宾馆英语

[slip]
1、I’d like to check-in, please. 、 2、I made a reservation a week ago under the 、 name of Ruby Hsu. 3、Your registration is for a single room for five 、 nights. Could you please fill out this registration card? 4、According to our records, your reservation is 、 for a double room for two nights. The room rate will be $95 per night, excluding 10% tax and 5% service charge. 5、Would you please keep the valuables for me? 、
Checking in
Registration form [,redʒi'streiʃə ʃən] ʃə Porter Baggage Service charge Departure Bell-boy Key-card Under the name of…. Confirmation slip [,kɔnfə'meiʃə ɔ ʃən] ʃəRoom Service
Housekeeping Turn down service/ do your room Express Stain [stein] Have the laundry done ['lɔ:ndri] ɔ Color-fast [ʃriŋk] ʃ Shrink ['vælit] Valet Wash by hand/ dry-clean Overnight staff
Check-in/out Reservation card [,rezə'veiʃə ʃən] ʃə Suite King size/ queen size room [səul] TSU ( twin for sole use) Business room Deluxe room [də'lʌks] ʌ Vacancy ['veikənsi] Single room/ double room Ocean view room Front view room
HOTEL IN EGYPT
Reserving a Room
1、Have you got any vacancies for the nights of 22th? 2、Do you have available room? 3、What’s the rate, please? 4、How much do you charge for a double room? 5、What services come with that? 6、Is there a special rate for a group reservation?
1、Could you please send for an electrician 、 for me? 2、What are your rates of laundry service? 、 3、Would you please bring me up some 、 towels? 4、Could you please have this sweater 、 washed by hand and in cold water? It might shrink otherwise. 5、I would like to go and get me a flask of 、 hot water. 6、I’d like to have a wake-up call at 8:00 in 、 the morning.
A: Excuse me, but is the reservation for yourself or for another party? B: It’s for my boss. A: Well, may I have your name and phone number, please? B: Yes, it’s Ellen Green. My phone number is 245-3971. A: Thank you, I will cancel Mr. White’s reservation from September 15th for 3 nights. My name is Wang Ying and we look forward to another chance to serve you.
Checking out
1、I’ll leave today. I’d like to pay our bill now. 、 2、--How would you like your payment?/to settle 、 your bill? --Can I pay by credit card?/ I’ll pay cash./I’ll pay by traveler’s check. -- Here is the bill. Please sign it. Receipt [ri'si:t] Invoice ['invɔis] ɔ Foreign exchange rate
1、There is something wrong with the air、 conditioning. Could you please send someone up? 2、I want to change to a room for one with a 、 shower room. 3、I am very unhappy with your restaurant 、 service. I was badly treated by a rude waiter. 4、The hot water is not hot enough. 、 5、The pillowcases in my room are strained and 、 the bathtub is not clean. What’s more, there are no towels in the bathroom. 6、 I’ve been trying to get through to the front 、 desk for 5 minutes but the line is always busy. Why did it take so long?
Complaint
Insulation Air-conditioning Corridor Front desk Ring for service Pillowcases Bathtub An extra blanket
[,insju'leiʃə ʃən] ʃə ['kɔridɔ:] ɔ ɔ
['bɑ:θtʌb] ɑ ʌ ['ekstrə]
Cancelling a Reservation
A: Room reservations. May I help you? B: Yes. I’d like to cancel a reservation, because the travel schedule has been changed. A: That’s OK. Could you tell me in whose name was the reservation made? B: White. W-H-I-T-E. A: And what was the date of the reservation? B: From September 15th for 3 nights.