新技能英语高级教程2附答案听力原文U3 电子试题

Unit 3 Communicate skillfully
Score: Time: 40’
Part I. Listening Comprehension
Directions:This part is to test your listening ability. It consists of 4 sections.
Section A (4 points)
Directions: This section is to test your ability to give proper responses. There are 4 recorded questions in it. After each question, there is a pause. The questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D.
1. A. Hold on, p lease. B. Yes, he is. C. No, he’s not in. D. Thanks.
2. A. Yes, you can. B. No, you can’t. C. Hello. May I speak to Jones? D. Hello.
3. A. Yes, please. B. No, I don’t. C. Yes, I like. D. Yes, I would.
4. A. Yes, it is right. B. You sent the wrong model.
C. No, it is wrong.
D. Hold on, please.
Section B (4 points)
Directions:This section is to test your ability to understand short dialogues. There are 2 recorded dialogues in it. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D.
5. A. To sit down. B. To go away. C. To say again. D. To ask for something.
6. A. Good preparation. B. Eye contact. C. Some jokes. D. Body language. Section C (4 points)
Directions: In this section, you will hear a conversation. After the conversation, there are 2 recorded questions. Both the conversation and questions will be two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D.
7. A. YZ980. B. YX970. C. YZ918. D. YX917.
8. A. The earphones he ordered. B. The postage cost.
C. The free earphones.
D. The earphones he ordered and the postage cost. Section D (8 points)
Directions:In this section you will hear a recorded short passage. Listen to the passage and fill in each blank IN NO MORE THAN THREE WORDS. The passage
Part II. Vocabulary & Structure
Directions: This part is to test your ability to construct and correct meaningful sentences. It consists of 2 sections.
Section A (10 points)
Directions: In this section,there are 5 incomplete statements. You are required to complete each one by deciding on the most appropriate word or words from the 4 choices marked A, B, C and D.
13. The teacher went out without anything.
A. say
B. saying
C. to say
D. said
14. You can improve your English by books.
A. reading
B. read
C. reads
D. to read
15. You must give up .
A. smoke
B. to smoke
C. smoking
D. smoked
16. All the people look forward to the new movie.
A. watch
B. to watch
C. watching
D. watches
17. Lily is fond of music.
A. listening to
B. hearing
C. listen to
D. hear
Section B (15 points)
Directions:There are 5 incomplete statements here. Fill in each blank with the proper form of the words in the brackets.
18. Medicine is needed (urgent) in this area.
19. I got the (confirm) from the bank yesterday.
20. She had a stressful job as a sales (represent).
21. The motorbike always makes (annoy) noise.
22. He expressed his (dissatisfied) with the service he received.
Part III. Reading Comprehension
Directions: This part is to test your reading ability. You will find 2 tasks for you to fulfill. You should read the reading materials carefully and do the tasks as you are instructed.
Task 1 (10 points)
Directions:After reading the following passage, you will find 5 questions or unfinished statements. For each question or statement there are 4 choices marked A, B, C and D. You should make the correct choice.
Effective communication is an essential component of human relationships. Learning and practicing effective communication techniques is well worth the time and effort, resulting in stronger interpersonal ties and greater relationship.
One of the most basic components of effective communication is the ability to communicate needs and feelings clearly without creating defensiveness in the other party. One way to achieve this is to use “I messages” and “I feel” statements. “I am having trouble dealing with my anxiety about our family’s spend ing habits and my worries are keeping me awake at night” is an “I message” in which the speaker
describes the problem without accusing or placing blame. “I feel taken for granted when I find dirty dishes on the table and wet towels on the bathroom floor” is an “I feel” statement, simple and straightforward.
Nonverbal cues such as facial expressions, body language and hand gestures also play an important role in effective communication. Just as a badly chosen word or a raised voice can upset a listener and close the door to further dialogue. One way to ensure that nonverbal signals don’t destroy communication is to remain calm and avoid becoming overly stressed during a discussion.
23. We use “I messages” and “I feel” statements in order to .
A. communicate needs clearly
B. communicate feelings clearly
C. avoid creating defensiveness
D. all of the above
24. Nonverbal cues include the followings EXCEPT .
A. facial expressions
B. body language
C. spoken language
D. hand gestures
25. Which of the following is effective communication?
A. I told you to put all the things here.
B. I feel disappointed when I find things in the wardrobe.
C. I dislike the way you spend money.
D. I repeated at least ten times.
26. What is the meaning of underlined word “Nonverbal”?
A. Oral language.
B. Written language.
C. Words.
D. Without words.
27. The passage is mainly about .
A. effective communication techniques
B. body language and gestures
C. “I messages” and “I feel”statements
D. component of human relationships Task 2 (10 points)
Directions:The following is an apology letter. After reading it, you are required to answer the following questions..
28. When did Miss Steven send the complaint letter?
29. What’s the matter with the soup?
30. What is the sales department doing?
31. What will Miss Steven get as compensation?
32. Which department is Martin Simpson from?
Part IV. Translation (15 points)
Directions:This part is to test your ability to translate English into Chinese. Each of the two sentences is followed by three choices of suggested translation marked A, B and C. Make the best choice. For the paragraph numbered 35, write your translation in the corresponding space.
33. All she wanted was an interested listener.
A. 所有她想要的只是一个有趣的听者。

B. 所有她想要的只是一个感兴趣的听者。

C. 所有她想要的只是一个兴趣爱好者。

34. Don’t underestimate the power of a sympat hetic ear.
A. 不要低估力量的、同情心的耳朵。

B. 不要低估同情心耳朵的力量。

C. 不要低估富有同情心倾听的力量。

35. That’s really all of us want when we are in trouble. This is frequently what an annoyed customer, a dissatisfied employee, or a hurt friend wants as well.
Part V. Writing (20 points)
Directions: This part is to test your ability to do practical writing. You are required to read the following apology letter and complete it with the sentences given.
Key
Part I. Listening Comprehension
Section A
1. A
2. C
3. A
4. B
Section B
5. C
6. B
Section C
7. A 8. D
Section D
9. active 10. feelings 11. make sure 12. understand
Part II. Vocabulary & Structure
Section A
13. B 14. A 15. C 16. C 17. A
Section B
18. urgently 19. confirmation 20. representative 21. annoying 22. dissatisfaction Part III. Reading Comprehension
Task 1
23. D 24. C 25. B 26. D 27. A
Task 2
28. 13 June.
29. The soup did not contain the stated carrot.
30. They’re investigating this error.
31. A $20 voucher.
32. Customer Department.
Part IV. Translation
33. B 34. C
35. 这正是我们所有人在陷入困境时所需要的。

同样，也是苦恼的客户、不满的雇员和受伤的朋友们时常需要的。

Part V. Writing
(36) I’m so sorry that a mistake was made with your order.
(37) We will credit your account
(38) I apologise again for this mistake and the inconvenience.
Section A
Directions: This section is to test your ability to give proper responses. There are 4 recorded questions in it. After each question, there is a pause. The questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D.
1.May I speak to Mr Hampson?
2.Hello! Can I help you?
3.Would you like to leave a message?
4.What’s wrong with the order?
Section B
Directions: This section is to test your ability to understand short dialogues. There are 2 dialogues in it. After each dialogue, there is a recorded question. The dialogues and questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D.
5. W: I feel a bit blue.
M: I beg your pardon?
Q: What does the man want the woman to do?
6. M: How do you keep calm when you do a presentation?
W: Good preparation and some jokes. But eye contact is the best way for me.
Q: What is the best way for the woman to keep calm when doing a presentation? Section C
Directions: In this section, you will hear a conversation. After the conversation, there are 2 recorded questions. Both the conversation and questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D.
W: Hello, Fly Stone Company. May I help you?
M: Yes. I ordered two earphones last week. But when I got them today, I found they were not the model I ordered.
W: I’m sorry. May I have your order number?
M: That is 2342324.
W: Well, I see. You ordered two earphones YZ980. And what did you get?
M: I got two YX970s.
W: I’m terribly sorry for the mistake we made. Would you please send them back to us?
M: OK.
W: We will send the goods you ordered today, as well as the postage cost.
M: Thanks a lot!
Q7: Which model did the man order?
Q8: What will the man get?
Section D
Directions:In this section you will hear a recorded short passage. Listen to the passage and fill in each blank IN NO MORE THAN THREE WORDS. The passage will be read three times.
It’s important to be an active listener, and that means mastering two important tools: reflection of content and reflection of feelings. Reflection of content means that you listen to the person, and then, you make sure what you hear is what your partner actually says. Reflection of feelings lets your partner know that you not only hear what he says, but also understand where he is coming from emotionally.。