客房英语精选(单词+句子+对话)
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。
有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。
我有一个预订，预订人是史密斯。
Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。
让我查一下我们的记录。
是的，在这里。
您预订了一间豪华双人间，入住三晚，从今天开始。
可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。
Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。
我只需要您填写这份登记表，我会准备好您的房间钥匙。
Guest: Sure, no problem.客人：好的，没问题。
Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。
酒店英语口语对话简单带翻译
酒店英语口语对话简单带翻译一、预订房间客人：Hello, I’d like to make a reservation for a single room for two nights, please.（你好，我想预订一个单人间，两晚，谢谢。
）服务员：Sure, could you please tell me the dates you’ll be staying?（当然，请问您将入住的日期是？）客人： I will arrive on the 15th and check out on the 17th.（我将于15号入住，17号退房。
）服务员： Great. May I have your name, please?（好的，请问您的姓名？）客人： My name is John Smith.（我叫约翰·史密斯。
）服务员： Thank you, Mr. Smith. Your room is booked.（谢谢，史密斯先生。
您的房间已经预订好了。
）二、入住手续服务员： Welcome to our hotel, Mr. Smith. Could you please fill out this registration form?（欢迎来到我们的酒店，史密斯先生。
请填写这份登记表。
）客人： Sure, here you go.（好的，给你。
）服务员： Thank you. Here is your room key. Your room number is 302 on the third floor.（谢谢。
这是您的房间钥匙。
您的房间号码是302号，三楼。
）客人： Thank you. Is breakfast included in the room rate?（谢谢。
早餐费用包含在房费里吗？）服务员：Yes, breakfast is included. It’s served from 7:00 a.m. to 10:00 a.m. in the dining hall.（是的，包含早餐。
客房预订的英语对话精选
客房预订的英语对话精选英语情景对话是中考纳入的新考题,它是通过书面表达形式检查考生的英语口头表达能力。
小编精心收集了客房预订的英语对话，供大家欣赏学习!客房预订的英语对话篇1A: Good morning. This is Room Reservations. May I help you, sir?B: Yes, I'd like to reserve a room.A: Thank you, sir. For which date?B: From October 15th.A: For how many nights?B: For three nights.A: How many guests will there be in your part?B: Just my wife and myself.A: Which kind of room would you prefer, a double or twin?B: A twin, please.A: Could you hold the line, please? I'll check our room availability for those days. Thank you for waiting, sir. We have a twin at HK $1 000 and at HK $1 500. Which would you prefer?B: We'll take the one at HK $1 500.A: Certainly, sir. May I have your name and initials, please?B: Yes, it's Carruthers T. E.A:客房预约部，早上好，能为您效劳吗?B:我想预订一个房间。
A:谢谢您，要订在什么时候?B:从10月15日开始。
酒店客房常用英语对话「中英文对照」
酒店客房常用英语对话「中英文对照」酒店客房常用英语对话大家知道吗?会说吗?下面，店铺就为大家分享中英文对照的酒店客房常用英语对话，希望对大家有帮助!-Good morning,sir.I am an attendant.Would you please show me your room card?-先生你早。
我是服务员，请把房卡给我看一下。
-All right.Here it is.-好的，给你。
-Your room number is 624.Let me take you there.-你的房号是624，我来陪你去。
-Lea me carry your luggage.-我来帮你提行李。
-I'm sorry to trouble you.-麻烦你了。
-Here we are.This is your room.-我们到了。
这就是您的.房间。
-Let me introduce our hotel briefily to you.-我简单地介绍一下饭店的情况。
-That's very nice.-那太好了。
-The Barber's,the Shop,Post and Cable Service,Billiards and Table Tennis Room are all on the ground floor.The visitors can do their shopping and have amusements there.The dining-hall is on the seventh floor.Both Chinese and Western food are served.And on every floor there is a dining-room.Service hours are:Breakfast,7.00 to 9.00a.m.;Lunch,12.00 to 2.00p.m.;Supper;6.00 to 8.00p.m.The Bar is on thefirst floor,and the cafe on the second floor.They are open round the clock.The China International Travel Service has an office in the Hotel.-饭店的底层设有理发室、卖品部、邮电服务处、弹子房、乒乓室，客人们可以任意选购物品，进行娱乐活动。
酒店客房基础英语[精选5篇]
![酒店客房基础英语[精选5篇]](https://img.taocdn.com/s3/m/a00f5c073868011ca300a6c30c2259010202f322.png)
酒店客房基础英语[精选5篇]第一篇：酒店客房基础英语酒店客房基础英语基本句型一、打扫房间1、Housekeeping.May I come in?客房服务员，我能进来吗？2、I’m sorry to trouble you, sir May I clean the room now?对不起，打扰了，先生，现在我能为您打扫房间吗？3、Would you like me to make your bed now?现在我能为您整理床铺吗？4、When would you like me to do room , sir?您要我什么时候来为您整理房间，先生？5、Shall we come back later?我们等一会再来，好吗？6、I hope I’m not disturbing you.我希望没有打扰您7、I’m coming to change the sheets and pillowcases.我来调换床单和枕套8、We will come and clean your room immediately.我们马上就来打扫您的房间。
9、Can you tell me your room number?您能告诉我您的房号吗？10、A repairman will come and check it right away.修理工会马上来检查。
11、Don’t worry.We will help you to look for it.不要担心,我们会帮您寻找的。
12、Have you check your room?您检查过您的房间了吗？13、It takes half an hour to finish cleaning.打扫房间一般花半个小时。
14、It will take 6 hours to repair the water pipes.修理水管要花6个小时。
15、Let me inqure about it and I’ll let you know as soon as possible.让我来询问此事，我会尽快答复您。
酒店常用英语口语对话带翻译
酒店常用英语口语对话带翻译场景一：预订房间 Booking a Room客人：Excuse me, I’d like to book a room for this weekend. 接待员： Sure. How many nights will you be staying? 客人：Two nights, from Friday to Sunday. 接待员： Great. We have different room types available. Would you prefer a single or double room? 客人：I’d like a double room, please. 接待员：Perfect. Could I have your name and contact information, please? 客人： My name is John Smith. My phone number is 123-456-7890. 接待员： Thank you, Mr. Smith. Your room is booked for this weekend.客人：打扰一下，我想订一个房间这个周末。
接待员：当然。
您打算住几晚呢？客人：两晚，从星期五到星期日。
接待员：好的。
我们有不同类型的房间可供选择。
您想要单人房还是双人房？客人：请给我一个双人房。
接待员：好的。
请问您的姓名和联系方式？客人：我叫约翰·史密斯。
我的电话号码是123-456-7890。
接待员：谢谢您，史密斯先生。
您的房间已经预订。
场景二：办理入住 Checking In接待员： Welcome to our hotel! Do you have a reservation with us? 客人： Yes, I do. My name is Mary Johnson. 接待员：Great, Ms. Johnson. May I see your ID and credit card, please? 客人： Of course. Here you go. 接待员： Thank you. Your room key is ready. You are staying in room 302 on the third floor. 客人： Thank you. What time is breakfast served in themorning? 接待员： Breakfast is served from 7 am to 10 am in the restaurant on the ground floor.接待员：欢迎光临我们的酒店！您预订了房间吗？客人：是的，我预订了。
酒店客房常用单词会话
酒店客房常用单词会话1.床单、被套、被芯、枕套、枕芯、浴衣、睡衣、布草、护眼罩、旅客名单、压榨机Sheet; quilt cover; bed core; pillowcase; pillow core; bathrobe; pajama 、cloth grass 、goggle、manifest、squeezer2. 牙具、梳子、香皂、洗发水、沐浴露、护发素、润肤乳、擦鞋布、护理包Dental composites; comb; soap; shampoo; bath dew/shower gel; hair conditioner; lotion; shoe cloth; nursing bag;3.客房电话、电热水壶、客房冰箱、音响配套、空调床头灯设施、争论Guest room phone; electric kettle; freezer; acoustics room facilities; air conditioning; bedside lamp amenity argue4.枕头、毛毯、毛巾、浴巾、被子、杯子、椅子、香皂、牙刷、卷纸、拖鞋、纸巾盒Pillow ; blanket ; towel ;bath towel ;quilt ; glass ; chair ;soap ;toothbrush ;toilet paper ;slipper ;tissue box5.剪刀、浴帽、梳子、被套、床单、剃须刀、针线包、舱房卡、卫生巾、灯泡Scissors; bath cap; comb; quilt cover; bedsheet; shaver; sewing kit; stateroom key; sanitary towel; lamp6.马桶、洗衣、衣柜、网线、插座、信纸、抽屉、信封、窗户、门、地毯Lavatory; laundry; closet; line; outlet; stationery; drawer; envelope; window; door; carpet7．扣子、烟缸、浴缸、冰箱、空调、电话、指甲钳、电熨斗、灭蚊器、电视机Clasp; ashtray; bathtub; refrigerator/fridge; air condition; telephone; nail clipperElectric iron; mosquito killer ; television8.电水壶、计算器、手机充电器、台灯、衣架、保险箱、安全套、冰桶、舞厅Electric kettle; calculator; mobile charger; reading lamp; clothes rack; coffer ;condom ; ice bucket; dancing room/dancery9游泳池、室内泳池、蛋糕、冰块、咖啡、啤酒、早餐、饼干、茶叶、薯片Swimming pool; indoor pool; cake ;ice; coffee; beer; breakfast; cookies; tea; potato chips10.雪碧、可乐、矿泉水、巧克力、牛奶、报纸、开关、下船、乘船Sprite; cola; mineral water; chocolate; milk; news paper; switch;debarkation; embarkation客房部用语1.housekeeping;may I come in 客房服务员;我能进来吗2.here are the light switch;the temperature adjuster; the closetand the minibar.这是电灯开关、温度调节器、衣柜和小冰箱..3.there are 2 outlets in the bathroom; one is for 110v and the otheris for 220v.浴室内有两个插座;分别是110和220伏电压..4.the hot water supply is round the clock in our hotel.我们酒店有24小时热水供应5.the menu is on the door knob.make down the items and time for yourbreakfast and hang it outside the door.这是挂门餐牌;请标明用早餐的品名和时间;并把它挂在门外..6.here is the hotel’s service booklet and the telephone directory.You can make DDD calls and IDD calls from your room.这是我们酒店的服务指南和电话号码本;您可以从房内打国内和国际直拨电话7.excuse me ;may I clean your stateroom now 打扰了;现在能为您打扫房间吗8.we usually make up the check-out room first; but we can do your stateroom earlier on your request.我们通常是先做走房;但我们可以按您的要求先做您的房间..9I’m sorry to hear that you’re ill;shall I get you a doctor 我很遗憾听到您生病了;要我给您请个大夫吗10if you don’t want to be disturbed; just hang the DND sign out side the door如果您不想被打扰;就请将请勿打扰的牌子挂在门外..12 I’m afraid you’ll have to contact the front office for the extra bed.恐怕您得和前厅部联系加床事宜13 just leave your laundry in the laundry bag.请把洗的衣物放在洗衣袋中..14. we charge 50% more for the express laundry service.我们要加收50%快洗服务费15 our hotel will pay for the laundry damage.the indemnity shall not exceed 10 times the laundry fee.我们酒店会赔偿洗衣损坏;赔偿费不超过洗衣费的10倍..16 I’ll bring one more blanket to you right away.我马上给您在拿条毯子来..17 I’m sorry;but you ‘ll have to pay penalties for it.对不起;你需要付罚金18 i’m awfully sorry about that.我对此十分抱歉19 i do apologize for my mistake.我为我的错误而道歉..20 sorry to have caused you so much trouble.对不起;给您添麻烦了..21 I assure you that it won’t happen again.i’ll be more careful another time. 我保证这件事以后不再发生;以后我一定仔细些..22 guest : why hasn’t my baggage been sent up yet客人：我的行李怎么还没送上来I’m sorry for the slowness; the bellman is carrying your baggage up now我为服务迟缓表示抱歉;行李员正在将您的行李送上来..23.this pillow case is so dirty 这个枕套太脏I’m sorry; thank you for bringing this to my attention ;I willbring you a clean one at once.对不起;谢谢您提醒我这些;我马上给您拿干净的来24.the air-conditioner is not working well.空调出了问题sorry; I will send for an electrician to fix it right away.对不起;我马上给您请个电工来修理..25.just a moment.; please ;sir; I’ll get you the manager to take care of the problem.请稍后;先生;我给您请经理来解决这个问题..26may I make the turn-down service for you now 我可以做夜床吗27.May I supply the mini-bar for you 我可以补充您的小酒吧吗28.may I help you 我可以帮你吗29.What else can I do for you 还有什么可以为您效劳吗30.May I have your stateroom number 请问您的房号是多少31.I’m glad to meet you很高兴见到你31. Just moment ;please.请稍后32.Have a nice day. 祝您有一个愉快的一天33.May I make up your stateroom now 我现在可以整理您的房间吗34Would you have some lanuday today 您今天要洗衣服吗35.May I come to your room and have a look 我能进您的房间看一下吗36.Welcome onboard.欢迎登船37.We hope service to you again.希望再次为您服务..38.They will be back within 4 hours.四小时内回来39.It’s free of charge这是免费的40.I will send it to you right away.我回马上送来41.I’m sorry. I’m afraid I can’t understand about that; may I call duty manger.请原谅;我恐怕不是很明白您的意思;我可以让值班经理回复你吗42.you’re welcome and I hope you have a good dream.不用谢;祝您好梦43.I’m afraid your srateroom will be ready in a few minutes;we are sorry for the inconvenience.您的房间还需要几分钟才能收拾好;给您带来的不便我们表示歉意44.Let me adjust the air conditioner for you.让我为您调节空调45.If we have we send it to you right away.如果我们有;我会马上送过来..46.If there is anything I can do for you; just let me know.如果有什么能够帮上您的;尽管告诉我47.If you have anything else;please dial extension number.如果您还需要其他服务;拨内线48.Your stateroom is at the end of the corridor.您的房间在走廊的尽头49．I can contact the reception to arrange it for you.我会联系前台来为您安排50.There is some repair work on the upper floor;but it will stopduring the rest time ;I hope you can understand.上面楼层在维修;但在休息时会停止;我希望您能理解51.Is there anything else I can do for you 还需要我做些什么吗52.I’m afraid we don’t have this service.我恐怕我们没有这项服务53.If you need to clean your room ;put the cleaning sign on the door.如果您需要清理房间;就把清洁牌挂门外54.Our guest are always pleased by the our housekeeping.我们的客人对我们客房的服务感到满意..55.I’ll report it to my supervisor immediately.we’ll let you know as soon as possible.我会马上报告我们主管;我们会尽快的回复您.. 56.I’M sorry we have to charge you for the damage according to the copmany’s regulation.根据酒店规定;我们必须收一定的钱57.I’m sorry for security reasons we can’t open the door.很抱歉为了安全理由;我们不能开门58.I’d like to have my clothes here ;I’ll pick them up later.我想把衣服留在这里;迟些来取59.It’s probably the satellite signal; It’s cloudy today;something when the weather is bad the signal is not clear.可能是卫星信号的关系;今天多云吗;天气不好信号就不好。
酒店客房常用英语口语
酒店客房常用英语口语在酒店工作中，比较常用到英语的是餐厅，前台，客房，礼宾，总机及销售。
下面为大家分享一些客房的英语口语的常用语句。
1、Housekeeping .May I e in?客房效劳员。
我能进来吗?2、Here are the light switch，the temperature adjuster,the closet and the minibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3、There are 2 scokets in thebathroom, one is for 110V and the other is for 220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4、The hot water supply is round theclock in our hotel.我们宾馆有24小时的热水供应。
5、The menu is on the door knob.Mark down the items and time for your breakfast and hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6、Here’s the hotel’s servicebooklet and the telephone directory. You can make DDD calls and IDDcalls from your room.这是我们宾馆的效劳指南和号码本。
您可以从房间内打国内直拨和国际直拨。
7、Excuse me .May I clean your roomnow?对不起，打搅了。
我现在能不能为您清扫房间?8、We usually make up the check-outrooms first, but we can do your room earlier on your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
3酒店客房部常用英语30句五篇
3酒店客房部常用英语30句五篇第一篇：3 酒店客房部常用英语30句PART THREE 第三部分客房部用语Housekeeping（客房服务1）1.Housekeeping.May I come in?客房服务员。
我能进来吗？2.Here are the light switch，the temperature adjuster, the closet and the minibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3.There are 2 scokets in the bathroom, one is for 110V and the other is for 220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4.The hot water supply is round the clock in our hotel.我们宾馆有24小时的热水供应。
5.The menu is on the door knob.Mark down the items and time for your breakfast and hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6.Here’s the hotel’s service booklet and the telephone directory.You can make DDD calls and IDD calls from your room.这是我们宾馆的服务指南和电话号码本。
您可以从房间内打国内直拨电话和国际直拨电话。
7.Excuse me.May I clean your room now?对不起，打扰了。
我现在能不能为您打扫房间？8.We usually make up the check-out rooms first, but we can do your room earlier on your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
客房服务中经常用到的英语对话
客房服务中经常用到的英语对话：一：关于洗衣服务1、Excuse me. Have you any laundry?对不起，请问有没有要洗的衣服？2、The laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了。
3、If you have any, please just leave it in the laundry bag如果您有衣服要洗，请放在洗衣袋里。
4、Please tell us or notify in the list whether you need your clothesironed, washed, dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。
5、What if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办？6、In such a case, the hotel should certainly pay for it.如果是这样，饭店当然应该赔偿。
7、Could you send someone up for my laundry, please?请问，你们能派人来收要洗的衣服吗？8、A valet will be up in a few minutes.洗熨工马上就到。
9、Will the color run in the wash?洗衣时会掉色吗？10、We'll dry-clean the dress.我们将干洗这条裙子。
11、We'll stitch it before washing.我们会在洗之前把衬里缝好。
12、When can I have my laundry back?我何时能取回洗的衣服呢？13、But would you like express service?不过，您是要快洗服务吗？（费用加收50%）14、I'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。
客房英语
酒店英语客房服务Housekeeping Housekeeping 客房服务客房部（Housekeeping）的主要工作是管理酒店所有的客房，为客人提供温馨舒适、清洁安全的客房住宿环境。
客房部承担着客人住店期间大量的服务工作，是酒店的核心服务部门。
一、Greetings 问候(1)、Hello / Hi ! / How do you do! 你好！(2)、Good morning, Sir / Madam！早上好,先生/女士！Good afternoon 下午好Good night 晚安Good evening 晚上好(3)、How are you? 你好吗？How is it going? 最近怎么样/近况如何？(4)、Nice to meet you ! 很高兴见到你。
(5)、Welcome to our hotel ! 欢迎光临我们宾馆！Thank you for your coming. 谢谢您的光临！(6)、节日问候：Merry Christmas！圣诞节快乐！Happy New Year！新年快乐！Happy Spring Festival! 春节快乐！Happy Birthday to you! 祝你生日快乐！(7)、Good Bye! / Bye-bye! 再见！Take care. / Keep well. 保重！(8)、—Thank you (very much)! (非常)感谢！—You are welcome. / That is all right.不客气/ 不用谢！(9)、Can / May I help you? 我可以帮助你吗?(10)、Have a good / safe trip. 旅途愉快/ 一路平安。
句型精选招呼和带领客人Welcome to Zhuogengyuan Hotel! 欢迎您来到拙耕园宾馆！What is your room number? 请问您的房间号码是多少？Can / May I see your room card? 我能看看您的房卡吗？Follow me, please. 请跟我来！Please watch your step. 请您小心走好！Please take the lift. 请您乘坐电梯。
向客人介绍客房英语情景对话范文
向客人介绍客房英语情景对话范文Good afternoon, sir! Welcome to our hotel. How may I assist you with your room selection?We have a variety of rooms to choose from. Our standard rooms are comfortable and equipped with all the basic amenities you might need. But if you're looking for something more luxurious, our deluxe rooms offer a bit more space and a touch of elegance.If you're traveling with family or friends, our suites might be a better fit. They come with separate living and sleeping areas, as well as a kitchenette for your convenience.Of course, if you're here for business, we also have executive rooms with high-speed internet and a dedicated workspace. These rooms are designed to ensure maximum productivity while you're away from the office.And if you're in need of a relaxing getaway, our spa suites are the perfect choice. They feature a private spa area with a sauna and jacuzzi, perfect for unwinding after a long day.Our hotel is also pet-friendly, so if you're traveling with your furry friend, we have pet-friendly rooms available too.So, which one do you think would suit your needs best? Let me know and I'll be happy to arrange it for you.。
酒店客房常用英语对话
酒店客房常用英语对话小学英语对话课,是整个小学英语教学中一个必不可少的组成部分。
店铺整理了酒店客房常用英语对话，欢迎阅读!酒店客房常用英语对话一Good morning sir ,welcome to The ritz-carlton Shanghai! 早上好，欢迎来到上海丽思卡尔顿酒店Good morning,How are you? 早上好，你好吗?Pretty good,How many pieces of luggage do you have? 非常好!请问您有几件行李呢?Just one behind in the taxi! 就是出租车后面的一件!Have you made a reservation ,sir? 请问您有预定吗?Absolutely! 没错!This way sir! I will show you to the reception. 这边请先生，我带您去前台办理入住!酒店客房常用英语对话二Steven has checked in. Due to a meeting, he has to request an early morning call.史蒂文已经办理好了入住手续。
由于要参加一个会议，他不得不要求一个早叫服务。
Steven: Good evening! This is Mr. Smith in room 609.史蒂文：晚上好，我是609房间的史密斯先生。
Receptionist: Good evening, Mr. Smith, What can I do for you?接待员：晚上好，史密斯先生。
你需要什么服务?Steven: I'm going to Shanghai early tomorrow morning. So I would like to request an early morning call.史蒂文：我明天一大早要去上海，因此我想让你们明天早上叫醒我。
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话1．Housekeeping. May I come in我是客房的,可以进来吗2．When would you like me to do your room, sir您要我什么时间来给你打扫房间呢,先生3．You can do it now if you like.如果您愿意,我现在为您服务;4．I'm sorry that your flask is empty.很抱歉您的水壶空了;5．May I do the turn-down service for you now现在可以为您收拾房间了吗6．Oh, thank you. But you see, we are having some friends over.噢,谢谢,但你知道我们邀请了一些朋友过来聚聚;7．Could you come back in three hours你能不能过3小时再来整理8．Certainly, Madam. I'll let the overnight staff know.当然可以,女士;我会转告夜班服务员;9．Would you tidy up a bit in the bathroom请整理一下浴室好吗10. I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来;11. I've just taken a bath and it is quite a mess now.我刚洗了澡,那儿乱糟糟的;12．Besides, please bring us a bottle of just boiled water.此外,请给我们带瓶刚烧开的水来;13．It's growing dark. Would you like me to draw the curtains for you 天黑下来了,要不要我拉上窗帘14．Is there anything I can do for you您还有什么事要我做吗15．I'm always at your service.乐意效劳;Dialogue A 倒热水服务A: Housekeeping. May I come in客房服务员,请问我可以进来吗B: Yes, please. 可以;A: When would you like me to do your room, sir您什么时候方便让我帮你打扫房间呢B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me如果你方便你可以现在就打扫;你上来的时候我正准备下楼用早餐;但是在你开始之前能否帮我做点事情呢A: Yes, what is it好的;是什么事情呢B: I would like you to go and get me a flask of hot water .I need some hotwater to wash down咽下medicine after break－fast.我需要一壶热水;我需要在用完早餐之后用热水服药;A: I'm sorry that your flask is empty. I'll go and get you another flask that's full at once.非常抱歉热水瓶是空的,我现在立即去拿一个装满热水的水瓶;B: Thank you. 谢谢Dialogue B TheTurn-downService 开夜床服务A: Good evening, madam and sir. May I do the turn down service for you now 晚上好女士和先生;我现在可以为你做开业床服务吗B: Oh, thank you. But you see we are having some friends here. We're going to have a small party here in the room. Could you come back in three hours 噢,谢谢;但是我的一些朋友马上会到;我们准备举办一个小聚会;您可以三个小时之后再来吗A: Certainly, madam. I'll let the overnight staff know. They will come then. 好的,女士;我会让上通宵班的同事知道;他们到时候会来;B: That's fine. Well, our friends seem to be a little late .Would you tidy up a bit in the bathroom I've just taken a bath and it is quite a mess now. Besides, please bring us a bottle of just boiled water.好的;哦;我的朋友可能要晚到了,你可以帮我收拾一下洗浴间吗我刚刚洗澡了浴室显得有点乱;另外,请帮我拿一瓶纯净水过来;A: Yes, I’ll bring in some fresh towels together with the drinking water.好的女士,我马上哪一些干净的毛巾和饮用水过来;B: OK.好的A: May I turn on the lights for you我可以为您开灯吗B: Yes, please .I'd like to do some reading while waiting.好的我需要写字及阅读;A: Yes, sir. Is there anything I can do for you好的先生,还有什么可以帮到您的吗B: No more. You're a smart girl/boy indeed. Thank you very much.没有了;你的确是一个好女孩/男孩,非常感谢你;A: I'm always at your service. Goodbye, sir and madam, and a very pleasant night;我将一直为你们服务;拜拜女士先生,祝你们有个非常愉快的夜晚;overnight a. 终夜的,一夜间的Service n. 服务帮助Dialogue C Explaining How to Get the Service for laundry向客人解释如何享有洗衣服务A：Room Attendant客房服务员 B：Guest 客人A：Excuse me. Have you any laundry需要洗的衣服The laundry man is here to collect it. 打扰一下;请问您有需要洗的衣服吗洗衣工将在这儿为你服务;B：No, not now, thank you.哦;现在没有,多谢;A：If you have any, please just leave it in the laundry bag. The laundry man comes over to过来collect it every morning.当您需要的时候请将衣物留在洗衣袋中,洗衣工会在每天早上过来收取;B：Thank you.谢谢A：Please tell us or notify in the list whether you need your clothes laundry, dry-cleaning or pressing and also what time you want to get them back. 当您需要衣物的湿洗,干洗机熨烫服务时请随时告知我们或者是填写洗衣,并告诉我们您需要取回衣物的时间;B：I see. What if there is any laundry damageI wonder if your hotel has a policy on dealing with处理it.好的,我想知道当出现衣物损坏贵酒店会如何处理呢我想知道贵酒店是否有相关的政策去处理;A：In such a case, the hotel should certainly pay for it. The indemnity 赔偿 shall not exceed ten times the laundry烫洗费用.在这种情况下,酒店当然需要赔偿;赔偿金额不超过烫洗费用的十倍;B：That sounds quite reasonable. I hope there's no damage at all.这样听起来是比较合理的,当然我希望是不会有任何损坏;A：Don't worry, sir. The Laundry Department has wide experience in their work.不用担心,先生;洗衣部门有着非常丰富的经验;B：All right. Thank you for your information.好的;感谢您带来的信息; A：Not at all.不客气;notify v．通知dry-clean v．干洗indemnity n．赔偿express service 快洗服务starch v．给衣服等浆,浆硬。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
英文中文英文中文英文中文Make up room收拾房间telephone 电话Extra bed 加床Tidy up room newspaper 报纸tissues 面巾纸Clean up room opener 开瓶器computer 电脑Turn down Service 做夜床note pap 便笺Mouse pad 鼠标垫Service directory 服务指南Bathrobe 浴袍coder line 宽带线Front Desk 前台slipper 拖鞋socket 插座Business Center 商务中心Hanger 衣架flashlight 手电筒pillow 枕头iron 熨斗Water tap 水龙头pillowcase 枕套Ironing board 烫衣板wall-picture 壁画Quilt/comforter 被子Cloth brush 衣刷Skid proof mat 防滑垫quilt cover 被套Wardrobe 衣橱Stirring stick 调酒棒Bed sheet 床单Rubbish bin 垃圾桶Facial tissue 面巾纸blanket 毛毯Light switch 灯开关Balcony 阳台mineral water 矿泉水Glass/cup 杯子ashtray 烟灰缸remote control 遥控器W.C(water closet) 洗手间matches 火柴alarm clock 闹钟laundry 水洗City map 地图Wall lamp 壁灯Dry clean 干洗Toothpick 牙签bed-side lamp 床头灯Iron press 熨烫Emery board 指甲挫Floor lamp 落地灯Laundry bag 洗衣袋Playing card 扑克night light 夜灯laundry list 洗衣单Door knob menu 早餐牌Desk lamp 台灯TeiGuanYin Tea铁观音'DND'sign 勿扰牌showerhead 淋浴喷头Green tea 绿茶writing paper 信纸bathtub 浴缸coffee 咖啡envelope 信封Toilet bowl 马桶Black tea 红茶Ball pen 圆珠笔washbasin 面盆dressing glass 梳妆镜Cold water jag 冷水壶body lotion 润肤露hair dryer 吹风机flask 电热水壶shampoo 洗发液Luggage rack 行李架Lamp shade 灯罩bath foam 淋浴液sewing kit 针线包radio 音响hair conditioner 护发素Door bell 门铃soap dish 香皂盒Soap 肥皂door 房门Scissors 剪刀bath salt 浴盐Door lock 门锁Shoes horn 鞋拔toothbrush 牙刷carpet 地毯charger 充电器toothpaste 牙膏Air-conditioner 空调Bulb 灯泡comb 梳子sofa 沙发Elevator 电梯shower cap 浴帽refrigerator 冰箱Mattress 床垫Cotton bud 棉签drawer 抽屉Fire escape plan 逃生图Makeup cotton 化妆棉Ice bucket 冰桶Peep hole 猫眼shaver 剃须刀Ice Cube 冰块Chair 椅子Room service 送餐服务Ice alip 冰夹mosquito killer 蚊香器Turndown service 夜床服务morning call 叫早safe deposit box 保险箱shoeshine service 擦鞋服务weight scale 磅秤master key 万能钥匙Baby sitting service 托婴服务Tea table 茶几room key 房卡laundry service 洗衣服务Tea cup 茶杯shopping bag 购物袋face towel 毛巾hand towel 方巾window 窗二、常用句子1.Good morning(早上好)/ Good afternoon(下午好)/ Good evening (晚上好)/ Good night(晚安)sir/madam.2.How are you?您好吗？3.Nice to meet you 很高兴见到您4.Have a good time. 祝您过得愉快5.You are welcome 不客气6.My pleasure.乐意为您效劳7.Welcome to Xiamen Intenational Conference Hotel. 欢迎来到厦门国际会议中心酒店8.Housekeeping. May l come in? 客房服务员，可以进来吗？9.May I help you? /Can I help you? 需要帮忙吗？10.I 'm sorry to disturb you,sir 对不起，先生，打扰您了11.This way ,please.这边请12.Follow me,please.请跟我来13.Turn right向右转/Turn left向左转/Go straight直走14.Hope to see you again.欢迎下次光临15.L beg your pardon? 您可以再说一遍吗? 器16.This is the light switch and that is the temperature adjuster, sir.先生这是电灯开关那是温度调节17.Is there anything l can do for you before l leave the room?在我离开房间前还有能为你效劳的吗18.If you need anything .please dial 6355. 如有任何需要，请拨6355.19.You are always welcome .l hope you’ll enjoy your stay with us.不客气，希望你住得愉快20.You room will be ready in half an hour, Mr.BELLOW. 贝罗先生，你的房间半个小时候后会打扫好。
21.Good evening, sir. May I do the turn down service for you now? 先生，晚上好。
现在可以做夜床吗？22.I’m sorry to h ave kept you waiting, sir / madam. 先生/夫人，对不起，让您久等了.23.Shall I clean the room now or later? 您看房间是现在清扫还是等会儿？24.I will make your room right away. 我马上打扫你的房间。
25.May I know your room number and name sir? 先生我能知道您的房间号码和姓名吗？26.I’m the roomattendant, would you please show me your room card? 我是服务员，请让我看一下您的住房卡好吗？27.Don’t worry. I will open the door for you.不用担心，我来为你开门。
28.Could you show me your key card,sir? 先生我能看一下您的房卡吗？29.I will send for an electrician to check it . 我去请电工来查看一下。
30.I am afraid there is somethin g wrong with the TV. I’ll send someone to check it for you. 这电视好像有点问题。
我将派人来修理。
31.Please book your ticket at the ticketing service center. 请在票务中心订票。
32.I am afraid you can’t take this with you .恐怕这个你不能带走。
33.My English is not good enough for me to take d own what you said . Here’s a pen and paper foryou . 我的英语不够好，记不下您说的话。
这儿有笔和纸给您。
34.I’m looking for a room 1688. 请问1688号房间在哪？35.Please make up my room right now. 请马上打扫我的房间。
36.Please clean it when I’m out.请等我出去之后再打扫房间37.Would you tidy up a bit in the bathroom? 你能稍微整理一下卫生间吗？38.What time would you like me to clean your room？您希望我什么时候打扫您的房间？39.L will clean your room at time you asked for.我会按照您的要求准时为您打扫房间40.You room is ready/ok now,anything else?您的房间打扫好了，您还有其他需要吗？41.L will come to your room as soon as l finish this one,sir先生，我打扫完这房间就到您房间42.You room will be ready in half an hour,sir先生您的房间半小时后打扫完43.May l vacuum your carpet,sir?先生我可以为您吸地毯吗？44.Please send a shopping bag for me . 请给我送一个购物袋好吗？45.I need slippers ,please. 我需要拖鞋。
46.Could you send some ice(a hairdryer) to my room? 请送些冰块（电吹风）到我房间来好吗？47.Do you have any laundry，sir?您需要洗衣服务吗？先生48.No problem,l will be there in a minute.没问题，我马上就到您这儿49.I come to collect your laundry,sir.先生我是来收洗衣的50.If you send you laundry to us before 11AM,it will be sent back tonight.如果您的洗衣在上午11点前交给我们，傍晚能送回51.We have a five-hour express laundry service.you just need to pay for 50 percent more.我们提供5小时可取的快洗服务，您只想要额外支付50%的快洗费52.Can you fill out the laundry list,sir?先生您能填一下洗衣单吗？53.Shall l call our hotel doctor to see you.我能为您请我们的店医来给您看一下吗？三、应变英语１：当你遇到外国客人，无法正常沟通时，请不要慌张，你大可以这样说：I am sorry ,sir, I can’t follow you,please wait a moment,l will send someone to help you２：当客人的房卡失效,我们在确认身份后可以这般说: I am sorry sir,，may be something wrong with your roomcard . I will open the door for you and will call the bellboy get new roomcard for you. Just a moment please.四、情景对话（电话征求能否打扫/夜床服务）：H：Excuse me，Sir ,I’m Housekeeper，I’m sorry do disturb you. May I clean /make up your room now?①、G: OK, come on②、G: Please clean it when I’m out.③、G: I am having a rest now, Please clean it later.H: I’m sorry，by the way，What time would it be convenient. SirG: Two hours laterH: Ok ，Have a good restH：Good eveing, may l come in for turn down serviceG：Yes,cone in pleaseH：Is there anything else l can do for you?G：Yes,l would like a few more towelsH：Sure.just a moment. L will go and get them at once,Here you are,sirG：Thank you very muchH：You are welcomeG：Good nightH：Good night。