酒店客房常规服务英语14

Role play 6
• I was going to check out today, but I have to stay for three more nights on some new errand here. • May I know you name and room number please? • Henry Grant, Room 717. • Please wait a moment, Mr. Grant. I’ll have to check the computer records first.
Wake-up call service
• We offer wake-up call services either by operator(电话总机叫醒服务), by knock at the door （敲门叫醒服务）or by the inroom computer system（客房内电脑自动 叫醒服务）. • I’m on a diet. • I will be back in a few minutes.
Role play 1
• Good morning, what can I do for you, madam? • I’m mary, room 130. can you change a room for me? It’s too noisy. I was woken up serval times last night. • I’m sorry to hear that. Room 130 is at the end of the corridor. It is prone to noise. We will sorry; we haven’t any rooms left now. I will let you know when one is available. • Anyhow, I’d like to change my room.
• We didn’t clean the room so as not to disturb you.
Please do not disturb us when we are working. 工作的时候请不要打扰我们。 The manager will be angry if you disturb him when he's in conference. 经理开会时如果你打扰他，他会生气的。 A loud whistle disturbed the quietness of the church. 一声响哨打破了教堂的宁静。 Only bad weather can disturb our plans for the picnic. 只有坏天气才会打乱我们的野餐计划。 She was inwardly disturbed to hear of his illness. 听说他病了，她内心很不安。
Regular Services in Guest Rooms
Cleaning the Guest Room
• the Room Center 房务中心 • The “DND” sign hanged on your room doorknob(门把手) most of the day.
She took off her overcoat and hanged it on the hook. 她脱下大衣，把它挂在了挂钩上。 There was a lantern hanging over the door. 门前吊着一盏灯。 The picture was hung on the wall. 在墙上挂着一幅画。 He hanged his head when he heard what she said. 听到她说的话，他羞愧地低下了头。 She hanged herself out of despair. 她因绝望而上吊自尽。
• Do you wish the room to be cleaned now? • No trouble at all. • Mark the minibar list
花费
• Spend表示“花费”时，主语必须是人，可用于 指花费金钱，时间或精力等，其后常跟on sth或 (in) doing sth. Eg. • She spent two hundred yuan on the dress. • He will spend three years (in) writing this book. • Take表示“花费”时，常用it做形式主语，构成 “It takes (sb) some time/money to do sth.”句型。 Eg. • It took me two hours to finish my homework. • It took her eighty yuan to buy the coat.
Role play 2
• Hello. I’d like to know if I can have an extra room for two nights. You know, my daughter is coming to join us for the weekend. We are going to visit some places in Beijing. • I’ll check if we have any room available, madam. Just a minute, please. I’m sorry we don’t have any rooms left for the weekend. • That’s too bad. But can you put up an extra bed in my room then, a kind of roll-away? • Yes, madam. But I’m afraid I have to get the permission of the Front Office first.
Mineral water Nightstand It is on the house.= free of charge The electricity in the bathroom does not go with my electrical shaver. • Adapter适配器
• What is the voltage (电压) of your shaver. • 66 volts（伏特）. • Fetch
He polished his spectacles with a handkerchief before answering. 回答之前,他用手帕擦拭了一下眼镜。 The speaker spent several days polishing her lecture. 演讲者花了几天时间润饰她的演讲稿。
Fetch me my hat please. 请把我的帽子取来。 to fetch a doctor 请医生来 Will you fetch the children from school?你去学校把孩子 们接回去好吗?
• My shoes need polishing. • The garden needs watering.
• • • • • • • • • •
Mature industry Consistent service Room attendant Business people Babysitting service Hotel staff Meet the needs of Commercial hotel Resort hotel Residential hotel
Role play 5
• Hello. Can you make our room earlier next time? • Yes, with pleasure. • Well, I would like to take a nap after lunch. Could you do this for us every day? • No problem, Mrs. Taylor. We always try to clean the guest room early on request. Just let us know what you need, and if we can, we’ll oblige.
Role play 4
• Would you get me two packs of cigarettes if that is not too much trouble? • That’s no trouble at all, sir. Which brand would you prefer? • Marlboro. Here is the money. • I’ll be back soon with the cigarettes as soon as possible.
Arranging an extra bed
• I’m afraid we have to charge half of one room night rate for such a bed, that is 50US dollars per night. • We will have your request registered at the reception desk first, and the charge will be billed to your room account. • Provide another set of guest supplies
Various services in guest rooms
• Fresh towel • Complimentary • • • •
a. 1. 赞赏的;恭维的;表示敬意的;问候的 My boss was very complimentary about my work. 老板对我的工作极其称赞。 2.赠送的 a complimentary ticket 赠券
商务酒店 度假酒店 托婴服务 始终如一的服务 商务人士 满足…的需求 住宿酒店 客房服务员 饭店员工 成熟的产业
• • • • • • • • • • • • •
Keep up with Pleasing decoration A panel of buttons Ice-making machine Coffee-making unit Keynote Valet service Stenographer Barber shop Beauty shop Drugstore Florist shop Gift shop
Role play 3
• Good morning, Mrs. White. Is there anything I can do for you? • I hope so. I’m going to hold a birthday party for my daughter tomorrow evening and I wonder if you can book a table for me at a typical Chinese restaurant. • I’d be glad to. Which restaurant would you like? • ~ restaurant.
有能力的?sweepfloorsandcarpets意料之外的紧急情况?washbathroom查房?makeuproom家具擦灰satisfyonesdemands?satisfyonesdemands处理?shoeshineservice清洗卫生间擦鞋服务?checkuprooms减少损失和不良影响?competent服装店?handlewith剧院售票代理处?unexpectedemergency清扫地板和地毯?minimizethedamageornegativeinfluence珠宝店处理?intimatecontact亲密接触?iron熨斗?transformer变压器?specialpillow专用枕头?extrahangers额外的衣架?cribsforinfants婴儿用小床?hairdryer吹风机?chores杂物?beyondthephysicalcapacityofwomen超出女性的体力?runerrands跑腿
• Pay表示‘花费’时，常用句型是：Sb. Pays some money for sth. Eg. • How much did you pay for the book? • I paid ten yuan for it. • Cost表示“花费”时，主语通常是表示物 的名词或动名词。Eg. • The book costs me 20 yuan. • Doing the homework costs her more than half an hour.