【服务管理】职位描述-旅游知识培训主管
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职位描述文件
职位识别信息
职位名称
Head,travelAcademy
所属部分
Contact Center
职位编号
CCSZ0009
地址城市
SZ
工作地址
Contact Center
出差要求
□无□偶尔□经常□常驻
版本号
生效日期
2005年6月15日
工作网络关系
直接上级职位
VP, Operations
报告请示职位
•To collaborate with fellows team in order to accurate foreseen the ever changing internal customers training requirements
•To propose and engage external training vendors as to provide any developmental and special trainings.
直接下级职位
Asst. Manager, Training Leaders & Training Administrator
人员办理权限
薪酬
□无□建议权□决定权
直接下级人数
绩效
□无□建议权□决定权
直接管辖团队
配备
□无□建议权□决定权
业务指导职位
Sr. VP, Contact Center; General Managers of other departments
•To identify tertiary institutions and implement bridging programs to grow potential Travel Consultants.
•To retain grow and develop competent team members in order to cope with future business expansion and individual career development.
•To formulateshort term and long term training and development planas to enabling competent staff being trained up andachieverevenue and customer satisfaction target
职位目的与职责
职位目的〔存在的理由，限制和目标〕
Toprovide quality training servicesto support efficient operations of the contact center as well as various business lines of the company as a whole.
行业经验
培训经历
办理技能
•Control
•Planning
•Delegation
•Coordination
专业技能
•Trainingacademyin airline, hotel, travel or serviceindustry
通用技能
•Communication
•Leadership and people management
•To act as gap-keepers and ensure all the new recruited can meet min. operating standard before releasing to Operation Teams.
•To plan and implement e-learning portal and measure its effectiveness.
•To partner with recruitment team and ensure non-stopped supply of competent human resources.
•To lead and motivate teams, monitor performance and work with buddy teams to continuously improve work process, policies and procedures.
职责范围
(名称、定义、该职责所要达到的成果/目标)
责任级别
〔全部/局部/协助〕
衡量尺度
(数量、质量)
Operational level
•To prepare, approve and closely monitor departmental operating budget and expenses.
对职位发生影响的外部机构
受到职位影响的外部机构
任职资格
教育程度
Graduate
专业标的目的
Human resource, Training, Aviation or psychology related
工作经验
•7 yearsTraining and Development经验in which 3 years should be in managerial role
•To measure and improve training effectiveness and reasonable ROI.
All
•KPIs forinternal customers training requirements
•Internal customer satisfaction
•External custtrition
2021年最新整理出品，精品文档，欢送大师使用。
职位识别信息
职位名称
Head,travelAcademy
所属部分
Contact Center
职位编号
CCSZ0009
地址城市
SZ
工作地址
Contact Center
出差要求
□无□偶尔□经常□常驻
版本号
生效日期
2005年6月15日
工作网络关系
直接上级职位
VP, Operations
报告请示职位
•To collaborate with fellows team in order to accurate foreseen the ever changing internal customers training requirements
•To propose and engage external training vendors as to provide any developmental and special trainings.
直接下级职位
Asst. Manager, Training Leaders & Training Administrator
人员办理权限
薪酬
□无□建议权□决定权
直接下级人数
绩效
□无□建议权□决定权
直接管辖团队
配备
□无□建议权□决定权
业务指导职位
Sr. VP, Contact Center; General Managers of other departments
•To identify tertiary institutions and implement bridging programs to grow potential Travel Consultants.
•To retain grow and develop competent team members in order to cope with future business expansion and individual career development.
•To formulateshort term and long term training and development planas to enabling competent staff being trained up andachieverevenue and customer satisfaction target
职位目的与职责
职位目的〔存在的理由，限制和目标〕
Toprovide quality training servicesto support efficient operations of the contact center as well as various business lines of the company as a whole.
行业经验
培训经历
办理技能
•Control
•Planning
•Delegation
•Coordination
专业技能
•Trainingacademyin airline, hotel, travel or serviceindustry
通用技能
•Communication
•Leadership and people management
•To act as gap-keepers and ensure all the new recruited can meet min. operating standard before releasing to Operation Teams.
•To plan and implement e-learning portal and measure its effectiveness.
•To partner with recruitment team and ensure non-stopped supply of competent human resources.
•To lead and motivate teams, monitor performance and work with buddy teams to continuously improve work process, policies and procedures.
职责范围
(名称、定义、该职责所要达到的成果/目标)
责任级别
〔全部/局部/协助〕
衡量尺度
(数量、质量)
Operational level
•To prepare, approve and closely monitor departmental operating budget and expenses.
对职位发生影响的外部机构
受到职位影响的外部机构
任职资格
教育程度
Graduate
专业标的目的
Human resource, Training, Aviation or psychology related
工作经验
•7 yearsTraining and Development经验in which 3 years should be in managerial role
•To measure and improve training effectiveness and reasonable ROI.
All
•KPIs forinternal customers training requirements
•Internal customer satisfaction
•External custtrition
2021年最新整理出品，精品文档，欢送大师使用。