门僮服务程序
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Open the door with left hand, cover the top of the vehicle with right hand (except people from Thiland) and tell guest to be careful, in case to let guest bump into thevehicle.
Doorman signals driver to park at proper place when guest’s vehicle comes. When the vehicle stops, go to the best place to smile and open the door for the guest, and have greetings to the guest, to open the front door first, then back door, then serve guest at the back door.
If there is luggage, call for luggage man to carry the luggage.
Ask guest if he will sty in the hotel, then let luggage man know.
If there is no luggage man at that time, help guest to take off the luggage, count them in front of the guest, take them to the lobby, tell luggage man the number. If there is no luggagem man, tell the head of the shift, then go back to work.
Register vehicle number and hand in to the guest.
When guest leaves the hotel, doorman should say goodbye to guest, ask the guest where to go, and help him to get a vehicle. Open the door for the guest, tell driver where to go, say goodbye to the guest.
Solute to VIP when he leaves hotel.
Register vehicle number and give it to the guest.
When there are many people waiting for the vehicle, doorman should be polite and tell guests to wait in line, and asist security guard to maintain order; when there are more vehicles than guests, doorman should arrange the picking up according to the order in line.
Open the door with left hand, cover the top of the vehicle with right hand (except people from Thiland) and tell guest to be careful, in case to let guest bump into thevehicle.
For old or those who have proble in walking, open the door and support them with hands to get out of the vehicle.
If guest has many things in his hand, help him to carry things when he gets out of the vehicle.
门僮服务程序
主题：门僮服务
Subject:doorman se Nhomakorabeavice
参考号：XX-XX-002
Ref:XX-XX-002
规范门前工作的细节，保证来临的客人第一时间地感受到酒店的亲切、热情的到店服务
Regularize working details of hotel front area, make sure guests feel warm and hospitable once they get hotel
If any guest is in a hurry to go to the airport or railway station, with other guests’ allowance, let them leave first.
For old or those who have proble in walking, open the door and support them with hands to getintothe vehicle.
If there are many things in the guest’s hands, with the guest’s permission, help him put the luggage in the vehicle, count and tell guest how many items, close the trunk/door.
Doorman signals driver to park at proper place when guest’s vehicle comes. When the vehicle stops, go to the best place to smile and open the door for the guest, and have greetings to the guest, to open the front door first, then back door, then serve guest at the back door.
If there is luggage, call for luggage man to carry the luggage.
Ask guest if he will sty in the hotel, then let luggage man know.
If there is no luggage man at that time, help guest to take off the luggage, count them in front of the guest, take them to the lobby, tell luggage man the number. If there is no luggagem man, tell the head of the shift, then go back to work.
Register vehicle number and hand in to the guest.
When guest leaves the hotel, doorman should say goodbye to guest, ask the guest where to go, and help him to get a vehicle. Open the door for the guest, tell driver where to go, say goodbye to the guest.
Solute to VIP when he leaves hotel.
Register vehicle number and give it to the guest.
When there are many people waiting for the vehicle, doorman should be polite and tell guests to wait in line, and asist security guard to maintain order; when there are more vehicles than guests, doorman should arrange the picking up according to the order in line.
Open the door with left hand, cover the top of the vehicle with right hand (except people from Thiland) and tell guest to be careful, in case to let guest bump into thevehicle.
For old or those who have proble in walking, open the door and support them with hands to get out of the vehicle.
If guest has many things in his hand, help him to carry things when he gets out of the vehicle.
门僮服务程序
主题：门僮服务
Subject:doorman se Nhomakorabeavice
参考号：XX-XX-002
Ref:XX-XX-002
规范门前工作的细节，保证来临的客人第一时间地感受到酒店的亲切、热情的到店服务
Regularize working details of hotel front area, make sure guests feel warm and hospitable once they get hotel
If any guest is in a hurry to go to the airport or railway station, with other guests’ allowance, let them leave first.
For old or those who have proble in walking, open the door and support them with hands to getintothe vehicle.
If there are many things in the guest’s hands, with the guest’s permission, help him put the luggage in the vehicle, count and tell guest how many items, close the trunk/door.