速卖通邮件回复技巧

速卖通邮件回复技巧
邮件回复模板
催促下单，库存不多
Dear X,
Thank you for your inquiry.
Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling ou
t soon. Please place your order as soon as possible. Thank you!
Best regards,
(name)
回应买家砍价
Dear x,
Thank you for your interests in my item.
I am sorry but we can' t offer you that low price you asked for. We feel that the price liste d is reasonable and has been carefully calculated and leaves me limited profit already.
However, we' d like to offer you some discounts on bulk purchases. If your order is more
than X pieces, we will give you a discount of xx% off.
Please let me know for any further questions. Thanks. Sincerely,
(name)
断货(out of stock) We are sorry to inform you that this item is out of stock at the moment. We will contact th
e factory to see when they will be available again. Also, we would like to recommend to you
some other items which are of the same style. We hope you like them as well. You can click
on the following link to check them out.
http://www.aliexpress …
Please let me know for any further questions. Thanks.
Best Regards,
(Your name)
因为周末导致回复不够及时，先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

Dear X,
I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. An
d to show our apology for our delayed response, w
e will offer you 10% off. Please place you
r order before Friday to enjoy this discount. Thank you!
Please let me know if you have any further questions. Thanks.
Best Regards,
(Your name)
关于支付
选择escrow，提醒折扣快结束了
Hello X,
Thank you for the message. Please note that there are only 3 days left to get 10% off by ma
king payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). P
lease make the payment as soon as possible. I will also send you an additional gift to show our appreciation. Please let me know for any further questions. Thanks.
Best regards,
(Your name)
合并支付及修改价格的操作
If you would like to place one order for many items, please first click "add to cart", then
“buy now” , and check your address and order details carefully before clicking “submit ”. After that, please inform me, and I will cut down the price to US$XX. You can refresh the
page to continue your payment. Thank you.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
提醒买家尽快付款模板
Dear X,
We appreciated your purchase from us. However, w e noticed you that haven ' t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as pos sible. Instant payments are very important; the earlier you pay, the sooner you will get th e item.
If you have any probl ems making the payment, or if you don ' t want to go through with the or
der, please let us know. We can help you to resolve the payment problems or cancel the orde
r.
Thanks again! Looking forward to hearing from you soon.
Best Regards,
(Your name)
Dear X,
We appreciate your order from us. You have chosen one of the bestselling products in our st
ore. It ' s very popular for its good quality and competitive price. Right now, we only have
X lots of the X colors left. We would like to inform you that this product has a high risk
of selling out soon.
We no ticed that you had n 't fini shed the payme nt process for the order. We ' d like
to offer you a 10% discou nt on your order, if you purchase now, to en sure that the
product doesn ' t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggest suppliers on AliExpress. With more than 3 years ' experience i
n world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and provide a 1 year warranty fo r all products. We promise to give you a full refund if the products are not as described.
If you have any questions, please contact us; we are happy to help you.
订单超重导致无法使用小包免邮的回复
Dear X,
Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
海关税(customs tax)
Dear X,
Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.
First, in most countries, it did not involve any extra expense on the buyer side for similar
small or low-cost items.
Second, in some individual cases, buyers might need to pay some import taxes or customs charges
even when their purchase is small. As to specific rates, please consult your local customs office. I appreciate for your understanding!
Sincerely,
(Your name)
因为物流风险，卖家无法向买家国家发货时给出的回复
Dear X,
Thank you for your inquiry.
I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.
I appreciate for your understanding!
Sincerely,
(Your name)
已发货并告知买家
Dear X,
Thank you for shopping with us.
We have shipped out your order (order ID: xxx) on Feb. 10 th by EMS. The tracking number is xxx.
It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
物流遇到问题
Dear X,
Thank you for your inquiry; I am happy to contact you.
We would like to confirm that we sent the package on 16 Jan, 2012. However, we were informed
package did not arrive due to shipping problems with the delivery company. We have re-se nt your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
如果买家希望提供样品，而贵公司不支持样品时，可以这样回复
Dear X,
Thank you for your inquiry; I am happy to contact you.
Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be
a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can
assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
未付款催单技巧
买家下单未付款原因
1、拍下后，无法及时联系卖家对细节进行确认
2、拍下后，发现运费过高
3、对同类商品需要再进行比较
4、付款过程岀现问题
5、对卖家信誉产生疑虑
对于未付款订单，建议您可以采取以下管理技巧：
1 ）当订单生成后立即给买家发站内信、邮件，或者利用TradeManager及时和买家进行沟通，了解
他对这些未付款订单”的意见
2 ）根据买家意见，
a. 对价格、运费进行调整，给予折扣，让商品更具竞争力；
b. 进一步展示商品，提供图片、细节描述，让买家对商品质量有更深认识；
c. 如果买家支付上遇到困难，可以主动帮助买家解决该支付问题；
d. 对自己的公司实力进行简单介绍，增加买家信任和购买信心。

3 ）如果买家24小时内仍未付款也未给予任何回复，可以考虑主动调整价格，系统会自动发送调价后的邮件，通知买家重新关注下单商品
4）有条件可以跟买家进行电话沟通
回复模板：
Dear X,
We appreciated your purchase from us. However, we noticed you that haven' t made the p ayment yet. This is a friendly reminder to you to complete the payment transaction as soo n as possible. Instant payments are very important; the earlier you pay, the sooner you wi II get the item.
If you have any pro blems making the payment, or if you don' t want to go through with th e order, please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again! Looking forward to hearing from you soon.
Best Regards,
(Your name)
Dear X,
We appreciate your order from us. You have chosen one of the bestselling products in ou r store. It ' very popular for its good quality and competitive price. Right now, we only ha ve X lots of the X colors left. We would like to inform you that this product has a high ri sk of selling out soon.
We noticed that you hadn' t finished the payment process for the order. Wd d like to offer
you a 10% discount on your order, if you purchase now, to ensure that the product does n' tsell out. We will ship your order within 24 hours once your payment is confirmed. If y ou need any help or have any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggest suppliers on AliExpress. With more than 3 years ' experienc e in world trade, we are able to provide the best prices, the highest quality and the superi or service .We inspect our products before shipping them out and provide a 1 year warra nty for all products. We promise to give you a full refund if the products are notes descri bed.
If you have any questions, please contact us; we are happy to help you.
也可以通过提醒折扣到期，或者库存不多来刺激买家尽快下单Please note that there are only 3 days left to get 10% off by making payments
Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.。