symbolizes that the guests have good opinions ofthem .5.They do that to worship ground gods and Buddha, and hissort of tradition reminds people of the fact that their drinkresults from the generosity of heavenly gods , ground godsand Buddha.6.Having lobster and chichen together at wedding banquetindicates that the dragon and the phoenix are hormonestogether, and the yin and yang element in this family arebalanced .7.At the night of the wedding , the newlyweds will drink winefrom two cups tied together with a red string , arms crossed from each other.8.This is to show that she is well nurtured , and qualified to bethe groom’s wife.9.It is common manner to introduce the junior to the senior, orthe familiar to the unfamiliar; you should be cautious to ask a woman private questions10.They take grains like rice and wheat for food in their dailylife四1.china is abundant not only in beautiful natural scenery butalso in splendid culture resources.2.Window-flower is used for the decoration of festival gift,sacrifices decoration in the rural areas.3.Relief sculpture is the art that pictures are chiseled into thesurface of brick or stone to create something used asarchitectural decorations in ancestral halls and tombs.4.So in the development of kunqu opera, the literature , music ,and dance of Chinese opera also become more and moremature.5.On the left side of the gate is a male lion with its right footstamping on a silk ball, suggesting the symbol of power; onthe right side of the gate is a lioness with her left footcaressing a cub lion , symbolizing procreation of moredescendants.6.China is known as a state of etiquette and ceremonies.7.The vast territory and variety of nationalities and customs ofour country resulted in the variety, particularity of the dietary customs8.The traditional sports of ethnic minorities originate fromtheir daily life and are rich in content and form.9.“international Confucius cultural festival” in qufu functionedin exchanging culture , developing tourism , prosperingeconomy and closing friendship.10.Citizens of china may freely choose and express theirreligious beliefs.Unit 161.yellow river, the Yangtze river and the great wall , mounthuangshan.2.Diaoshui rock , zhelin waterfall , janmen gate , water playingbeach , shemen bay.3.We call the islands with more than 500 square meters landarea as island , and the ones with land area below 500 square kilometers are named reefs; the islands lie separately arecalled isolated islands , while some others distributed ingroups are called archipelago.4.China is located between the two largest seismic belts, thecircum-pacific seismic belt and the circum-indian seismicbelt.5.Its formation was the result of several movements oflithosphere as well as the work of nature during the longgeological age .6.It is a well-known scenic area and natural reserve for wildanimals and plants in china7.Wind-driven process.8.It means a narrow partial opening caused by splitting andrupture.9.Deposition means the act of depositing , especially the layingdown of matter by a natural process.10.Fault-block mountains are formed by the raising of hugeblocks of the earth’s surface relative to the neighboringblocks .1.”no mountains are worth seeing after a trip to the five sacred mountains , and none of the sacred mountains are worth seeing after a trip to mount huangshan.”2.china , as a country abundant in the canyons with variety of type , large quantity and wide distribution, has a broad prospect in developing eco-tourism based on canyons.3.the stone figure mountain in henan province got its name froma towering human-shaped stone pillar.4.there exist in china different types of deposits of different geographic ages ; certain modifications are made in regard to the classification and nomenclature of the main types of deposits so far used in china , with different geologic factors involved in the ore genesis, it is beneficial for the formation of varied types of minerals.5.mount huangshan is a kind of typical granite mountains . its formation was the result of several movements of lithosphere as well as the work of nature during the long geological age.6.from the vast territory of china , we can find that numerous islands scattered in the four sea regions connect our mainland area.7.jiuzhaigou valley is a well-known scenic area and natural reserve for wild animals and plants in china with its naturally endowed and uniquely beautiful sceneries.8.fault-block mountains are formed by the raising of huge blocks of the earth’s surface relative to the neighboring blocks.9.in view of the multiple eruptions in history , it is very important to determine the age of each eruption for evaluating the volcanic hazards.10.some islands lie separately, while some others are distributed in groups . as a result , we have different addresses for them, the former ones we call them isolated island , and the latter ones are named archipelago.Unit 171.Beidaihe beach resort; Qingdao bathing beach resort; Hainanbeach resort.2.Yellow sea; east sea; south sea.3.Poyang lake ; dongting lake ; tai lake; hongze lake; chao lake4.Tide is the periodic variation in the surface level of theoceans and of bays , usually caused by gravitationalattraction of the moon and sun.5.They allow room for biodiversity and are a crucial source ofwaters , storing snow in the winters and releasing watersduring the hot , dry summers.6.Qinghai lake possesses all the characteristics of the plateaulakes: open , rough, simple , and calm.7.The gentle water there becomes turbulent and speeds upas it rushes forward till it finally cascades over the waterfall , forming an illusion of waters being poured from a kettle ,hence named “hukou or kettle spout”8.“baotu” means jumping and leaping . it reflects thecharacteristic of the spring waters streaming fast andcontinuously from three pits simultaneously.9.Bathing in hot spring mineral water can help to counteractskin conditions, rheumatism , and arthritis.10.Like sightseeing , recuperating , of relaxing in the summer. 1.there are a great number of rivers flowing on the land ofchina. The inland river system accounts for 36 percent of the total land area in china , and more than 1500 of the rivershave an area exceeding 1000 square kilometers.2.“baotu” means jumping and leaping . it reflects thecharacteristic of the sping waters streaming fast andcontinuously from three pits simultaneously.3. A lake is a natural complex composing of lake basin, lakewaters , and also contains the substance in it , whichparticipates in the material and energy cycles of the nature.4.Guilin is known to be famous for the exquisite combinationof the surrounding hills with the waterways; the newlydeveloped underground rivers also attract millions ofdomestic and foreign tourists to Guilin every year.5.Li river is a river near Guilin in the south of china and thebranch of zhujiang; it is a bright pearl among china’s beautiful mountains and rivers.6.Underground rivers , as the name implies , are streams underthe surface of the ground . most of them were formed in the karst development.7.Number two bathing beach in the badaguan scenic area.Many political figures , such as chairman mao and othergovernment officials , have visited there.8.The park has many geologic features , landforms, rareanimals and plants , which make up a wonderful ice world. 9.With a rich Chinese cultural heritage of thousands of years,the three gorges is not only a picturesque natural gallery, but also a spectacular treasure house.10.Widespread legends and myths of the naxi ethnic minorityand the mysterious shanzidou peak are all importantattractive spots for the tourists who come jade dragon snow mountain.Unit 181.yunnan, Guangdong, Zhejiang, Shandong.2.Sunrise , sunset , sea of clouds and the golden belt of theyellow river.3.Because the habitat of aquatic includes oceans , lakes , rivers ,pools , etc, and china has a large number of adjacent seas ,rivers , and beautiful lakes.4.When happed on the sea surface, first it takes on red bend,and then it turns to purple and then it changes frequently,which is hard to tell the truth and falsehood.5.Climate is one of the most important factors determiningtourist lows:nice climate conditions may attract tourists and urge tourist industry making progress; but unpleasant climate conditions can block the development of tourist industry.6.Tourists to the grasslands can ride horses , camels orpracticing archery, or taking part in shooting matches.7.China’s vast territory means that there are various ecologicaltypes and different climatic conditions.8.The habitat for birds can range from seashores , forests , andgrassland to wetlands like lakes , pond , marshes and rivers.9.Rainfall hours of sunshine, humidity , temperature.10.In the sky, in the water and in the heart of onlookers.1.hainan island is a bright pearl on the south china sea; it is thelargest tropical treasure house in china.2.The landforms of Poyang lake area are diversified , climate ismild ; rainfall is abundant ; water and heat are basicallysynchronized . these conditions are favorable to thedevelopment of life form.3.Most of the terrestrial animals habitat in the mountainareas, especially the mountainous district with flourishingtrees, because the forests are their natural shelter.4.Altitude also is involved: the higher one goes , the colder itgets . as a result , many high mountain regions areconsidered as good summer resorts.5.In Kunming , the spring lasts the entire year round and theflowers bloom in all seasons.6.China boasts unique advantages in the flowers and plantsindustry with the richest resource of species in the world.7.We have founded natural reserves , and protected thehabitat of them to offer safe environments for them to livein .8.With a large number of adjacent seas , rivers , andbeautiful lakes, china is abundant in aquatic animals.9.It becomes one of the biggest bird conservation areas in theworld . also in this area , the biggest group of white cranes in the world was found.10.The pleasure travelers have different expectations indifferent seasons, and they prefer to select a time when the weather at their own place is unacceptably clod or hot totravel.Unit 191.china is not only one of the 4 great nations in the world withan ancient civilization, but also one of the cradle lands ofancient human occurrence and evolution.2.Peking man site is the cradle land of Chinesepaleoanthropology. For a long period of time , it has beenone of the most important research bases for thepaleoanthropology , and Paleolithic archeology research inchina3.The jinggangshan revolutionary base has now formed theunique historic and cultural attractions of jinggangshantourist zone, and it is becoming a significant part of the “red tourism” , also ranged among “china forty best touristattractions”4.Be the first to worry about the troubles across the land , thelast to enjoy universal happiness.5.Confucius was the founder of Confucianism in china , aphilosopher, moralist , statesman and educationist.6.Shaolin temple is the most famous temple in china, not onlybecause of its long history and its role in Chinese Buddhism, but also because of its martial arts.7.The height of the importance of the silk road was during thetang dynasty , the period with relative internal stability inchina after the division of the earlier dynasties since the han.8.The old town of lijiang lies in a fertile valley in the northwestof Yunnan province surrounded by the snow-covered yulong mountains. The lijiang area is known as treasure house ofanimals and plants , and a huge natural reservoir.9.The old town of pingyao was constructed according to thetraditional builing style of the han ethnic group . in addition, richly decorated tepples and shops are scattered all over the town.10.“you are not a real person until you have climbed the greatwall”Unit 201.now with the world entering a new century, linyin temple isattracting vast visitors both at home and abroad to learnBuddhism , look around , pray for blessings , and relax there with its rich Buddhist culture, magnificent hall buildings , and beautiful natural scene.2.Nowadays it is not only a historical remarkable model ofarchitecture , but also a brilliant Chinese culturalcrystallization of wisdomplicated landscapes , various climates and differentcultures result in the distinctive characteristics of dwellinghouses of the whole china.4.“the wise take pleasure in water, the kind find happiness ina mountain.”5.In ancient times , the emperor would come here the firstmonth of every summer to worship heaven and to pray for a good harvest.6.Chinese architecture structure is based on the principle ofbalance and symmetry.7.In Taoist principles , gold , wood , water, fire and earth areconsidered five elementary substances to form everything in the world.8.People believed that they are supposed to keep a constantexchange with nature and reach the integration of natureand human being in timber house rather than live in thecements or stone ones.9.They are decorated by delicately carved stones or bricks, andpaintings. Usually ,the figures and pictures carved on thedoors usually tell a folklore that is widespread among people.10.The project of dujiangyang brings the vast chendu plain under irrigation and protects it against droughts and water logging.。

在中国邀请做客是的注意事项英语作文

在中国邀请做客是的注意事项英语作文全文共3篇示例，供读者参考篇1Things to Pay Attention to when Inviting Guests in ChinaInviting guests over is a common courtesy in Chinese culture. Whether it's for a formal dinner, a gathering, or just a casual visit, there are certain etiquette rules and customs that should be observed to show respect and hospitality to your guests. Here are some key points to keep in mind when inviting guests in China.1. Time and ArrangementWhen inviting guests, it's important to be considerate of their schedules and make arrangements that are convenient for them. It's common to send out invitations in advance, usually a week or more before the event, to allow guests to plan accordingly. Be sure to confirm the date, time, and location of the gathering to avoid any confusion.2. Dress CodeIn Chinese culture, dressing appropriately for the occasion is a sign of respect for the host and the guests. If it's a formal dinner or event, guests are expected to dress in smart casual or formal attire. For more casual gatherings, comfortable and presentable attire is usually acceptable.3. GiftsBringing a gift when visiting someone in China is a common practice to show appreciation and respect. When selecting a gift, it's important to consider the preferences and tastes of the host. Popular gift options include tea, fruit, pastries, or something unique from your hometown.4. Seating ArrangementIn a formal setting, the seating arrangement is crucial and often reflects the host's status and the guests' relationship with the host. The most important guests are typically seated closest to the host, while others are seated based on seniority, rank, or familiarity.5. Table MannersTable manners play a significant role in Chinese dining etiquette. When hosting a meal, it's important to ensure that your guests are well taken care of and have everything they need.Keep in mind that it's customary for the host to offer the first toast and for the guests to reciprocate.6. Conversation TopicsTopics of conversation are also important when entertaining guests in China. Avoid controversial or sensitive topics such as politics, religion, or personal matters. Instead, focus on positive and light-hearted topics that can create a pleasant and enjoyable atmosphere for everyone.7. Gratitude and FarewellAfter the gathering, it's essential to express gratitude to your guests for attending and for their company. Sending a thank-you message or a small token of appreciation is a thoughtful gesture that shows you value their presence. Accompany your guests to the door and bid them farewell with warmth and sincerity.In conclusion, inviting guests over in China is a meaningful way to cultivate relationships and strengthen social connections. By following these etiquette tips and customs, you can ensure a harmonious and enjoyable gathering for both you and your guests. Remember that the key to successful hosting is to show respect, hospitality, and consideration towards your guests.篇2Inviting guests to one's home is a common practice in Chinese culture, and it is considered a sign of respect and hospitality. However, there are several important things to keep in mind when inviting guests to your home in China.First and foremost, it is important to plan ahead and make arrangements with your guests in advance. This includes setting a date and time for the visit, as well as discussing any dietary restrictions or preferences that your guests may have. It is also a good idea to inform your guests of any customs or traditions that they should be aware of, such as removing shoes before entering the home or how to properly address the host and other guests.When welcoming guests into your home, it is customary to offer them something to drink, such as tea or water. It is also common to offer snacks or small dishes to your guests, as a gesture of hospitality. In Chinese culture, it is considered polite to offer more food and drink than your guests can consume, as a sign of generosity and abundance.During the visit, it is important to pay attention to your guests and make sure they are comfortable. This includes ensuring that they have everything they need, such as a place to sit or a restroom, and engaging in polite conversation to makethem feel welcome. It is also important to be mindful of your guests' cultural background and customs, and to avoid topics or actions that may be considered disrespectful or offensive.At the end of the visit, it is customary to thank your guests for coming and offer to walk them to the door or see them off. It is also a good idea to follow up with a thank-you note or message after the visit, to show your appreciation for their company.Overall, inviting guests to your home in China is a wonderful opportunity to connect with others and share in the warmth of friendship and hospitality. By following these simple guidelines and being mindful of your guests' needs and customs, you can ensure that your guests feel welcome and valued in your home.篇3Inviting guests over is a common practice in Chinese culture, and there are many customs and etiquette that one should be aware of when extending an invitation. Whether it's for a casual get-together or a formal dinner, it's important to make sure that your guests feel welcomed and comfortable. Here are some key points to keep in mind when inviting guests over in China:1. Timing is crucial: In Chinese culture, it's important to plan ahead and give your guests ample notice before inviting them over. Avoid last-minute invitations, as this may come across as impolite and show a lack of consideration for your guests' schedules.2. Be considerate of dietary preferences: Before planning a menu for your guests, make sure to ask if they have any dietary preferences or restrictions. Chinese cuisine offers a wide variety of options, so it's best to accommodate your guests' needs to ensure they have an enjoyable dining experience.3. Prepare your home: Make sure your home is clean and welcoming before your guests arrive. This includes tidying up common areas, such as the living room and dining area, as well as ensuring that the bathroom is well-stocked with essentials.4. Offer refreshments: In Chinese culture, it's common to offer guests tea or other refreshments upon their arrival. This simple gesture shows hospitality and helps to make your guests feel at ease in your home.5. Show respect to elders: If you are inviting older guests over, be sure to show them the proper respect and deference. This may include offering them a seat of honor at the dining table or assisting them with any special needs they may have.6. Be mindful of gift-giving etiquette: In Chinese culture, it's customary to bring a small gift when visiting someone's home. When inviting guests over, it's not necessary to expect a gift in return, but it's nice to show appreciation for their visit by offering a small token of thanks.7. Be a gracious host: Above all, remember to be a gracious host and make your guests feel welcome and comfortable in your home. Show genuine interest in their well-being and engage in conversation to make them feel valued and appreciated.By following these simple guidelines, you can ensure that your guests have a positive experience when visiting your home in China. Inviting guests over is a wonderful way to strengthen relationships and create lasting memories, so be sure to put in the effort to make their visit a memorable one.。

贵重物品房管理制度

贵重物品房管理制度目的：保证客人贵重物品的安全存放，规范管理制度。

方便客人贵重物品的寄存及提高我们自身的高效优质服务。

1.钥匙的使用和管理（1）当班人员保管好贵重物品房钥匙，不得私自交给他人使用。

钥匙若出现损坏交给上级管理人员并申请重新发放一把,不得私自复制钥匙若有必要需要上级申请。

（2）每个班次的大堂副理及相关人员都要做好钥匙的交接工作,并明确保险柜的使用情况及钥匙的去向。

2.相关管理程序和具体制度要求（1）保管箱的启用当住店客人提出要求酒店代为保管贵重物品时,应启用安全保管箱,其工作程序如下：问候客人，向客人表示欢迎。

查核客人的住房卡，已确认是否住店客人。

取出安全保管箱记录卡，将内容逐项填写，请客人签字，同时，在电脑上查看房号与客人填写的是否一致.向客人介绍规定和注意事项。

取出保管箱，请客人存入贵重物品.当着客人的面用两钥匙将保管箱锁好，一把客用钥匙交给客人保管，总钥匙由接待员保管，并礼貌地提醒客人注意其钥匙的保管与安全.向客人道别。

将填好的记录卡正卡放入纸袋里，标上箱号、客人姓名、房号保存在规定的器物内。

（2）中途开箱客人存入物品后,如要求再次使用保管箱时，工作程序如下：问候客人,向客人表示欢迎。

请客人出示保管箱钥匙，然后，取出安全保管箱记录卡副卡,请客人逐向填写,签字。

取出其填写过的正卡，巧妙而又仔细地核对客人的签字。

（3）贵重物品一律要专门登记、编号,落实保管责任人（4)贵重物品不得存放在无防盗措施的地方.凡集中存放高档物品的库室应做到设施防、技防齐全。

（5）禁止易燃，易爆物品的寄存，在贵重物品房严禁吸烟打闹等不文明行为。

（6）我们不提供长期的贵重物品寄存，非长住客我们超过一个星期就会致电寄物人过来领取。

（7）未着制服严禁进入贵重物品房。

（8）定期检查保险柜和其他相关的贵重物品保管器材，保证器材的正常功能.Valuables room management systemPurpose：To ensure the safety of guests valuables stored, standardized management system。

酒店接待外宾流程英文流程

酒店接待外宾流程英文流程Greeting and Welcoming Guests.Smile and make eye contact: A warm smile and genuine eye contact can instantly make guests feel welcome.Greet guests in their native language (if possible): This shows that you have made an effort to accommodate them.Use formal greetings: For example, "Good morning,Mr./Ms. [Guest Name]" or "Welcome to [Hotel Name]."Offer assistance: Ask if they need help with their luggage or if they have any questions.Check-In Process.Verify guest identity: Check their passport ornational ID card.Confirm reservation details: Ensure their name, arrival and departure dates, room type, and any special requests are correct.Issue room keys and provide directions to their room: Clearly explain the location of their room and any amenities nearby.Explain hotel policies and procedures: Inform guests about check-out time, breakfast hours, and any other relevant information.Handling Foreign Exchange.Inquire about currency exchange needs: Ask guests if they wish to exchange currency.Inform them of exchange rates: Clearly state the exchange rates and any applicable fees.Complete the transaction: Count the money carefully and issue a receipt.Special Requests and Assistance.Listen attentively to guest requests: Pay close attention to their needs and preferences.Accommodate requests whenever possible: Go the extra mile to fulfill their requests, such as providing extra pillows or arranging for airport transfers.Offer suggestions and alternatives: If a request cannot be met, offer alternative solutions or recommendations.Handling Complaints.Remain calm and professional: Stay composed and avoid becoming defensive.Listen actively to the guest's complaint: Allow them to fully express their concerns.Apologize for any inconvenience: Even if the hotel is not at fault, it is important to acknowledge the guest's dissatisfaction.Take appropriate action: Investigate the complaint thoroughly and take necessary steps to resolve the issue.Follow up with the guest: Check in with the guestlater to ensure their complaint has been addressed satisfactorily.Additional Tips for Serving Foreign Guests.Learn basic phrases in their language: This shows that you are making an effort to communicate with them.Be patient and understanding: Allow extra time for communication and be patient with any cultural differences.Respect cultural customs: Familiarize yourself with the customs and traditions of the guest's country to avoid any misunderstandings.Provide cultural information: Share information about the local area, attractions, and cultural events.Create a home-away-from-home experience: Make guests feel comfortable and at ease by providing a welcoming atmosphere.Sample Dialogue for Greeting and Welcoming Guests.Receptionist: "Good morning, Mr. Smith. Welcome to the Grand Hotel. How may I assist you today?"Guest: "Thank you. I have a reservation under the name John Smith."Receptionist: "Certainly. Let me just verify your details. Your reservation is for two nights, arriving today and departing on the 10th of March. Is that correct?"Guest: "Yes, that is correct."Receptionist: "Great. Here are your room keys. Your room is on the fourth floor, room 405. The elevators are just over there."Guest: "Thank you very much."Receptionist: "May I offer you assistance with your luggage?"Guest: "No, thank you. I can manage."Receptionist: "If you have any questions or need anything, please do not hesitate to ask. Enjoy your stay at the Grand Hotel."。

中国银行英语模拟试题

中国2010年银行校园招聘笔试试卷（A) 考试形式：闭卷考试时间：90分钟（14：00-15：30）PartⅠ (10minutes)1. Executives of the company enjoyed an___B_____lifestyle of free gifts ， fine wines and high salaries.A exquisiteB estravagantC exoticD eccentric2. If you want to get into that tunnel，you first have to ____B__away all the rocks.A haulB repelC disposeD snatch3. Some crops are relatively high yielders and couble be planted in preference to others to ___A___the food supply.A enhanseB curbC disruptD heighten4. Astronomers at the universities of California discovered on of the most distant_____C__ .A paradoxesB paradisesC galaxiesD shuttles5. Many great scientists___D___their success to hard work.A portrayB ascribeC impartD acknowledge6.It is generally known that New York is a city for and a center for __D____odd bits of information.A） veteransB） pedestriansC） victimsD） eccentrics7. High grades are supposed to __A____ academic ability， but John｀s actual performance did not confirm this.A） certifyB） classifyC） clarifyD） notify8. In spite of the ___B___ ， it seemed that many of the invited guests would still show up.A） deviationB） controversyC） distinctionD） comparison9. The relatives of those killed in the crash got together to seek ___C___ .A） premiumB） repaymentC） compensationD） refund10. At first everything went well with the project but recently we have had a number of ___D___ with the machinery.A） disturbancesB） outputsC） setbacksD） distortions11.The sign set up by the road ___A__ drivers to a sharp turn.A） alertsB） refreshesC） pleadsD） diverts12. The doctors don｀t ___C__ that the patient will live much longer.A） monitorB） manifestC） articulateD） anticipate13. Call your doctor for advice if the __C___ persist for more than a few days.A） responsesB） signalsC） symptomsD） reflections14. We find it impossible to __C___ with the latest safety regulations.A） accordB） unifyC） obeyD） comply15. Professor Smith and Professor Brown will ___A__ in presenting the series of lectures on American literature.A） alterB） alternateC） substituteD） exchange16.Having a（n）___D___attitude towards people with different ideas is an indication that one has been well educated.A） analyticalB） bearableC） elasticD） tolerant17.No form of government in the world is___A___; each system reflects the history and present needs of the region or the nation.A） dominantB） influentialC） integralD） drastic18. In spite of the___A___economic forecast， manufacturing output has risen slightly.A） faintB） dizzyC） gloomyD） opaque19. Too often Dr. Johnson’s lectures__B____how to protect the doctor rather than how to cure the patient.A） look toB） dwell onC） permeate intoD） shrug off20. Located in Washington D.C.，the Library of Congress contains an impressive____C__of books on every conceivable subject.A） flockB） configurationC） pileD） arrayPARTⅡ (5minutes)1.Gary lost his bike on the playground,that his uncle gave him as a birthday present.1 2 3 42.Work hard in school means being successful one day in the future.1 2 3 43.Those farmers are now busy on the harvest of wheat righet now.1 2 3 44.I'm writing to apologise to you for the mistakes i had made that day.1 2 3 45.All the partents wish their children to become ones with good manner.6.The boy is so short that his chassmates often make jokes on him.7.You can find some good sdvies about learning english in this book8.I always keep a dictionary besides me when I'm reading china daily.9.Her teachers were all very surprised for her bad resule in the exam.10.All what you have to do is draw directly on to blank film and then run the film through a projector.PART Ⅲ cloze(10minutes)Some historian say that the most important contribution of Dwight Eisenhower’s presidency (总统任期) in the 1950s was the U.S. interstate highway system. It was a __62__ project, easily surpassing the scale of such previous human __63__ as the Panama Canal. Eisenhower’s interstate highways __64__ the nation together in new ways and __65__ major economic growth by making commerce less __66__. Today, an information superhighway has been built—an electronic network that __67__ libraries, corporations, government agencies and __68__. This electronic superhighway is called the Internet, __69__ it is the backbone (主干) of the World Wide Web.The Internet had its __70__ in a 1969 U.S. Defense Department computer network called ARPAnet, which __71__ Advanced Research Projects Agency Network. The Pentagon built the network for military contractors and universities doing military research to __72__ information. In 1983 the National Science Foundation (NSF), __73__ mission is to promote science, took over.This new NSF network __74__ more and more institutional users, may of __75__ had their own internal networks. For example, most universities that __76__ the NSF network had intracampus computer networks. The NSF network __77__ became a connector for thousands of other networks. __78__ a backbone system that interconnects networks, internet was a name that fit.So we can see that the Internet is the wired infrastructure (基础设施) on which web __79__ move. It began as a military communication system, which expanded into a government-funded __80__ research network.Today, the Internet is a user-financed system tying intuitions of many sorts together __81__ an “information superhighway.”62. A) concise C) massiveB) radical D) trivial63. A) behaviors C) inventionsB) endeavors D) elements64. A) packed C) suppressedB) stuck D) bound65. A) facilitated C) mobilizedB) modified D) terminated66. A) competitive C) exclusiveB) comparative D) expensive67. A) merges C) relaysB) connects D) unifies68. A) figures C) individualsB) personalities D) humans69. A) and C) orB) yet D) while70. A) samples C) originsB) sources D) precedents71. A) stood by C) stood againstB) stood for D) stood over72. A) exchange C) switchB) bypass D) interact73. A) their C) whenB) that D) whose74. A) expanded C) attractedB) contracted D) extended75. A) what C) theseB) which D) them76. A) joined C) participatedB) attached D) involved77. A) moreover C) likewiseB) however D) then78. A) With C) InB) By D) As79. A) contexts C) messagesB) signs D) leaflets80. A) citizen C) amateurB) civilian D) resident81. A) into C) overB) amid D) towardPart IV Reading Comprehension (Reading in Depth) (60minutes)Section APassage One Questions 51 to 55 are based on the following passage.For hundreds of millions of years, turtles (海龟) have struggled out of the sea to lay their eggs on sandy beaches, long before there were nature documentaries to celebrate them, or GPS satellites and marine biologists to track them, or volunteers to hand-carry the hatchlings (幼龟) down to the water’s edge lest they become disoriented by headlights and crawl towards a motel parking lot instead. A formidable wall of bureaucracy has been erected to protect their prime nesting on the Atlantic coastlines. With all that attention paid to them, you’d think these creatures would at least have the gratitude not to go extinct.But Nature is indifferent to human notions of fairness, and a report by the Fish and Wildlife Service showed a worrisome drop in the populations of several species of North Atlantic turtles, notably loggerheads, which can grow to as much as 400 pounds. The South Florida nesting population, the largest, has declined by 50% in the last decade, according to Elizabeth Griffin, a marine biologist with the environmental group Oceana. The figures prompted Oceana to petition the government to upgrade the level of protection for the North Atlantic loggerheads from “threatened” to “endangered”—meaning they are in danger of disappearing without additional help.Which raises the obvious question: what else do these turtles want from us, anyway? It turns out, according to Griffin, that while we have done a good job of protecting the turtles for the weeks they spend on land (as egg-laying females, as eggs and as hatchlings), we have neglected the years spend in the ocean. “The threat is from commercial fishing,” says Griffin. Trawlers (which drag large nets through the water and along the ocean floor) and longline fishers (which can deploy thousands of hooks on lines that can stretch for miles) take a heavy toll on turtles.Of course, like every other environmental issue today, this is playing out against the background of global warming and human interference with natural ecosystems. The narrow strips of beach on which the turtles lay their eggs are being squeezed on one side by development and on the other by the threat of rising sea levels as the oceans warm. Ultimately we must get a handle on those issues as well, or a creature thatoutlived the dinosaurs (恐龙) will meet its end at the hands of humans, leaving our descendants to wonder how creature so ugly could have won so much affection.注意：此部分试题请在答题卡2上作答。

房间预订的流程英语

房间预订的流程英语英文回答：The hotel room reservation process typically involves the following steps:1. Research and selection: Guests begin by researching and identifying potential hotels that meet their requirements in terms of location, amenities, availability, and price. This can be done through online travel agencies (OTAs), hotel websites, or travel agents.2. Booking: Once a hotel is selected, guests can make a reservation either directly through the hotel's website or via an OTA. The reservation process usually involves providing personal and payment information, as well as specifying the desired room type, arrival and departure dates, and any additional requests or preferences.3. Confirmation: Upon completing the reservation,guests will typically receive a confirmation email or text message containing details of the booking, including the reservation number, room type, dates, rates, and any special requests.4. Pre-arrival communication: In the lead-up to the stay, the hotel may contact guests to confirm arrangements, offer upgrades or additional services, or request any necessary information.5. Check-in: Upon arrival at the hotel, guests present their reservation confirmation and identification documents at the front desk. The hotel staff will verify the reservation, collect any outstanding payment, and issue room keys.6. Stay: Guests enjoy their stay at the hotel,utilizing the amenities and services included in their reservation.7. Check-out: At the end of their stay, guests check out of the hotel by returning their room keys and settlingany additional charges.中文回答：客房预订流程通常包含以下步骤：1. 研究和选择，宾客通过网上旅行社 (OTA)、酒店网站或旅行社，开始搜索并识别在位置、设施、可用性和价格方面符合其要求的潜在酒店。

请客如何照顾客人英语作文

请客如何照顾客人英语作文Catering to guests involves a delicate balance of hospitality, attention to detail, and consideration for their preferences. Whether hosting friends, family, or colleagues, providing a memorable experience is paramount. Here's a comprehensive guide on how to take care of your guests:### Preparing for Guests:1. Clean and Tidy Environment: Ensure your home or venue is clean and tidy. A welcoming atmosphere sets the tone for a pleasant experience.2. Comfortable Accommodations: If guests are staying overnight, provide comfortable sleeping arrangements, such as clean bedding, towels, and toiletries.3. Communication: Reach out to guests before their arrival to confirm details like arrival time, dietaryrestrictions, and any preferences they may have.4. Menu Planning: Plan a menu that caters to diverse tastes and dietary requirements. Offer a variety of options, including vegetarian, vegan, and gluten-free dishes.### During the Visit:1. Warm Welcome: Greet your guests warmly upon arrival. Offer them a refreshing drink and engage in light conversation to make them feel at ease.2. Hospitality: Anticipate your guests' needs and be attentive to their comfort. Offer assistance with luggage, provide information about the area, and offer suggestionsfor activities.3. Respect Privacy: Respect your guests' privacy and personal space. Give them freedom to relax and unwindwithout feeling intruded upon.4. Entertainment: Provide entertainment options such asboard games, movies, or outdoor activities to keep guests engaged and entertained.5. Flexibility: Be flexible and accommodating to changes in plans or unexpected requests. Your ability to adapt to unforeseen circumstances will enhance the overall experience for your guests.### Special Considerations:1. Allergies and Dietary Restrictions: Take note of any allergies or dietary restrictions and ensure that meals are prepared accordingly. Offer alternative options to accommodate everyone's needs.2. Cultural Sensitivity: Be mindful of cultural differences and customs. Respect your guests' traditions and beliefs, and avoid any actions or conversations that may cause discomfort.3. Child-Friendly Environment: If children are present, create a child-friendly environment with suitableactivities and amenities to keep them entertained and safe.### Departure:1. Gracious Farewell: Bid farewell to your guests with warmth and gratitude. Express appreciation for their company and extend an invitation for future visits.2. Feedback: Encourage feedback from your guests about their experience. This will help you identify areas for improvement and enhance future hosting endeavors.In conclusion, taking care of guests involvesthoughtful planning, genuine hospitality, and a willingness to go the extra mile to ensure their comfort and satisfaction. By following these guidelines, you can create memorable experiences that leave a lasting impression on your guests.。

客房服务英语基础(洗衣服务)

• Folding: a method of arranging clean clothing in an orderly manner, typically by folding it in half or thirds and stacking it neatly in a drawer or on a shelf. Proper folding helps keep clothing organized and wrinkle-free.
Machine washing
a method of cleaning clothing using a washing machine, which automatically agitates and rinses the clothing in water and detergent. This method is convenient and efficient for most types of clothing.
The process and standards of laundry services
Process
The laundry process typically includes sorting, washing, drying, folding, and returning items to guests' rooms. Hotels often have specific procedures and guidelines for handling different types of fabrics and stains.
The definition and importance of laundry services

公司接待流程及标准英语

公司接待流程及标准英语英文回答：Company Reception Process and Standards.Pre-Arrival:Acknowledge receipt of guest arrival notification by email or phone call.Confirm guest details, including name, arrival date and time, and purpose of visit.Inform reception team of expected guest arrival.Prepare necessary materials, such as welcome packet, meeting agenda, and visitor badges.Upon Arrival:Greet guests warmly and professionally at the reception desk.Introduce yourself and confirm the guest's identity.Request and verify official identification, such as a driver's license or passport.Complete visitor registration process, including collecting contact information and issuing visitor badges.Provide guests with any necessary information, such as building directory, WiFi access, and meeting location.Escort guests to their destination or designated waiting area.During the Visit:Monitor visitor activity and ensure compliance with company policies.Address any guest inquiries or requests promptly and efficiently.Assist with room setup and equipment needs for meetings or events.Provide refreshments or snacks as required.Maintain a clean and orderly reception area.Departure:Thank guests for their visit and bid them farewell.Collect visitor badges and escort guests to the exit.Inform the reception team of the guest's departure.Standards:Professionalism: Receptionists should exhibit a high level of professionalism and courtesy at all times.Timeliness: Guests should be greeted promptly and their needs addressed efficiently.Accuracy: Visitor information and registration should be handled accurately and securely.Confidentiality: Guests' personal information should be treated with discretion and confidentiality.Communication: Receptionists should be able to communicate clearly and effectively with guests and colleagues.Appearance: Receptionists should dress professionally and maintain a well-groomed appearance.Security: Receptionists should be aware of security protocols and follow established procedures.Additional Considerations:Accessibility: Reception areas should be accessible to individuals with disabilities.Diversity: Receptionists should be trained in cultural sensitivity and diversity awareness.Technology: Receptionists should be proficient in the use of technology, such as visitor management systems and communication devices.Continuous Improvement: Reception procedures and standards should be reviewed and updated regularly to ensure efficiency and effectiveness.中文回答：公司接待流程及标准。

酒店英语(登记入住)E

DAILY RATE SURMANE
NO. OF GUESTS
ADVANCE DEP
ROOM NO. FRIRST NAME
PACKAGE PLAN
CURRENT RESIDENCE / COMPANY ADDRESS
PASSPORT NO. DATE/PLACE OF ISSUE NATIONALITY DATE OF BIRTH
R: Good morning, sir. May I help you? G: Yes. Do you have a single room with bath? R: Have you made a reservation, sir? G: I’m afraid not. R: Would you mind waiting for a moment .please? I will check the room availability…Sorry to have kept you waiting. I’m afraid we don’t have a single room with bath at present. We do have a double room with bath now. Tomorrow a single room with bath will be available.
大莱卡Dinners club (DC)
欧洲卡Euro card (EC) 巴克莱卡Barclaycard (BC) 联邦卡/发达卡Federal Card 长城卡Great Wall Card
Useful Sentences

您想怎样付款，是现金还是信用卡？ How will you pay your bill, cash or credit card? 让我划印您的信用卡好吗？ May I take a print of the card, please? 您的账单由香港贸易公司支付。 Your bill will be paid by the Hong Kong Trade Company. 您有没有这些种类的信用卡？ Do you have any of these credit cards? 我们接受以下种类的信用卡…… We accept the following credit cards… 很抱歉，我们不接受个人支票。 I’m sorry, but we’re not allowed to accept personal checks.

公司邀请函英语

公司邀请函英语Dear [Recipient's Name],We are delighted to invite you to an exclusive event as our esteemed guest on behalf of [Company Name]. We are organizing [Event Name], an extravagant extravaganza that will take place on [Date] at [Venue].[Company Name] is a renowned and leading company in the [industry/sector]. With a strong commitment to excellence, innovation, and customer satisfaction, we have earned a prestigious reputation in the market. We have consistently delivered high-quality products and services, meeting the diverse needs of our valuable clients.[Event Name] is a celebration of our success and a reflection of our gratitude towards our esteemed clients, partners, and stakeholders. It will be an evening filled with elegance, entertainment, and networking opportunities. We have meticulously planned every detail to ensure an unforgettable experience for all attendees.The event will kick off at [Time] with a welcome reception, allowing guests to mingle and interact with industry professionals, executives, and experts. As the evening progresses, we will present a showcase of our latest products and innovations, giving you an exclusive insight into our cutting-edge technologies and advancements.In addition to the product showcase, we have arranged for an array of performances by renowned artists and entertainers. From livemusic to captivating dance performances, each act has been carefully selected to add a touch of magic to the evening.Furthermore, [Event Name] will be an excellent platform for networking and building valuable business connections. You will have the opportunity to meet and engage with like-minded professionals, exploring potential collaborations and partnerships within the industry.Of course, no celebration is complete without a delectable feast. We have spared no expense in curating a mouthwatering menu prepared by our top chefs. From signature dishes to gourmet desserts, you can expect a culinary experience that will tantalize your taste buds.As our esteemed guest, your presence at [Event Name] is of utmost importance to us. We highly value your support and contribution to our success. Your attendance will truly make the celebration memorable and special.Please kindly RSVP by [Date] to confirm your attendance. You can do so by contacting our event coordination team at [Contact Details]. We kindly request that you notify us of any dietary restrictions or special requests in advance to ensure that we can cater to your needs.We look forward to your presence at this grand celebration of [Company Name]. Let's join hands to raise a toast to our achievements and the promising future that lies ahead. Thank you for your continued support, and we hope to see you there!Yours sincerely,[Your Name][Your Title/Position][Company Name]Dear [Recipient's Name],Further to our previous invitation, we are excited to provide you with more details about [Event Name], an exclusive gathering to celebrate the success of [Company Name]. This event promises to be a night to remember, filled with countless moments of entertainment, inspiration, and networking opportunities.The venue for [Event Name] has been carefully selected to provide a sophisticated and elegant atmosphere. [Venue] is a prestigious location renowned for hosting high-profile events, and it is nestled in the heart of [City]. The grandeur of the venue perfectly complements the essence of our celebration, as we aim to create an extraordinary experience for our esteemed guests like yourself.The evening will commence with a warm and welcoming cocktail reception, allowing guests to mingle and connect with industry leaders, distinguished guests, and colleagues. This is an excellent opportunity to expand your network and establish meaningful business relationships. The event will also feature a designated area for exhibitors, where you can engage with our product specialists and gain a deeper understanding of the innovative solutions we offer.As the night unfolds, we have prepared an exciting lineup ofentertainment that will captivate and delight you. Renowned artists and performers from different genres will grace the stage with their awe-inspiring talents, making each moment of the evening an enchanting experience. From mesmerizing musical performances to stunning dance routines, we have meticulously curated a program that promises to leave a lasting impression.Moreover, to showcase our commitment to pushing boundaries and embracing innovation, we have incorporated interactive displays and demonstrations of our latest products and technologies. This will give you an exclusive opportunity to get a hands-on experience with our innovations and witness firsthand the cutting-edge solutions we offer. Our team of experts will be readily available to provide detailed explanations, answer any questions, and help you explore the potential applications and advantages of these advancements.To ensure that you have a delightful culinary experience, we have collaborated with renowned chefs who will design a menu inspired by the finest international flavors and local delicacies. From mouthwatering appetizers to delectable main courses and irresistible desserts, each dish is meticulously crafted to cater to a range of tastes and preferences. We have taken into consideration dietary restrictions and preferences to ensure that every guest enjoys a memorable dining experience.In addition to the entertainment and gastronomic delights, [Event Name] also offers the opportunity to engage in meaningful conversations and exchange valuable insights with industry leaders and professionals. Whether you are seeking potentialcollaborations, exploring cutting-edge trends, or simply looking to expand your knowledge, this event serves as a platform for constructive discussions and the sharing of expertise.To make your attendance at [Event Name] as seamless as possible, we have designated a dedicated event coordination team who will be readily available to assist you with any queries or concerns. Please do not hesitate to reach out to them at [Contact Details] for any special requests or additional information you may require. We want to ensure that your experience is personalized and tailored to your needs.We kindly request that you RSVP by [Date] to confirm your attendance. Your presence is highly valued, and we sincerely hope you can join us for this unforgettable celebration. By being part of [Event Name], you not only honor us with your esteemed presence but also contribute to the success and growth of [Company Name].Again, we extend our gratitude for your ongoing support and partnership. Your presence at [Event Name] will undoubtedly contribute to its overall grandeur and success. We eagerly await your response and sincerely hope to have the pleasure of hosting you as our distinguished guest.Warmest regards,[Your Name][Your Title/Position][Company Name]。

Guest history注释

Guest historyTo successfully return（维持/获得）current guests（现有客人）and strategically （战略地）market to new guests with similar characteristics（特征）, a hotel must maintain（保持）and evaluate data（评估分析数据/资料）on all of its guests. The record（记录n.）of a guest’s stay, called the guest history, becomes part of a file that can be used to determine（确定/决定）when a guest might visit in the future, the type of accommodation（房间类型）the guest prefers, dining preferences, use of amenities （客用品）or recreational facilities（娱乐设施）, and other, more personal data, including home address and telephone number, spouse’s（配偶的）and children’s name s, birthday and so on .The guest history can be used by the hotel’s sales and marketing department for promotional mailings soliciting（恳求/招徕）repeat business or to target potential guests（潜在客户）with similar profiles. Guest history is especially useful at the reservation stage (information already on file) and at the check-in (a guest can be greeted（问候）by a well informed（被通知的/被告知的）receptionist). It is useful to management as it helps them to gain（获得）an insight （洞察）into guest profiles（客史信息）and trends（倾向/动态）.ReferencesKasavana, M.L. and Brooks, R.M. (1995) Front Office Procedures, 4th edn. Lansing, MI: Educational Institute American Hotel and Motel Association.Renner, P (1994) Basic Hotel Front Office Procedures, 3rd end. New York: Van Nostrand Reinhold. Stutts, Alan (2001) Hotel and Lodging Management An Introduction. New York: John Wiley & Sons.IRENE SWEENEYINTERNATIONAL HOTEL MANAGEMENTINSTITUTE SWITZERLAND, SWITZERLAND Guest history fileGuest history files record（记录v.）customer’s detailed historical stay information （详细的历史住宿信息）. The guest history database （客史数据）normally contains （包括）data such as arrival and departure dates, detailed revenue generated（详细的收入来源于）in rooms, food and beverage and extras, comments（意见）and special requirements（特殊要求）during a stay of customer for each individual（个人的）stay, and summarized (total number of reservations, total number of stays, total revenue generated) statistics（汇总的数据）. When new reservations are made, a property management system（酒店管理系统）automatically searches（自动搜索）the guest history database, determining if the guest has stayed at the property before. For repeat guests（回头客）, the system calls up（显示）details from guest history, saving valuable time（节省宝贵时间）for both the reservations agent and customer. For new customers, a new guest profile needs to be created first, Guest history also indicates（显示）if customer is on a blacklist（黑名单）or had failed to honor reservations in past.Most property management systems offer the ability to develop frequent stay guest programs. Many properties offer these programs in conjunction with（结合）frequent mile programs（航空里程计划）. Returning customers are able to use their frequent guest number when making a new reservation or check an existing reservation. . Once the guest has met a predefined（预先预订）number of stays, most systems enable‘regular guest’indicators to be displayed on check-in and arrival reports. Modern property management systems allow properties and chains to keep accurate and tidy guest histories（保持准确的、简明的客史记录）in order to enhance their marketing functions（提高他们的市场功能）.ReferencesBaker, S., Bradley, P., and Huyton, J. (1994) Principles of Hotel Front Office Operations. New York: Cassell.O’Connor, P (2003) Using Computers in Hospitality, 3rd edn. London: Continuum International.DAVID INANEISHVILTHOTEL KAMP, FINLAND Guest profileIn hospitality（殷勤好客的服务业）, a profile is a set of characteristics that define（详细说明）any business-related item（与生意相关的事项）, such as an individual customer, a travel agent, source（来源）, a company or a group profile. For example, an individual profile may include characteristics such as first name, last name, title, telephone, addressing information, gender（性别）, age, date of birth, nationality（国籍）, VIP status level（贵宾等级）, e-mail address, negotiated rate code（协议价代码）, comments and preferences, and membership number, if any. A company/travel agent profile may include different characteristics, such as the company name, contact, addressing information, preferred correspondence language（首选通信语言）, preferred currency（首选货币）, e-mail address, industry code（行业代码）, volume of business（业务量）, and negotiated rate codes. Group profiles are created to handle （处理）group events (conventions, meetings, parties, and weddings).A group profile is distinguished from（区别）a company profile in that groups usually book for a specific time period, do not have standing rates（固定价位）, and do not have an ongoing relationships with the property（和酒店持续的联系）or chain, Profile relationships are established（建立/制定）between and among individuals, companies, groups, and travel agents for general information（概要信息）and to aid （帮助）customer service. As usual, profile data are stored in the data store, by deploying（配置）various database management systems based property management systems (PMSs) with reservations and guest history features enabled. Profile information is updated（更新）and changed to reflect（反映）the customer’s current data or status. Profiles are essential（基本的）to the property management, as they provide information about the customers and companies who visit the property and how they use it (such as revenue generated). Profiles are used to analyze（分析）customer data, and target service to them.ReferencesBaker, S., Bradley, P., and Huyton,J (1994) Principles of Hotel Front Office Operations. New York: Cassell.O’Connor, P.(2003) Using Computers in Hospitality, 3rd edn. London: Continuum InternationalDA VID INANEISHVILIHOTEL KAMP , FINLAND。

IBM Cognos Transformer V11.0 用户指南说明书

Dimensional Modeling Workflow................................................................................................................. 1 Analyzing Your Requirements and Source Data.................................................................................... 1 Preprocessing Your ...................................................................................................................... 2 Building a Prototype............................................................................................................................... 4 Refining Your Model............................................................................................................................... 5 Diagnose and Resolve Any Design Problems........................................................................................ 6

高起专邀请信英语作文模板

高起专邀请信英语作文模板Invitation Letter for High-level Special Guests。

Dear [Name],。

We are thrilled to extend our warmest invitation to you as a high-level special guest at our upcoming event. Your expertise, knowledge, and influence in your field make you a valuable addition to our event, and we are honored to have the opportunity to host you.The event, [Event Name], will be held on [Date] at [Location]. It is a gathering of industry leaders, experts, and influencers from around the world, and we believe that your presence will greatly contribute to the success of the event. As a high-level special guest, you will have the opportunity to share your insights, network with other distinguished guests, and be part of thought-provoking discussions and panels.We are confident that your participation will not only benefit our event but also provide immense value to all the attendees. Your presence will undoubtedly elevate the quality of the event and create an enriching experience for everyone involved.In addition to your participation in the event, we will ensure that all arrangements are made to accommodate your needs and make your stay as comfortable and enjoyable as possible. Our team will be dedicated to providing you with any assistance you may require, from travel and accommodation to any specific requests you may have.We understand the demands on your time and the numerous invitations you may receive, but we sincerely hope that you will consider our invitation and honor us with your presence at [Event Name]. Your contribution will be highly appreciated and will undoubtedly leave a lasting impact on all the participants.Please confirm your availability at your earliest convenience, and do not hesitate to contact us should you have any questions or require further information. We are looking forward to the possibility of welcoming you as a high-level special guest at our event and are excited about the prospect of collaborating with you.Thank you for considering our invitation, and we hope to have the pleasure of hosting you at [Event Name].Sincerely,。

酒店接待服务、行李服务流程英语

酒店接待服务、行李服务流程英语下载温馨提示:该文档是我店铺精心编制而成，希望大家下载以后，能够帮助大家解决实际的问题。

文档下载后可定制随意修改，请根据实际需要进行相应的调整和使用，谢谢!并且，本店铺为大家提供各种各样类型的实用资料，如教育随笔、日记赏析、句子摘抄、古诗大全、经典美文、话题作文、工作总结、词语解析、文案摘录、其他资料等等，如想了解不同资料格式和写法，敬请关注!Download tips: This document is carefully compiled by theeditor.I hope that after you download them,they can help yousolve practical problems. The document can be customized andmodified after downloading,please adjust and use it according toactual needs, thank you!In addition, our shop provides you with various types ofpractical materials,such as educational essays, diaryappreciation,sentence excerpts,ancient poems,classic articles,topic composition,work summary,word parsing,copy excerpts,other materials and so on,want to know different data formats andwriting methods,please pay attention!Title: The Seamless Process of Hotel Reception and Luggage Services in EnglishIn the world of hospitality, hotel reception and luggage services play a pivotal role in setting the tone for a guest's entire stay. These services are not just about checking-in and handling luggage; they epass a series of meticulous steps designed to ensure afortable and memorable experience for every guest.Upon Arrival:The journey begins when guests arrive at the hotel. The first point of contact is the Front Desk or Reception, which acts as the hotel's nerve center. The receptionist greets the guests warmly with a smile, "Wee to our hotel! How may I assist you?" They then proceed to confirm the reservation details, a process known as Check-in.Luggage Assistance:Assuming the guests have luggage, the hotel staff promptly offers assistance, "Would you like me to take your luggage to your room?" This is a standard practice to alleviate any physical strain on the guests. The Bellman or Luggage Attendant takes charge of the luggage, carefully tagging each piece with the guest's room number for easy identification.Room Assignment:Once the check-in formalities areplete, the receptionist assigns a room to the guest, providing information about the room's location and features. "Your room is on the fifth floor, overlooking the city. It has all the amenities you need."Luggage Delivery:Simultaneously, the Bellman transports the luggage to the designated room, ensuring it arrives safely and promptly. Upon reaching the room, he knocks and announces himself, "Good afternoon, Mr./Mrs. [Guest’s Name]. I have your luggage." After placing the luggage inside, he asks if there's anything else the guest requires, demonstrating the hotel'smitment to guest satisfaction.Post-Check-In Assistance:After settling in, the reception staff remains available for any further queries or needs. Whether it's restaurant rmendations, room service, or information about local attractions, the reception team is well-equipped to provide prompt and accurate assistance.Check-Out and Luggage Pick-Up:When it's time to depart, the hotel ensures a smooth check-out process. The receptionist reviews the guest's bill, confirms any additional charges, and processes payment. As for the luggage, the staff once again offers to collect it from the room, "Shall we collect your luggage and keep it safe until your transportation arrives?"Thisprehensive approach to hotel reception and luggage services reflects the industry's dedication to guestfort and convenience. It is this attention to detail that transforms a simple stay into a delightful experience, leaving a lasting impression on guests.。

酒店服务英语PPT

Hotel Service English
目录
• Introduction • Basic knowledge of hotel service English • Front desk service English • Room Service English • Catering Service English
目录
• Other Service English • Methods and suggestions for improving hotel
service English proficiency
01
Introduction
Purpose and background
Purpose
The purpose of Hotel Service English is to provide hotel staff with the necessary language skills to communicate effectively with guests from around the world, ensuring a high level of customer satisfaction and service quality
Suggesting dining options
"For dining, we have several restaurants in the hotel. Additionally, there are many excellent restaurants nearby by that I can recommend."
• Builds Trust and Confidence: Effective communication in English helps to establish trust and confidence between hotel staff and guests, as it demonstrates a level of professionalism and commitment to improving high quality service

《酒店服务英语》 —01 Front Office Service 前厅服务

five days in advance and we will refund your deposit. • Linda: Okay, that’s fine. Thank you. • Clerk: You are welcome.
Unit 1 Reservation Service 预订服务
Unit 1 Reservation Service 预订服务
Dialogue 2 • Clerk: Good afternoon, Garden Hotel. How can I help you? • Linda: Hi, there. I’d like to book a room for next weekend, please.6 • Clerk: Okay, sure. How long will you be staying?7 • Linda: Two nights. • Clerk: Okay. Is that from 13th to 15th December? • Linda: Yes, that’s it. • Clerk: That should be no problem. What kind of room would you like? • Linda: A double room, please, with an en-suite bathroom. • Clerk: Okay, that’s fine. We have a double room on the 6th floor with a fantastic view over the River
Dialogue 3 • Clerk: Reservations. What can I do for you? • Guest: Canadian Academic Exchange Group will visit Shanghai