Train The Trainer Program

Questions & Answering Session 提问部分
1. Who has the first question? 哪位首先提出问题? 2. Plant the questions to your audience 把问题预先准备好,然后交给听众,让他们提问. 3. The question is--问题是--4. Addressing the answer to the who audience. 向所有的观众解答问题
• 有效的视听教具可以持续听众的兴趣和增强其记忆力 .
Here are some of the commonly used visual and audio aids 以下是一些常用的视听教具
1. 2. 3. 4. 5. PowerPoint Presentation 电脑简报幻灯片 Whiteboard 白板 Flip Chart 活动挂图 Participant Text Book/workbook/handout 参加者的教科书/习作本/单张 DVD/VCD/Video Tape 数位视讯影碟/影音光碟/录影带
Presentation -5 minutes on your department Orientation 演示-5 分钟部门入职培训
Visual & Audio Aids 视听教具
• A study by management information systems research of the University of Minnesota and 3M found out that a presentation which use visual support are more persuasive than one that does’t (43% more persuasive). • Effective visual support maintains audience’s interest and increases retention of the materials being presented. • 根据明尼苏达州大学和3M所做的一份关于管理信息 系统调查的研究报告显示有视听教具辅助的演讲比没 有的更有说服力(多43%).
Presentation Guidelines 演说指引
e evidence to substantiate your points. 以实力来支持你的演说要点. 8.Proper use visual aids. 善用视觉辅助工具. 9.Practice Question & Answering handing skills. 熟悉问答技巧. 10.Rehearse 排练. 11.Control “Butterflies’’ 保持镇定
There are different ways to open a presentation or training session. Here are some examples 以下是几种开幕词的例子
2. Compliment 称赞
Ex. Congratulations on the 150% increase in sales you
身体语言
55%
Presentation (2 minutes) On your favorite subject 2分钟演讲 挑选你喜欢的课题
Home Bases 沟通基础
1. Visual
2. Auditory
视觉 50%
听觉 30%
3. Kinesthetic
感觉 20%
Verbal Skills 语言技巧
• A well planned opening helps you to build self confidence and to establish favorable bonding with your audience immediately. • 一段好的开幕词有助您建立及立即增进您与听众 之间的联系
1. Tonality 音调
2. Volume
3. Байду номын сангаасpeed 4. Use of Silence
声量
节奏快慢 无声的运用
Non-Verbal Skills 非语言技巧
1. 2. 3. 4. 5. Appearance Posture Eye Contact Facial Expressions Gesture 外观 姿势 眼神 脸部表情 动作
What are your major barriers of doing a professional presentation ? 你的演讲障碍是什么？
Three Forms of Communication 沟通的三种方式
• Words
• Voice
文字
声音
7%
38%
• Body Language
• Posture-body/Legs/feet/weight distribution • 姿势：身躯/腿/脚/体重分布 • Breathing-ate/position-chest/abdomen • 呼吸：速度/部位（胸部/腹部）
Matching 配合技巧
• Movement-fast/steady/slow 动作：快/平均/慢 • Voice-pace/volume/pitch/tone 声线：节奏/音量/调子 • Language-visual/auditory/kinesthetic 言语：视觉/听觉/感觉
Building Rapport 联系
• Building rapport is to relate to other in a way that creates a climate of trust and understanding
• 联系是指与他人在信任及彼此了解的气氛中建立 和谐的关系
Matching 配合技巧
Here are some of the commonly used visual and audio aids 以下是一些常用的视听教具
6. CD/Audio Tape 激光唱片/录音带 7. Demonstration 示范 8. Exhibit 陈列 9. Prop 道具
Opening a Presentation or Training Session
• Plan your opening carefully. Consider what would capture your audience’s favorable attention. Your audience would like to know “What’s in it for them”. Be prepared to communicate clearly the benefits of your presentation to them up front. • 仔细的设计好开幕词.考虑什么能吸引听众的注意力.您的听众 希望知道“该演讲或培训课程的内容对于他们有什么好处” 预先明确沟通好演讲的益处是尤其重要的.
Workshop Guidelines 课程规则
1. 2. 3. Turn mobile phone & Pager to silent Phone Mode 将手提电话及传呼机铃声关掉 Punctuality 守时 100% involvement and participation 投入及参与
First Presentation 第一次演示
have achieved during the past fiscal year!”(spoken by a sales manager at the beginning of a sales meeting) • 例子:祝贺各位在过去一年里的销售额达到150%的增长! (销售经理以此作为销售会议的开幕词)
There are different ways to open a presentation or training session. Here are some examples 以下是几种开幕词的例子
1. Ask a question targeted on a need 针对需要作出提问 Ex. If there is a way to reduce your department’s turnover rate by 50%, you’d like to hear about it, wouldn't’t you? 例子:如果有一个方法可以减少大家部门内部内50% 的员工流 失,相信大家会有兴趣听一下的,是吗?
Closing a Presentation or Training Session 演讲或培训课程的结束
• While effective opening of a presentation could create a favorable first impression, effective closing should create a favorable lasting impression. • 有效的演讲开幕词可以树立良好的第一印象;同样 地,有效的结束语也会给听众留下良好的持久印象.
Questions & Answering Session 提问部分
5. That’s an interesting question.May I ask---why do you ask this question? 这是一个好问题.我想知道您发问这个问题的原 因是什么? 6. I am sorry I don’t have the answer right now. Can I get back to you after the session? 很抱歉我暂时没有答案, 我可以稍后回复您吗? 7. Who has the final question? 谁想提出最后一个问题?
演讲或培训课程的开始
• The first few minutes are crucial in capturing your audience’s attention and holding their continued interest. • 演讲或培训课程开始的几分钟是很重要的,他可以 吸引听众的注意力及让他们有兴趣地聆听接下来 的内容.
• • • • • • Introduction Name Position Strength Secret Take away 介绍 名字 职位 强项 秘密 收获
Effective Communications 3 Golden Rules 有效沟通的3个原则
1. Eye Contract 2. Voice 3. Body Language 目光接触 声音 身体语言
Interview Exercise 建立关系练习
• What are you feeling？ • 你的感觉如何?
Presentation Guidelines 演说指引
1.Make brief notes on the interesting things you want to mention. (consider 3’’x5’’cars and mind maps)把你要演说的重点简短的记 下来（如使用3’’X5 ’’纸卡和脑象图） 2.Unless absolutely necessary ,do not write out you Talk. 除非极有 必要，切勿将整份讲词写下来。 3.Never memorize a Talk word-by-word.千万不要刻意牢记讲词的 每一个字 4.Know your materials so well that you feel you own it.熟悉你的演 说材料. 5.Have a positive feeling about the subject you are about to present .正面的演说你要演说的话题 6.Project to your audience the value and significance of your message.向听众表明你信息之价值集重要性