Lost and Found失物招领

为什么这项任务对你及我们的客人都如此重要？
Answers:
答复:
1.It is important, that Lost Found items are handled properly in accordance with the Hotel procedure.依据酒店的规定妥善处理客人的失物非常重要
2.I understand that our guests expect to have lost items returned.我能理解客人的失物期望能够归还
3.I can show professionalism.我能展示我们的专业
问题概述
1.What is important when finding an item当发觉失物时应注意什么
2.Where does the lost found item go应将失物放在什么地方
3.What speed is required to deliver lost found items to HK Office 应用多快的速度将失物送至办公室
4.What do I have to do if a guest calls and advises they have lost an item当客人需要失物时应怎样做
5.What choices for collection can we present to the guest once we are sure the item belongs to them当我们确认了东西是客人的时候,,交还东西有哪
几种方法呢
6.Who sends the item谁去送失物
Now ask the trainee to practice the task from start to end to test competency.
现在由培训生按照步骤从头到位进行实践操作并做测试。