前台接待处岗位英语

接待处岗位礼貌用语
一、问候（Greeting）：
1、“Good morning/afternoon/evening, Reception. May I help you?”
“您好，接待处。

请问有什么可以帮到您的？”
2、“Welcome to our hotel.”
“欢迎您来到我们酒店。

”
3、“Thanks for choosing our hotel!”
“感谢您选择下榻我们酒店！”
二、询问（Inquiry）：
1、“Did you make a reservation?”
“请问您有预订吗？”
2、“Which kind/type of room would you like?”
“请问您喜欢哪种房间呢？”
3、“May I have your name please?”
“先生，方便告诉我你的名字吗？”
4、“How many nights would you like to stay in our hotel?”
“请问您打算住几晚呢？”
5、“How many rooms would you want ?”
“请问您需要几间房呢？”
6、“Sorry, I have no power limited, I will ask our manager to offer
special discount for you?“
“不好意思，我没有权限，我帮您向我们的经理申请特殊折扣好吗？”
7、“May I have the confirmation No. ?”
“请您告诉我预订确认号好吗？”
三、介绍（Introduce）：
1、“We have Garden View Room, Panorama Room, Executive room &
suite.”
“我们有园景房、远景房、行政房和套房。

”
2、“We can give you 50% discount.”
“我们可以给您打五折。

”
3、“The room rate is 890Net, including service charge and one
complimentary breakfast.”
“房价是890元净价，已经包含服务费和一份免费早餐。

”
4、“我们接待处的分机是‘2’。

如果您有任何事需要帮忙的，请随时与我们联系。

”
“The extension of Reception is “2”. If you have anything for help, please contact with us.”
四、确认（Confirm）:
1、“You booked one twin bed room. Is it right?”
“您订了一间双人间对吗？”
2、“You will leave here on Dec. 2nd, and check out at 14:00, is it right?”
“您将在12月2日下午14：00退房对吗？”
五、登记（Register）:
1、“May I have your passport / ID card please?”
“请出示您的护照/证件好吗？”
2、“How would you like to pay your deposit?”
“请问您怎样支付押金呢？”
3、“Please keep the deposit receipt, we will give back the balance to
you when you check out.”
“请收好押金收据，我们会在您退房时把余额退还给您的。

”
4、“May I use your credit card?”
“请出示您的信用卡好吗？”
六、道别（Farewell）：
1、“Wish you enjoy your stay with us！”
“祝您居停愉快！”
2、“Wish you have a good day!”
“祝您有愉快的一天！”
3、“Hope you a good sleep!”
“祝您晚安！”
4、“Our bellboy will show you to your room.”
“我们的行李员会带您上房间的。

”
5、“The elevator is over there.”
“电梯在那边。

“
6、“You can use breakfast with your room key at our Chinese
Restaurant. The business hour is 06:30 to 09:30.”
“您可以凭房卡在我们中餐厅用早餐。

营业时间是06：30到09：30.”
7、“If you want to dial your friend‟s room, please dial …8‟before the
room No.”
“如要联系您朋友的房间请在房间号码前加拨‘8’。

”。