Howtoshampooacarpet怎样清洁地毯
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Why is this task important for you and our guests?
为什么这项工作对客人和我们都很重要？
Answers:
1.回答:
I can increase the GSTS score. 可以增进客人的满意度.
2.It shows my professionalism. 展示我们的专业
I understand that cleanliness is important for the image of our hotel. 地毯的清洁对酒店的形象很重要.
Summary questions:
1.问题概述：
What is important during the preparation process? 在准备期间重要之处是什么?
2.Can I clean around furniture? 我能围绕家具清洁地毯吗?
3.Why do I need to dilute the chemical with hot water? 为什么我要用热水清洁地毯?
4.What do I have to do before really completing the task? 在完成之前我必须做什么?
5.What is important before cleaning and storing the equipment? 在清洁和存放用品之前重要之处是什么? Do I have to shampoo the carpet once or twice? 我需要一次或者两次喷洒清洁剂?
Now ask the trainee to practice the task from start to end to test competency.
现在由培训生按照步骤从头到位进行实践操作并做测试。