第32讲 应用文写作之投诉信(练)-2024年高考英语一轮复习讲练测(新教材新高考)(解析版)

第32讲投诉信
（模拟精练）
书面表达
1．（2023·重庆江北·高三开学考试）假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表：
要点：1.写信目的；
2. 不满之处；
3. 表达期望（重新邮寄或退款）。

注意:1.书信内容包括以上要点；
2.词数80左右（书信格式已给出，不计入总词数）；
3.可适当增加细节，以使行文连贯。

Dear Sir or Madam,
____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ___________________________
Yours,
Lihua 【答案】
Dear Sir or Madam,
I’m writing to complain about the sports shoes which I bought from your website. This morning I received the shoes on time, but I regret to say that there’s something wrong with them.
Firstly, I’m pretty sure I asked you to send me a white pair. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a 40 size while you sent me a size 39, which is too small for me. Were I in it, I would get aching feet. And it is of such bad quality — one of them even gets loose thread.
My concern is whether you will return me the money or have the shoes replaced and I wonder who will pay the postage.
I am looking forward to your early reply.
Yours,
Lihua 2．假设你是李华，最近你在使用某中学生英文报的过程中发现了一些问题。

请你用英语给该报美籍负责人Smith写一封投诉信，内容包括：
1.写信的目的；
2.投诉的问题（有语法与拼写错误、一些阅读材料陈旧、纸张质量不如以前）；
3.希望得到的结果。

注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。

参考词汇：投诉complain
Dear Mr. Smith,
____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ _____________________________________________
Yours,
Li Hua
【答案】
Dear Mr. Smith,
I’m writing to complain about some problems with your newspaper.
First of all, there have been spelling and grammatical mistakes in the newspaper, which has greatly influenced my studying. Even worse than that, some of the reading materials are old so they are boring for us to read. Also, I’m not satisfied with the paper you are using now, as its quality is not as good as before. I’ve been a regular user of your newspaper but now I’m completely disappointed. I really hope you could make some improvements.
Thanks for your consideration. I am looking forward to your early reply.
Yours,
LiHua 3．假如你是李华，在一家商店购得一台劣质电脑，然后与营业员交涉，但营业员态度恶劣，不予受理。

为此，你向经理写了一封投诉信。

内容主要包括：
(1)自我介绍；
(2)投诉的原因
(3)希望换一台新的电视机，否则全额退款。

____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________
____________________________________________________________________________________________ ____________________________________________________________________________________________ __________________________________________________________________________________
Yours,
Li Hua 【答案】
Dear manager,
I am Li Hua, one of your customers. I am writing to lodge a complaint about the poor quality of your product. The experience in your shop is a bitter disappointment to me.
For one thing, the computer I bought the other day from your company turned out to be a fake, which ruined your good reputation. For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement.
It is required that I should get a replacement, or I should receive a full refund. Thank you for your attention and I am looking forward to your early reply.
Yours,
Lihua 4．假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。

请你给邻居Mrs. Li 写一封投诉信，内容要点包括：
1.说明困扰你的问题；
2. 投诉的原因；
3. 解决问题的建议。

注意：
1.词数80字左右；
2.可以适当增加细节，以使行文连贯。

____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________【答案】
Dear Mrs. Li,
I’m Li Hua, a neighbor living next to your house. I’m writing to express my dissatisfaction about the noise your daughter has been making recently.
The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study. For one thing, as a high school senior, I’m engaged in making preparations for College Entrance Examination. Therefore, the noise makes it hard for me to concentrate on my study. For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep.
I sincerely hope that your daughter can adjust the time and place of practicing. I would appreciate it if you could solve the problem as soon as possible.
Yours faithfully,
Li Hua 5．假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。

请根据以下要点提示给旅馆老板写一
封英文投诉信，信中应包括下列内容：
1.空调不能正常运行；
2.浴室不干净；
3.晚上周围噪声很大，且不给更换房间；
4.服务员态度随意，漠不关心。

注意：1.词数100左右；
2.短文须包括所给要点，但不必逐句翻译；
3.可以适当增加细节，以使行文连贯；
4.文章的开头和结尾已给出，不计入总词数。

Dear Sir or Madam，
I am writing to complain about your hotel service. My parents and I had a terrible stay in Room 512.
____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ __________________________________________________________
Looking forward to hearing from you.
Yours faithfully，
Li Hua
【答案】
Dear Sir or Madam，
I am writing to complain about your hotel service. My parents and I had a terrible stay in Room 512.
Firstly, the air conditioner wouldn't work. When I asked the staff for help, no one came. Secondly, I found the bathroom rather dirty. What was worse, the noise outside was so loud that we were unable to sleep at night. I asked to change rooms, but was refused for the reason that the hotel was full. It was surprising that the hotel staff treated us in a very casual and indifferent manner.
For the above reasons, I have to say that the service in your hotel is completely unacceptable at so many levels. Therefore, I hope you can apologize and refund my money.
Looking forward to hearing from you.
Yours faithfully，
Li Hua 6．假如你是李华，周末在书店购买了一本英文小说。

回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。

内容包括：
1. 反映存在问题；
2. 提出解决方案。

注意：
1. 写作词数应为80左右；
2. 请按如下格式在答题卡的相应位置作答。

Dear Manager,
____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ __________________________________________________________________________________
Sincerely,
Li Hua
【答案】
Dear Manager,
I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book.
Now, I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated.
Sincerely,
Li Hua 7．假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。

于是你向公交车公司写一封投诉信。

要点如下：
1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。

2. 希望尽快查清此事。

注意：
1. 词数100左右；
2. 可适当增加细节，以使行文连贯。

____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ___________________________
【答案】
Dear Sir,
I am Li Hua. I am writing to complain about one of your bus-drivers’ improper and rude behaviors.
Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention. What’s
worse, he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn’t apologize but said rudely “It’s none of your business.”
I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again.
Sincerely yours,
Li Hua 8．假定你是李华，是某国际学校学生会生活部长。

近期同学们反映学校的餐厅有较多问题，请你给餐厅负责人Mr. White写一封投诉信。

内容包括:
1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。

注意:
1. 词数80词左右。

2. 可适当增加细节，以使行文连贯。

____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________
【答案】
Dear Mr. White,
I’m Li Hua, head of the life department of the Students’ Union. On behalf of the students, I’m writing to express our dissatisfaction with the school cafeteria.
First, it has a limited number of dishes and the daily specials are the same each week. Secondly, there is a lack of healthy food, such as salads or fish on the menu. Another thing is that we have to stand in line for a long time before we can get the meal.
We would much appreciate it if you could attend to this matter as soon as possible.
Yours sincerely,
Li Hua 9．假定你是牛津中学（Oxford Academy）的交换生李华，近期当地政府拟决定停办你校附近的公办养老院。

请你给当地主管部门写一封投诉信，希望取消该决定。

内容包括：
1.陈述面临的问题；
2.强调养老院的重要性；
3.提出自己的希望。

注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。

____________________________________________________________________________________________ ____________________________________________________________________________________________ ______
【答案】
Dear Sir/ Madam,
I’m LI Hua, an exchange student from Oxford Academy. It’s said that a state-run nursing home near my school is about to be closed.
As is known to all, the nursing home is essential for some old people whose children can’t spare time to take care of them. Therefore, to stop running it will undoubtedly bring inconvenience to their lives, doing harm to their mental and physical health.
In a word, I sincerely hope the department concerned can cancel the decision and ensure a stable living environment for the elderly.
Yours,
Li Hua 10．假定你是李华，上个月你和同学参加某海外旅行社组织的海外研学活动时遭遇了诸多问题。

请根据所给提示，用英语给该海外旅行社的负责人写一封投诉信，内容包括：
1.写信目的；
2.说明投诉原因（行程安排紧凑、学习时长不足、住宿条件恶劣等）；
3.你的诉求。

注意：1.词数100左右（开头和结尾已给出，但不计入总词数）；
2.可以适当增加细节，以使行文连贯。

Dear Sir or Madam,
I am Li Hua.
____________________________________________________________________________________________ ____________________________________________________________________________________________ ______________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】
Dear Sir or Madam,
I am Li Hua. My friend and I joined an overseas study tour which was organized by your company last month. I’m writing to make a complaint about your service.
First of all, we had such a tight schedule that we didn’t have enough time to enjoy the tourist attractions. Second, as students, we had hoped to see more American universities. However, we spent too much time traveling. Worse still, the hotel rooms were in such a poor condition that we had difficulty falling asleep at night.
I do hope you’ll apologize to us and some measures will be taken to prevent such things happening again. I’d appreciate it if you could give me an early reply.
Yours sincerely,
Li Hua 11．假定你是李华，两月前你从海外代购网店订购了一套书虫系列读物，昨天才到货，且包装破损，数量不足。

请你根据以下提示，给该店店主Bob写一封投诉信：
1. 介绍购物情况；
2. 反应存在问题；
3. 提出解决问题的方案。

注意：1. 词数100左右；
2. 可以适当增加细节，以使行文连贯；
参考词汇：complaint n. 投诉Bookworm Series 书虫系列读物
____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ _______________________________________________________________________
【答案】
Dear Bob,
I am one of your customers. I ordered a set of Bookworm Series on your website two months ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Yours,
Li Hua 12．假设你是李华，在一家网店购买了一件羽绒服。

昨天收到后发现羽绒服后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线。

请你给卖家Miss Mary 写一封投诉信。

内容包括:
1.描述羽绒服的质量问题；
2.提出解决问题的具体要求。

注意:
1. 词数80 左右；
2. 可适当增加细节，以使行文连贯。

参考词汇:羽绒服down jacket
____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________
【答案】
Dear Miss Mary,
I am writing to complain about the down jacket I purchased from your online store recently.
When checking the jacket, I found an obvious hole on the back. I dialed your service number several times, only to find it was busy, making me extremely annoyed. I’d like you to either change it for a new one or give me a full refund? By the way, how shall I send this jacket back to you?
Looking forward to your early reply.
Yours,
Li Hua 13．假如你叫李华，最近在某个购物网站上购买了一件夹克，但在到货后发现夹克存在一些问题。

请给该网站写一封投诉信，内容应包含如下要点：
1. 写信目的；
2. 投诉内容：夹克颜色和尺寸出错等；
3. 期望得到的解决方式。

注意：
1. 书信内容包括以上要点；
2. 词数80左右（书信格式已给出，不计入总词数）；
3. 可适当增加细节，以使行文连贯。

Dear Sir or Madam,
____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ _______________________
I am looking forward to your early reply.
Yours sincerely,
Li Hua
【答案】
Dear Sir or Madam,
I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time. I regret to say that there’s something wrong with it.
Firstly, I’m pretty sure I asked you to send me a purple one. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a size 170-88A while you sent me a size 175-92B, which is too large for me. Were I in it, I would be a clown. And it is of such bad quality—the zipper doesn’t work at all!
My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay the postage.
I am looking forward to your early reply.
Yours sincerely,
Li Hua 14．假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。

于是你给该餐厅老板写一封投诉信。

要点如下：
1. 问题：牛肉面有苍蝇，服务员态度粗鲁。

2. 要求：餐厅赔礼道歉。

注意：1. 词数80左右。

2. 可以适当增加细节，以使行文连贯。

3. 开头语和结束语已为你写好。

____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________
【答案】
Dear Sir,
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.
Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot.
So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.
It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.
I look forward to a better service next time.
Sincerely yours,
Li Hua 15．（河北邯郸·高三校考开学考试）假定你是李华，你8月12日从网上买了一款新手机，结果刚用一天，
就发现由于手机电池原因待机时间短且屏幕部分受损。

请就此向网店店主Steve写一封投诉信，要点如下：
1.介绍购物情况；
2.反映存在的问题；
3.提出解决方案。

注意：1.词数80左右；
2.可以适当增加细节，以使行文连贯；
3.开头和结束语已为你写好
Dear steve,
____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ __________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】
Dear Steve,
I am Li Hua, I feel bad to trouble you but I am afraid that I have to express my dissatisfaction with the cellphone I bought on August 12.
The reasons are as follows. In the first place, this phone has a short battery life, which is not satisfactory. In addition, some parts of the screen have been damaged, under these circumstances, I find it hard to use it.
I would appreciate it very much if you could exchange a new one for me. Besides, you should pay the postage, What’s more, I would like to have this matter settled by next Sunday.
Thank you for your consideration and I will be looking lo forward to your reply.
Yours sincerely,
Li Hua。